Lean Six Sigma Green Belt Certification Course

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  • Lectures 134
  • Length 12.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
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About This Course

Published 1/2016 English

Course Description

Latest student testimonials:

Roselyne Omanga, Co-operative Bank Of Kenya "Green Belt training of Canopus provided me with many useful hints and tips I feel would benefit my workplace achieve Operational Excellence and high Customer Satisfaction."

Fanck Yahi, Franck Consulting “merci pour tout”; thank a lot.

Imran Khan , Saudi German Hospital "It was a wonderful experience overall in terms of course content, online platform, examination and artifacts. I am very thankful for your support and guidance."

Shivam Rohilla, Pawan Hans Helicopters Ltd "The 6σ Capsule consisting of all visual elaborates, presentations, vocabularies and practical exercises is very informative, useful and practical. It is very effective for a person new to Six Sigma. It is very precise and clears almost all doubts about Six Sigma. I am really thankful for Neil’s support. Its worth learning and sharing."

_________________________________

Lean Six Sigma Certification is undoubtedly in demand. An average Lean Six Sigma Green Belt gets a pay check of $82,000 PA as per job portals such as indeed com. Google it and check out for yourself. So, your investment in this Certification Course is more than just worth it!

_________________________________

On successfully completing our certification criteria, you will receive Canopus Lean Six Sigma Green Belt Certification. We have certified over 2000 associates across US, Europe & Asia. To know more about our certification criteria, you are welcome to preview the first lecture of the course.

In 2015, we rolled out the first ever successful Massive Open Online Course (MOOC) on Lean Six Sigma titled “Gain with the power of lean six sigma”, a 6 week course which had more than 1600 registrations across US, Europe, Africa & Asia-Pacific.

There are more than a dozen reasons to consider our Certification Course:

  1. Globally Accredited - International Association for Six Sigma Certification(IASSC) and The Council for Six Sigma Certification are the only two accrediting organizations focused on Lean Six Sigma. We are an Accredited Training Organization of both International Association for Six Sigma Certification(IASSC) & The Council for Six Sigma Certification (CSSC) for Yellow Belt, Green Belt and Black Belt Training Programs.
  2. Universal Lean Six Sigma Book of Knowledge - This course curriculum is designed by benchmarking BoK of ASQ, IASSC, CSSC etc. All that a green belt needs to know is comprehensively covered.
  3. Live Case Study based approach - This is the first course in this platform with Live Case Study for Green Belt Course called "ClearCalls Case" which will help you to understand how a problem is solved and Six Sigma project is executed step-by-step.
  4. Free E-mail Guidance - You will have access by email to Canopus Master Black Belt for guidance and clarification.
  5. Offline Hands-on Activities - There are over 20 hands-on offline activities from "ClearCalls" case that you will solve across different sections, one step at a time thus You'll learn by doing.
  6. Difficulty Level - Lectures in this course have been grouped as 'Low', 'Medium' and 'High' on difficulty level, thus enabling you to pay more attention & revise difficult lectures.
  7. Application Knowledge - 90% of lectures in this course are designed for you to 'Apply', 'Analyze', 'Evaluate' & 'Create' as per Bloom's taxonomy.
  8. Free Proprietary Excel Templates - Over 20 proprietary templates are included in this course for your future use at free of cost.
  9. Step-by-Step Instructions - For all tools, step-by-step instructions is included in templates for future use.
  10. Downloadable Take-aways - Crisp downloadable takeaways for each section is included for your reference
  11. Built-in DMAIC Structure - For ease, this entire course is structured under 5 different phases of Six Sigma - DMAIC.
  12. Minitab Statistical Software- This course includes elaborate instructions to use Minitab including downloadable step-by-step screenshots and interpretation of results.
  13. Quiz - 90 multiple choice questions included in 18 sections to test your knowledge.

