This Management 101 course will teach you everything you need to know to be a great boss. It covers a huge spectrum of subjects with quick, practical, bite size tips. You'll learn everything from Leadership to Time Management to Selling, and much much more.
Chris Croft is an international speaker and widely published author, who's been teaching Negotiating skills to companies for over 20 years. He's taught all over the world, as well as online, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life changing skills for home and work.
This course is carefully curated from all Chris' experiences to ensure it covers everything you need to know, whether you're an existing or aspiring manager. You'll be given practical tools you can use right away to get better results, and in every subject you'll need.
The course overview includes:
Assertiveness is a vital, and often misunderstood skill. It's not about being aggressive or forcing people to do what you want, and this section will cover how to use it effectively.
What are the benefits of assertiveness? Why is it such a useful skill? What are the common misconceptions? And how you're currently doing it wrong.
Do we control our own behaviour or is it coming from somewhere else? Can you influence your subconscious and change yourself for the better? This lecture helps you become the person you'd like to be by changing your self-belief and life scripts.
What types of life scripts are there and can they be changed? This lecture explains how to become the person you want to be and rid yourself of all fear and unhappiness.
Assertiveness is not about overpowering the rights of other people. What are your rights? And what is the difference between aggression and assertiveness? How does listening come into assertiveness?
A core concept for assertiveness is responsibility. This lecture looks at your personal responsibilities and how to rid yourself of all negitive emotions.
This lecture explains how you can use assertivness effectively to take repsonsibility for your mistakes. Can mistakes even be a good thing?
How can you change lifelong behaviour? Are there things about yourself that you'd like to be able to adjust? This lecture gives you practical skills to handle difficult situations more effectively. Don't be a doormat or a tank!
Aggressive people can be difficult to handle. This lecture looks at what aggression is, and how you can diffuse it. You needn't take aggression lying down, and this lecture demonstrated simple techniques for eradicating aggression.
Taking criticism can be difficult - how do you do this assertively? This lecture looks at 'negative enquiry' as well as taking feedback onboard effectively.
Giving criticism effectively is just as important as receiving it well. Can you do it in a way that has good results without offending?
Being assertive in a difficult situation requires a lot of presence of mind - so how can you go round and get the scene to play out differently (in your favour)?
What do you want from your life? Can Time Management help you gain a month a year back in your life?
If you're not managing your time effectively you are literally wasting your life. This lecture helps you look at how to reverse that and start spending your time (and therefore life) on things you love.
There are two underlying qualities you will need to be effective in your use of time. This lecture explains both.
How can you set effective goals to make sure you acheive what you want from life. This lecture looks at the core root of Time Management and how to live the life you want.
There are several types of personality and this lecture will help you identify which drivers you have that affect your use of time negatively.
This lecture includes a practical look at the essential Master List. What is it and how do you use it effectively?
Of course you have limited time, so how do you make sure you spend your time wisely on doing tasks in the right order? Which tasks should you do first, and how long should you spend on each?
If you're going to spend your life doing things you love, you'll have to practise this vital skill.
Sometimes clawing back for time for what you love doesn't have to mean saying 'No'. Perhaps you can negotiate to get a better deal.
This lecture looks at how to manage email effectively to stop it taking over your whole working (and at-home) day.
How can you get control over your procrastination to make sure you get the most from your time. What are you putting off and how can you get control?
This lecture looks at what a jobs to do list is, what it should contain and how you keep to it day after day.
What is important to put in a diary? This lecture looks at diary scheduling techniques you may never have thought of.
What is Project Management and what can you expect from this section? How do you keep projects on time, on budget, and on spec, with so many variables being thrown at you?
The first stage of Project Management is to define the project. This lecture looks at what that involves and how you can do it effectively. Don't fall for the most common mistake in Project Management.
This lecture looks at listing your tasks. How do you ensure you don't forget any tasks and make sure you keep your project on budget and on time.
