ITIL® Foundation: Complete ITIL® Foundation Exam Training

Prepare ITIL® exam with the most comprehensive online ITIL® course. Full realistic ITIL® exam at the end. (ITIL® 2011)
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  • Lectures 152
  • Length 12.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
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    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 3/2016 English

Course Description

Founded in 2012, Master of Project Academy taught 50,000+ IT & Business professionals in more than 170 countries around the world.

Now, Master of Project Academy's exclusive & premium courses are in Udemy!

Do Not Waste Your Time and Money! Enroll in the most comprehensive online ITIL Foundation training.

  • More than 5,000 students enrolled in this course and passed the ITIL Foundation exam.
  • 14+ Hours of Comprehensive Content
  • Course Completion Certificate is provided.
Note that, this course guarantees:
  • 30 Days FULL REFUND of your money is guaranteed if you will not be satisfied with this course

By enrolling in this course, you will be able to:

  • Get Ready for ITIL Foundation Exam
  • Learn theoretical concepts with real-world examples
  • Test yourself with 2 FULL ITIL Foundation Exams at the end of the course
  • Test yourself with end of section quizzes
  • Practice with more than 200 questions
  • Get prompt answers & support from the instructor within 24 hours!
  • Participate in active discussions with other ITIL Foundation candidates & ITIL certified participants.
  • Get downloadable handouts and materials during course

You do not have to pay a lot for ITIL Foundation training. By taking this course, you will enroll in the training based on your schedule anywhere and anytime you wish.

This course includes concepts of IT Service Management (ITSM). By taking this course, you will be very well prepared for ITIL Foundation Exam. This course tells the theoretical concepts of IT service management in detail as other ITIL courses. What differs this course from other ITIL courses is its examples and real-life samples for the concepts described during the course.

YOU WILL BE ABLE TO UNDERSTAND THE IT SERVICE MANAGEMENT CONCEPTS EASILY WITH REAL-LIFE EXAMPLES.

In each section, information and definition of the topics are covered and followed by real-life examples in order to illustrate the concepts better.

This course covers 5 ITIL Service Lifecycle Stages and processes associated with each service lifecycle stage

5 ITIL Service Lifecycle Stages:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement (CSI)

Service Strategy Processes:

  • Strategy management for IT Services
  • Service portfolio management
  • Financial management for IT services
  • Demand management
  • Business Relationship Management

Service Design Processes:

  • Design coordination
  • Service catalogue management
  • Service level management
  • Availability management
  • Capacity management
  • IT service continuity management
  • Information security management
  • Supplier management

Service Transition:

  • Transition planning and support
  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Service validation and testing
  • Change evaluation
  • Knowledge management

Service Operation:

  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management

Continual Service Improvement:

  • Seven-step improvement process

Besides, course also provides tips and tricks for passing the ITIL Foundation Exam.

Note: If you are a PMP, you can submit 14 PDUs by enrolling in this course.

Disclaimer: "ITIL®" is a registered trademark of AXELOS. And this training is delivered by an accredited ITIL education provider.

What are the requirements?

  • There is not any prerequisite for this course

What am I going to get from this course?

  • Get Ready for ITIL Foundation Exam
  • Learn theoretical concepts with real-world examples
  • Test yourself with 2 FULL ITIL Foundation Exams at the end of the course
  • Test yourself with end of section quizzes
  • Practice with more than 200 questions
  • Get prompt answers & support from the instructor within 24 hours!
  • Participate in active discussions with other ITIL Foundation candidates & ITIL certified participants.
  • Get downloadable handouts and materials during course

What is the target audience?

  • IT Professionals can take this course
  • IT Service Management Professionals can take this course
  • ITIL Foundation aspirants can take this course