Few lectures are available to preview and in case you have questions, feel free to do me a message on Udemy. Thanks...neil (Course Facilitator & Canopus Principal)

List of Lean Six Sigma Tools Covered

1: Introduction to Six Sigma I

  • Six Sigma & its Goals
  • Six Sigma as a Performance Measure, Problem Solving Tool, & Management Philosophy
  • Problem Solving Tools Used in Six Sigma & its Evolution
  • Variation and Significance
  • Critical-To-Quality Measures & Specification Limits
  • Definition & Understanding of Defects & Defect Opportunities
  • Source of Defects – Variation & Off-Centered


2: Introduction to Six Sigma II

  • Sigma Scores and Percentages
  • Defectives per Million & Defects per Million Opportunities
  • Relationship between Sigma Scores and DPMO and Percentages
  • Lean, Goals of Lean & Lean Six Sigma
  • Six Sigma Problem Solving Methodologies
  • Six Sigma Tool Kit & Business Process Management Model


3: Six Sigma Problem Solving

  • Business Problem and Six Sigma Project & its Sources
  • Generic Model & Approach to Business Problem Solving
  • Logic and Intuition, Just do It, DMAIC, & DFSS – IDOV
  • Selecting the Right Problem Solving Method
  • Need & Criteria for Project Selection
  • Project Selection tools - Pareto Diagram, & Project Selection Matrix
  • DMAIC Project Roadmap & Characteristics of Problem Solving
  • Project Tools, Tollgate Review & Project Durations
  • DFSS Project Roadmap


4: Six Sigma Roles & Responsibilities

  • Roles & Responsibilities
  • Yellow, Green, Black, & Master Black Belt
  • Champion / Process Owner & Deployment Champion
  • Certification Criteria to be a Yellow Belt, Green Belt, Black Belt & Master Black Belt
  • Career Chances: Six Sigma Professionals
  • Types of Certification & ASQ/IASSC Certification Criteria


5: Listening to Customer

  • Customer – Internal & External
  • Voice of Customer (VOC) & Need for Voice of Customer
  • Verbatim & Verbatim to Requirements
  • Gather VOCs – Direct & Indirect Method
  • Methods of Gathering VOC & Analyze VOC
  • Definition & Procedure for Affinity Diagram
  • Customer Priorities & Kano Model
  • Customer Requirements – Must-Be’s, Delighters, One Dimensional
  • Quality Function Deployment


6: Define - Completing a Project Charter

  • Definition & Elements of Project Charter
  • Business Case & Problem Statement
  • Measure of Success of a Project
  • Primary and Secondary Metrics
  • Goal Statement
  • Team Members & Roles
  • Project Benefits, Translation Plan, & Project Duration Guidelines
  • Project Kick-off & Weekly Meetings
  • Need for Project Scoping, Project Scoping & Tools
  • Procedure to use In Frame / Out Frame


7: Define - Process Mapping Tools

  • Process Mapping Tools, its Purpose, & Types
  • Definition & Purpose of SIPOC, Cross-Functional Process Maps, Process Flowchart, Standard Operating Procedure
  • Procedure of SIPOC & Cross-Functional Process Map
  • Process States - As-is, Should-be & To-be
  • Value to customer & Definition & Purpose of Process Value Analysis
  • Value Added, Non Value Added & Value Enabling Activities
  • Important Terms & Procedure of Process Value Analysis


8: Measure - Cause & Effect Relationships

  • Definition of Cause & Effect
  • Types of Causes – Possible, Potential, & Root Causes
  • Cause & Effect Diagram
  • Structure, Purpose, Benefits & Procedure of Cause & Effect Diagram
  • Definition & Procedure for Performing 5 Why
  • Definition & Procedure to Construct a Cause & Effect Matrix
  • Definition of Root Cause Analysis
  • Definition & Procedure for Practical RCA
  • Definition of Graphical RCA
  • Definition of Analytical RCA


9: Measurement System Analysis

  • Accuracy, Resolution, Bias
  • Stability, Linearity
  • Precision, Repeatibility and Reproducibility
  • Discrete GRR

10: Measure - Data Types

  • Data Collection Roadmap
  • Types of Data - Attribute, Variable & Locational Data
  • Comparison & Conversion between Variable & Attribute Data
  • Types of Measurement Scales – Nominal, Ordinal, Interval, & Ratio Scale


11: Measure - Data Sampling

  • Definition, Need & Applications of Data Sampling
  • Sampling Strategy & Approach for Sampling Plan
  • Population & Process Sampling
  • Sample Size Computation & Need
  • Computing Discrete & Continuous Data Sample Size


