Management Consulting Project – Behind the Scenes
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Management Consulting Project – Behind the Scenes

Real life case study of performance improvement project in retail. I will show you all stages of the project.
4.5 (23 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,444 students enrolled
Created by Asen Gyczew
Last updated 9/2017
English
Current price: $12 Original price: $45 Discount: 73% off
4 days left at this price!
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Includes:
  • 1.5 hours on-demand video
  • 1 Article
  • 21 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion

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What Will I Learn?
  • Conduct similar consulting project with a small team
  • Optimize processes
  • Improve results in retail
  • Improve customer experience in retail
  • Manage your relations with your customers
View Curriculum
Requirements
  • Basic knowledge of economics
  • Some common sense and logic
Description

What is the aim of this course?

People by nature are extremely curious. We want to see what others are doing, how they are achieving planned goals, what makes them successful. If you want to work as a Business Analyst or Management Consultant you may wonder how consulting projects are done?  What is the secret sauce that they are using?

I will give you the unique opportunity to look behind the scenes of a consulting project that I have done for one of my customers. You will see how I managed to outwit 2 of my competitors and how I delivered value to my customers. I will show you every step in details and provide you with the tools and knowledge you would need to do such a project. You will also see how I managed to build part of my business, using to full extent the results of the project.

This course is based on real life example. Data are altered to some extent to hide the client’s identity.

In this course I will show you how to win and deliver consulting project fast and efficiently. The course is based on my 12 years of experience as a consultant in top consulting companies and owner of small consulting company (the last 7 years). I have been also CEO, Board Member responsible for strategy, improvement and turn-arounds in biggest companies from FMCG, SMG, and B2B in Poland so I know the subject from all sides including the customer of consulting firms.

I do not like to overcomplicate things so in every lecture I will be quite straightforward. Most lectures will have also a lot of additional resources: calculation in excels, procedures, list of tools. The idea is to give you everything you need to replicate such a project on your own in your company or for your customer (if you are a consultant). If you don’t find something that you need let me know - I will try to prepare something and I will add it to the course

 

Why I decided to create this course?

For our teams we have created courses that help us improve the consultant on-boarding and the teaching process. We have started to use them extensively also with customers that we work with and their teams. Since we made them available to a wider public we got many request, especially on Quora to show how to win and conduct consulting project. Finally, we gave in and decided to prepare such a course that would show all important aspect of winning and conducting consulting project.

This course is based on our extensive experience in working and running consulting companies. The project I will be showing was done by my company with great success and you will learn a lot from this, especially how to optimize process in retail.

In what way will you benefit from this course?

The course is a practical, step by step guide loaded with tones of, tricks, hints, examples that will significantly help you to conduct such a consulting project on your own or to improve your operations, using the same methods and hacks. There is little theory – mainly examples, data and facts from our project. Our intention is that thanks to the course you will know:

  • How to win a consulting project?
  • How to talk with the customer during negotiations?
  • How to prepare for a consulting project?
  • What could be your competitive advantage?
  • How to make you customer happy and get new projects from him?
  • What can be done to boost your profits as a consultant?

You can also ask me any question either through the discussion mode or by messaging me directly.

I will produce the necessary content and

 

How the course is organized?

The course is divided currently in 5 sections and will be adding new section to address other important issues. Currently you will find the following sections:

  • Introduction. We begin with little intro into the course  and consulting
  • Getting the project. I show you how I got the consulting project. The project was around performance improving of process in the store. It was done for DIY (home improvement) retail chain in Easter Europe
  • Preparation for the project. Preparation is of utmost importance in every consulting project. In the third section I will show you how to prepare for such a project in advance and using your customer help to large extent.
  • Project Execution. Next section will show you in details what I did with the team during the project and what where the results of the projects.
  • Follow-up and End of the project. In the last section you will see what the outcome of the project was, both for my customer as well as for me.

 

You will be able also to download many additional resources

  • Calculations in Excel,
  • Files supporting the project in Word, Power Point
  • Presentation of slides show in the course
  • Links to additional presentations and movies
  • Links to books worth reading

 

So enjoy the course and if you have any questions let me know

 

At the end of my course, students will be able to…

  • Conduct similar consulting project with a small team
  • Optimize processes
  • Improve results in retail
  • Improve customer experience in retail
  • How to talk with your customer to sell a consulting project

 

Who should take this course? Who should not?

  • Business Analysts
  • Management Consultants
  • Retailers
  • Entrepreneurs

 

What will students need to know or do before starting this course?

  • Basic knowledge of economics
  • Some common sense and logic

 

Who is the target audience?
  • Management Consultants
  • Project Managers
  • Business Analysts
  • Retailers
  • Entrepreneurs
  • Operations Directors
Compare to Other Management Consulting Courses
Curriculum For This Course
38 Lectures
01:35:09
+
Introduction
3 Lectures 06:21

A few words about me and what I do

About me
01:47

Before I go into details let's start with short introduction into  performance improvement

Preview 02:49
+
Getting the project
6 Lectures 16:22

In this lecture I will show you what RFP I got for this project. We will talk also briefly about different type of Request for Proposal (RFP) you can get.

