Knowledge Management
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Knowledge Management

An introductory course about understanding knowledge management and its different concepts.
3.4 (10 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
105 students enrolled
Last updated 3/2015
English
Current price: $10 Original price: $50 Discount: 80% off
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Includes:
  • 3.5 hours on-demand video
  • 1 min on-demand audio
  • 12 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand Knowledge Management.
  • Know the history and different aspects of Knowledge Management.
  • Understand the definition and history of Knowledge Organization.
  • Be introduced to the Knowledge Market.
  • Understand the different Knowledge Management concepts.
  • Be aware of the different examples of Knowledge Management.
View Curriculum
Requirements
  • Basic understanding of the business industry
  • Knowledge of the English language
Description

Knowledge Management (KM) comprises a range of strategies and practices used by an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice.

This course will discuss the history and the different aspects of Knowledge Management. This module will also discuss Knowledge Organization and its history, the definition of Knowledge Market, the different concepts of Knowledge Management and the different real samples of Knowledge Management.

Who is the target audience?
  • Anyone looking to gain an understanding of Knowledge Management and its practical application in an IT and Non-IT environment.
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Curriculum For This Course
76 Lectures
08:14:25
+
Introduction to Knowledge Management
10 Lectures 44:07

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

Section Outline

Lecture 2: Definition of Knowledge Management

Lecture 3: History of Knowledge Management

Lecture 4: Research and Dimensions of Knowledge Management

Lecture 5: Strategies and Motivations of Knowledge Management

Lecture 6: Technologies of Knowledge Management

Lecture 7: Knowledge Manager

Lecture 8: Knowledge Value

Lecture 9: Terminology

Preview 00:19

This lecture will define and discuss knowledge management.

Preview 01:34

This lecture will talk about the history of knowledge management.

Preview 01:45

This lecture will discuss research and the dimensions of knowledge management.

.

Lecture outline:

0:00    Knowledge Management Research
1:01    Dimensions of Knowledge Management
Preview 02:47

This lecture will discuss strategies and motivations used in knowledge management.

.

Lecture outline:

0:00    Strategies of Knowledge Management
2:09    Motivations to Undertake
	Knowledge Management
Preview 03:16

This lecture will explain the technologies of knowledge management.

Preview 02:16

This lecture will talk about the knowledge manager.

Knowledge Manager
01:01

This lecture will talk about the value of knowledge.

.

Lecture outline:

0:00    Introduction to the
	Value of Knowledge
2:45    Creating Value
Knowledge Value
05:44

This lecture will explain some terminologies utilized in knowledge management.

.

Lecture outline:

0:00    Corporate History
3:15    Corporate Amnesia
13:39   Legal Case Management
17:28   Legal Matter Management
20:07   Oral Debriefing
23:21   Ripple-down Rules
Terminology
25:25

Section 1 - Quiz
5 questions

This PDF file contains Section 1 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 1
19 pages
+
Knowledge Organization
5 Lectures 19:43

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

Section Outline

Lecture 12: Knowledge Organization

Lecture 13: Knowledge Spillover

Lecture 14: Knowledge Work Productivity

Introduction and Objectives
00:16

This lecture will discuss knowledge organization.

.

Lecture outline:

0:00    Introduction an Definition
	of Knowledge Organization
0:38    Nature of Knowledge Organizations
3:58    Functions of a Knowledge
	Service Organization
Knowledge Organization
05:59

This lecture will talk about knowledge spillover.

.

Lecture outline:

0:00    Definition of Knowledge Spillover
2:46    Kinds of Knowledge Spillover
3:14    Types of Spillovers
3:25    Marshall-Arrow-Romer Spillover
4:50    Porter Spillover
5:19    Jacobs Spillovers
6:10    Policy Implications
Knowledge Spillover
07:37

This lecture will explain knowledge work productivity.

.

Lecture outline:

0:00    Definition of Knowledge Work Productivity
1:32    Significance of Knowledge Work Productivity
2:34    Managing Knowledge Work
Knowledge Work Productivity
05:51

Section 2 - Quiz
5 questions

This PDF file contains Section 2 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 2
11 pages
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Knowledge Market
10 Lectures 28:09

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

Section Outline

Lecture 17: Introduction to Knowledge Market

Lecture 18: History of Knowledge Market

Lecture 19: Knowledge Services

Lecture 20: Internet-Based

Lecture 21: Jumper 2.0

Lecture 22: Tephritid Workers Database

Lecture 23: RIBA Knowledge Communities

Lecture 24: Terminology

Introduction and Objectives
00:16

This lecture will introduce and define the knowledge market.

Introduction to Knowledge Market
00:37

This lecture will talk about the history of the knowledge market.