12: Measure - Data Collection

  • Data Collection Roadmap
  • Data Collection Plan, Template
  • Data Collection Methods


13: Measure - Intro to Business Statistics

  • Definition of Probability Distribution, Types, & Importance
  • Measures of Central Tendency - Mean, Median, Mode
  • Relationship between Mean Median & Mode & Types of Distributions
  • Measures of Dispersion - Range, Span, Variance, Standard Deviation
  • Types of Descriptive Statistics - Graphical, Numerical
  • Definition, Application & Properties of a Normal Distribution & Outlier
  • Confidence Limits, Confidence Level & Confidence Intervals
  • Definition of Central Limit Theorem & its Application


14: Measure - Graphical Methods

  • Definition, Interpretation, & Procedure of Histogram
  • When to use a Graphical Summary
  • Definition, Interpretation, & Procedure of Box Plot
  • Skewness & Kurtosis
  • Normality Test & its Procedure
  • Definition of Stem-and-Leaf Plot, Run Charts, Scatter Plots
  • Run Chart Patterns & Interpretation with Run table
  • Interpretation of Scatter Plots - Direction, Shape, & Strength of Relationship


15: Measure - Assessing Capability & Performance

  • Measures of Current Performance
  • Process Capability, Process Capability Study & Indices
  • Traditional Measures - Cp & Cpk & their Acceptable Limits
  • Sigma Capability, Computation of Sigma Scores & Z Tables
  • Traditional Measures & Sigma Capability
  • Impact of time of Process Capability
  • Long Term Vs Short Term & Long Term Indices
  • Relationship between Long & Short Term & Cpm


16: Analyze - Theory of Hypothesis Testing

  • Hypothesis - Introduction
  • Need for Statistical Significance & Statistical Inference
  • Hypothesis Testing, Applications & Basics
  • Hypothesis Statements - Null & Alternative Hypothesis
  • Significance Levels, & Alpha Values
  • Tests of Significance - Statistical & Practical Significance
  • Test Statistic & P Value & Its Interpretation
  • Errors in Hypothesis Testing & Types of Errors


17: Analyze - Performing Hypothesis Test

  • Hypothesis Tests for Means, Variance, Proportions
  • Selection of Hypothesis Tests & Criteria for Selection
  • Z-Test, Z-statistic, & Assumptions
  • t-Test, t-Statistic, 1-t Test & 2-t Test, & Assumptions
  • Paired Data - Paired t-Test, Preparation & Procedure
  • ANOVA & F-test, Assumptions, Preparation & Procedure
  • Chi-square Test & Statistic, Assumptions, Preparation & Procedure
  • Proportions Test - 1-p Test & 2-p Test, Assumptions, Preparation & Procedure


18: Analyze - Correlation & Regression

  • Correlation, Regression, Scatter Plots, & Correlation Coefficient
  • Procedure of Simple Linear Correlation & Interpretation of Scatter Plots
  • Application of Regression & its Types
  • Regression Line of Fit, Regression Equation, & its Statistical Significance
  • R-SQ Value & Procedure of Simple Regression
  • Prioritization of Causes, & Pareto Principle
  • Definition & Procedure for Pareto Chart
  • Definition & Procedure of Control-Impact Matrix


19: Improve - Lean Management Systems

  • Definition, Origin, Principles & Goals of Lean
  • Value, Value Stream, Concept of Muda (Waste) & Categories of Waste
  • 7 Types of Wastes, How to Identify them, & Waste Identification Template
  • Value Stream Mapping (VSM), Symbols, Benefits & Procedure
  • Push System, Pull System, Single Piece Flow, 5S, Kaizen, SMED, Poka-Yoke
  • Types of Poka-Yoke - Shut Down, Prevention, Warning, Instructions
  • Heijunka & Visual Control


20: Improve - Generating & Screening Solutions

  • Approach to Solution Generation, Definition, & Types of Lateral Thinking
  • Edward De Bono, Definition & Concept of Random Stimulus
  • Brainstorming – Unstructured, & Structured Brainstorming
  • Brainstorming Principles & Types
  • Solution Screening Techniques, Need, Approach, & Filtering Techniques
  • Definition of N/3 Voting & Procedure
  • Definition of Pay Off Matrix & Procedure
  • Definition of Criteria Based Matrix (CBM) & Procedure
  • Definition of Pugh Matrix & Procedure


