The Information Technology Infrastructure Library (ITIL) is an accumulation of best practices used for the management and delivery of IT services and IT infrastructure recognized by thousands of organizations throughout the world.
This is broken down into 9 sections:
More than ever, businesses need IT professionals to operate efficiently. Understanding ITIL will allow you to optimize your IT service, and help you build better strategies to keep customers happy.
This class covers the Course Contents, Overview, Service Strategy, and Service Design.
This class covers Service Transition, Service Operation, and Continual Service Improvement.
This class covers The Continual Service Improvement Model, ITIL = Information Technology Infrastructure Library, and ITIL Qualification Scheme and Credit.
This class covers Best Practices in Public Domain, and ITIL as a Good Practice ITIL core.
This class covers Concept of Service.
This class covers Concept of Service Management and Concept of IT Service Management.
This class covers Concept of Stakeholders in Service Management, Process and Functions.
This class continues covering Process and Functions.
The RACI Model, Role and Responsibilities, Generic Roles, Generic Process Role, and Module Summary.
This class goes over The Service Life Cycle, Service Strategy - Overview, Purpose, Objectives, Scope, and Value to the Business.
This class goes over Service Design - Overview, Objectives, Scope, Value to the Business, Service Transition – Overview.
This class goes over Service Transition – Purpose, Objectives, Scope, Value to the Business, Service Operation – Overview, and Purpose.
This class goes over Service Operation - Objectives, Scope, Value to the Business, Continual Service Improvement – Overview, Purpose, Objectives, Value to the Business, and Module Summary.
This class goes over Learning Objectives, Service Automation – Then and Now, Advantages of Automation, Benefits of Automation for Service Management, and Preparing for Automation.
This class goes over Competence and Skills for Service Management, Roles Attributes, Examples of Attributes, Framework, Training, and Module Summary.
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Learning the fundamentals of Cyber Security provides you with a powerful, and very useful, set of skills. Learn to think like a hacker so you can better defend your networks and data by studying Penetration Testing and Ethical Hacking.
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CyberTraining 365 is an online academy that offers most in-demand cybersecurity training and certification through different subscription models. Members have access to the ever growing library of quality, engaging videos that are taught by some of industry’s best and most recognized experts.
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