Be A Better Waiter - Give Better Service

Learn How To Maximize A Customer's Experience To Maximize Your Income.
4.4 (4 ratings) Instead of using a simple lifetime average, Udemy calculates a
course's star rating by considering a number of different factors
such as the number of ratings, the age of ratings, and the
likelihood of fraudulent ratings.
1,850 students enrolled
$45
Take This Course
  • Lectures 19
  • Contents Video: 31 mins
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
Wishlisted Wishlist

How taking a course works

Discover

Find online courses made by experts from around the world.

Learn

Take your courses with you and learn anywhere, anytime.

Master

Learn and practice real-world skills and achieve your goals.

About This Course

Published 6/2015 English

Course Description

Whether you are just starting out as a Foodserver or Bartender, this course will give you the proven strategies necessary to increase your income.

Learn the skills that will increase the tips you make by 20%-50:

  • Learn what makes a great customer experience.
  • Build a clientele that consistently requests you.
  • Use the 3 Steps to fixing any problem.
  • Discover the "Mindset" of highly tipped professionals.
  • Use the strategy in Lecture 12 to increase tips 23%!

What are the requirements?

  • A basic knowledge of the Food and Beverage service industry.

What am I going to get from this course?

  • Understand how to deliver the service that customers really want.
  • Know how to handle problem situations efficiently and effectively.
  • You will be able to create an experience that people will tip more for.

What is the target audience?

  • Anyone who is in a tipped position - mostly for Foodservers and Bartenders.
  • Managers and owners of restaurants and bars.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
Welcome
Preview
00:40
The Proof
Preview
00:39
Section 2: Do What Highly Tipped Professionals Do
They Control Themselves
Preview
02:01
They Understand People Dynamics
Preview
01:08
They Excel In Personal Presentation
Preview
01:13
Be Honest, Have Integrity and Practice Authenticity
Preview
01:16
Section 3: Service Strategies That Increase Tips
02:23

Where everybody knows your name.

Includes cutting someone off who has drank too much.

Look, Listen and Deliver
02:42
Upsell Your Expert Advice
01:40
Pay "Smart" Attention
Preview
01:29
How To Add Humor
01:34
01:19

It turns out, you and I probably greatly underestimated the psychological process behind mint-giving, as the way (and amount) in which mints were given was shown to increase tip amount by up to 23%.

Section 4: Build Your Own Clientele
Why Be A Problem Solver
Preview
01:14
Are Customers Trying To Ruin Your Day?
02:45
3 Steps To Turning Around Any Bad Situation
02:57
Admitting Fault Is Tough, But Right
01:49
Avoid Making A Scene
01:24
Don't Get Too Personal
Preview
01:15
The Bottom Line
01:36
3 questions

After the quiz, I would appreciate it if you could take a few minutes and leave a review about this course.

Students Who Viewed This Course Also Viewed

  • Loading
  • Loading
  • Loading

Instructor Biography

Joe Fedison, Action Trainer

Author, speaker, and mentor, Joe Fedison, has dedicated his life to mastering effective communication techniques. His greatest attribute is the ability to get people to take action instantly, in the direction of the goals they want to achieve.

Joe received his bachelor of sciences from the University of Rochester in Optics Engineering and a Certificate in Management Studies from the Simon Graduate School of Business in Rochester, NY.

He has over 28 years experience, encompassing a multitude of fields and skills, which include: Executive Experience, Business Development, Coaching, Training, Health & Fitness, Conflict Resolution, Customer Relations, Brand Marketing, Project Management, Sales Management, and Business Mentoring.

Joe founded and directed a film festival, ran an import art business, opened a coffee shop, created a poker product and wrote the patent, made a short film, coordinated travel for a concert in Puerto Rico for Ashanti and DMX, wrote a book, developed an app, doubled company revenues twice as a salesperson, has written 12 business plans, created 2 non-profits and did all that while being a single parent for 18 years.

Ready to start learning?
Take This Course