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In guiding a project, particularly one in the building and construction industry, an intricate knowledge of Project Quality Management is critical in determining the project’s outcome. In reality, people practice many of the concepts involved in Project Quality Management however our course will allow students to fully utilise and benefit from such a detailed understanding of Project Management Diploma theory.
Whilst a Project Quality Management is not a new concept for teaching, Exner Education, drawing on their 25 years of experience in the construction industry have tailored this course to address many of the challenges facing Construction Projects and their Project Managers today.
Please note that this course is priced in US dollars.
Duration of Study
The pace at which each student studies is different. The nominal hours for this course are 40 hours, however, this can vary greatly depending on your previous experience and study techniques. Student support is available by asking a question online or visiting our website.
We offer our support as a Registered Training Organisation (Provider number 22450)
As a RTO (Provider number 22450), Exner Education is responsible for delivering quality training and assessment.
Typically, these projects have the greatest risks associated with them and as such are far more susceptible to deliver outcomes where large financial losses are experienced or the project be delivered late or to a lower quality than expected.
Exner Education’s Project Quality Management course serves to provide an understanding of the theory and practice of project management in the building and construction industry.
This course or unit of competency is selected from an Australian Nationally endorsed business services training package. It is also one of the 12 units that make up the Diploma of project management.
If you are an Australian student and would like to be assessed for this unit of competency, please visit our website for more information. Upon successful completion of the assessment, you will qualify to be awarded a Nationally accredited certificate of attainment within the VET sector.
We recommend that students purchase a copy of "A Guide to the Project Management Body of Knowledge", Fifth Edition (PMBOK® Guide) ©2013 Please note that "PMBOK" is a registered mark of the Project Management Institute, Inc.
If you would like to discuss being assessed for this course, visit our website.
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|Section 1: Study Guidelines|
Top 10 Quality Risks in ConstructionPreview
|Section 2: Overview|
In this lecture you will learn that quality control represents an increasingly important concern for project managers in the building and construction industry. Defects or failures in constructed facilities can result in very large costs. Even with minor defects, reconstruction may be required and facility operations impaired.
Full Course Notes
|Section 3: Quality Requirements|
In this lecture you will learn that achieving greater control over project outcomes requires recognising the quality objectives, standards and levels for project deliverables and developing plans to reach these standards. Don't forget to refer to the additional material to download including information about the difference between quality control and quality assurance and the components of a quality management system.
Case Study 1 for you to download and complete.
There is also a full list of key QA Documents required to manage Quality on Construction projects for your to consider.
|Section 4: Planning for Quality|
In this lecture you will learn that in order to successfully manage a project's quality, a lot depends on selecting and using management methods, tools and techniques to determine the preferred mix of quality, capability, cost and time. Don't forget to download the additional material on Quality Management and also undertake Case Study 2.
Also included is a sample Quality Policy for a Construction company for you to consider.
Planning for Quality
|Section 5: The Stakeholder and Quality Criteria|
In this lecture you will learn how to:
Dont forget to download and complete Case Study 4
The Stakeholder and Quality Criteria
|Section 6: Quality Assurance|
In this lecture you will learn that using quality control measures to ensure appropriate quality standards are applied throughout the project's life cycle is an important aspect of your responsibilities as a project manager. You will also need to ensure that the products and services meet the quality requirements as agreed to during the planning phase of the project and outlined in the quality management plan.
Dont forget to download and complete Case Study 5
|Section 7: Non-compliances|
In this lecture you will learn that after analysing checklists, feedback, third-party reports, trial, inspections or audits, the results obtained should lead to an action plan to implement remediation procedures and continuous improvement processes. Part of your role as a project manager is to implement processes and procedures to identify the causes of unsatisfactory results. Failure to meet required quality standards must be rectified and appropriate actions taken to enable continuous improvement in quality outcomes.
|Section 8: Project Quality Improvements|
In this lecture you will learn that in a project, Quality improvement involves the ongoing assessment of project processes to confirm that specified project outcomes are being met and that improvement actions are continuously being applied. This will assist in ensuring that future projects will benefit from the achievements and challenges of the current project.
Project Quality Improvements
|Section 9: An Interesting Video Case Study in Quality Management|
Watch this short video on the Western Ring Road road construction project and then answer the questions in the case study that follows. This case study focuses on the unique objectives of the project, including innovative design as well as operating in a high risk environment for both road users and workers. It discusses the careful quality assurance planning that was involved in this successful project.
|Lecture 12||3 pages|
After watching the video documentary,complete the case study questions that cover the following topics:
-Managing the Construction and reporting process
-Quality Assurance and Quality Policies
Western Ring Road Quality Management Case Study Answers
|Section 10: Extra Resources: Sample Quality Plans from Construction Companies|
Quality Plan Template or Smaller Construction Project
Quality Plan for Major Construction Projects
Exner is an integrated education and consulting firm with over 25 years of experience providing an extensive range of professional management services to the construction industry. Our hands-on experience includes design and construction, expert claims quantification and management, project management, business systems consulting, value for money models, safety in design and risk management systems.
Exner Education is an ASQA registered RTO and is the training development and delivery branch of Exner. From its practical experience and knowledge Exner Education has designed, developed and delivered construction specific training over the past 15 years. Exner Education provides a 'hands on' practical approach to training, developed and delivered by people who have real current practical experience in the field and are qualified VET sector trainers. This gives Exner a unique ability to balance both theoretical teaching knowledge complemented with current 'best practice' work examples.
Our Training & Education experience includes the instructional design of training ranging from:
· safety and site compliance;
· project management including from tender preparation, claims management to project close out;
· engineering practices; and,
· corporate improvement strategies.
Exner Education has designed, developed and delivered training for both large and small companies as well as government authorities including, Leighton Contractors, Pro-Build, Grocon, Schiavello, MBAV, HIA, VMIA, Nicholson Construction, Johns Lyng, APM Group, Victorian Managed Insurance Authority, VicRoads, Department of Treasury and Finance and Victorian Catchment Management Authority.
Exner continues to develop its online learning 'experience' and provides a unique interactive delivery methodology which gives students world first teaching tools, combining Exner's practical construction knowledge with core theory to further enhance the students learning experience.