Your cart is empty.
Keep shopping
Teach on Udemy
Turn what you know into an opportunity and reach millions around the world.
Learn MoreKnowledge Management
Rating: 3.5 out of 53.5(610 ratings)
2,468 students
What you'll learn
- Understand Knowledge Management.
- Know the history and different aspects of Knowledge Management.
- Understand the definition and history of Knowledge Organization.
- Be introduced to the Knowledge Market.
- Understand the different Knowledge Management concepts.
- Be aware of the different examples of Knowledge Management.
Explore related topics
Course content
9 sections • 65 lectures • 3h 23m total length
- Introduction and Objectives0:19
In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.
Section Outline
Lecture 2: Definition of Knowledge Management
Lecture 3: History of Knowledge Management
Lecture 4: Research and Dimensions of Knowledge Management
Lecture 5: Strategies and Motivations of Knowledge Management
Lecture 6: Technologies of Knowledge Management
Lecture 7: Knowledge Manager
Lecture 8: Knowledge Value
Lecture 9: Terminology - Definition of Knowledge Management1:34
This lecture will define and discuss knowledge management.
- History of Knowledge Management1:45
This lecture will talk about the history of knowledge management.
- Research and Dimensions of Knowledge Management2:47
This lecture will discuss research and the dimensions of knowledge management.
.
Lecture outline:
0:00 Knowledge Management Research
1:01 Dimensions of Knowledge Management
- Strategies and Motivations of Knowledge Management3:16
This lecture will discuss strategies and motivations used in knowledge management.
.
Lecture outline:
0:00 Strategies of Knowledge Management
2:09 Motivations to Undertake Knowledge Management
- Technologies of Knowledge Management2:16
This lecture will explain the technologies of knowledge management.
- Knowledge Manager1:01
This lecture will talk about the knowledge manager.
- Knowledge Value5:44
This lecture will talk about the value of knowledge.
.
Lecture outline:
0:00 Introduction to the Value of Knowledge
2:45 Creating Value
- Terminology25:25
This lecture will explain some terminologies utilized in knowledge management.
.
Lecture outline:
0:00 Corporate History
3:15 Corporate Amnesia
13:39 Legal Case Management
17:28 Legal Matter Management
20:07 Oral Debriefing
23:21 Ripple-down Rules
- Introduction and Objectives0:16
In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.
Section Outline
Lecture 12: Knowledge Organization
Lecture 13: Knowledge Spillover
Lecture 14: Knowledge Work Productivity - Knowledge Organization5:59
This lecture will discuss knowledge organization.
.
Lecture outline:
0:00 Introduction an Definition of Knowledge Organization
0:38 Nature of Knowledge Organizations
3:58 Functions of a Knowledge Service Organization
- Knowledge Spillover7:37
This lecture will talk about knowledge spillover.
.
Lecture outline:
0:00 Definition of Knowledge Spillover
2:46 Kinds of Knowledge Spillover
3:14 Types of Spillovers
3:25 Marshall-Arrow-Romer Spillover
4:50 Porter Spillover
5:19 Jacobs Spillovers
6:10 Policy Implications
- Knowledge Work Productivity5:51
This lecture will explain knowledge work productivity.
.
Lecture outline:
0:00 Definition of Knowledge Work Productivity
1:32 Significance of Knowledge Work Productivity
2:34 Managing Knowledge Work
- Introduction and Objectives0:16
In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.
Section Outline
Lecture 17: Introduction to Knowledge Market
Lecture 18: History of Knowledge Market
Lecture 19: Knowledge Services
Lecture 20: Internet-Based
Lecture 21: Jumper 2.0
Lecture 22: Tephritid Workers Database
Lecture 23: RIBA Knowledge Communities
Lecture 24: Terminology - Introduction to Knowledge Market0:37
This lecture will introduce and define the knowledge market.
- History of Knowledge Market1:49
This lecture will talk about the history of the knowledge market.
- Knowledge Services3:18
This lecture will discuss knowledge services.
.
Lecture outline:
0:00 Introduction and Definition of Knowledge Services
2:06 Types of Knowledge Services
2:17 Stages of Knowledge Services
2:40 Categories of Knowledge Services
- Internet-Based2:35
This discussion will focus on the knowledge market based on the internet.