History of Knowledge Market
01:49

This lecture will discuss knowledge services.

.

Lecture outline:

0:00    Introduction and Definition
	of Knowledge Services
2:06    Types of Knowledge Services
2:17    Stages of Knowledge Services
2:40    Categories of Knowledge Services
Knowledge Services
03:18

This discussion will focus on the knowledge market based on the internet.

Internet-Based
02:35

This lecture will identify and describe an internet-based knowledge market, namely Jumper 2.0

Jumper 2.0
06:23

This lecture will identify and describe an internet-based knowledge market, namely Tephritid Workers Database.

Tephritid Workers Database
01:33

This lecture will identify and describe an internet-based knowledge market, namely RIBA Knowledge Communities.

RIBA Knowledge Communities
04:49

This lecture will talk about some terminologies used in the knowledge market.

.

Lecture outline:

0:00    Knowledge Tag
1:03    Types of Knowledge Tags
3:00    History and Context of Knowledge Tags
5:18    Tag Management
Terminology
06:49

Section 3 - Quiz
5 questions

This PDF file contains Section 3 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 3
16 pages
+
Knowledge Management Concepts
19 Lectures 39:10

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

Section Outline

Lecture 27: Introduction to Knowledge Management Concepts

Lecture 28: Organization Memory

Lecture 29: Nature of Organization Memory

Lecture 30: Explicit and Tacit Knowledge

Lecture 31: How Organization Memory Works

Lecture 32: Types of Organization Memory

Lecture 33: Exploring Organization Memory

Lecture 34: Introduction Personal Knowledge Management

Lecture 35: History of Personal Knowledge Management

Lecture 36: Models of Personal Knowledge Management

Lecture 37: Criticisms, Skills and Tools in Personal Knowledge Management

Lecture 38: Introduction to DIKW

Lecture 39: History of DIKW

Lecture 40: Description and Data involved in DIKW

Lecture 41: Information and Knowledge in DIKW

Lecture 42: Wisdom and Criticism in DIKW

Lecture 43: Other Concepts

Introduction and Objectives
00:20

This lecture will discuss the concepts of knowledge management.

Introduction to Knowledge Management Concepts
00:32

This lecture will talk about organizational memory.

Organization Memory
01:17

This lecture will talk about the nature of organizational memory.

.

Lecture outline:

0:00    Introduction to Organization Memory
0:28    Facets of Organization Memory
1:47    Types of Knowledge
Nature of Organization Memory
03:36

This lecture will explain the difference between explicit and tacit knowledge.

Explicit and Tacit Knowledge
02:52

This lecture will discuss how organizational memory works.

How Organization Memory Works
01:15

This lecture will identify the types of organizational memory.

Types of Organization Memory
00:12

This lecture will further explore organizational memory.

Exploring Organization Memory
00:57

This lecture will define personal knowledge management.

Introduction Personal Knowledge Management
00:29

This lecture will talk about the history of personal knowledge management.

History of Personal Knowledge Management
00:53

This lecture will identify models in personal knowledge management.

Models of Personal Knowledge Management
02:12

This lecture will talk about some criticism, skills, and tools used in personal knowledge management.

.

Lecture outline:

0:00    Criticism in Personal Knowledge Management
1:16    Skills in Personal Knowledge Management
1:22    Tools Used in Personal Knowledge Management
Criticisms, Skills and Tools in Personal Knowledge Management
03:13

This lecture will introduce and define data–information–knowledge–wisdom or DIKW.

Introduction to DIKW
00:49

This lecture will talk about the history of DIKW.

History of DIKW
01:07

This lecture will discuss the description and data involved in DIKW.

.

Lecture outline:

0:00    DIKW Described
1:15    Introduction to Data
1:56    Data as Fact
2:57    Data as Signal
3:48    Data as Symbol
Description and Data involved in DIKW
05:06

This lecture will discuss the information and knowledge involved in DIKW.

.

Lecture outline:

0:00    Introduction to Information
0:27    Structural vs Functional
1:26    Symbolic vs Subjective
2:55    Introduction to Knowledge
3:27    Knowledge as Processed
4:09    Knowledge as Procedural
5:00    Knowledge as Propositional
Information and Knowledge in DIKW
06:08

This lecture will discuss the wisdom involved in DIKW and talk about criticism leveled against it.

.

Lecture outline:

0:00    Introduction to Wisdom
1:13    Representations
1:59    Criticism about DIKW
Wisdom and Criticism in DIKW
04:25

This lecture will identify other concepts in DIKW.