Once you've listed your tasks you'll need to assign time and costs to each one. This lecture looks at how you do that and avoid common mistakes.
What is a 'critical path' and how can it destroy your whole project if it's wrong? This lecture explains the concept and gives a practical technique for making sure you get this vital phase right.
What can you do if your project is running late? Which tasks can be rushed or combined? This lecture looks at troubleshooting when things are going wrong.
The Gantt Chart is the cornerstone of Project Management and will be your key tool for ensuring you run to time, budget, and quality. In this lecture we look at how to make one and what a good one looks like.
Now that the project is mapped out you can calculate what resources you'll need for your project. This lecture will help you estimate the hours the project will take and how many people you'll need to gather.
What are the threats to your project and how can you minimise them? This lecture examines avoiding risks and identifying them early.
If you're working with clients, managers, or other teams, you'll need to be able to monitor and display your progress. This lecture demonstrates simple ways to make sure everyone understands how the project is progressing.
Some costs will be incurred over the life of the project and can therefore be hard to measure. This lecture demonstrates how to forecast, at any point in the project, whether you're going to be on budget or not.
When you identify errors or problems with your project, how can you adjust your plan to ensure you still get good results? This lecture looks at the 5 options you have if you're not going to deliver the project on time and on budget.
After your project it's important to look at what went well and what could be improved. This lecture examines how to do that effectively to make sure you learn as much as possible for next time.
Sales is a vital skill, not just for dedicated sales people, but for anyone dealing with customers. This section will look at top tips for any sales situation.
Being a good listener is vital for selling. This lecture looks at how to listen effectively and ask the right questions.
How can compliments be useful for selling without coming across as desperate? This lecture looks at building rapport and coming across as genuine.
To build rapport effectively with a customer you'll need to know which type of personalty they have. This lecture outlined the 4 types and how to sell to each of them. It's a hugely different technique depending on who it is!
The best way to sell is to identify what your customer needs and offer it. This lecture looks at creating a win-win situation where the customer gets exactly what they're looking for.
Now you know their needs you can prescribe a solution by tailoring your pitch and offering. This lecture will make sure you always get the sale!
What should you do when you're customer starts suggesting excuses why the don't want the product, or specific problems with your offering? This lecture will help you handle any objection politely and effectively.
Good sales people have a detailed and flexible plan for a meeting. This lecture outlines what you need to prepare to make sure you can handle objections, know your offering, and close the deal.
This lecture will teach you an extremely powerful tool for overcoming objections.
It's come to the end of the pitch/meeting and now you need to close. This is often the part people shy away from, and this lecture will teach you how to close in a pain free, non pushy way, that will ensure you always get the deal.
If you don't make the sale on the spot there may be one more objection that you haven't uncovered. This lecture looks at how to make sure you make the sale at a later date.
Selling doesn't end with The Close. This lecture outlines the importance of maintianing a relationship and rapport.
On top of being a great sales person, you need great systems to back you up. This lecture looks at what those essential infrastructures are, and how to quickly apply them to your own life.
In this section we'll be looking at what makes a good manager. Are you born a leader or can you become one?
This lecture looks at creating, communicating and acheiving a vision.
Leaders need to do so much more than just providiving a vision. They also need make sure everything runs smoothly and people and motivated and well assigned.
Keeping your team motivated is an ongoing and difficult challenge for any leader. This lecture explains some simple things you can that don't require natural charisma.
To be a good leader, good communication is essential. In this lecture you will learn effective practical ways to communicate and who you should include.
What are the different types of teams and how do you manage each one effectively? Without a team you are not a leader!
How can you be fair but also firm. This lecture looks at dealing with favouritism and the differing skills within your workforce. Should the best person for the job always do the job?
How does a weekly meeting work and how do you make sure the right people are there?
Delegation is passing tasks down to your team. How much should you delegate and what can you do if it goes wrong?
Leadership comes in many forms and this lecture looks at the 4 leadership styles. Which one are you and how does it affect how you manage people?
