Learn about Telecom Operations
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Learn about Telecom Operations

Get to know more about various operations involved in telecom domain
0.0 (0 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
0 students enrolled
Last updated 6/2017
Current price: $10 Original price: $20 Discount: 50% off
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  • 36 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Telecom Operations Overview
  • eTOM and ITIL integration for telecom operations
  • Batch Process
  • Configuration Management
  • Performance Management
  • Service Management
  • Tools used in telecom operations
View Curriculum
  • Basic understanding telecommunication network and related business processes

Telecom operations is a process of managing telecom services to ensure maximum availability & minimum disruption in telecom services. The telecom operations process involves managing functions like network inventory management, managing provisioning issues, network availability, & fault management.

As a part of managing telecom operations, the following key processes (which are as per ITIL standards) need to be followed to ensure maximum availability of services

  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management

e TOM is a standard telecom process framework. This framework is independent of organization, software tools, infrastructure, and services. This framework is operator neutral and can be used by service provider with minor changes to make it fit for use.

ITIL stands for IT Infrastructure Library. It is a proven best practice which is service industry neutral and not necessary to be followed exactly the way it is defined. This framework is proven practice set for service management in organizations. It gives a complete lifecycle of a service and how it can be managed for best results.

The course gives deep insight on the integration of eTOM and ITIL which is used for the betterment of telecom operations.

The learning involves lifecycle of problem management using integration of eTOM and ITIL.

The course also covers batch processes, configuration management and performance management.

  • Batch processes are non-financial critical processes which can be run during non-business hours. As part of batch processing, usually multiple records of services or functionality are processed at one time.
  • Configuration management is a process of integrating operator services, software tools, underlying service infrastructure, and service impacting parameters. This process helps in managing entire lifecycle of configuration items, their status, and expected changes.
  • Performance management is a process of monitoring system performance and tune it to provide better performance. This process helps in identifying areas of application improvement and root cause of service performance degradation.

Participants will get to know about tools used for telecom operations. The course concludes covering service assurance strategies, SLA, OLA and some concepts related to KPI.

Join us to explore more on Telecom Operations…

Who is the target audience?
  • Anyone interested to know more about telecom operations
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Curriculum For This Course
Introduction to Telecom Operations
1 Lecture 05:47

Part-1: The module covers the following:

  • What is Telecom Operations?
  • Running Telecom Operations
Preview 05:47
1 Lecture 07:09

Part-2: The module covers the following:

  • eTOM
  • ITIL
  • Integration of eTOM and ITIL
  • Problem Solving Techniques
    • Problem Identification
    • Assignment and Analysis
    • Knowledge Management
    • Problem Resolution and Implementation
    • Problem Closure and Monitor
Preview 07:09
Batch Process and Configuration Management
1 Lecture 04:37

Part-3: The module covers the following:

  • Batch Processes
  • Configuration Management
Learn about Batch Process and Configuration Management
Performance Management
1 Lecture 06:40

Part-3: The module covers the following:

  • Performance Management
  • Performance Management Lifecycle
  • Tools for Running Telecom Operations
    • HPSM 
    • Remedy
Performance Management, Telecom Operations Tools
Service Assurance
1 Lecture 04:41

Part-5: The module covers the following:

  • Service Assurance Strategies
  • SLA Management
  • Trouble Management
Service Assurance Strategies
Service Management and Course Summary
1 Lecture 07:11

Part-6: The module covers the following:

  • Service Management
  • ITIL Service Lifecycle
  • Operational Level Agreement
  • Key Performance Indicator
  • Summary of the Course
Service Management, ITIL Lifecycle and Course Summary

Assessment Quiz
15 questions
About the Instructor
Cognitel Training Services
3.3 Average rating
35 Reviews
122 Students
15 Courses
Information Communication Technology Training Company

Cognitel is India’s leading and premier Information Communication Technology (ICT) training and consulting organization. From its year of inception, Cognitel has delivered cutting edge technical and business training to large fortune 500 companies. 

Cognitel’s fast growing list of clients include companies across the world like Airtel (India, Africa, Bangladesh), Vodafone (India), Etisalat (Middle-East), AXIS (Indonesia), Viva (Bahrain), Telenor (India), Ericsson (India), Huawei (India), Alcatel Lucent (India, Romania), Indus Towers (India), Bharti Infratel (India), American Towers (India), India Infoline (India), Tech Mahindra (India), Gulf Business Machines (Bahrain), Brolaz (Angola), Evalue Serve (India), Telesonic (India), Infosys (India), Wipro (India), Hero MotoCorp (India), etc.

Cognitel is associated with Government Institutions like Indian Institute of Corporate Affairs (IICA) and Telecom Sector Skill Council (TSSC). Cognitel is a content development partner of Confederation of Indian Industry (CII).

Cognitel is in its 7th year of operation and has been able to carve an independent presence of itself, in the education market.

  • Cognitel is one of the few companies in the world, who has built a state of art ICT Lab (test bed of BTS, BSC, RAN, Transcoder, Routers, Switches, Firewall, MUX, MW, etc.) at Gurgaon
  • Cognitel is probably the first company to host the ICT lab on cloud, which means, the students can access the lab, remotely. This does not limit us to only telecom, but extend our facilities to IT trainings, such as VMware, Cloud Infrastructure, Servers and Storage, etc.
  • Cognitel is a Registered Education Provider (R.E.P.) with Project Management Institute (P.M.I.), United States for delivering trainings related to Project Management. 
  • Cognitel is Huawei India's Learning Partner, for delivering training to Huawei's employees, customers and vendors.
  • Cognitel is affiliated with Axelos and PeopleCert for PRINCE2 and ITIL Trainings and Examinations, SCRUMstudy for Scrum and Agile Certifications, 6sigmastudy for Quality Management Certifications