- Jumper 2.06:23
This lecture will identify and describe an internet-based knowledge market, namely Jumper 2.0
- Tephritid Workers Database1:33
This lecture will identify and describe an internet-based knowledge market, namely Tephritid Workers Database.
- RIBA Knowledge Communities4:49
This lecture will identify and describe an internet-based knowledge market, namely RIBA Knowledge Communities.
- Terminology6:49
This lecture will talk about some terminologies used in the knowledge market.
.
Lecture outline:
0:00 Knowledge Tag
1:03 Types of Knowledge Tags
3:00 History and Context of Knowledge Tags
5:18 Tag Management
- Introduction and Objectives0:20
In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.
Section Outline
Lecture 27: Introduction to Knowledge Management Concepts
Lecture 28: Organization Memory
Lecture 29: Nature of Organization Memory
Lecture 30: Explicit and Tacit Knowledge
Lecture 31: How Organization Memory Works
Lecture 32: Types of Organization Memory
Lecture 33: Exploring Organization Memory
Lecture 34: Introduction Personal Knowledge Management
Lecture 35: History of Personal Knowledge Management
Lecture 36: Models of Personal Knowledge Management
Lecture 37: Criticisms, Skills and Tools in Personal Knowledge Management
Lecture 38: Introduction to DIKW
Lecture 39: History of DIKW
Lecture 40: Description and Data involved in DIKW
Lecture 41: Information and Knowledge in DIKW
Lecture 42: Wisdom and Criticism in DIKW
Lecture 43: Other Concepts - Introduction to Knowledge Management Concepts0:32
This lecture will discuss the concepts of knowledge management.
- Organization Memory1:17
This lecture will talk about organizational memory.
- Nature of Organization Memory3:36
This lecture will talk about the nature of organizational memory.
.
Lecture outline:
0:00 Introduction to Organization Memory
0:28 Facets of Organization Memory
1:47 Types of Knowledge
- Explicit and Tacit Knowledge2:52
This lecture will explain the difference between explicit and tacit knowledge.
- How Organization Memory Works1:15
This lecture will discuss how organizational memory works.
- Types of Organization Memory0:12
This lecture will identify the types of organizational memory.
- Exploring Organization Memory0:57
This lecture will further explore organizational memory.
- Introduction Personal Knowledge Management0:29
This lecture will define personal knowledge management.
- History of Personal Knowledge Management0:53
This lecture will talk about the history of personal knowledge management.
- Models of Personal Knowledge Management2:12
This lecture will identify models in personal knowledge management.
- Criticisms, Skills and Tools in Personal Knowledge Management3:13
This lecture will talk about some criticism, skills, and tools used in personal knowledge management.
.
Lecture outline:
0:00 Criticism in Personal Knowledge Management
1:16 Skills in Personal Knowledge Management
1:22 Tools Used in Personal Knowledge Management
- Introduction to DIKW0:49
This lecture will introduce and define data–information–knowledge–wisdom or DIKW.
- History of DIKW1:07
This lecture will talk about the history of DIKW.
- Description and Data involved in DIKW5:06
This lecture will discuss the description and data involved in DIKW.
.
Lecture outline:
0:00 DIKW Described
1:15 Introduction to Data
1:56 Data as Fact
2:57 Data as Signal
3:48 Data as Symbol
- Information and Knowledge in DIKW6:08
This lecture will discuss the information and knowledge involved in DIKW.
.
Lecture outline:
0:00 Introduction to Information
0:27 Structural vs Functional
1:26 Symbolic vs Subjective
2:55 Introduction to Knowledge
3:27 Knowledge as Processed
4:09 Knowledge as Procedural
5:00 Knowledge as Propositional
- Wisdom and Criticism in DIKW4:25
This lecture will discuss the wisdom involved in DIKW and talk about criticism leveled against it.
.
Lecture outline:
0:00 Introduction to Wisdom
1:13 Representations
1:59 Criticism about DIKW
- Other Concepts3:47
This lecture will identify other concepts in DIKW.
- Introduction and Objectives0:22
In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.
