ITIL Foundation Training for IT Professionals
4.1 (52 ratings)
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ITIL Foundation Training for IT Professionals

Build a Structured IT Service Using the Information Technology Infrastructure Library
4.1 (52 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
5,546 students enrolled
Created by CyberTraining 365
Last updated 12/2016
English
English [Auto-generated]
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Includes:
  • 4.5 hours on-demand video
  • 9 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Comprehend Service Management as a practice.
  • Understand the Service Lifecycle.
  • Know the generic concepts and definitions.
  • Understand the key principles and models used behind selected processes.
  • Identify the selected processes.
  • Understand the selected functions and roles.
  • Comprehend the technology and architecture of the Service Lifecycle.
  • Comprehend competence and training.
View Curriculum
Requirements
  • There are no prerequisites for this field.
Description

The Information Technology Infrastructure Library (ITIL) is an accumulation of best practices used for the management and delivery of IT services and IT infrastructure recognized by thousands of organizations throughout the world.

This is broken down into 9 sections: 

  • Course Introduction
  • Service Management as a Practice
  • Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Technology and Architecture 

More than ever, businesses need IT professionals to operate efficiently. Understanding ITIL will allow you to optimize your IT service, and help you build better strategies to keep customers happy. 

Who is the target audience?
  • Any beginning IT Professional or students looking to enter the IT Service field.
Compare to Other ITIL Courses
Curriculum For This Course
47 Lectures
04:36:24
+
ITIL Foundation - Introduction
3 Lectures 14:35

This class covers the Course Contents, Overview, Service Strategy, and Service Design. 

Preview 04:58

This class covers Service Transition, Service Operation, and Continual Service Improvement. 

Introduction Part 2
05:04

This class covers The Continual Service Improvement Model, ITIL = Information Technology Infrastructure Library, and ITIL Qualification Scheme and Credit.

Introduction Part 3
04:33
+
ITIL Foundation - Service Management as a Practice
6 Lectures 32:52

This class covers Best Practices in Public Domain, and ITIL as a Good Practice ITIL core.

Preview 05:13

This class covers Concept of Service. 

Service Management as a Practice Part 2
05:54

This class covers Concept of Service Management and Concept of IT Service Management.

Service Management as a Practice Part 3
04:41

This class covers Concept of Stakeholders in Service Management, Process and Functions.

Service Management as a Practice Part 4
06:19

This class continues covering Process and Functions.

Service Management as a Practice Part 5
03:58

The RACI Model, Role and Responsibilities, Generic Roles, Generic Process Role, and Module Summary. 

Service Management as a Practice Part 6
06:47
+
ITIL Foundation - Service Life Cycle
4 Lectures 22:23

This class goes over The Service Life Cycle, Service Strategy - Overview, Purpose, Objectives, Scope, and Value to the Business. 

Preview 05:57

This class goes over Service Design - Overview, Objectives, Scope, Value to the Business, Service Transition – Overview. 

Service Life Cycle Part 2
05:35

This class goes over Service Transition – Purpose, Objectives, Scope, Value to the Business, Service Operation – Overview, and Purpose.

Service Life Cycle Part 3
04:35

This class goes over Service Operation - Objectives, Scope, Value to the Business, Continual Service Improvement – Overview, Purpose, Objectives, Value to the Business, and Module Summary. 

Service Life Cycle Part 4
06:16
+
ITIL Foundation - Service Strategy
5 Lectures 31:39

Service Strategy Part 2
06:04

Service Strategy Part 3
05:43

Service Strategy Part 4
07:38

Service Strategy Part 5
06:07
+
ITIL Foundation - Service Design
11 Lectures 01:12:23

Service Strategy Part 2
06:50

Service Strategy Part 3
07:01

Service Strategy Part 4
07:35

Service Strategy Part 5
05:38

Service Strategy Part 6
06:24

Service Strategy Part 7
07:25

Service Strategy Part 8
06:45

Service Strategy Part 9
05:43

Service Strategy Part 10
06:03

Service Strategy Part 11
06:39
+
ITIL Foundation - Service Transition
6 Lectures 35:33

Coming Soon...

Service Transition Part 1
05:29

Service Transition Part 2
06:23

Service Transition Part 3
07:14

Service Transition Part 4
06:10

Service Transition Part 5
05:53

Service Transition Part 6
04:24
+
ITIL Foundation - Service Operation
7 Lectures 41:52

Service Operation Part 2
06:01

Service Operation Part 3
05:27

Service Operation Part 4
05:33

Service Operation Part 5
06:01

Service Operation Part 6
06:47

Service Operation Part 7
06:23
+
ITIL Foundation - Continual Service Improvement
3 Lectures 16:37

Coming Soon...

Continual Service Improvement Part 2
05:42

Coming Soon...

Continual Service Improvement Part 3
05:16
+
ITIL Foundation - Technology and Architecture
2 Lectures 08:30

This class goes over Learning Objectives, Service Automation – Then and Now, Advantages of Automation, Benefits of Automation for Service Management, and Preparing for Automation. 

Preview 04:15

This class goes over Competence and Skills for Service Management, Roles Attributes, Examples of Attributes, Framework, Training, and Module Summary. 

Technology and Architecture Part 2
04:15
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