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
Handout for Section-1 Presentation
Article
Introduction to ITIL®
Preview
06:14
Structure of ITIL® Service Lifecycle
Preview
04:43
Section 2: Service Management as a Practice
Handout for Section-2 Presentation
Article
Best Practice vs Good Practice
Preview
02:18
Important Definitions-I
06:12
Important Definitions-II
03:02
Important Definitions-III
04:06
Important Definitions-IV
02:58
Section 3: Roles
Handout for Section-3 Presentation
Article
Important, General and Specific Roles
04:10
Process Owner
Preview
05:39
Service Owner
03:55
RACI Model
04:16
Section 4: Service Lifecycle
Handout for Section-4 Presentation
Article
Overview of the Service Lifecycle
03:52
Service Strategy-Scope
04:08
Service Strategy-Objectives
03:21
Service Design-Scope
04:05
Service Design-Goals
02:23
Service Design-Objectives
03:04
Service Design-Business Value
02:38
Service Transition-Scope
03:17
Service Transition-Purpose
02:35
Service Transition-Goals
01:57
Service Transition-Objectives
02:13
Service Transition-Business Value
03:06
Service Operation-Scope
02:11
Service Operation-Objectives
01:09
Service Operation-Business Value
01:58
Continual Service Improvement (CSI)-Scope
01:48
Continual Service Improvement (CSI)-Goals
02:38
Content & Processes of Service Lifecycle Stages
03:18
Quiz for Section #4
5 questions
Section-4 Quiz (PDF)
Article
90 Seconds Challenge
10:37
Section 5: Service Strategy
Handout for Section-5 Presentation
Article
Service
03:18
Value Creation
06:46
Capabilities & Resources
05:25
4 Main Activities of the Service Strategy
04:04
Service Portfolio
04:14
Definitions
03:41
Demand Management Process
05:06
Demand Management Process-Patterns of Business Activity (PBA)
06:41
Financial Management Process
07:08
Service Automation
04:35
Business Relationship Management Process
05:34
Section-5 Quiz (PDF)
Article
90 Seconds Challenge
10:37
Section 6: Service Design
Handout for Section-6 Presentation
Article
Overview of Service Design
02:30
The 4 P's of Service Design
03:51
Design of the Service Portfolio
02:18
Identification of Business Requirements
03:30
Necessary Information for Existing Services
03:06
Necessary Information for New Services
04:04
Architecture Design
03:32
Designing Processes
02:01
Design of Measurements
02:43
Service Catalogue Management Process
06:53
Service Level Management Process - Goals & Objectives
06:03
Service Level Management Process - Scope & Collaboration
05:46
Service Level Management Process - Service Level & Service Level Target
04:21
Service Level Management Process - Definitions
08:40
Service Level Management Process - Process Activities
06:27
Service Level Management Process - Designing SLA Framework
03:19
Service Level Management Process - Evolution of Business Requirements to SLAs
04:04
Service Level Management Process - Service Reports
03:35
Service Level Management Process - Conduct Service Reviews&Initiate Improvements
03:38
Service Level Management Process - Service Owner & Service Level Manager
03:40
Service Level Management Process - Interface to CSI
03:56
Supplier Management Process
09:49
Availability Management Process - Goals & Objectives
04:49
Levels of Availability Managements
04:35
Availability Management Process - Important Aspects & Process Activities
05:36
Information Security Management Process - Goals & Objectives
04:47
Information Security Management Process - Security Framework
03:55
Information Security Management Process - Information Security Policy
05:33
Capacity Management Process - Goals & Objectives
05:17
Capacity Management Process - Balancing Act & Sub-processes
04:41
Capacity Management Process - The Interaction & Capacity Plan
04:28
IT Service Continuity Management Process - Goals & Objectives
04:53
IT Service Continuity Management Process - Business Impact Analysis (BIA)
03:21
IT Service Continuity Management Process - Risk Analysis
04:32
IT Service Continuity Management Process - Process Activities
04:59
Design Coordination Process
03:40
Section-6 Quiz (PDF)
Article
90 Seconds Challenge
18:37
Section 7: Service Transition
Handout for Section-7 Presentation
Article
Overview of Service Transition
01:23
Change Management Process - Goals, Objectives & Scope
04:47
Change Management Process - Policies
04:49

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Instructor Biography

Master of Project Academy, Get Certified at Your Pace!

Founded in 2012, Master of Project Academy delivered online courses to more than 50,000 participants and business professionals around the globe. Training portfolio of the Master of Project Academy includes IT and Business Management courses. Instructors of Master of Project Academy have several years of field experience and instructing experience together. This ensures to deliver premium and exclusive courses including theory and practice together.

Course portfolio of Master of Project Academy includes several courses in the following areas:

  • PMP – Project Management Professional
  • CAPM – Certified Associate in Project Management
  • ITIL Foundation
  • Microsoft Project
  • Agile Project Management
  • Scrum Framework Certification Prep
  • Digital Marketing
  • Cisco Certifications

Master of Project Academy delivers self-paced, lifetime access and 30-days full refund guaranteed 100% online certification courses under the guarantee of Udemy.

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