21: Improve - Failure Mode Effects Analysis

  • Definition & Elements of Process Risk
  • Managing Six Sigma Process Risks
  • Tools Used in Risk Management, Definition & Approach to FMEA
  • Definition of Failure Modes, Effects, Cause, Current Controls
  • Prioritizing Risks, Definition of Risk Priority Number & Calculation
  • Definition of Severity & Severity Rating Scale
  • Definition of Occurrence & Occurrence Rating Scale
  • Definition of Detection & Detection Rating Scale
  • Risk Mitigation Strategies & Application of FMEA
  • Definition of DFMEA


22: Control - Control Plan

  • Process Control, Role of Process Control in 6 sigma projects & in Control Phase
  • Process Control Plan, Control Parameters, Method of Control
  • Reaction Plan & Procedure
  • Statistical Process Control (SPC), History, & its Application
  • Definition, Purpose, Selection & Interpretation of Control Charts
  • Control Limits, Normal Distribution, Specification Limits
  • Stability Tests & Guidelines for Stability Tests
  • Solutions Implementation & Statistical Validation of Improvements
  • Post-Improvement Capability Analysis, Project Documentation & Benefits
  • Project Closure & Translation Plan

What are the requirements?

  • There are no-requisites. This certification course is comprehensive and designed to bring up you to pace from ground zero with regard to Lean Six Sigma.

What am I going to get from this course?

  • Acquire Universally Recognized Lean Six Sigma Green Belt Certification
  • Easily solve real life business & home related problems using Lean Six Sigma Techniques

What is the target audience?

  • Professionals from industries such as Information Technology, Banking & Financial Services, Manufacturing, Healthcare, Retail Distribution, & Education
  • Functional experts from Operations, Quality, Business Excellence, Customer Service, Finance, Engineering, Sales Operations & HR
  • Final year MBA/Engineering students who wish to differentiate themselves in Job Market

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Welcome
07:27

Welcome!

This is an introductory video that will give you an idea of what you can expect from this course and how you can get the most out of it.

Canopus Lean Six Sigma Body of Knowledge is included for your reference.

All the best!

Section 2: Getting Started with Six Sigma
09:45

Get started with what is Six Sigma. If you are new to Six Sigma this will be useful. If you already know what is Six Sigma, it will give a new perspective and help you refresh the concept.

Difficulty Level: Low

04:16

This lecture will help you to appreciate how organizations use Six Sigma concept depending on their maturity.

Difficulty Level: Medium

5 pages

In this text lecture learn about how Six Sigma is useful.

Difficulty Level: Medium

04:44

In this lecture you will learn about how is different is it for an organization to be at Six Sigma (99.9996%) vs 99% good. You will also learn about to compute sigma scores.

Difficulty Level: Medium

06:01

Learn about few important CTQ, Specification Limits, Defectives, Defects and Defect Opportunities in this lecture. Difficulty Level: Medium

04:19

In this lecture, you will learn about the various roles in Six Sigma, Belt titles and what it takes to become a Six Sigma Green Belt.

Difficulty Level: Low

03:24

In this lecture you will learn about how you can benefit from Six Sigma certification and what kind of certification is apt for you.

Difficulty Level: Low

03:49

In this lecture you will understand the role of variation to achieve excellence in performance (individually and at organizational level) and how it impacts customers.

Difficulty Level: Medium

5 pages

In this lecture, you will learn the meaning of Sigma in the term Six Sigma. Most students have doubt with this and so its a useful lecture.

Difficulty Level: Medium

5 pages

In this lecture, you will learn the meaning of Six in the term Six Sigma. Most students have doubt with this and so its a useful lecture.

Difficulty Level: High

04:02

In this lecture you will learn about how Lean and Six Sigma, two powerful methodologies can be combined to deliver value to customers and business.

Difficulty Level: Low

  • Downloadable Section Take-away included in resource for future use.
5 questions

Take this quiz to test your knowledge.

Section 3: Six Sigma Problem Solving Approach
06:28

In this lecture, you will learn about the anatomy of any problem solving approach, its structured and well sequenced steps. You will be able to appreciate how beautifully various problem solving methods fit into this model.

