Be A Better Waiter - Give Better Service
4.4 (4 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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Be A Better Waiter - Give Better Service

Learn How To Maximize A Customer's Experience To Maximize Your Income.
4.4 (4 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,848 students enrolled
Created by Joe Fedison
Last updated 1/2016
English
Learn Fest Sale
Current price: $10 Original price: $20 Discount: 50% off
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Includes:
  • 31 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand how to deliver the service that customers really want.
  • Know how to handle problem situations efficiently and effectively.
  • You will be able to create an experience that people will tip more for.
View Curriculum
Requirements
  • A basic knowledge of the Food and Beverage service industry.
Description

Whether you are just starting out as a Foodserver or Bartender, this course will give you the proven strategies necessary to increase your income.

Learn the skills that will increase the tips you make by 20%-50:

  • Learn what makes a great customer experience.
  • Build a clientele that consistently requests you.
  • Use the 3 Steps to fixing any problem.
  • Discover the "Mindset" of highly tipped professionals.
  • Use the strategy in Lecture 12 to increase tips 23%!
Who is the target audience?
  • Anyone who is in a tipped position - mostly for Foodservers and Bartenders.
  • Managers and owners of restaurants and bars.
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Curriculum For This Course
Expand All 19 Lectures Collapse All 19 Lectures 31:04
+
Introduction
2 Lectures 01:19
+
Service Strategies That Increase Tips
6 Lectures 11:07

Where everybody knows your name.

Includes cutting someone off who has drank too much.

Create The Customer Exeprience
02:23

Look, Listen and Deliver
02:42

Upsell Your Expert Advice
01:40


How To Add Humor
01:34

It turns out, you and I probably greatly underestimated the psychological process behind mint-giving, as the way (and amount) in which mints were given was shown to increase tip amount by up to 23%.

Learn To Give And Get
01:19
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Build Your Own Clientele
7 Lectures 13:00

Are Customers Trying To Ruin Your Day?
02:45

3 Steps To Turning Around Any Bad Situation
02:57

Admitting Fault Is Tough, But Right
01:49

Avoid Making A Scene
01:24


The Bottom Line
01:36

After the quiz, I would appreciate it if you could take a few minutes and leave a review about this course.

Final Test
3 questions
About the Instructor
Joe Fedison
4.3 Average rating
167 Reviews
5,489 Students
4 Courses
Action Trainer

Author, speaker, and mentor, Joe Fedison, has dedicated his life to mastering effective communication techniques. His greatest attribute is the ability to get people to take action instantly, in the direction of the goals they want to achieve.

Joe received his bachelor of sciences from the University of Rochester in Optics Engineering and a Certificate in Management Studies from the Simon Graduate School of Business in Rochester, NY.

He has over 28 years experience, encompassing a multitude of fields and skills, which include: Executive Experience, Business Development, Coaching, Training, Health & Fitness, Conflict Resolution, Customer Relations, Brand Marketing, Project Management, Sales Management, and Business Mentoring.

Joe founded and directed a film festival, ran an import art business, opened a coffee shop, created a poker product and wrote the patent, made a short film, coordinated travel for a concert in Puerto Rico for Ashanti and DMX, wrote a book, developed an app, doubled company revenues twice as a salesperson, has written 12 business plans, created 2 non-profits and did all that while being a single parent for 18 years.