Other Concepts
03:47

Section 4 - Quiz
5 questions

This PDF file contains Section 4 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 4
21 pages
+
Knowledge Management Software
11 Lectures 21:49

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

Section Outline

Lecture 46: Knowledge Management Software

Lecture 47: Colayer

Lecture 48: Fabasoft

Lecture 49: Flow

Lecture 50: Integration Objects

Lecture 51: Invention Machine

Lecture 52: KnowledgeBase Manager Pro

Lecture 53: Knowledge Plaza

Lecture 54: Moxie

Introduction and Objectives
00:22

This lecture will discuss software utilized in knowledge management.

.

Lecture outline:

0:00    Definition of Knowledge
	Management Software
1:16    Knowledge Management Software Range
2:10    Visual Search
Knowledge Management Software
02:38

This discussion will focus on one of the many software programs for knowledge management, namely Colayer.

Colayer
02:16

This discussion will focus on one of the many software programs for knowledge management, namely Fabasoft Mindbreeze.

Fabasoft Mindbreeze
03:27

This discussion will focus on one of the many software programs for knowledge management, namely Flow.

Flow
03:42

This discussion will focus on one of the many software programs for knowledge management, namely Integration Objects.

Integration Objects
04:06

This discussion will focus on one of the many software programs for knowledge management, namely Invention Machine.

Invention Machine
01:57

This discussion will focus on one of the many software programs for knowledge management, namely KnowledgeBase Manager Pro.

KnowledgeBase Manager Pro
00:28

This discussion will focus on one of the many software programs for knowledge management, namely Knowledge Plaza.

Knowledge Plaza
01:25

This discussion will focus on one of the many software programs for knowledge management, namely Moxie.

Moxie
01:28

Section 5 - Quiz
5 questions

This PDF file contains Section 5 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 5
16 pages
+
Implementing Knowledge Management (Part 1)
8 Lectures 34:04

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

Section Outline

Lecture 57: The Battle Command Knowledge System

Lecture 58: UN Peacemaker

Lecture 59: NCSI

Lecture 60: The UK Knowledge Network Program

Lecture 61: CISC

Lecture 62: AMCF

Introduction and Objectives
00:23

This discussion will focus on applications of knowledge management specifically BCKS.

The Battle Command Knowledge System
12:41

This discussion will focus on applications of knowledge management specifically UN Peacemaker.

UN Peacemaker
02:06

This discussion will focus on applications of knowledge management specifically NCSI.

NCSI
03:02

This discussion will focus on applications of knowledge management specifically The UK Knowledge Network Program.

The UK Knowledge Network Program
08:00

This discussion will focus on applications of knowledge management specifically CISC.

CISC
05:13

This discussion will focus on applications of knowledge management specifically AMCF.

AMCF
02:39

Section 6 - Quiz
5 questions

This PDF file contains Section 6 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 6
20 pages
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Implementing Knowledge Management (Part 2)
7 Lectures 16:56

In this lecture, we'll discuss some objectives aimed at showing what you can expect to learn from this course.

Section Outline

Lecture 65: Inquira

Lecture 66: Know-net Consortium

Lecture 67: Strategic Profiling

Lecture 68: CSHALS

Lecture 69: Knowledge Cafe

Introduction and Objectives
00:06

This discussion will focus on applications of knowledge management specifically Inquira.

Inquira
03:27

This discussion will focus on applications of knowledge management specifically Know-Net Consortium.

Know-Net Consortium
04:42

This discussion will focus on applications of knowledge management specifically Strategic Profiling.

Strategic Profiling
05:13

This discussion will focus on applications of knowledge management specifically CSHALS.

CSHALS
00:34

This discussion will focus on applications of knowledge management specifically Knowledge Cafe.

Knowledge Cafe
02:54

Section 7 - Quiz
5 questions

This PDF file contains Section 7 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 7
11 pages
+
Course Resources
3 Lectures 00:00

This e book contains the entire Knowledge Management course in a PDF format.

Knowledge Management Complete Certification Kit Book
162 pages

This e book is a list of terms and definitions often used in the field of knowledge management.

Knowledge Management Glossary of Terms
4 pages

This PDF file contains all the answers to all the quizzes in each section of this course.

Quiz Answer Sheet
7 pages
+
Knowledge Management Certification
3 Lectures 01:27

Now that you've finished your Udemy course, - you are eligible to sit your official Certification exam.


Certification is not mandatory.

Once you've completed the course, email our exam department at exams@artofservice.com.au to purchase your exam voucher and sit your final exam.


You will receive a PDF certificate through your email upon passing the examination.

Final Exam
1 page

We are always in the process of improving our courses and procedures for a better learning experience for our students. Your input is very important to us.

Follow the step-by-step procedure on taking the evaluation and receiving your certificate of completion.

Evaluation Form
1 page

A final message from our CEO.

Conclusion - Final Lecture
01:27
About the Instructor
The Art Of Service
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