ITIL Service Strategy Course (Intermediate Lifecycle)
2.8 (32 ratings)
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ITIL Service Strategy Course (Intermediate Lifecycle)

ITIL Service Strategy Course
2.8 (32 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
846 students enrolled
Last updated 8/2017
Price: Free
  • 33 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand the Introduction to Service Strategy
  • Understand the Service Strategy principles
  • Understand the Service Strategy processes
  • Understand Service Strategy methods and techniques
  • Understand the organizing for Service Strategy
  • Understand Technology considerations
  • Understand implementing Service Strategy
  • Understand the Challenges, critical success factors and risks
View Curriculum
  • An Understanding of the ITIL Foundation course makes you eligible for this course

The Service Strategy (SS) certification is one of five ITIL® Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.

The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or programme.

The course covers management and control of activities and techniques that are documented in the ITIL Service Strategy publication, but it does not provide the full detail of each supporting process. 

The strategic aspects of a service should not be underestimated. Adopting service strategy techniques and principles can help organizations ensure that their IT teams are aligned with the business as a whole and are not just focused on technical concerns. This can enable better communication within an organization resulting in smoother and swifter development of new or updated products and services.

The SS module offers the same benefits to individuals who will be better able to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently.

Who is the target audience?
  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • ITSM trainers involved in the on-going management, co-ordination and integration of strategizing activities within the service lifecycle
  • Individuals who require a deeper understanding of the ITIL service strategy stage of the ITIL service lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite
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Curriculum For This Course
01. Course Overview
29 Lectures 28:16

02. Topics Covered

03. Objectives

04. Benefits of ITIL

05. ITIL Intermediate Level

06. ITIL Certification Path

07. Service Lifecycle Modules

08. Service Capability Modules

09. Lifecycle and Capability Modules

10. Managing across the Lifecycle

11. Training and Exam Bodies

12. Purpose of SS Module

13. Course Agenda

14. Main Target Group for SS

15. Target Candidates for SS

16. SS Exam Eligibility

17. ITIL 2011 SS Exam

18. ITIL 2011 SS Exam Tips

19. Learning Units Overview

20. Quiz

21. ITIL Foundation Basics

22. Publications of ITIL Lifecycle

23. Concepts of Service and Value

24. Service and Value Assets

25. Creating Value

26. Value Delivery

27. Governance

28. Enterprise Level Mapping with ITSM

29. Recap
02. Course Introduction
4 Lectures 05:12
01. Introduction

2. Service Strategy Overview

3. Service Strategy Overview_01

4. Why is Service Strategy at the Core
About the Instructor
CertifyCheap International
4.0 Average rating
299 Reviews
3,571 Students
7 Courses
Project, Programme, Programme and ITSM Trainer

CertifyCheap is an online training provider that offers eLearning courses, live instructor-led virtual classes and online examinations for professional certifications

certifycheap is an online trading name for Harrybaker Training, a UK-based Accredited training provider. 

We provide fully accredited online training and exam preparation courses, and re-registration services in project management, risk management, programme management, and IT services management.

Our online training includes courses of study and exam preparation for PRINCE2, PMP, M_o_R, ITIL, MSP, P3O, COBIT5, Lean Six Sigma, Facilitation, PPS, MoP, PMD Pro etc. All courses and exams are accredited by PMI, AXELOS, and APMG, where applicable.