ITIL Service Strategy Course (Intermediate Lifecycle)
2.8 (32 ratings)
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ITIL Service Strategy Course (Intermediate Lifecycle)

ITIL Service Strategy Course
2.8 (32 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
846 students enrolled
Last updated 8/2017
English
Price: Free
Includes:
  • 33 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand the Introduction to Service Strategy
  • Understand the Service Strategy principles
  • Understand the Service Strategy processes
  • Understand Service Strategy methods and techniques
  • Understand the organizing for Service Strategy
  • Understand Technology considerations
  • Understand implementing Service Strategy
  • Understand the Challenges, critical success factors and risks
View Curriculum
Requirements
  • An Understanding of the ITIL Foundation course makes you eligible for this course
Description

The Service Strategy (SS) certification is one of five ITIL® Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.

The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or programme.

The course covers management and control of activities and techniques that are documented in the ITIL Service Strategy publication, but it does not provide the full detail of each supporting process. 

The strategic aspects of a service should not be underestimated. Adopting service strategy techniques and principles can help organizations ensure that their IT teams are aligned with the business as a whole and are not just focused on technical concerns. This can enable better communication within an organization resulting in smoother and swifter development of new or updated products and services.

The SS module offers the same benefits to individuals who will be better able to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently.

Who is the target audience?
  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • ITSM trainers involved in the on-going management, co-ordination and integration of strategizing activities within the service lifecycle
  • Individuals who require a deeper understanding of the ITIL service strategy stage of the ITIL service lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite
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Curriculum For This Course
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01. Course Overview
29 Lectures 28:16
Introduction
00:52

02. Topics Covered
00:53

03. Objectives
00:21

04. Benefits of ITIL
00:51

05. ITIL Intermediate Level
00:42

06. ITIL Certification Path
01:44

07. Service Lifecycle Modules
00:44

08. Service Capability Modules
00:40

09. Lifecycle and Capability Modules
00:30

10. Managing across the Lifecycle
00:40

11. Training and Exam Bodies
00:33

12. Purpose of SS Module
00:36

13. Course Agenda
00:48

14. Main Target Group for SS
00:39

15. Target Candidates for SS
01:19

16. SS Exam Eligibility
01:00

17. ITIL 2011 SS Exam
01:00

18. ITIL 2011 SS Exam Tips
00:13

19. Learning Units Overview
02:14

20. Quiz
00:37

21. ITIL Foundation Basics
01:04

22. Publications of ITIL Lifecycle
00:59

23. Concepts of Service and Value
01:05

24. Service and Value Assets
01:07

25. Creating Value
01:28

26. Value Delivery
01:31

27. Governance
01:37

28. Enterprise Level Mapping with ITSM
01:52

29. Recap
00:37
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02. Course Introduction
4 Lectures 05:12
01. Introduction
00:15

2. Service Strategy Overview
01:28

3. Service Strategy Overview_01
02:23

4. Why is Service Strategy at the Core
01:06
About the Instructor
CertifyCheap International
4.0 Average rating
299 Reviews
3,571 Students
7 Courses
Project, Programme, Programme and ITSM Trainer

CertifyCheap is an online training provider that offers eLearning courses, live instructor-led virtual classes and online examinations for professional certifications

certifycheap is an online trading name for Harrybaker Training, a UK-based Accredited training provider. 

We provide fully accredited online training and exam preparation courses, and re-registration services in project management, risk management, programme management, and IT services management.

Our online training includes courses of study and exam preparation for PRINCE2, PMP, M_o_R, ITIL, MSP, P3O, COBIT5, Lean Six Sigma, Facilitation, PPS, MoP, PMD Pro etc. All courses and exams are accredited by PMI, AXELOS, and APMG, where applicable.