Make It Count! -Show a Return on Investment with Training
3.4 (20 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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Make It Count! -Show a Return on Investment with Training

Use these secrets to make training show a return on investment: Raise your skills and credibility as a training expert.
3.4 (20 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
845 students enrolled
Created by Katy Caselli
Last updated 9/2016
Current price: $10 Original price: $25 Discount: 60% off
5 hours left at this price!
30-Day Money-Back Guarantee
  • 1 hour on-demand video
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Assess individuals, teams, and the workforce for skill and knowledge gaps.
  • Analyze the results of any recent training initiative.
  • Develop a “prove it” mindset about training.
  • Speak to leaders in the language they need to hear and be seen as a true business partner.
  • Plan effective training with clear outcomes.
  • Identify losses in training due to ineffective training techniques
View Curriculum
  • Students need to have the ability to teach others, and apply what they are learning, and also to print out the provided plan so they can get the most of this course.

Over 2,800 students from 112 countries enrolled in Specialist Series classes by Katy Caselli since September, 2015! Updated in September, 2016!

Training Journal reports a study on learning & development (L&D) departments. The study determined that:

  • Only 3 out of 10 Training initiatives effectively improved productivity and engagement.
  • Only 2 out of 10 Training initiatives helped to build a learning culture.
  • Only 4 out of 10 Training initiatives increased efficiency.

How would you like to improve these typical, non effective training outcomes AND

  • Shine like a hero in your organization for correcting significant problems
  • Raise the bar on performance
  • Get results your leaders hope for

You can do this by following a standard approach to training that RETURNS RESULTS.

Showing how training is effective deepens the partnership between business leaders and training staff, and makes it clear the training departments or Instructors or consultants are there to bring business results, not just to force employees to attend yet another “preventing harassment” class. Showing the leaders how training can remove critical obstacles deepens the organization’s learning culture, which helped keep training on the agenda, and your contributions VISIBLE.

This class will show you step by step why training efforts have failed in the past and what is sure to make them succeed. With real life case studies and an exploration of how they succeeded, you will see how to plan for effectiveness by using the best practices in this course. Take this course to Show Your Value to organizations!

Who is the target audience?
  • This course is for Instructors, Human Resources Professionals and People Leaders who want to end the mystery about how to make training work.
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Curriculum For This Course
Why Is Showing the Value of Training Critical?
3 Lectures 04:22

Hi I'm Katy Caselli. I have been in professional training roles for large, global organizations for more than seventeen years, which gave me extensive experience in solving complex organizational problems through excellent people systems and solutions. I am certified in instructional design and Certified Technical Trainer (CTT+).

During the huge American economic downturn in 2008, I survived two periods of layoffs, and in a period when my colleagues were loosing their jobs inn other training roles, I managed to survive. The reason? Because over and over again, I had been careful to do what it took to make sure training made an impact on the business and reported those results. I am going to show you how in this course..

I apply learning solutions for specific problem areas, resulting in positive changes and quick returns on investment. My master’s degree in industrial/organizational psychology helps me to frame hiring and on-boarding systems that are effective and compliant. The owner and president of Building Giants, LLC, I have taught Train the Trainer courses for the last twelve years and worked with hundreds of instructors and leaders to develop skills in effective learning and development initiatives.

It is nice to meet you! I assume you are here to learn more about the learning and development field, or how you can better succeed as an instructor or people leader. Let's get started!

Preview 01:28

Collecting and reporting the results of training brings you credibility. If you work as an internal employee to an organization, or as an external consultant, having PROOF that your training efforts are working to solve business problems is incredibly helpful to show your value.

Think of it this way. Would you rather report to leadership:

My 14 students loved my training. They all gave me positive feedback.

Or would you rather report: Four months after training, quality defects were reduced by 80% over the previous year, saving our company approximately $38,000.

How would you like to show that you are earning your salary, and saving the company headaches, lost customers and employee turnover? Or just successfully changing behavior in the workplace?

This course will teach you a structure to use when setting up training that will help you use the elements necessary to see an impactful, effective training intervention, and provides a plan so that you can apply what you are learning and get ready to see real results with your next training program.

The better you get at learning and using the key concepts in this course, the more you will be a strategic partner with your business leaders, helping to solving their most stubborn performance problems. Training then becomes more purposeful and meaningful, and brings visible results.

Preview 01:24

In the supplementary materials you will find a plan to print and keep near you. Use it to capture your notes after lectures when you see this slide. By the end of this course you will have a framework for an impactful and effective class.

Activity: Your Plan For Creating A Valuable, Impactful Training Program
The Key (and somewhat secret) Elements of Successful Training
6 Lectures 24:08

The Little Known Yet Simple To Follow Four Step Process For Training Success

Although I use the word 'simple' in the title, keep in mind that using all steps successfully depends also on others to do their part, so simple does not necessarily translate to "easy", however, this process will make it simpler to communicate the steps needed to make training work and to identify where things go wrong...

The Little Known Yet Simple To Follow Four Step Process For Training Success

A Few Examples of Failed Training-So You Can Learn Why They Bombed.

Many leaders have the impression that training rarely works in organizations and is therefore a waste of time and money. It is a destructive cycle: the less clearly training is linked to business success, the more likely training budgets will be cut, training resources reduced, and training dropped from the agenda as a business solution....

Preview 03:28

Needs Assessment- The Chance to Make a BullsEye

An effective needs assessment pins the tail on the problem in measurable, actionable ways. Have you ever sent an employee to a training class and later heard the feedback, “It was too basic for me, I didn’t really get anything out of it”? Or how about this one? “It was over my head, full of jargon I didn’t understand.” These situations are frustrating and generally lead to the question, “What went wrong?”...