Difficulty Level: Medium

07:18

In this lecture you will be able to learn about the different methods adopted in Six Sigma under various conditions to solve problems such DMAIC, DFSS, JDI, etc.,. You will be able appreciate that different problem solving methods are needed for different problems. You will also be able to select the right approach for a given problem that you wish to solve.

Difficulty Level: Medium

03:30

Understand about DMAIC, the 5 step methodology of Six Sigma to solve problems and what is covered in each step. You will also be able to apply the relevant phases to any given problem as you solve it.This whole course is structured around these 5 steps.

Difficulty Level: Medium

01:24

In this lecture, you will learn about deliverables of the Define phase of DMAIC methodology.

Difficulty Level: Medium

01:13

In this lecture, you will learn about deliverables of the Measure phase of DMAIC methodology.

Difficulty Level: Medium

02:23

In this lecture, you will learn about deliverables of the Analyze phase of DMAIC methodology.

Difficulty Level: Medium

01:19

In this lecture, you will learn about deliverables of the Improve phase of DMAIC methodology.

Difficulty Level: Medium

01:13

In this lecture, you will learn about deliverables of the Control phase of DMAIC methodology.

Difficulty Level: Medium

07:42

You will understand the structure of Design for Six Sigma (DFSS) methodology and appreciate the different between DFSS and DMAIC. You will be able to decide if DFSS has to be used in a given scenario.

Difficulty Level: Medium

07:40

In this lecture, you will learn about the methods used to select Six Sigma projects. You will be able to appreciate when each method will be applied. The details of the how the methods are applied iteself is covered in later sections.

Difficulty Level: Medium

Downloadable Section Take-away included in resource for future use.

5 questions

Take this quiz to test your knowledge.

Section 4: Listening to Customers
06:32

In this lecture you will learn about the internal and external customers. You will appreciate the need to focus on both internal and external customers. Further will be able to identify internal and external customers for your organization.

Difficulty Level: Low

10:45

In this lecture you will be learn the importance of Voice of Customers and how it can be used to drive business results and customer satisfaction.

Difficulty Level: Low

14:39

In this lecture, you will be learn about various VOC capturing methods. At the end of the lecture, you will be able to select an appropriate method for a given scenario in your organization.

Difficulty Level: Medium

07:30

In this lecture, you will learn step by step procedure to plan, execute and analyze VOC and apply it in a given scenario.

Difficulty Level: Medium

07:01

In this lecture you will learn about Affinity Diagram and how it is used to organize the results of VOC. At the end of the lecture you will be able to construct an affinity diagram for organize any qualitative data such as VOC.

Difficulty Level: Medium

01:41

In this lecture, you will appreciate how affinity diagram is useful a given scenario. You will be able to ideate other scenarios where you can apply this tool.

1) ClearCalls Case Study Activity: Verbatim of ClearCalls Customers are included in resource ClearCalls Verbatims.xls. Use this to construct an affinity diagram.

2) ClearCalls Case Study Affinity Diagram Output is included in resource Output - Affinity Diagram.pdf

Difficulty Level : Medium

09:19

In this lecture, you will understand Kano Model and how it can help you in focusing on most important customer needs rather than addressing several needs at the same time. At the end of this lecture, you will be able to identify and classify customer needs into 3 different types of customer requirements as defined by Kano.

Difficulty Level: Medium

13:13

In this lecture you will learn about different types of C-Sat (Customer satisfaction) measurement methods and Net Promoter Score. You will appreciate what methods are relevant in different scenarios and select an appropriate method.

Difficulty Level: High

  • Downloadable Section Take-away included in resource for future use.
5 questions

Test your knowledge

Section 5: Define Phase : Completing a Project Charter
03:00

In this lecture, you will learn about the various elements of Six Sigma project charter.

Difficulty Level: Low

09:43

In this lecture, you will learn about how to construct few important elements of project charter. At the end this lecture, you will be able to create a project charter for a given Six Sigma Project.

Difficulty Level: Medium

05:38

In this lecture, you will learn about how to construct few important elements of project charter. At the end this lecture, you will be able to create a project charter for a given Six Sigma Project.

