Management Coaching Employee Performance Coach Certification
5.0 (3 ratings)
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Management Coaching Employee Performance Coach Certification

Set expectations, assess performance, provide feedback, increase productivity, develop employee potential
5.0 (3 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
49 students enrolled
Last updated 9/2017
English [Auto-generated]
Current price: $12 Original price: $200 Discount: 94% off
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  • 1.5 hours on-demand video
  • 1 Article
  • 19 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion

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What Will I Learn?
  • Understand the role of a manager coach and why it benefits your employee and your organization
  • Empower your employees to reach their potential, develop their competency, improving their ability to contribute to the organization
  • Develop a strong relationship of trust and admiration by letting your employee know you believe in them and are committed to providing them the support they need to succeed
  • Master effective communication techniques for coaching, including reflective listening and paraphrasing, and empathetic listening.
  • How to establish goals, expectations, and develop action plans
  • Measure performance, monitor progress and coach employees to successes
  • Increase employee satisfaction, happiness and motivation levels, leading to an improved office environment
  • Groom your employee for future positions that make the best use of their talent and potential
  • Learn tools for handling difficult conversations and powerful coaching questions.
  • Identify the tools, skills, and knowledge your employee needs to reach their goals and how to provide them.
View Curriculum
  • Ability to print course material

Research conducted over decades by the Gallup Organization shows clearly that the number 1 factor that determined the job satisfaction and performance of valuable employees, and therefore leads them to grow with the organization, is the relationship they have with their boss. That’s you!

If you want happy, productive employees who contribute to the organization and fulfill their potential, it’s time to take your role as a manager beyond simply managing their behavior or responsibilities, and instead facilitate their development—as a coach.

Being a coach isn’t about simply developing your employees skills or careers, it’s about helping them grow as a person. It means you are personally invested in their wellbeing and development. Being a high-performing manager is not about telling your employees what to do and providing feedback only during annual performance reviews. It means taking responsibility for their performance and success by partnering with them to chart a course to desired outcomes and supporting them along the way. The time you invest in coaching your employees will reduce the time you spend putting out fires, handling issues, and compensating for low performance.

Don’t be a coach...

... just because 70% of employee learning and development happens on the job, not through formal training programs

... Or because 63% of organizations are using internal coaching because the benefits are numerous

... Or because leaders who implemented coaching effectively and frequently improved results for their business by a staggering 21% compared to managers that do not use coaching.

Become an employee performance coach because of the direct impact it will have on your relationships, your staff’s performance, and your organization’s long-term success.

This program will provide best practices for coaching your employees, including:

  • How to approach the relationship and develop a strong relationship of trust
  • Exactly how to structure the process, including scripts, assessments, and templates.
  • Effective communication techniques 
  • How to establish goals, expectations and what needs improvement

Plus, you’ll learn a proven done-for-you coaching process for creating an employee performance improvement plan, including: 

  • Establishing Performance Expectations
  • Assessing Employee Needs
  • Analyzing Performance
  • Providing Feedback


So who are we?

We are Joeel & Natalie Rivera. We own a digital media publishing company called Transformation Services, Inc. We provide training programs and curriculum development for entrepreneurs and small businesses and have been coaching for over a decade. We’ve worked with 40,000 students, coaches and businesses from 170 countries. All of our programs are created based on over a decade of experience in education, business development and coaching, as well as my background in psychology, including my Master’s in Counseling and Education and my research on happiness for my dissertation for my PH.D. in Psychology.

Who is the target audience?
  • Business owners, managers, or supervisors who want to become employee performance coaches
  • Existing manager coaches who want to improve their coaching competency
  • Any leader who wants to improve their employees’ productivity and performance
Compare to Other Career Coaching Courses
Curriculum For This Course
20 Lectures
4 Lectures 19:04

In this lecture we will go over what is employee coaching and the benefits of it.  what skills do you need to develop.

Preview 06:02

In this lecture we will go over what research has demonstrated that are critical skills you need to be an effective employee coach. 

Preview 03:57

In this lecture we will help you set the groundwork for strong relationships with your employees as well as establish the role you play as a coach/manager and establish boundaries.

Preview 04:48

In this lecture we will explore the psychology of motivation and what you can do as a manager to empower your employees.

Self-Awareness: Avoiding Biases
2 Lectures 13:13

In this lecture we will go over the importance of making sure your goals are Specific, Measurable, Achievable, Realistic, and Time-Framed. This is a popular an effective framework for achieving goals. 

S.M.A.R.T. Goals Model

In this lecture we will be providing you a popular and powerful model for coaching called The GROW Model. This model has 4 steps Goal, Reality, Options, and Will that we will address. 

