Knowledge Management Tools for SMEs

Learn about a variety of Knowledge Management Tools for SMEs and how they can enhance SMEs' performance.
4.4 (59 ratings)
Instead of using a simple lifetime average, Udemy calculates a
course's star rating by considering a number of different factors
such as the number of ratings, the age of ratings, and the
likelihood of fraudulent ratings.
5,519 students enrolled
Start Learning Now
  • Lectures 24
  • Length 2 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
Wishlisted Wishlist

How taking a course works


Find online courses made by experts from around the world.


Take your courses with you and learn anywhere, anytime.


Learn and practice real-world skills and achieve your goals.

About This Course

Published 10/2014 English

Course Description

Target groups for this course on Knowledge Management (KM) tools for SMEs are students, practitioners from SMEs and SME support institutions, trainers, consultants, coaches and all other people interested in innovative SME management.

Various KM tools exist to manage knowledge effectively within a company. By bringing together all the information available in a systematic manner, knowledge is capable, when managed and utilized as an important organizational asset, to significantly augment people's output and efficiency.

The course on KM tools for SMEs will consist of eight sections and 24 lectures. The first section will serve as an introduction to the course including a short presentation concerning the course layout and the course objectives. Moreover, the first section shall give a general overview on the area of KM and various KM toolsets. After the lectures of the first section, a quiz has to be taken to test the basic concepts on KM toolkits.

Subsequent lectures will present each week one of the KM tools: Competence Matrix, International Communication, Lessons Learned, Idea Competitions, Business Intelligence and finally Knowledge Market.

The sections covering the KM tools each consist of one video, a written documentation on how to implement the respective tool. Subsequently, a case study is presented at the end, in which students see how this tool can be applied in practice. External resources or downloadable material for further reading will be provided. Quizzes will test the participants know how.

KM is particularly of great importance for SMEs as they are stronger influenced by increasing global competition, fast shifts in technology, economic uncertainties, times of instability and market turbulences than bigger enterprises.

In this respect, offering valuable information about KM tools can help SMEs to understand, evaluate and apply these tools into their daily routine and in particular during turbulent times.

What are the requirements?

  • To make the most of the course you shuold have a mindset of a "dynamic SME" actively seeking to develop and sustain competitve advantage
  • It would be helpful to have some basic knowledge on the challenges of managing SMEs
  • All material will be provided
  • Specific software is not required

What am I going to get from this course?

  • At the end of this course the participants shall be aware of the various KM tools that exist
  • understand, evaluate and apply these tools into daily routine

Who is the target audience?

  • employees from SMEs
  • people interested in innvoative SME management
  • SME support institutions, trainers, consultants, coaches

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Introduction to the Course
Introduction to the Course
3 pages

This presentation shows the course layout and objectives.

Introductory Summary and the Knowledge Ladder
How KM supports growth
KM Tools and Wheel of Growth
Introductory Summary
5 pages
15 pages

This document presents 16 KM toolkits that provide structured ways of acquiring, creating, sharing, using and protecting knowledge resources.

7 questions

This Quiz verifies if the basic concepts have been understood.

Section 2: Tool#1 Competence Matrix

This lecture introduces the KM tool Competence Matrix, its advantages and ways of implementation.

Competence Matrix
7 questions
How to
2 pages
Case Study
2 pages
Section 3: Tool#2 Internal Communication

In this lecture the tool Internal Communication is presented including its benefits and methods to implement it.

Internal Communication
7 questions
Section 4: Tool#3 Lessons Learned

In this lecture you can learn about the tool Leassons Learned, its advantages and how to put it into practice.

Lessons Learned
7 questions
How to
2 pages
Case Study
4 pages
Section 5: Tool#4 Idea Competition

This lecture consists of an introduction to the KM tool Idea Competition including its benefits and methods of implementation.

Idea Competition
7 questions
How to
2 pages
Case Study
3 pages
Section 6: Tool#5 Business Intelligence

The tool Business Intelligence is introduced in this lecture covering the benefits of the tool and how to put into practice.

Business Intelligence
7 questions
How to
3 pages
Case Study
3 pages
Section 7: Tool#6 Knowledge Market

Finally, the tool Knowledge Market is presented, including its benefits and how to implement it.

Knowledge Market
7 questions
How to
2 pages
Case Study
4 pages
Section 8: Summary
6 questions

The final quiz will test whether the participants are able to apply the appropriate tool in the respective situation.

Students Who Viewed This Course Also Viewed

  • Loading
  • Loading
  • Loading

Instructor Biography

The Project Dynamic SME started in April 2011 and is designed to run for four years with support of the Marie Curie International Research Staff Exchange Scheme (IRSES) within the seventh European Community Framework Programme. The project's core objective is to test the network approach for a sustainable competitiveness of small and medium-sized enterprises (SMEs) under turbulent economic and social conditions.

A group of international students participating in this project have contributed in creating the videos explaining the different tools. Please see credits at end of video for participants.

Instructor Biography

Dr. Klaus North is Professor of International Management at Wiesbaden
Business School, Germany. His current research covers knowledge and
innovation management, particularly know how transfer within and
between enterprises in an international context. He was founding president
of the German Knowledge Management Association and was scientific
director of the German Knowledge Management Award. He frequently
consults with major firms, governments and international organizations and
teaches regularly in business programmes internationally.

Ready to start learning?
Start Learning Now