ITIL V3 Certification Course
4.3 (188 ratings)
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ITIL V3 Certification Course

ITIL V3 Course for Certifications - Foundation, Intermediate and Expert Level - Get Certified at Ease
4.3 (188 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
866 students enrolled
Last updated 11/2016
English
Current price: $10 Original price: $20 Discount: 50% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 2.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Run an entire IT Infrastructure Operation Team for any customer category
  • Students who take up this course will be able to complete ITIL Certifications (Foundation, Intermediate and Expert level)
View Curriculum
Requirements
  • Before you begin this course, make sure you make up your mind, to practice it in your work. You have to build interest in IT Infrastructure Domain which is a booming technology in recent days. Please do carry a notepad and a pen for putting your important pointers and queries.
Description

This Course has lectures about ITIL (Information Technology Infrastructure Library) which is very useful for students who aspire their career in the booming ITIL Infrastructure Domain. 

It covers everything you need to know in order to pass the ITIL Foundation exam. However, we also recognise that many people simply want to understand the ITIL concepts without necessarily taking the exam itself.

Section 1: An overview that introduces the basic concepts of Service Management and good practice, the ITIL framework, the Service Lifecycle and some of the key ITIL concepts such as processes and functions.

Section 2: A view of each of the five stages of the lifecycle from Service Strategy to Continual Service Improvement. Each lecture contains an easy-to-read summary of the core elements of that part of the lifecycle.

Section 3: The core of the course with a lecture describing each of the ITIL processes and functions are Easy, Simple and Powerful to learn and take up the ITIL Certifications.

The Quiz at the last section helps students to gain more confidence in giving the ITIL Certifications.

Who is the target audience?
  • People who work on IT Infrastructure Services domain and who want to aspire their career and expand their knowledge in Service Management. This course will also be useful to gain knowledge on IT Infrastructure Library. From beginners to Senior Managers are welcomed to expand their knowledge on ITIL
Compare to Other ITIL Courses
Curriculum For This Course
23 Lectures
02:20:50
+
ITIL INTRODUCTION
7 Lectures 43:03

Students will be having a clear understanding on ITIL Introduction

Preview 02:13

Students will be having a clear understanding on Service Management

Preview 02:31

Students will be having a clear understanding on basics of ITSM and ITIL

Preview 03:35

Students will be having a clear understanding on the Service Lifecycle

Preview 10:41

Students will be having a clear understanding on ITIL Functions

ITIL FUNCTIONS
07:31

Students will be having a clear understanding on Service Strategy

SERVICE STRATEGY
10:39

Students will be having a clear understanding on Service Strategy Process

SERVICE STRATEGY PROCESS
05:53
+
ITIL PROCESS
7 Lectures 01:05:34

Students will be having a clear understanding on Service Design

SERVICE DESIGN
13:11

Students will be having a clear understanding on Service Design Process

SERVICE DESIGN PROCESS
12:13

Students will have an overall understanding about Service Design Process

SERVICE DESIGN PROCESS
11:36

Students will be having a clear understanding on Service Transition

SERVICE TRANSITION
08:16

Students will be having a clear understanding on Service Operations

SERVICE OPERATIONS
04:38

Students will be having a clear understanding on Incident Management

INCIDENT MANAGEMENT
11:07

Students will be having a clear understanding on Event Management

EVENT MANAGEMENT
04:33
+
ITIL PROCESS CONTINUED
9 Lectures 32:13

Students will be having a clear understanding on Service Request Management 

SERVICE REQUEST MANAGEMENT
02:56

Students will be having a clear understanding on Problem Management

PROBLEM MANAGEMENT
05:01

Students will be having a clear understanding on Access Management

ACCESS MANAGEMENT
02:12

Students will be having a clear understanding on Service Operations Functions

SERVICE OPERATION FUNCTIONS
03:03

Students will be having a clear understanding on Technical Management

TECHNICAL MANAGEMENT
02:35

Students will be having a clear understanding on IT Operations Management

IT OPERATIONS MANAGEMENT
03:52

Students will be having a clear understanding on Application Management

APPLICATION MANAGEMENT
03:08

Students will be having a clear understanding on Continual Service Improvement 

CONTINUAL SERVICE IMPROVEMENT PROCESS PART 1
05:27

Students will be having a clear understanding on Continual Service Improvement 

CONTINUAL SERVICE IMPROVEMENT PROCESS PART 2
03:59

ITIL OVERVIEW QUIZ - COVERS UP ALL MODULES LIKE INCIDENT MANAGEMENT, PROBLEM MANAGEMENT, CONTINUAL SERVICE IMPROVEMENT PROCESS AND MORE

ITIL OVERVIEW QUIZ
5 questions
About the Instructor
Dinesh Viswanathan
4.2 Average rating
232 Reviews
1,352 Students
4 Courses
An IT Blogger, Tutor and a Professional Digital Consultant

Dinesh is a cheerful and an enthusiastic person who loves to explore in the IT space. Being an Techno Functional Consultant in the IT Industry for more than 4 years with ample amount of experience and knowledge on the same. Enthusiastic person to keep learning multiple things over the Internet and also have an awesome capability to teach the same to other users or students who could also get benefit by the courses.

Videos are simple but powerful ;-) 


Check out his other courses.


Happy Learning !