Section Outline
Lecture 46: Knowledge Management Software
Lecture 47: Colayer
Lecture 48: Fabasoft
Lecture 49: Flow
Lecture 50: Integration Objects
Lecture 51: Invention Machine
Lecture 52: KnowledgeBase Manager Pro
Lecture 53: Knowledge Plaza
Lecture 54: Moxie - Knowledge Management Software2:38
This lecture will discuss software utilized in knowledge management.
.
Lecture outline:
0:00 Definition of Knowledge Management Software
1:16 Knowledge Management Software Range
2:10 Visual Search
- Colayer2:16
This discussion will focus on one of the many software programs for knowledge management, namely Colayer.
- Fabasoft Mindbreeze3:27
This discussion will focus on one of the many software programs for knowledge management, namely Fabasoft Mindbreeze.
- Flow3:42
This discussion will focus on one of the many software programs for knowledge management, namely Flow.
- Integration Objects4:06
This discussion will focus on one of the many software programs for knowledge management, namely Integration Objects.
- Invention Machine1:57
This discussion will focus on one of the many software programs for knowledge management, namely Invention Machine.
- KnowledgeBase Manager Pro0:28
This discussion will focus on one of the many software programs for knowledge management, namely KnowledgeBase Manager Pro.
- Knowledge Plaza1:25
This discussion will focus on one of the many software programs for knowledge management, namely Knowledge Plaza.
- Moxie1:28
This discussion will focus on one of the many software programs for knowledge management, namely Moxie.
- Introduction and Objectives0:23
In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.
Section Outline
Lecture 57: The Battle Command Knowledge System
Lecture 58: UN Peacemaker
Lecture 59: NCSI
Lecture 60: The UK Knowledge Network Program
Lecture 61: CISC
Lecture 62: AMCF - The Battle Command Knowledge System12:41
This discussion will focus on applications of knowledge management specifically BCKS.
- UN Peacemaker2:06
This discussion will focus on applications of knowledge management specifically UN Peacemaker.
- NCSI3:02
This discussion will focus on applications of knowledge management specifically NCSI.
- The UK Knowledge Network Program8:00
This discussion will focus on applications of knowledge management specifically The UK Knowledge Network Program.
- CISC5:13
This discussion will focus on applications of knowledge management specifically CISC.
- AMCF2:39
This discussion will focus on applications of knowledge management specifically AMCF.
- Introduction and Objectives0:06
In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.
Section Outline
Lecture 65: Inquira
Lecture 66: Know-net Consortium
Lecture 67: Strategic Profiling
Lecture 68: CSHALS
Lecture 69: Knowledge Cafe - Inquira3:27
This discussion will focus on applications of knowledge management specifically Inquira.
- Know-Net Consortium4:42
This discussion will focus on applications of knowledge management specifically Know-Net Consortium.
- Strategic Profiling5:13
This discussion will focus on applications of knowledge management specifically Strategic Profiling.
- CSHALS0:34
This discussion will focus on applications of knowledge management specifically CSHALS.
- Knowledge Cafe2:54
This discussion will focus on applications of knowledge management specifically Knowledge Cafe.
- Knowledge Management Glossary of Terms4:00
This e book is a list of terms and definitions often used in the field of knowledge management.
- Final Exam1:00
Now that you've finished your Udemy course, - you are eligible to sit your official Certification exam.
Certification is not mandatory.
Once you've completed the course, email our exam department at support@theartofservice.com to purchase your exam voucher and sit your final exam.Exam access includes more information to better prepare for the exam including a workbook, sample exam plus the final exam.
Please include the course name in your email for us to send the correct information.
You will receive a PDF certificate through your email upon passing the examination.The Art of Service
Requirements
- Basic understanding of the business industry
- Knowledge of the English language
Description
Knowledge Management (KM) comprises a range of strategies and practices used by an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice.
This course will discuss the history and the different aspects of Knowledge Management. This module will also discuss Knowledge Organization and its history, the definition of Knowledge Market, the different concepts of Knowledge Management and the different real samples of Knowledge Management.
Who this course is for:
- Anyone looking to gain an understanding of Knowledge Management and its practical application in an IT and Non-IT environment.