Learn How to Manage Difficult Conversations in Business
4.2 (30 ratings)
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Learn How to Manage Difficult Conversations in Business

Strategies for turning difficult conversations into opportunities to attain business goals and reduce team issues.
4.2 (30 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
2,146 students enrolled
Created by Jeff Przybylski
Last updated 12/2016
English
Price: Free
Includes:
  • 1 hour on-demand video
  • 2 Articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Learn how to manage difficult conversations.
  • Learn how to disagree productively.
  • Learn to talk through miscommunication.
  • Learn how to create a better and more productive work environment.
View Curriculum
Requirements
  • A willingness to change their mindset on how they think about difficult conversations.
Description

Stop getting that sick feeling in the pit of your stomach every time you have a discussion with an employee or co-worker!

Welcome to Learn how to manage difficult conversations in business. My name is Jeff Przybylski and I own and operate CompuTerrors, an IT firm. I’ve been in the corporate environment for over 16 years as both an employee and in management. During that time, I’ve learned a lot about managing difficult conversations.

At the end of this course, you’ll gain many strategies for turning difficult conversations into opportunities to attain business goals and reduce team issues. We’ll go over key strategies you can employ to better prepare yourself before, during, and after these communications. I designed this course for managers and employees alike who want to stop dreading difficult conversations and have more meaningful and collaborative discussions.

Thank you for your time and I invite you to enroll now or watch some previews to see some examples.

Who is the target audience?
  • All managers and employees alike who wish to create better communication in the workplace.
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Curriculum For This Course
20 Lectures
01:10:43
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Welcome to Managing Difficult Conversations in Business!
2 Lectures 01:44

Talking head introduction for course material.

Introduction Video
00:33

Talks about how the course is organized and what to expect.

Course Organization
01:11
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The Management Process
15 Lectures 01:07:40

Learn how to embrace the fear of possible difficult conversations and turn them into positive challenges that pave the way to increased productivity.

Embrace Fear as a Challenge
04:49

Learn how to change the way you think about interactions in the workplace to better prepare yourself for anything that might come your way.

Change Your Mindset
05:02

Learn how to plan what you're going to say before a difficult conversation without being robotic or stiff in your presentation.

Plan Without Being Robotic
04:23

Learn why it's important to conduct meetings with personnel in a neutral place that promotes comfort and leads to better conversations.

Neutralize the Meeting
04:16

Learn how to slow down when you converse and allow all parties a chance to fully develop their thoughts.

Slow Your Roll
06:24

Learn how to truly listen to members of the meeting and deeply value what they have to say.

Truly Listen
04:47

Learn how to step back from yourself and see things from other people's perspectives that will typically lead to greater insight.

See From Their Perspective
05:03

Learn how to ask engaging questions of whomever you're speaking with that show your interest in truly understanding their point of view.

Ask Questions
04:47

Learn why body language is important when interacting with others in discussion, as how you present yourself contributes to a successful outcome.

Body Language Blunders
05:21

Learn why every good conversation is simply a negotiation between equals that are trying to understand each other.

Negotiate
04:42

Learn how to deepen the respect of the person you're conversing with by reiterating your understanding of what they've been sharing with you.

Reiterate Your Understanding
03:36

Learn how setting up practice workshops that role-play several scenarios can help strengthen management concepts and strategies.

Practice Workshops
03:11

Learn why leading by example is so important in creating a trusting and mutually respectful work environment.

Lead by Example
04:03

Learn about integrity in business and why you should never throw your team or co-workers under the bus.

Integrity is Integral
04:03

Learn how being consistent as a manager and treating your employees equally and as equals greatly enhances the group dynamic.

Be Consistent
03:13
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Conclusion
3 Lectures 01:26

Concludes the course with gratitude and appreciation of You, our student!

Congratulations!
01:00

Feedback and Updates
00:14

We greatly value our students and would love to make a stronger connection with you at some of our social sites listed. Like us, follow us, and check out our YouTube channel for free content!

Let’s Connect
00:11
About the Instructor
Jeff Przybylski
4.2 Average rating
110 Reviews
4,294 Students
4 Courses
Head of CompuTerrors

For over 23 years, Jeff has tirelessly battled the terrors that strive to take over our computers, servers, networks, and devices. Throughout this time, he's supported many home/business users and data centers of various shapes and sizes in Silicon Valley and across the country.

In between fighting computers bent on world domination, Jeff has obtained several industry certifications, including Microsoft Certified Professional, Microsoft Certified Desktop Support Technician, CompTIA A+ and Network+ certifications.