Difficulty Level: Medium

09:25

In this lecture, you will learn about how to construct few important elements of project charter. At the end this lecture, you will be able to create a project charter for a given Six Sigma Project.

Difficulty Level: Medium

07:25

In this lecture you understand the importance of In-frame/Out-frame tool and how to use in various scenarios, not restricted to project charters. At the end of this lecture, you will be able to use this tool to create and define scope for any relevant scenario.

Difficulty Level: Medium

3 pages

In this lecture, we are introduce a case study called as "ClearCalls Case". You are required to familiarize yourself with this case study. As a immediate activity, you will required to construct a project charter offline. Use the file CharterTemplate.zip to prepare the charter. You can validate your output with the sample output (CharterSolution.zip) we have included in the resource. As we move forward, the same case study will be used to practice various other concepts.

Difficulty Level: High

06:07

In this lecture you will learn about some important best practices for successfully running your Six Sigma Project.

  • Downloadable Section Take-away included in resource for future use.

Difficulty Level: Medium

5 questions

Test your knowledge

Section 6: Define Phase : Process Mapping Tools
00:34

In this non-audio lecture, you will be able to appreciate that broadly there are 3 different ways in which process can be mapped.

Difficulty Level: Low

09:09

In this lecture, you will understand SIPOC, a business process mapping tool. At the end of the lecture you will be able to construct a SIPOC for a business process.

1)SIPOC Template is included as a resource file SIPOC.zip.

2) ClearCalls Case Study Activity : You will have to refer to resource Live Case Study - SIPOC.pdf and create a SIPOC

3) Solution for ClearCalls Case Study Activity is included as a resource SIPOC Activity Solution.pdf

Difficulty Level : Medium

04:59

In this lecture, you will learn about Process Flow Diagram. At the end of the lecture you will be able to construct a process flow chart for any process.

Difficulty Level : Low

05:59

In this lecture, you will learn about Deployment Flow Chart. At the end of the lecture you will be able to construct a deployment chart for any process.

Difficulty Level : Medium

01:43

In this lecture, you will be able to appreciate how Deployment Flow Charts can come handy to solve business problems.

Difficulty Level : Low

02:51

In this lecture, you will learn about the benefits of deployment flow charts. You will be able to appreciate its benefits and thus derive the best out of it when you use it.

Difficulty Level: Medium

  1. 1) ClearCalls Case Study Activity for this section: You will have to construct a deployment flow chart for the ClearCalls process. Required information regarding the process is given in resource Live Case Study - Process Map.pdf
  2. 2) Solution for above activity is included in resource as Process Mapping Activities Solution.pdf
  3. Downloadable Section Take-away included in resource for future use.


5 questions

Test your knowledge.

Section 7: Measure : Cause & Effect Relationships
04:37

In this lecture, you will learn about how an important principle of six sigma that runs through the six sigma way of thinking and executing projects.

Difficulty Level = Low

06:42

In this lecture, you will understand about Cause & Effect Diagram and appreciate how it can be useful to you.

1) Cause and Effect Template is included in resources Fish Bone Diagram.xls

Difficulty: Low

01:16

In this lecture, you will be able to appreciate how cause and effect diagram comes handy in a given scenario. It will help you to ideate on how you can use Cause & Effect Diagram.

Difficulty Level : Low

07:30

In this lecture, you will learn the step by step procedure to construct cause and effect diagram. At the end of this lecture you will be able to create one for your scenario.

1) ClearCalls Case Offline Activity: Partially completed Cause and Effect Diagram will be provided in resource Cause & Effect Input.pdf. You are to complete the cause and effect diagram and compare your response with the solution key provided.

2) Solution Key for ClearCalls Cause and Effect Activity is included in resource Cause & Effect Diagram Solution.pdf

Difficulty Level : Medium

04:26

In this lecture, you will understand the role of shortlisting causes for addressing a problem. At the end of the lecture you will be able to create a cause and effect matrix for your scenario.

Difficulty Level: Medium

1) Cause and Effect Matrix Template is included in resource

2) ClearCalls Case study Partially completed Cause and effect matrix is provided as input in resource Cause and Effect Matrix input.xls

3) Solution key to Clear Calls Cause and Effect matrix is included in resource Cause and Effect Matrix Case Study Output.xls

11:09

In this lecture, you will understand the what is 5 why technique and its relevance to Six Sigma problem solving. At the end the lecture, you will learn to apply 5 why technique to your project.

