Beyond Usability: Learn the User Research Toolkit
3.9 (32 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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Beyond Usability: Learn the User Research Toolkit

A 60-minute introduction to a variety of user research methods
3.9 (32 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
183 students enrolled
Last updated 1/2016
English
Price: Free
Includes:
  • 1 hour on-demand video
  • 11 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Learn the basics of user research and how to get started doing the top study methods
  • Match the best user research methodology to a current product stage, question, or problem
  • Apply expert research techniques and tips
View Curriculum
Requirements
  • You should have a interest in learning about user experience research and gathering feedback from users.
Description

It's more than just usability testing! In under 1 hour, be introduced a variety of methods you can use to help you gain insights about your users - insights that are essential to designing and building a successful app, product, technology, or idea!

PLEASE NOTE this course does not provide deep practice exercises, but instead is designed as a brief, high level introduction on how to draw from a 'toolkit' of top user research methods. 

Have you ever thought about doing interviews, surveys, or other kinds of research with users but don't know how to get started? Is it unclear to you which user research study method is best to use, when, and how? Don't have a lot of time? This is the course for you!

This course walks students through a variety of popular and effective user research methods to become familiar with, called 'the user research toolkit'. The course explains what user research is, the requirements for getting started doing a study, an outline of various study methods, how to select which study method is best to use based on a given product stage, question, or problem, and tips for how to get started doing your own study right away.

Take this course and you'll save you time and money by learning how to get started doing your own user study the right way, the first time!


Who is the target audience?
  • People new to user experience research (non-experts) who wish to become more familiar with the art and science of user research
  • Product development professionals and entrepreneurs who are new to user research and wish to test their product, technology, app, or idea with users
  • Students, artists, or other non-tech professionals who wish to learn how to conduct high-quality research with users
Compare to Other Research Methods Courses
Curriculum For This Course
27 Lectures
01:40:20
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Introduction to the Course
5 Lectures 09:12

Welcoming students to the course and meet Jennifer, the course instructor.

Welcome!
01:34

Jennifer's suggestions for who can benefit from taking this course.

Who Should Take This Course
01:54

Here's why you should learn about and try doing user research yourself.

Why Do User Research?
02:26

Why doing user research provides a return on your investment.

ROI (Return on Investment)
01:54

This lecture outlines the goals of the course and what will be covered.

What's Included in This Course
01:24
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User Research Basics
2 Lectures 05:33

The basics of user research: what it is, and how it gets done.

What Is User Research
01:21

What you'll need to have and plan for to get started doing user research studies.

Requirements for Doing a Study
04:12
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The User Research Toolkit: Study Methods
8 Lectures 20:43

An introduction to the five top study methods in the toolkit.

Study Methods in the Toolkit
00:57

An introduction to Observation in the Wild, and how to get started doing it yourself.

Toolkit Method #1 Observation in the Wild
03:49

An introduction to Ethnographic Interviews, and how to get started doing them yourself.
Toolkit Method #2 Ethnographic Interviews
03:36

An introduction to Surveys, and how to get started doing them yourself.
Toolkit Method #3 Surveys
03:42

An introduction to the Cognitive Walkthrough method, and how to get started doing it yourself.

Toolkit Method #4 Cognitive Walkthrough
03:32

An introduction to the Usability Testing, and how to get started doing it yourself.
Toolkit Method #5 Usability Testing
02:53

Some Pros and Cons to consider when deciding whether or not to use an online testing service.

Online User Testing Services Pros and Cons
02:14

Three suggestions for additional reading.

A Few Good Reads
1 page
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Pick The Right Method: Product Stage
4 Lectures 06:44

An introduction to a framework of product stages to help you decide when to do user research.

Introduction To The Product Stages
01:52

Guidance on the right study methods to use during the 'ideation' product stage.

Ideation
01:22

Guidance on the right study methods to use during the 'prototyping' product stage.

Prototyping
01:39

Guidance on the right study methods to use during the 'development' product stage.

Development
01:51
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Pick The Right Method: Questions
3 Lectures 05:16

Guidance on the right study methods to use when you are wondering how to make your product stand out.

How Can I Make My Product Stand Out?
01:44

Guidance on the right study methods to use when you are wondering if people will like your idea.

Will People Like it? Want They Want To Use It?
01:37

Guidance on right study methods to use when you are wondering if your product is usable.

Is My Product Usable?
01:55
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Pick The Right Method: Problem Areas
3 Lectures 05:16
Guidance on the right study methods to use when you need to make your product stand out.
You've Got Competition
01:43

Guidance on the right study methods to use when you must decide on a design for your idea.

You Need To Decide On A Design
01:22

Guidance on the right study methods to use when you find uses are leaving your product.

Users Are Leaving Your Product
02:11
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Course Wrap-Up
2 Lectures 02:36

A quick summary of what was covered in the course.

Course Summary
02:17

A quick Goodbye and how to contact Jennifer with questions or feedback.

Goodbye!
00:19
About the Instructor
Jennifer McCormick
3.9 Average rating
32 Reviews
183 Students
1 Course
Founder & Principal Researcher, User Lens

Jennifer McCormick is user experience researcher and human-computer interaction expert with over fifteen years of experience designing and conducting research in tech at companies like Microsoft, Logitech, and Amazon. She is currently Founder and President of User Lens, a San Francisco-based user experience consulting firm. Her clients include Square, Uber, GoPro, and Samsung.