ITIL 2011 Foundation Training

The best value for money course to complete the ITIL 2011 Foundation Certification!
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$100
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  • Lectures 34
  • Contents Video: 5.5 hours
    Other: 4 hours
  • Skill Level Intermediate Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 7/2014 English

Course Description

This course prepares participants to clear the ITIL-Foundation certification from Axelos. The course contents have been accredited by PEOPLECERT, and have been developed by GreyCampus. The course contents include

  • Video lectures on all the areas
  • Practice tests designed to simulate the ITIL exam

What are the requirements?

  • There are no restrictions or prerequisites as to who can attend this training and the ITIL® Foundation Certification. However, most participants come with some form of an IT background

What am I going to get from this course?

  • Demonstrate a basic understanding of the ITIL® framework
  • Gain an understanding of how ITIL® can be used to enhance the quality of IT service management
  • Contribute to an ongoing service improvement programme within an organization

What is the target audience?

  • There are no restrictions or prerequisites as to who can attend this training the ITIL® Foundation Certification
  • Most participants come with some form of an IT background, including professionals into IT Management, IT Consultants, IT Developers, Programmers, Analysts, Service providers, and System Administrators/Integrators

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
ITIL Foundation - Session Objective
Preview
09:54
Introduction - ITIL Foundation
Preview
13:44
Introduction - Why ITIL
11:14
Introduction - Characteristics of Processes
09:06
Introduction - Service Lifecycle
14:41
Introduction
30 questions
Section 2: Service Strategy
Service Strategy - Session Overview & Objectives
05:15
Service Providers - Types
12:09
Service Providers - Types
13:43
Sourcing Structures (Delivery Strategies)
11:32
Understanding Demand Management
12:03
Service Strategy
32 questions
Section 3: Service Design
Session Overview and Objective
09:36
Four P's of Service Management(Design)
11:58
Service Level Management - Goals & Objectives
12:40
Availability Management - Goals & Objectives
15:36
IT Service Continuity Management(ITSCM) - Goals & Objectives
11:21
Service Design
48 questions
Section 4: Service Transition
Service Transition - Session Overview & Objectives
14:39
Service Asset & Configuration Management(SACM) - Goals
14:29
Knowledge Management - Goal
12:48
Change Management - 7 R's
08:02
Release & Deployment Management - Goals & Objectives
14:46
Service Transition
40 questions
Section 5: Service Operation
Service Operation - Overview and Objectives
16:40
Event Management - Purpose
15:11
Request Fulfillment - Purpose
17:25
Access Management - Purpose
09:57
Service Operation
41 questions
Section 6: Continual Service Improvement (CSI)
Continual Service Improvement (CSI) 1
10:03
Continual Service Improvement(CSI) 2
10:00
Continual Service Improvement (CSI)
23 questions
Section 7: Downlodable Offline Course Material
ITIL Foundation Introduction
44 pages
Service Strategy
37 pages
Service Design
50 pages
Service Transition
51 pages
Service Operation
45 pages
Continual Service Improvement (CSI)
13 pages
Section 8: Course Conclusion
Review Appreciated
Article
Quick Bonus for you about ITIL Foundation certification exam!
Article

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Instructor Biography

GreyCampus Inc., Professional Certification and Competitive Exam Trainings

GreyCampus is a leading provider of certification training solutions for professionals globally. We offer a personalized, interactive and engaging learning experience for professionals across sectors to help them clear the certification exams of their choice quickly and easily.

Our online learning portal uses a highly advanced, analytics-driven technology platform to deliver courses that are highly personalized, adapt to your learning needs and constantly provide feedback to help you achieve your objectives. Each eLearning program is independently hosted on a Cloud platform that guarantees 99.99% availability anywhere in the world 24×7.

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