ITIL 2011 Foundation Training
3.6 (272 ratings)
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3,287 students enrolled
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ITIL 2011 Foundation Training

The best value for money course to complete the ITIL 2011 Foundation Certification!
3.6 (272 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
3,287 students enrolled
Created by GreyCampus Inc.
Last updated 3/2017
English
Current price: $10 Original price: $200 Discount: 95% off
1 day left at this price!
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Includes:
  • 5.5 hours on-demand video
  • 3 Articles
  • 6 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Demonstrate a basic understanding of the ITIL® framework
  • Gain an understanding of how ITIL® can be used to enhance the quality of IT service management
  • Contribute to an ongoing service improvement programme within an organization
View Curriculum
Requirements
  • There are no restrictions or prerequisites as to who can attend this training and the ITIL® Foundation Certification. However, most participants come with some form of an IT background
Description

This course prepares participants to clear the ITIL-Foundation certification from Axelos. The course contents have been accredited by PEOPLECERT, and have been developed by GreyCampus. The course contents include

  • Video lectures on all the areas
  • Practice tests designed to simulate the ITIL exam
Who is the target audience?
  • There are no restrictions or prerequisites as to who can attend this training the ITIL® Foundation Certification
  • Most participants come with some form of an IT background, including professionals into IT Management, IT Consultants, IT Developers, Programmers, Analysts, Service providers, and System Administrators/Integrators
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Curriculum For This Course
35 Lectures
09:20:05
+
Introduction
5 Lectures 58:39


Introduction - Why ITIL
11:14

Introduction - Characteristics of Processes
09:06

Introduction - Service Lifecycle
14:41

Introduction
30 questions
+
Service Strategy
5 Lectures 54:42
Service Strategy - Session Overview & Objectives
05:15

Service Providers - Types
12:09

Service Providers - Types
13:43

Sourcing Structures (Delivery Strategies)
11:32

Understanding Demand Management
12:03

Service Strategy
32 questions
+
Service Design
5 Lectures 01:01:11
Session Overview and Objective
09:36

Four P's of Service Management(Design)
11:58

Service Level Management - Goals & Objectives
12:40

Availability Management - Goals & Objectives
15:36

IT Service Continuity Management(ITSCM) - Goals & Objectives
11:21

Service Design
48 questions
+
Service Transition
5 Lectures 01:04:44
Service Transition - Session Overview & Objectives
14:39

Service Asset & Configuration Management(SACM) - Goals
14:29

Knowledge Management - Goal
12:48

Change Management - 7 R's
08:02

Release & Deployment Management - Goals & Objectives
14:46

Service Transition
40 questions
+
Service Operation
4 Lectures 59:13
Service Operation - Overview and Objectives
16:40

Event Management - Purpose
15:11

Request Fulfillment - Purpose
17:25

Access Management - Purpose
09:57

Service Operation
40 questions
+
Continual Service Improvement (CSI)
2 Lectures 20:03
Continual Service Improvement (CSI) 1
10:03

Continual Service Improvement(CSI) 2
10:00

Continual Service Improvement (CSI)
23 questions
+
Downlodable Offline Course Material
6 Lectures 00:00
ITIL Foundation Introduction
44 pages

Service Strategy
37 pages

Service Design
50 pages

Service Transition
51 pages

Service Operation
45 pages

Continual Service Improvement (CSI)
13 pages
+
Course Conclusion
3 Lectures 02:39
Review Appreciated
00:15

Bonus Lecture on 25 PDUs Certification and Exam
00:24

Bonus Lecture on ITIL 2011 Foundation Training
02:00
+
Mock Test
0 Lectures 00:00
Mock Test
40 questions
About the Instructor
GreyCampus Inc.
4.0 Average rating
1,890 Reviews
23,472 Students
49 Courses
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