Needs Assessment- The Chance to Make a BullsEye

A Little Bit About Adult Learning Theory

If you think adults do not like games, toys, skits, puzzles or videos etc. in favor of sitting still and working to pay attention through endless slides, then you yourself may not have been exposed to well-planned, interactive and effective training. Your model may be school, where lectures and homework with demonstrations, exercises and hands-on practice were more rare the farther in school you rose...

The Training Session Itself- Active, Engaging, Which Supports New Behaviors

The Biggest Secret to Making Training Work

Congratulations! Students have walked out of an impactful and engaging training class, having given top marks to the instructor on smile sheets. Now you have arrived at one of the most crucial points in performance, the point at which you can make a terrific impact on the success of a training effort.... Adapted from Building Giants: The Secrets to Transforming Your Workforce through Effective Training

Also, Schunk, D.H. (2012) Learning Theories, an Educational Perspective. Pearson. Boston, MA

Baldwin,T., Ford,K. (First published online, 2006, Dec) Transfer of training: A review and directions for future research. Personnel Psychology. (41:1. p63-105) March 1988. also Shaw, E. (1995, April) The training-waste conspiracy. Training, v32 n4 p59-60,62,64-65.

The Elusive and All Important Point of Training Transfer

When assessing the needs of individuals, the key is to not only analyze current behavior but look ahead. What is the person doing now that indicates a low level of skill? Does this employee avoid certain tasks that are clearly a part of the job, letting you or others do it instead? Would training the person to ace this task build strength in your team, lead to potential future advancement, help the business solve key losses, or save time in the existing process?

Let’s take, for example...

Development Planning-Make it Count, Causing Real Change

The Four Step Training Process

Just for Fun
2 questions
What is Training Effectiveness? Defining it And Communicating it
4 Lectures 24:34

Evaluating the Effectiveness of Training

Training is identified as a solution in meeting rooms across the world every day. Unfortunately, organizations put faith in the expertise of the instructors and cross their fingers. When training does not bring the expected results, then those fingers might start pointing at others: the learners, the materials, the timing of the training, the instructor, the project lead, and don’t forget the human resources department.....

How to Measure and Communicate the Effectiveness of Training Programs

When an instructor opens a typical class, he or she may go around the room, asking students what they want to get out of the session. An instructor might fall over if they heard a response like: “I’ll be mastering process mapping so that I can go back and map the Heat Treatment process and cycle to look for the seven-forms of waste with two coworkers.... They may be shocked that a student has a plan right away to use the skills as most will say: “I want to understand this,” or “get a refresh on that.”

Putting it All Together- Use the Elements to Make Training Effective and Report

Example of an Effectiveness Report

A large manufacturing company assigned an internal expert to conduct Train the Trainer certification courses for 24 prospective internal instructors with the plan that they would spend a portion of their time as trainers in the subjects in which they are highly competent. The instructor is to report on the effectiveness of the class after 3 months.

Which report would get the most favorable attention from upper management?

Example 1 of a Wildly Successful Training Program

Case Study: Heat Treatment

Let’s turn to some “good news” examples of training interventions that returned favorable results. This first case study shows how a very simple and quickly applied training intervention saved a business a significant amount of money.

Preview 06:08

Effectiveness in Training

Just for Fun
1 question
What Support Will You Need To Succeed with Training?
4 Lectures 05:11

Close communication with leaders is critical to make training a success.

Start with a frank discussion of the benefits of excellent training, here are a few:

Grow employee engagement...

Communicating with Leaders about Their Support for Training

Now make sure you plan to communicate the success of training programs in several ways:

This will help you gain credibility, and be seen as a value in the organization...

Build and Communicate Success Stories to Grow a Learning Culture

If you have exited this class and realized you would like more people in your organization to "get it" check out this link for more information on how to make training effective!

Consult with me!

Preview 1 page

I just wanted to share with you that of all the ways I have learned about my profession, by far what has helped the most is feedback. Feedback is a training professional, and instructor's best friend. You should ask for it after training of any duration. Now if your audience is in the thousands, ask a select group. If the class was of short duration, ask to speak privately with a few participants after class. Or, give a "Smile Sheet" with targeted questions- Were you understood clearly? Were the activities helpful for students to succeed with the class objectives? What sections would students have liked to go over more, or less?

Feedback is a gift you hope your students will give you.

Please give me feedback by clicking on the leave a review button in the top right, and please share this course with colleagues and friends that you know will benefit from learning the secrets to success in Workforce Training!

Consult with me!

Bonus Lecture and Materials-Feedback is Your Friend

Why Show Your Value?

Final Quiz
1 question
About the Instructor
Katy Caselli
4.1 Average rating
159 Reviews
2,569 Students
6 Courses
Organizational Psychologist, Author, Speaker, Learning Guru

Katy Caselli has been in professional training roles for large, global organizations for 18 years and has experience in solving complex organizational problems through excellent people systems and solutions. Certified in Change Management, 360 Feedback, Myers-Briggs Type Indicator, Instructional design and a Certified Technical Trainer (CTT+), Katy has used this skill and knowledge extensively in organizations to both lift the overall workforce skill levels and to apply learning solutions for specific problem areas, resulting in positive changes to the business and short time-frame return on investment. Katy Caselli has her master's degree in industrial/ organizational psychology and uses it to frame hiring and on-boarding systems that are effective and compliant. She is the author of Building Giants: A Proven System to Transform Your Workforce Through Effective Training. A constant learner, Katy's current hobbies include stained glass, kayaking and photography.