  1. ClearCalls Offline Activity: You will be required to complete a partially completed 5 Why for the case study available in resource input - 5 why.ppt
  2. ClearCalls solved 5 why key is included in resource output-5why.pdf
  3. Downloadable Section Take-away included in resource for future use.


Difficulty Level : Low

5 questions

Test your knowledge

Section 8: Measure Phase : Measurement System Analysis (MSA) or Gage R&R
05:48

In this lecture, you will learn about the elements of a measurement system and how each of them impact the data you are to collect.

Difficulty Level : Medium

07:29

In this lecture, you will learn about accuracy and resolution. At the end of lecture, you will be able to assess the accuracy and resolution of a gage.

Difficulty Level : Medium

04:19

In this lecture, you will learn about precision. At the end of lecture, you will be able to differentiate between accuracy and precision.

Difficulty Level : High

10:27

In this lecture, you will learn about discrete Gage R&R. At the end of lecture, you will be able to assess the Gage R&R of discrete gages and qualify them for further usage.

  1. Discrete GR&R Template is included in resource.
  2. Extra information regarding Continuous Gage R&R (Variable Gage R&R) is included in resource continous MSA.pdf
  3. Downloadable Section Take-away included in resource for future use.


Difficulty Level : High

5 questions

Test your knowledge

Section 9: Measure Phase : Data Collection - Planning & Execution
06:31

In this lecture, you will learn about different types of data and will be able to associate what type of data is being used in a given scenario.

Difficulty Level : Medium

05:22

In this lecture, you will learn about different types of measurement scales and will be able to associate what type of measurement scale is being used in a given scenario.

Difficulty Level : Medium

02:15

In this lecture, you will be learn about the significance of data collection in improvement projects. At the end of the lecture, you will be able to get a good perspective how how to go about collecting data for a given project or scenario.

Difficulty Level : Medium

05:42

In this lecture, you will be learn to plan for data collection. At the end of the lecture, you will be able to complete formal data collection plan, step-by-step.

1) Data Collection Plan Template is included in the resource

Difficulty Level : Medium

03:32

In this lecture, you will learn to format in which data has to be collected so that meaningful analysis and inference can be drawn from it.

  1. The Data Collection Format is included in the resource
  2. Downloadable Section Take-away included in resource for future use.

Difficulty Level : Low

5 questions

Test your knowledge

Section 10: Measure Phase: Data Sampling
05:24

In this lecture, you will learn about the need for sampling and broadly the various methods of sampling. At the end of the lecture you will be able to decide between population and process sampling, which method is to adopted in a given scenario.

1) A simple document on Sampling Bias is included in resource whatissamplingbias.pdf your reference and further reading.

Difficulty Level : Low

04:45

In this lecture, you will understand population sampling in detail. You will also learn about various methods of population sampling and how to choose an appropriate population sampling method for a given scenario.

Difficulity Level : Medium

04:37
In this lecture, you will understand process sampling in detail. You will also learn about various methods of process sampling and how to choose an appropriate process sampling method for a given scenario.

Difficulity Level : Medium

09:03

In this lecture, you will understand factors influencing the sample size, in general and particularly discrete data and formula for computation of sample size. At the end of this lecture, you can compute the sample size for discrete data.

1) Sample Size Calculator with instructions is available in resource samplesizecalculator.zip for future use

2) ClearCalls Case Study: Compute Sample Size for ClearCalls case based on the information provided in the resource input - Sample size calculator.pdf

3)ClearCalls Case Study: Output of Sample Size for ClearCalls case based on the information provided in the resource output - Sample size calculator.pdf

Difficulty Level : High

03:57

In this lecture, you will understand factors influencing the continuous sample size and formula for computation of sample size. At the end of this lecture, you can compute the sample size for continuous data.

Difficulty Level : High

  • Downloadable Section Take-away included in resource for future use.
5 questions

Test your knowledge

Section 11: Measure Phase : Introduction to Business Statistics
04:58

In this lecture, you will learn about how statistics is classified into two types and how each of these are useful to business in decision making. At the end of the lecture, you will be able to decide which type of statistics is useful in a given scenario.

