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Learn Amadeus GDS l Amadeus GDS step by step l
Bestseller
1,491 students
What you'll learn
- Introduction to the Amadeus GDS Reservation System.
- How to Search for Flight Availability.
- Coding and Decoding of Cities, Airports, Airline, Countries.
- The booking, Passenger Name Record.
- How to Modify PNR Elements.
- The booking Search.
- Special Request, Paid Seat, Extra Baggage, Medical Assistance.
- How to separate customer reservations (The split).
- How to book an open segment
- How to Price a Reservation.
- Payment Methods.
- Issuing Electronic Tickets.
- Example: Complete Reservation, PNR, Pricing, Payments and Issuance.
- How to Print E-Tickets.
- E-Ticket Statuses.
- Conditions and how to Proceed a Cancellation (Void) of E-Tickets.
- How Amadeus Ticket Changer works.
- Conditions and how to Proceed a Full or Partial Refund With Amadeus Ticket Changer (ATC)
- Condition and how to proceed with a manual refund
- Conditions and how to Proceed a Revalidation( Exchange date, time).
- How to proceed with the exchange of date, class or itinerary in reissue with Amadeus ticket Changer (ATC).
- How to proceed with the exchange of date, class or itinerary in manual reissue
- Practical work: Complete reservation, process a refund request.
- Practical work: Process a reissue of an e-ticket.
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Course content
6 sections • 43 lectures • 6h 48m total length
Requirements
- No level required
Description
This course is for everyone, allows you to learn everything about Amadeus GDS ticketing; you will know how to make complete reservations, how to manage reservations, how to handle after-sales service for cancellation, refund or exchange requests (Reissue).
- How the Amadeus Reservation system works.
- Flight availability requests:
- Commands: "AN" and "SN" and their options.
- How to choose one or more flight segments.
- Requests for displaying flight frequencies with "TN"
- Coding and encoding of cities, airports.
- Coding and encoding of airlines, countries, equipment.
- How to make a reservation (PNR):
- The 5 mandatory elements of a Passenger Name Record
- Single-passenger, single-segment reservation
- Single-passenger, multi-segment reservation
- Multi-passenger, single-segment reservation
- Multi-passenger, multi-segment reservation
- How to search for a reservation (PNR):
By booking reference
- By name.
- By first and last name.
- Passenger types (baby, child, youth and senior)
- How to manage and modify reservation elements.
- How to indicate special services (additional baggage, special meal, animal in scout, wheelchair, etc.).
- How to price a reservation, how to choose the best possible rate
- How to indicate the payment method.
- How to choose the passenger seat and price it.
- How to issue and print electronic tickets.
- How to enter passenger documents, passport, identity card.
- Corrected exercise "Complete Reservation" on the Amadeus system:
- Electronic Miscellaneous Document (EMD):
- Concept of TQT Fare Mask
- Concept of TQM mask of penalties and special services.
- How to book an open ticket (Open Segment)
- How to display Fare conditions, search for penalties in the event of a request for reimbursement or exchange of date or class or itinerary.
- How to display refund penalties.
- How to display fare supplements in case of exchange of date, time, class or itinerary.
- How to display ticket statuses:
- exchangeable or non-exchangeable
- refundable or not refundable
- Difference between a Revalidation and a Reissue:
- How to manage after-sales:
- How to cancel (Void) a ticket.
- How to proceed to a Full refund with Amadeus Ticket Changer.
- How to proceed to a partial refund with Amadeus Ticket Changer.
- How to proceed to a Full refund in Manual.
- Corrected exercise FULL refund with ATC on Amadeus system.
- Corrected exercise Partial refund with ATC on Amadeus system.
- Corrected exercise FULL refund in manual on Amadeus system.
- How to proceed with the exchange of date, class or itinerary with Amadeus Ticket Changer. (ATC Reissue):
- Corrected exercise of exchange of date in ATC on Amadeus system.
- Corrected exercise of exchange of class in ATC on Amadeus system.
- Corrected exercise of exchange of date in manual on Amadeus system.
- How to proceed with an exchange of date, class or itinerary in Manual. (Manual Reissue):
- How to proceed with a revalidation.
- How to display the cash register statements (fortnightly).
- How to list all your reservations:
- by company
- by date
- all your reservations
- How to insert a remark for the passenger.
- How to insert a remark for the cabin crew.
* Several quizzes for each section.
* PDFs to download.
Who this course is for:
- for beginners, Anyone who wants to work as a Travel Agency Reservation Agent or Airport Agent.