ITIL Service Transition Course (Intermediate Lifecycle)
3.5 (27 ratings)
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ITIL Service Transition Course (Intermediate Lifecycle)

ITIL Service Transition Course
3.5 (27 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
886 students enrolled
Last updated 7/2017
Price: Free
  • 41 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand the Introduction to service transition
  • Understand the Service Transition principles
  • Understand the Service Transition processes
  • Understand the Common service Transition activities
  • Understand the Organizing for service transition functions
  • Understand the Technology considerations
  • Understand the Implementation and improvement of service transition
  • Understand the Challenges, critical success factors and risks.
View Curriculum
  • An Understanding of the ITIL Foundation course makes you eligible for this course

The Service Transition (ST) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the process and practice elements and management techniques required to build, test and implement products and services. It also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases.

The ST module will teach you how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL Service Lifecycle. In addition to providing guidance on techniques for organizing and managing the transition, the certification also covers management of technology considerations and challenges and risks.

The course covers management and control of activities and techniques that are documented in the ITIL Service Transition publication, but it does not provide the full detail of each supporting process. 

The techniques taught in the ST module can help organizations and individuals better understand and manage changes to IT services in line with users’ expectations and business strategy. Service transition is vital for flexibly managing changes and delivering improvement to services provided by organizations or programmes of work.

Who is the target audience?
  • The ITIL Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Transition publication.
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Curriculum For This Course
01. Course Overview
29 Lectures 28:31
01. Course Overview

02. Topics Covered

03. Objectives

04. Benefits of ITIL

05. ITIL Intermediate Level

06. ITIL Certification Path

07. Service Lifecycle Modules

08. Service Capability Modules

09. Lifecycle and Capability Modules

10. Managig across the Lifecycle

11. Training and Exam Bodies

12. Purpose of ST Module

13. Course Agenda

14. Main Target Group for ST

15. Target Candidates for the Course

16. ST Exam Eligibility

17. ITIL 2011 ST Exam

18. ITIL 2011 ST Exam Tips

19. Learning Units Overview

20. Quiz

21. ITIL Foundation Basics

22. Publications of ITIL Lifecycle

23. Concepts of Service and Value

24. Service and Value Assets

25. Creating Value

26. Value Delivery

27. Governance

28. Enterprise Level Mapping with ITSM

29. Recap
02. Course Introduction
8 Lectures 12:23
01. Introduction

02. Project Mgt Models Usage across ITIL

03. Scope of ST

04. Involvement of other Stages in ST

05. Benefits of ST Stage in Business

06. Contex of ST in the Service Lifecycle

07. Processes in ITIL ST

08. Summary
About the Instructor
CertifyCheap International
3.9 Average rating
299 Reviews
3,573 Students
7 Courses
Project, Programme, Programme and ITSM Trainer

CertifyCheap is an online training provider that offers eLearning courses, live instructor-led virtual classes and online examinations for professional certifications

certifycheap is an online trading name for Harrybaker Training, a UK-based Accredited training provider. 

We provide fully accredited online training and exam preparation courses, and re-registration services in project management, risk management, programme management, and IT services management.

Our online training includes courses of study and exam preparation for PRINCE2, PMP, M_o_R, ITIL, MSP, P3O, COBIT5, Lean Six Sigma, Facilitation, PPS, MoP, PMD Pro etc. All courses and exams are accredited by PMI, AXELOS, and APMG, where applicable.