This lecture provides a detailed overview of the key topics covered within the course, including:

• How to motivate your team to high performance
• How to make people feel smart
• How to build trust and accountability within the team
• Efficient team communication - part 1
• Efficient team communication - part 2
• How to ask great questions
• How to have difficult conversations

Motivating your team starts with getting to know them. The challenge is that each team member may be motivated differently. Frederick Herzberg created a two-factor theory, identifying that the opposite of what causes dissatisfaction, does not necessarily motivate. This lecture explores what "satisfies" and what "dissatisfies", and how to practically apply this thinking

When people feel smart, they will bring their best. If you are their manager, can help them to feel smart, you will multiply the effort and the performance of your team. You will be a multiplier! On the other hand, if you make be feel stupid, you will be a diminished, and your team members will not bring their best performance every day.

This lecture will cover the 5 Characteristics of the Multiplier:

• The Talent magnet

• The Liberator
• The Challenger
• The Debate Maker 
• The Investor

In this lecture, we will cover the key ingredients that help to create a high performing team, including building trust, enabling constructive conflict, developing commitment, driving accountability, and focusing on results and performance.

Great team work hangs off great communication. Learn some key strategies to improve how you communicate with your team, using the DiSC model

Great team work hangs off great communication. Learn some key strategies to improve how you communicate with your team, using the DiSC model

Asking great questions is an art form. Using Bloom's Taxonomy of questions, you will discover how to ask great questions to improve conversation, and to ensure you are getting the most out of your team

Discover the importance of asking questions first, before you tell!

Asking great questions can help to reduce rework. 

Asking your team members good questions will ensure they walk away from any conversation with a clear understanding of what is required of them. But the work for you as a manager starts before you even assign a task. Discover the key ingredients to helping your team members "get it right first time".

Addressing performance issues can be a challenge, and often is something we try to avoid. This lecture will provide some great tools to make it easy for you, including:

• the SBI model
• the GROW model, and
• templates to help you prepare for difficult conversations

Lets bring it all together. This lecture provides a practical summary to support you as you take action in the workplace