ITIL v3 Foundations: Cram to Pass (Get Certified in 7 Days!)
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ITIL v3 Foundations: Cram to Pass (Get Certified in 7 Days!)

A time-compressed resource to passing ITIL® v3 Foundations exam on the 1st attempt, includes 2 realistic practice exams!
4.8 (34 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
282 students enrolled
Created by Jason Dion
Last updated 9/2017
Current price: $12 Original price: $195 Discount: 94% off
3 days left at this price!
30-Day Money-Back Guarantee
  • 3 hours on-demand video
  • 62 Supplemental Resources
  • 2 Practice Tests
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion

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What Will I Learn?
  • ...take and pass the ITILv3 Foundations certification exam
  • ...understand the basics of the ITILv3 framework
  • ...understand how the ITILv3 framework is implemented within an organization
View Curriculum
  • You should have a basic understanding of IT Service Management and/or how a service desk works.

** UPDATED: All video lesson now have full English subtitles available **

This course is designed to get you ready to take and pass the ITILv3 Foundations exam in the next 7 days. We cover everything you need to pass the exam by breaking down the content into 3 hours of video and 2 full-length practice exams. In just 30-60 minutes a day, you will learn everything you need to know to pass the exam on your FIRST ATTEMPT!

This course includes an overview of the ITILv3 Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement phases. Additionally, this courses comes with 2 complete practice exams that simulate the type of questions you will receive on the ITILv3 Foundations exam and a downloadable Study Guide in PDF format for your last minute cramming sessions!

The Information Technology Infrastructure Library Version 3 (ITIL® v3) framework has become the standard in IT Service Management across the globe. ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

The ITIL® v3 Foundation exam is the entry-level certification in the ITIL® framework and offers an exceptional overview of ITIL®. By obtaining your ITIL® v3 Foundations certification, you are showing employers that you understand the  key elements, concepts and terminology used in the ITIL® service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices.

This course is a "cram" course and will cover just the essentials needed for you to study and pass the exam in the shortest amount of time. If you have no previous experience in ITIL or IT Service Management, it is recommended that you take our "ITIL® v3 Foundations: Your Complete ITIL® Exam Prep Course" instead, which moves at a much slower pace and covers each topic in-depth over a total of 8.5 hours. This course is the summarized, quick study version of that course.

** Each lecture comes with a downloadable PDF of all the lecture notes **

Hear what others are saying about Cram to Pass:

  • Delivers as promised...I was able to pass the test immediately. (Lloyd, 5 star)
  • Excellent. Delivered in simple and engaging manner. Will definitely try other courses from same instructor. (Pranav, 5 stars)
  • Well paced, nicely presented, [and] good examples to explain the concepts.(Andy, 5 stars)
Who is the target audience?
  • Students who want to take and pass the ITILv3 Foundations certification exam on the first try
  • People who require a basic understanding of the ITIL framework
  • People who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
  • IT professionals or others working within an organization that utilized ITIL and who need understand the framework to contribute to an ongoing service improvement
  • Anyone who has an interest in the ITIL framework
Compare to Other ITIL Courses
Curriculum For This Course
65 Lectures
Introduction and Exam Information (DAY 1)
4 Lectures 09:54

A short introduction to the course, which includes an overview of the course design, the topics covered, and how we will Cram to Pass the ITILv3 Foundations Exam!

Preview 01:47

You will learn about the ITIL Foundations exam itself. How many questions is it? Where do you take it? How much does it cost? How long is the exam? By the end of this lesson, you will know the answers to all of these questions.

Preview 02:19

Ever wonder where you can take the certification exam? In this video, I will tell you how to sign up for the exam.

Where Can I Take the ITIL Foundations Exam?

You will be able to be a better exam taking by understanding the tips and tricks provided in this lesson, including what words to focus on in the question, how to eliminate wrong answers, and how to best use the exam itself to beat the exam!

Preview 04:46
IT Service Management and ITILv3 (DAY 1)
12 Lectures 32:14

In this lesson, you will learn the basics of IT Service Management and the ITILv3 Framework.

Preview 02:57

An important message from Jason on the course!

An Important Message About the Course

The ITIL Framework is built around the Service Lifecycle consisting of 5 phases.

Preview 01:47

Processes are a set of coordinated activities combining resources and capability to produce an outcome that creates value for the customer. ITILv3 covers 26 distinct processes.