Difficulty Level : Medium

03:46

In this lecture, you will learn about what is a histogram and how is it constructed.

1) An excel based template with pre-built formula is included in resource histogram.zip to create histograms in excel

Difficulty Level : Medium

04:58

In this lecture, you will learn how to draw meaningful inferences about the data and its implications to business.

Difficulty Level:Medium

01:11

In this lecture, through a scenario you will appreciate how histogram can be used in business to drive performance.

Difficulty Level : Low

09:10

In this lecture, you will learn about probability distributions and how to interpret them.

Difficulty Level : High

08:21

In this lecture, you will learn about measures of central tendency and how they are useful to understand the nature of any data set.

Difficulty Level: Low

07:29

In this lecture, you will learn about measures of dispersion and how they are useful to understand the nature of any data set.
Difficulty Level: Medium

09:20

In this lecture, you will learn about normal distribution and the principle of normal distribution.

Difficulty Level : High

03:22

In this lecture, you will learn about outliers and how they are used in business to drive performance.

Difficulty Level: Medium

06:42

In this lecture, you will learn about skewness and kurtosis, two important shape parameters of any distributions. At the end of the lecture, you will be able to assess any distribution for its skewness and kurtosis.

Difficulty Level: Medium

08:35

In this lecture, you will learn about concepts of Confidence Level and Intervals and their relevance to descriptive statistics and statistics, in general. At the end of the lecture, you will be able to appreciate how these concepts assume importance during statistical analysis. Further you will be able to decide the apt confidence levels for any given scenario.

Difficulty Level : High

2 pages

In this lecture you are introduced to Minitab, a statistical software package which is extensively used for statistical analysis in Six Sigma projects.


Difficulty Level : Medium


1) An external link to Minitab site to install 30 day trial version of minitab is included in resource

2) A external video on Getting Started with Minitab 17 is included in resource

3) Downloadable step by step produce to create Histogram in Minitab is included in resource How to Histogram.png

05:40

In this lecture, you will learn about descriptive statistics in general that summarizes the concepts you learnt in this section. At the end of lecture, you will be able to interpret descriptive statistics of any data set and drive necessary inferences.

Difficulty Level: Medium

1) Resource descriptivestatstemplate.zip is a excel based template with pre-loaded formula to plot descriptive statistics for any data set

2) Downloadable step by step produce to create Descriptive Stats in Minitab is included in resource How to Descriptive Stats.png

3) ClearCalls Case Study Data: Data of Turn Around Time is provided in Excel Format in resources CaseStudyDataY.zip &CaseStudydataYminitabfile.zip. Use this data to run descriptive statistics in Minitab.

4) ClearCalls Case Study Solution: For Descriptive Statistics output refer to resources Descriptive Statistics Solution.pdf

05:43

In this lecture, you will learn about Anderson-Darling Normality Test which is used to evaluate the normality of any probability distribution. At the end of this lecture, you will be able to assess the normality of any given distribution using Anderson-Darling Test.

  1. Downloadable step by step produce to create Normality Test in Minitab is included in resource How to Normality Test.png
  2. Downloadable Section Take-away included in resource for future use.
Difficulty Level: Medium
5 questions

Test Your Knowlege

Section 12: Measure Phase : Graphical Analysis Methods
12:58

In this lecture, you will learn about Box and Whisker Plots and how they are used for graphical analysis. At the end of this lecture, be able to plot Box Plot and interpret it.

1) Downloadable step by step produce to create Box Plot in Minitab is included in resource How to Box Plots.png

Difficulty Level : Medium

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Instructor Biography

Nilakantasrinivasan Janakiraman, Customer Experience & Business Transformation Leader

Neil helps a range of large enterprises in services and manufacturing, with particular emphasis on execution of business & functional strategies, customer experience & process transformation.

Being a Certified Six Sigma Master Black Belt, Neil has led several change initiatives & projects with approved financial benefits of over $20MN, of which $4Mn was executed by him personally. He has demonstrated results in unconventional areas such as sales, HR, technology, risk & compliance, program office, administration & security, procurement, etc.

He is passionate about coaching executives on execution orientation and educating young professionals & students in Lean Six Sigma.

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