Preview 01:38

In this lecture we will analyze in details the RFP I got from the customer and see what are the implication of it for the whole project, the offer and the real underlying problem

Preview 02:21

Here I will show you the first proposal I have created for the project. I will explain you the logic behind it and why certain things are presented in such a way

My first proposal - introduction
00:46

Here I will show you the first proposal I have created for the project. I will explain you the logic behind it and why certain things are presented in such a way

My first proposal - details
05:07

The meeting totally changed the approach to the project and I learned a lot. I will show you what I have learned during the meeting, how it influenced the whole project. I will show you also the result of the negotiations

What happened during the negotiations?
04:33

During the negotiations I learned enough information to adjust the offer for the customer. The aim was to creating more appealing (for both sides) offer that would reflect what we have agreed on during the negotiations

Second offer - how I redesigned the project
01:57
+
Project Preparation
11 Lectures 30:36

Workshop was very important as I was getting a team that I did not know and that did not trust me. On top of that they did not know how to optimize processes. I will show you in this sections what were the goals of the workshop

Preview 02:09

In this section you will see what kind of goals were presented to the project team

Workshop – the scope of the project
03:01

The team had no previous experience in process optimization. In this section I will show you the techniques  that we were using to optimize the processes

Workshop – Tools overview
02:07

Here you will find a short introduction to Lean manufacturing. 

Lean manufacturing - introduction
04:56

Here you will find a short introduction to theory of constraints

Theory of constraints - introduction
03:14

Here you will find a short introduction to Queuing problem

Queuing problem - introduction
03:34

Here you will find a short introduction to OEE

OEE - introduction
03:10

Here I will show you how in groups for chosen process the team has chosen the KPIs and cost drivers

Workshop – defining metrics and cost drivers
02:13

In this lecture I will show you an example of 1 process that was optimized with the team. I used this to show them the proper way of defining the KPIs, cost drivers and optimizing the process using this data

Workshop – optimizing 1 process
02:34

In this lecture I will show you an example of 1 process that was optimized with the team. I used this to show them the proper way of defining the KPIs, cost drivers and optimizing the process using this data

Workshop – optimizing 1 process - Excel file
02:17

Finally, during the workshop I show them the timeline of the project to get confirm that the project is doable within this ambitions timeline

Workshop – timeline of the project
01:21
+
Project Execution - Process optimizations
14 Lectures 36:13

In this lecture I will tell you briefly about the execution of the project and what was different from what we have planned

Introduction to process optimization phase of the project
03:00

In this lecture I will show you some information on what we achieved during the process optimization and how the test store looked like

The store and the processes
01:24

Here I will show you how we optimized the process of changing prices in the store and what savings we managed to generate

Preview 03:14

Here I will show you how we optimized the process of changing prices in the store and what savings we managed to generate

Preview 02:24

Here I will show you how we optimized the process of shelf replenishment in the store and what savings we managed to generate

Shelf replenishment
02:54

Here I will show you how we optimized the process of shelf replenishment in the store and what savings we managed to generate

Shelf replenishment - calculation in Excel
02:23

Here I will show you how we optimized the process of advising customers in the store and what savings we managed to generate

Advising customers - Introduction
02:52

Here I will show you how we optimized the process of advising customers in the store and what savings we managed to generate

Advising customers - General solution
03:17

Here I will show you how we optimized the process of advising customers in the store and what savings we managed to generate

Advising customers - Details and results
03:43

Here I will show you how we optimized the process of advising customers in the store and what savings we managed to generate

Advising customers - calculation in Excel
01:49

Here I will show you how we optimized the process at cash till and info point in the store and what savings we managed to generate

Cash till and info point
01:54

Here I will show you what other potential improvements we suggested in order to sell new projects

Other potential improvements
02:25

In this lecture I will show the estimation of cost

Process cost estimation by groups
02:03

In this lecture I will show the estimation of costs and savings achieved during the project

Summary of all costs and savings
02:51
+
Follow-up and end of the project
3 Lectures 04:57

I will show you how my customer managed to scale the project in the whole organization

Scaling the project in the whole organization
02:03

In this lecture I will show you what we have presented to the Board of Directors to convince them that the project is great for the company

Presentation to the whole management
01:25

I finish by showing you what I got thanks for the project.

Aftermath of the project
01:29
+
Conclusions
1 Lecture 00:49
Bonus Lecture: up to 90% discounts for all my courses
00:49
About the Instructor
Asen Gyczew
4.2 Average rating
991 Reviews
21,499 Students
23 Courses
Expert in performance improvement, turnaround and startups

Expert in performance improvement, startuping and turning-around companies with significant experience both in management as well as in supervision of medium size companies (EUR 20 – 40 million) as well as startups.

Specialties:

Functional experience: performance improvement, strategy development, startups, intrapreneurship, post-merger integration and cost reduction, due diligence;

Industry experience: SMCG (domestic appliances, furniture, ceramic tiles), FMCG (cosmetics, juice, meat), retail (electronics, convenience shops, pharmaceuticals, DIY, vending), B2B (aluminum system, plywood, alcohol, reagents, loading systems), services (MRO, consulting, outsourcing)

Countries: Poland, Serbia, Russia, Ukraine