ITIL Continual Service Improvement (Intermediate Lifecycle)
3.3 (42 ratings)
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ITIL Continual Service Improvement (Intermediate Lifecycle)

ITIL Continual Service Improvement
3.3 (42 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,154 students enrolled
Last updated 7/2017
English
Price: Free
Includes:
  • 1 hour on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand the Introduction to CSI
  • Understand the CSI principles
  • Understand the CSI processes
  • Understand the CSI methods and techniques
  • Understand the organizing for CSI
  • Understand Technology considerations
  • Understand mplementing CSI
  • Understand Challenges, critical success factors and risks
View Curriculum
Requirements
  • An Understanding of the ITIL Foundation course makes you eligible for this course
Description

The Continual Service Improvement (CSI) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, but does not go into detail about specific processes.

The CSI certification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.

The course covers management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle, but it does not provide the full detail of each supporting process.

CSI practices can help businesses and projects continue to meet and adapt to the changing needs of end users as well as improving efficiencies and returns on investment for organizations.

Who is the target audience?
  • The main target candidate for the ITIL Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to:  Chief information officers (CIOs)  Chief technology officers (CTOs)  Managers  Supervisory staff  Team leaders  Service designers  IT architects  IT planners  IT consultants  IT audit managers  IT security managers  Service test managers and ITSM trainers.  Individuals who require a detailed understanding of the ITIL CSI phase of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization  IT professionals working within, or about to enter, a CSI environment and requiring a detailed understanding of the processes, functions and activities involved  Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications  Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules  Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
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Curriculum For This Course
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01. Course Overview
29 Lectures 27:35
01. Introduction
00:49

02. Covered Topics
00:51

03. Objectives
00:19

04. Benefits of ITIL
00:49

05. ITIL Intermediate Level
00:40

06. ITIL Certification Path
01:41

07. Service Lifecycle Modules
00:42

08. Service Capability Modules
00:37

09. Lifecycle & Capability Module
00:28

10. Managing across the lifecycle
00:38

11. Training and Exam Bodies
00:33

12. Purpose of CSI Module
00:34

13. Course Agenda
00:51

14. Main Target Group for CSI
00:37

15. Target Candidates for the course
01:21

16. CSI Exam Eligibility
00:55

17. ITIL 2011 CSI Exam
00:58

18. ITIL 2011 CSI Exam Tips
00:11

19. Learning Units Overview
02:28

20. Quiz
00:35

21. ITIL Foundation Basics
01:01

22. Publications of ITIL Lifecycle
00:55

23. Concepts of Service and Value
01:03

24. Service and Value Assets
01:05

25. Creating Value
01:26

26. Value Delivery
01:29

27. Governance
01:35

28. Enterprise Level Mapping with ITSM
01:50

29. Recap
00:34
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02. Course Introduction
21 Lectures 17:24
01. Introduction
00:16

2. Foundation Basic
00:51

3. Introduction to CSI
00:44

4. Purpose and Objective of CSI
01:18

5. Scope of CSI
00:31

6. CSI value to business
00:49

7. Value to business continued
00:56

8. Continual service improvement approach
00:31

9. Continual Service Improvement approach continued
01:22

10. Importance of CSI model
00:23

11. Importance of CSI model continued
01:01

12. CSI in context within the Lifecycle
00:45

13. CSI in Strategy
01:24

14. CSI in Design
01:14

15. CSI in Transition
01:12

16. CSI in Operation
01:11

17. CSI in Service Improvement
01:21

18. CSI Input and Output by Lifecycles Stage
00:25

19. Successful CSI Approaches
00:48

20. Feedback System with Lifecycle
00:19

21. Summary
00:03
About the Instructor
CertifyCheap International
4.0 Average rating
300 Reviews
3,586 Students
7 Courses
Project, Programme, Programme and ITSM Trainer

CertifyCheap is an online training provider that offers eLearning courses, live instructor-led virtual classes and online examinations for professional certifications

certifycheap is an online trading name for Harrybaker Training, a UK-based Accredited training provider. 

We provide fully accredited online training and exam preparation courses, and re-registration services in project management, risk management, programme management, and IT services management.

Our online training includes courses of study and exam preparation for PRINCE2, PMP, M_o_R, ITIL, MSP, P3O, COBIT5, Lean Six Sigma, Facilitation, PPS, MoP, PMD Pro etc. All courses and exams are accredited by PMI, AXELOS, and APMG, where applicable.