Preview 03:36

Functions are self-contained unit of an organization specialized to perform specific tasks and are responsible for an outcome. Functions actually perform the activities of processes.

Preview 01:51

Roles are a collection of specific responsibilities, duties, or positions within a process or function. Roles can be held by an individual or team.

Preview 04:30

ITIL doesn’t provide a model for organizational structure, but instead, it provides useful guidance.

Preview 02:41

The Service Desk provides a single, central point of contact for all users of IT services. It serves as the first point of contact for all issues with all services.

Preview 04:46

Technical management is responsible for the procurement, development, and management of the technical skill sets and resources required to support the infrastructure and the ITSM efforts.

Technical Management

Application management provides end-to-end management of applications in the environment. It also involves cultivating the skill sets and resources to support all phases of the lifecycle.

Application Management

IT Operations Management provides a stable platform on which services can be deliver to meet the agreed-upon business needs. It also performs the day-to-day running of the IT infrastructure and the facilities that house it.

IT Operations Management

The RACI Model is a generic tool for reviewing and assigning four key roles to any activity. Each activity can have many roles who are responsible, consulted, and informed, but each activity can only have one role who is accountable! 

RACI Model
Service Strategy Phase (DAY 2)
8 Lectures 27:35

Service Strategy phase establishes and manages the broadest policies and standards to govern how a Service Provider will operate.

Service Strategy Phase

A Business Case Analysis is a structured and documented justification for a new investment which argues the benefits and costs of a particular service. It is created for new or changing services.

Business Case Analysis

Value is created from the balance between utility and warranty. Services must have both utility and warranty in order to have value.

Value: Utility and Warranty

Service assets refer to resources and capabilities which the service provider must allocate to provide a given service.

Service Assets

Service Portfolio Management is a process concerned with managing the services that comprise the service portfolio.

Service Portfolio Management

The Strategy Management Process is concerned with development of service concepts in preparation for selection of services to be provided.

Strategy Management Process

The Demand Management Process is used to identify the demand for a particular service to prevent capacity limitations.

Demand Management Process

The Financial Management Process is used to understand and manage financial resources, costs, and opportunities for services.

Financial Management Process
Service Design Phase (DAY 3)
13 Lectures 42:59

The Service Design Phase conducts the detailed planning of the service and all supporting materials to allow it into the live environment.

Service Design Phase

Services are aligned with business objectives during the Service Design phase to maximize business value.

Business Value

Quality in service design is important to consider so that the entire service is holistically thought about to ensure quality. This helps to ensure clear specifications for what level of quality must be achieved.

Quality in Service Design

This lesson discusses the People, Processes, Products, and Partners of Service Design.

4 P's of Service Design

This lesson covers the 5 aspects of service design to be considered.

5 Aspects of Service Design

The Service Catalog Management process involves management and control of the Service Catalog.

Service Catalog Management Process

This lesson covers the four types of service catalogs used in ITILv3.

Service Catalog Types

Service Level Management Process secures and manages agreements between the service provider and the customer regarding the utility (level of performance) and warranty (level of reliability) of the service.

Service Level Management Process

The Availability Management process ensures that the level of availability delivered in all IT services meets the agreed availability needs and/or service level targets in a cost effective and timely manner.

Availability Management Process

The Capacity Management process ensures that the capacity of IT services and of the IT infrastructure meets the agreed capacity and performance-related requirements in a cost-effective and timely manner.

Capacity Management Process

IT Service Continuity Management is responsible for ensuring that the service provider can always provide the minimum agreed upon service levels.

IT Service Continuity Management

Information Security Management aligns IT security with business security and to ensure the IT security aspects match agreed-upon needs of the business.

Information Security Management

The Supplier Management process obtains quality service from suppliers that provides fiscal value to meet agreed-upon needs of the business and ensures suppliers meet their contractual obligations.

Supplier Management Process
Service Transition Phase (DAY 4)
11 Lectures 20:04

Service Transition is concerned with the management of change and, more specifically, with the introduction of new and changed services into the live environment.

Service Transition Phase

The Service V-Model defines progressive levels of activity and levels of testing/validation towards a defined objective such as a release or major change.

Service V-Model

Change Management is concerned with recording, evaluating, approving, testing, and reviewing changes to services, systems, and other configuration items.

Change Management

This lesson covers the three types of changes: normal, standard, and emergency.

Types of Changes

This lesson discusses the authority for changes: Change Manager, CAB, and ECAB.