How much freedom should you give your staff? This lecture looks at deciding how able your staff are, and how able you are to let decisions go.
To be a true leader you need to make confident and correct decisions. This lecture helps you approach decisions head on without fear.
Leading by example is by far the best way to win respect and hard work from your team. This lecture summarises technique for doing this and how to become a great leader.
Being good at negotiating will hugely affect your time as well as your finances. This section will demonstrate simple and practical ways you can improve your skills.
The first rule of negotiating is simply to ask. Here we look at how you can get a better deal just by plucking up the courage to ask the question.
The easiest way to become a better negotiator is to see it as a game. This helps you pass the mental blocks of fear and embarrassment and start getting the great deals you deserve.
Negotiating can absolutely create Win Win situations - but only when used correctly. This lecture looks at what is so special about a win win negotiation.
Before you begin a negotiation it's vital to set your walk away limit - this will drive your opening offer and what deal you agree on at the end... and if you set it wrong you could be doomed.
Make your negotiating position powerful by thinking about their weaknesses. This will make you mentally strong and help get a more favourable deal.
What should your opening offer be in a negotiation? This lecture looks at how to set the optimum figure to build on later.
What is The Flinch and how can it be a good thing? This is a technique you should look out for, and also use yourself.
The Vice is a popular negotiation technique that can easily get out of hand if you don't stop it early on. This lecture gives you a simple phrase to stop The Vice in it's tracks.
Trading is a vital area to prepare before you go into a negotiation, and to use throughout. If you get it wrong you could seem both dishonest and unfair.
This is the most common error in negotiating and will lose you huge chunks of power in a negotiation. This lecture shows you the simple technique that can mean you get a great deal.
A common suggestion is to split the difference, but rather than agreeing you should use it to your advantage. This lecture will show you how.
Finally, don't let The Nibble get you at the end. This lecture looks at a simple way to fight back, and make sure you don't lose the deal at the last minute.
Even if you don't often do presentations, it's a hugely vital skill. If you're nervous of presenting it could be holding you back from promotions or getting new jobs. This session will help you gain confidence and skills.
A key part of presenting is deciding what you want to communicate. This lecture looks at how to choose your message and get it across clearly.
How long should your presentation be and how do you stick to time? This lecture looks at timing with some practical tips.
This lecture teaches you how to avoid any disasters with your presentation by always having a back up plan and spare materials.
Giving a presentation is one of the most feared things - so how can you overcome this and be a confident presenter?
The opening minutes of a presentation set the tone and hook your audience. This lecture looks at what to include and how to open a speech with confidence.
Laying out your agenda for the presentation publicly is great for both you and the audience. This lecture looks at how to do it effectively, and when is the right time.
This lecture looks at interacting with your audience. It's important to make sure they're engaged and involved but interaction can be scary and uncomfortable. Here's how to do it right.
What visual aids are recommended for a presentation and how can you make sure they're engaging and effective?
Should you take notes onto the stage with you? And if so what should be on them? This lecture looks at holding notes vs having them on the screen.
What can you do if something goes wrong with you presnetation? This lecture explains how to handle it calmly and effectively so it won't every worry you again.
How should you finish a presentation to make sure your audience remembers the key points and enjoyed the session?
Above all with presentations - simplicity is key. This lecture summarises this vital point.
As a thank you for completing the course - here are some discount coupons for our other courses. Enjoy!
Chris Croft is one of the UK's leading trainers and provides a wide variety of courses designed to involve, inspire and motivate people of all levels. To date Chris has trained some 87,000 people and enjoys a 94% rate of repeat business. Chris is also a successful author, with his first book 'Time Management' was published in 1996 to wide acclaim and has since been followed by fourteen others. His tip of the month email goes out regularly to over 10,000 people. Recently he has also been making videos – there are more than 80 on his YouTube channel which has 2000 subscribers and half a million views, and he is featured on Lynda, the world's largest and probably best management training video site.