The GROW Model
4 Lectures 14:46

In this lecture we will go over defining performance expectations, desired task, behaviors, and outcomes, and defining how it will be measured.

Establishing Performance Expectations

In this lecture we will go over how to determine needed knowledge & skills of the employee. We will also address assessing needed level of proficiency and creating a training plan.  

Assessing Employee Needs

In this lecture we will go over how to identify performance gaps and why. We will also address identify reasons for the gaps and identify solutions.

Analyzing Performance

In this lecture we will go over providing employee feedback, engaging in joint problem solving, and developing and monitoring action plans 

Performance Discussion and Feedback
5 Lectures 22:34

In this lecture we will provide an important listening technique called paraphrasing, how to use it, and a script/outline for conversations.

Effective Listening: Active, Reflective, Paraphrasing

In this lecture we will go over tips and strategies for approaching conversations with the goal of listening to develop an understanding of how the other party feels.

Empathetic Listening

In this lecture we will go over communication techniques for dealing with difficult conversations. 

Communication Techniques for Difficult Conversations

In this lecture we will go over the importance of asking questions to gain clarity, identify problems and solutions, and direct the client/employee in the right direction.

The Power of Questions

In this lecture we will discuss important types of questions and how to use them, including probing questions designed to dig deeper into motives.

Types of Coaching Questions
3 Lectures 10:40

In this lecture we will provide  tools to assist you in helping your client/employee to identify what is and what is not within their circle of influence, as well as identifying how much responsibility they take.

Locus of Control and Circle of Influence

In this lecture we will provide tips for getting yourself in an empowered state of mind and body prior to the coaching session so you can bring your best self to the interaction.

Getting in the Right State

There are several additional coaching tools that we feel are important that you can implement in your coaching. Each is attached to this lecture as a PDF you can download and use as you wish. 

The first is the Wheel of Life activity, which is a powerful tool designed to help your employee identify what areas of their life are fulfilling and what areas need improvement. The activity is designed to assess different areas of their life as a whole, however you can always use the blueprint for this activity to design your own activity that will help your employee assess different areas of their work life instead. 

The second is a simple activity designed to help you work with your employee to identify their goals. This activity is useful in situations when goals are not clear. It helps your employee identify what they want versus what they do not want and what they have versus what they do not have.

Lastly, we have included an important activity designed to help you brainstorm solutions with your employee. This activity can also be used in groups. There is an art to brainstorming properly, and this worksheet guides you through key steps and helps you avoid common pitfalls.

Bonus Tools
Conclusion and Next Steps
2 Lectures 02:27
Conclusion and Next Steps

Receiving Your Certification
About the Instructor
Joeel & Natalie Rivera
4.6 Average rating
4,311 Reviews
34,794 Students
46 Courses
Top Udemy Instructor with over 30,000 students

Joeel & Natalie are firestarters, entrepreneurs, coaches and professional speakers. They are powerful, passionate, and REAL! They have had over thirty thousand students from over 170 countries take their courses. They take students beyond the typical online course experience by evoking deep, emotional reactions that transform them from within. Rather than simply learning information, students finish each course with a clear, immediate action to take and practical tools to stay empowered and achieve success.

Their goal is to challenge individuals to step outside their comfort-zones and break free of their old patterns and limitations. They inspire students to rewrite their life stories, turn their curses into blessings, discover their greater purpose, and be the change they want to see in the world.

More about the instructors:

Joeel A. Rivera, MEd: From an early age, Joeel faced adversity, including failing his first year of college and losing his brother to a car accident at the age of 19. This experience transformed his life and instilled a deep sense of purpose by inspiring him to give his brother Daniel's name a meaning by helping others find their true path. He returned to college, earning a Master's Degree in Counseling, and he is currently completing his dissertation for his Ph.D. in Psychology, with an emphasis on happiness. In almost a decade, Joeel has reached over ten thousand people from different parts of the world as an educator, entrepreneur, speaker, curriculum developer, and consultant. His clients have included school systems, the juvenile justice system, non-profits, the penitentiary system, medical centers, legal firms, individuals and small businesses.

Natalie Rivera is passionate about empowering others to live authentically and embrace their inner callings. After a decade of living a life that wasn't hers and developing Chronic Fatigue Syndrome, Natalie let go of everything and completely transformed. Through her journey to healing she rediscovered her true self and greater purpose—to be an entrepreneur and inspire others to transform their lives. Natalie “retired" from the rat race at 24, put herself through school as a freelance designer, and created a non-profit teen center. She is also the Publisher of Transformation Magazine.

Transformation Services, Inc. (a.k.a. Transformation Academy) offers online courses, life coach training programs, professional speaking, curriculum development, life coaching, event management, and publishing for individuals on a path of transformation.