Stop getting that sick feeling in the pit of your stomach every time you have a discussion with an employee or co-worker!
Welcome to Learn how to manage difficult conversations in business. My name is Jeff Przybylski and I own and operate CompuTerrors, an IT firm. I’ve been in the corporate environment for over 16 years as both an employee and in management. During that time, I’ve learned a lot about managing difficult conversations.
At the end of this course, you’ll gain many strategies for turning difficult conversations into opportunities to attain business goals and reduce team issues. We’ll go over key strategies you can employ to better prepare yourself before, during, and after these communications. I designed this course for managers and employees alike who want to stop dreading difficult conversations and have more meaningful and collaborative discussions.
Thank you for your time and I invite you to enroll now or watch some previews to see some examples.
Talking head introduction for course material.
Talks about how the course is organized and what to expect.
Learn how to embrace the fear of possible difficult conversations and turn them into positive challenges that pave the way to increased productivity.
Learn how to change the way you think about interactions in the workplace to better prepare yourself for anything that might come your way.
Learn how to plan what you're going to say before a difficult conversation without being robotic or stiff in your presentation.
Learn why it's important to conduct meetings with personnel in a neutral place that promotes comfort and leads to better conversations.
Learn how to slow down when you converse and allow all parties a chance to fully develop their thoughts.
Learn how to truly listen to members of the meeting and deeply value what they have to say.
Learn how to step back from yourself and see things from other people's perspectives that will typically lead to greater insight.
Learn how to ask engaging questions of whomever you're speaking with that show your interest in truly understanding their point of view.
Learn why body language is important when interacting with others in discussion, as how you present yourself contributes to a successful outcome.
Learn why every good conversation is simply a negotiation between equals that are trying to understand each other.
Learn how to deepen the respect of the person you're conversing with by reiterating your understanding of what they've been sharing with you.
Learn how setting up practice workshops that role-play several scenarios can help strengthen management concepts and strategies.
Learn why leading by example is so important in creating a trusting and mutually respectful work environment.
Learn about integrity in business and why you should never throw your team or co-workers under the bus.
Learn how being consistent as a manager and treating your employees equally and as equals greatly enhances the group dynamic.
Concludes the course with gratitude and appreciation of You, our student!
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For over 23 years, Jeff has tirelessly battled the terrors that strive to take over our computers, servers, networks, and devices. Throughout this time, he's supported many home/business users and data centers of various shapes and sizes in Silicon Valley and across the country.
In between fighting computers bent on world domination, Jeff has obtained several industry certifications, including Microsoft Certified Professional, Microsoft Certified Desktop Support Technician, CompTIA A+ and Network+ certifications.