Authority for Changes

The Release and Deployment Management process plans, schedules, and controls the build, test, and deployment of releases, as well as to deliver new functionality required by the business while protecting the integrity of existing services.

Release and Deployment Management

Service Asset and Configuration Management (SACM) ensures that assets needed to deliver services are managed and accurate/reliable information about them is available.

Service Asset and Configuration

Service Validation and Testing aids in higher levels of quality control and less errors.

Service Validation & Testing

Transition Planning & Support process provides broader support for large-scale transitions and releases.

Transition Planning & Support

The Evaluation process provides support for post-release evaluation and confirmation of customer acceptance of new and changed services.

Evaluation Process

Knowledge Management provides support for the capture and effective publishing of knowledge during the Service Transition phase.

Knowledge Management
Service Operations Phase (DAY 5)
9 Lectures 27:22

Service operation begins upon transition of a new service to facilitate the outcomes desired by customers.

Service Operations Phase

In this lesson, you will learn about the two principles of service operations: balance and communication.

Principles of Service Operations

The Incident Management process restores normal service operation as quickly as possible while minimizing the adverse impact on business operations, thereby ensuring the agreed-upon level of service quality is maintained.

Incident Management Process

In this lesson, we will walk through all the activities that occur during Incident Management.

Incident Management Activities

Problem Management focuses on the long-term solution and fixing the root cause.

Problem Management Process

The Event Management process manages events throughout their lifecycle.

Event Management Process

The Service Request Fulfillment process manages the lifecycle for all service requests from users.

Service Request Fulfillment Process

The Access Management Process provides the access rights to allow users to utilize a given service or group of services.

Access Management Process

Many of the processes in Service Operations trigger each other and are interwoven by events, incidents, and problems. In this lesson, we will cover some examples of this.

Service Operations Integration
Continual Service Improvement Phase (DAY 6)
6 Lectures 17:20

The Continual Service Improvement phase aligns and realigns services, processes, functions, etc. to changing business needs.

Continual Service Improvement Phase

This lesson covers measurements, metrics, KPIs, and more.

Measurements and Metrics

This lesson discusses the 7-step improvement cycle.

Seven-Step Improvement Cycle

This lesson covers an improvement model developed by W. Edwards Deming, called the Deming Cycle.

Deming Cycle

CSI Model is a simple set of guiding questions used to organize and perpetuate an improvement program.

CSI Model

Automation is important because it helps humans better understand the wide variety of factors that affect service management. This lesson covers the role of automation in ITILv3.

The Role of Automation
ITILv3 Foundations Practice Exams (DAY 6 and 7)
0 Lectures 00:00

This exam provides students with a good example of what the exam will be like on test day. If you can score 80% or higher on these exams consistently, then you are ready to sit for the real exam! 

(To aid in your learning, every question has a detailed explanation of why the right answer is correct.)

Practice Exam #1
40 questions

This exam provides students with a good example of what the exam will be like on test day. If you can score 80% or higher on these exams consistently, then you are ready to sit for the real exam! 

(To aid in your learning, every question has a detailed explanation of why the right answer is correct.)

Practice Exam #2
40 questions
Conclusion (DAY 7)
2 Lectures 02:56

In this lesson, we will provide a brief summary and conclusion of the course.


In this video, students are given a list of future topics they may wish to look into for further study, as well as a DISCOUNT coupon code for all of Jason's other courses!

BONUS: Congratulations on Completing the Course!
About the Instructor
Jason Dion
4.7 Average rating
915 Reviews
12,615 Students
10 Courses
Cybersecurity Expert (CISSP, CEH, Sec+, Net+, A+, ITIL v3)

Jason Dion, CISSP No. 349867, is a Adjunct Instructor at Liberty University’s College of Engineering and Computational Science and Anne Arundel Community College’s Department of Computing Technologies with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), Security+, Network+, A+, and Information Technology Infrastructure Library v3. With networking experience dating back to 1992, Jason has been a network engineer for the United States Navy Southern Command, served as the Deputy Director of the Theater Network Operations Center Middle East, and the Information Systems Officer for Navy Information Operations Command Maryland. He holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance from University of Maryland University College, a Master’s of Arts and Religion in Pastoral Counseling, and a Bachelor’s of Science in Human Resources Management from New School University. He lives in the greater Washington D.C./Baltimore, Maryland area with his wife and two children.