ITIL Service Transition Course (Intermediate Lifecycle)
3.5 (27 ratings)
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ITIL Service Transition Course (Intermediate Lifecycle)

ITIL Service Transition Course
3.5 (27 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
886 students enrolled
Last updated 7/2017
English
Price: Free
Includes:
  • 41 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand the Introduction to service transition
  • Understand the Service Transition principles
  • Understand the Service Transition processes
  • Understand the Common service Transition activities
  • Understand the Organizing for service transition functions
  • Understand the Technology considerations
  • Understand the Implementation and improvement of service transition
  • Understand the Challenges, critical success factors and risks.
View Curriculum
Requirements
  • An Understanding of the ITIL Foundation course makes you eligible for this course
Description

The Service Transition (ST) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the process and practice elements and management techniques required to build, test and implement products and services. It also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases.

The ST module will teach you how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL Service Lifecycle. In addition to providing guidance on techniques for organizing and managing the transition, the certification also covers management of technology considerations and challenges and risks.

The course covers management and control of activities and techniques that are documented in the ITIL Service Transition publication, but it does not provide the full detail of each supporting process. 

The techniques taught in the ST module can help organizations and individuals better understand and manage changes to IT services in line with users’ expectations and business strategy. Service transition is vital for flexibly managing changes and delivering improvement to services provided by organizations or programmes of work.

Who is the target audience?
  • The ITIL Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Transition publication.
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Curriculum For This Course
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01. Course Overview
29 Lectures 28:31
01. Course Overview
00:51

02. Topics Covered
00:55

03. Objectives
00:21

04. Benefits of ITIL
00:51

05. ITIL Intermediate Level
00:42

06. ITIL Certification Path
01:44

07. Service Lifecycle Modules
00:44

08. Service Capability Modules
00:40

09. Lifecycle and Capability Modules
00:30

10. Managig across the Lifecycle
00:40

11. Training and Exam Bodies
00:33

12. Purpose of ST Module
00:37

13. Course Agenda
00:38

14. Main Target Group for ST
00:39

15. Target Candidates for the Course
01:18

16. ST Exam Eligibility
01:00

17. ITIL 2011 ST Exam
00:59

18. ITIL 2011 ST Exam Tips
00:17

19. Learning Units Overview
02:35

20. Quiz
00:37

21. ITIL Foundation Basics
01:04

22. Publications of ITIL Lifecycle
00:59

23. Concepts of Service and Value
01:05

24. Service and Value Assets
01:07

25. Creating Value
01:28

26. Value Delivery
01:31

27. Governance
01:37

28. Enterprise Level Mapping with ITSM
01:52

29. Recap
00:37
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02. Course Introduction
8 Lectures 12:23
01. Introduction
00:17

02. Project Mgt Models Usage across ITIL
01:21

03. Scope of ST
01:03

04. Involvement of other Stages in ST
02:02

05. Benefits of ST Stage in Business
02:00

06. Contex of ST in the Service Lifecycle
03:39

07. Processes in ITIL ST
00:51

08. Summary
01:10
About the Instructor
CertifyCheap International
3.9 Average rating
299 Reviews
3,573 Students
7 Courses
Project, Programme, Programme and ITSM Trainer

CertifyCheap is an online training provider that offers eLearning courses, live instructor-led virtual classes and online examinations for professional certifications

certifycheap is an online trading name for Harrybaker Training, a UK-based Accredited training provider. 

We provide fully accredited online training and exam preparation courses, and re-registration services in project management, risk management, programme management, and IT services management.

Our online training includes courses of study and exam preparation for PRINCE2, PMP, M_o_R, ITIL, MSP, P3O, COBIT5, Lean Six Sigma, Facilitation, PPS, MoP, PMD Pro etc. All courses and exams are accredited by PMI, AXELOS, and APMG, where applicable.