IT Help Desk for Beginners
4.2 (13 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
31 students enrolled
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IT Help Desk for Beginners

The essentials to become an IT Help Desk Technician
4.2 (13 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
31 students enrolled
Last updated 4/2016
English
Current price: $10 Original price: $20 Discount: 50% off
1 day left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1 hour on-demand video
  • 1 Article
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
Feel more confident talking on the phone with customers
Understand different roles of an IT help desk technician
Troubleshoot basic computer and network issues
View Curriculum
Requirements
  • You should already have a basic understanding of Windows 10 OS
  • Be motivated and excited to learn
Description

     Are you looking to enter and pursue a career in the IT Help Desk industry?  Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should know?  Or are you someone who wants to enhance your knowledge about IT Help Desk responsibilities?  If you have answered yes to any one of these questions, then this course, IT HELP DESK FOR BEGINNERS, is for you.

     In this course we’ll guide you through the technical fundamentals of the IT Help Desk’s role.  We’ll inform you about various areas of technical support and even walk you through some foundational processes on resolving issues.

     There’s no need to worry about terminology because we’ll help you with definitions along the way.  We’ll even have a few mini assessments to help provide learning milestones for you throughout this course.

     Our program of instruction is structured in an easy-to-follow way, where we’ll cover several topics such as customer experience, software installation and removal, basic networking, joining computers to a domain, and troubleshooting.

     The IT industry is growing and the number of IT professionals continues to rise.  If you’re eager to venture into the field of technical support and looking to join this growing profession, or if you’re seeking to strengthen your technical savvy and want to improve your technical skills set, then our course, IT HELP DESK FOR BEGINNERS, is the solution for you.  So, join us in this valuable course, IT HELP DESK FOR BEGINNERS, and we’ll see you on the inside.

Who is the target audience?
  • This course is designed for individuals that wish to learn more about or are seeking entry level postions in the IT field as help desk technicians
  • This course is not intended for individuals that already have 1 year or more experience in the IT help desk field
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Curriculum For This Course
Expand All 18 Lectures Collapse All 18 Lectures 01:02:59
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Introduction
3 Lectures 04:20

After completing this video you will have a good understanding of what IT help desk is.

Preview 02:19

This article will provide you with the environment information that was used to produce the training material.

Preview 00:13
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Customer Experience
3 Lectures 13:00

After completing this video you will have a good understanding of what a CRM is.


Introduction to CRM
02:45

After completing this video you will have a good understanding of the differences between IT help desk in different industries.

How does IT Help Desk Differ Between Industries
03:29

After completing this video you will have a good understanding of the value of good customer service.

Customer Service for IT Help Desk
06:46
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Software Installation and Removal
3 Lectures 10:56

After completing this video you will be able to locate and identify applications and where they are installed.

Preview 04:13

After completing this video you will be able to locate and install needed applications.

Preview 04:32

After completing this video you will be able to remove software that is no longer needed on a users computer.

Software Uninstallation
02:11
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Networking Basics
4 Lectures 15:24

After completing this video you will have a broad understanding of IP addressing.

IP Addressing
04:34

After completing this video you will have the knowledge look up the IP address on any computer.

The ipconfig Command
03:18

After completing this video you will be able to troubleshoot basic network issues using the PING command.

The ping Command
03:58

After completing this video you will be able to look up the IP address on any computer name on a local network or the IP address of any domain i.e. Google.com

The nslookup Command
03:34

Networking Basics
5 questions
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Workgroup vs. Domain
4 Lectures 15:52

After completing this video you will understand what a computer workgroup is and when you may or may not want to use it.

What is a Workgroup
01:26

After completing this video you will know what a Windows Domain is and when you may or may not want to use it.

What is a Windows Domain
01:33

After completing this video you will be able to join any Windows computer to a Windows domain.

Joining a Computer to a Domain
05:56

After completing this video you will be able to remove any computer from a Windows domain.

Removing a Computer from the Domain
06:57

Workgroup vs. Domain
5 questions
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Troubleshooting
1 Lecture 03:29

After completing this video you will have a broad understanding of how troubleshooting works.

Troubleshooting Tips
03:29
About the Instructor
Jason Ruediger
4.2 Average rating
13 Reviews
31 Students
1 Course
Bringing IT Professionalism to You

Jason Ruediger is a Husband and a Dad. He has been an IT educator for several years.  Plus, he is a professional with managerial responsibilities in the IT field.  He has expertise in Help Desk, networking, virtualization, cloud computing, and network security. Mr. Ruediger earned his Bachelor of Science degree in Network Security Engineering. He is likewise a military veteran.  

Mariecor Agravante
4.2 Average rating
13 Reviews
31 Students
1 Course

Mariecor is a military veteran’s wife and a mother of two. She graduated with a Bachelor of Science degree in Biology from Gonzaga University (Spokane, WA), and has a strong California Grad School background in Organizational Leadership. Continually sought as a professional writer and freelance editor, Mariecor has been published in USA Today, Medium, Studio D Media (formerly Demand Media Studios), Examiner, Toovia, CampTrip, and other media channels. She has several books under both her name as well as a pseudonym.  She has likewise collaborated on numerous books as a professional ghostwriter.  Mariecor is also a digital artist and designer, photographer, and illustrator.  Her artworks can be found on Crated, Fine Art America and its subsidiary companies, as well as other art sites.