IT Help Desk for Beginners

The essentials to become an IT Help Desk Technician
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  • Lectures 18
  • Length 1 hour
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 4/2016 English

Course Description

     Are you looking to enter and pursue a career in the IT Help Desk industry?  Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should know?  Or are you someone who wants to enhance your knowledge about IT Help Desk responsibilities?  If you have answered yes to any one of these questions, then this course, IT HELP DESK FOR BEGINNERS, is for you.

     In this course we’ll guide you through the technical fundamentals of the IT Help Desk’s role.  We’ll inform you about various areas of technical support and even walk you through some foundational processes on resolving issues.

     There’s no need to worry about terminology because we’ll help you with definitions along the way.  We’ll even have a few mini assessments to help provide learning milestones for you throughout this course.

     Our program of instruction is structured in an easy-to-follow way, where we’ll cover several topics such as customer experience, software installation and removal, basic networking, joining computers to a domain, and troubleshooting.

     The IT industry is growing and the number of IT professionals continues to rise.  If you’re eager to venture into the field of technical support and looking to join this growing profession, or if you’re seeking to strengthen your technical savvy and want to improve your technical skills set, then our course, IT HELP DESK FOR BEGINNERS, is the solution for you.  So, join us in this valuable course, IT HELP DESK FOR BEGINNERS, and we’ll see you on the inside.

What are the requirements?

  • You should already have a basic understanding of Windows 10 OS
  • Be motivated and excited to learn

What am I going to get from this course?

  • Feel more confident talking on the phone with customers
  • Understand different roles of an IT help desk technician
  • Troubleshoot basic computer and network issues

What is the target audience?

  • This course is designed for individuals that wish to learn more about or are seeking entry level postions in the IT field as help desk technicians
  • This course is not intended for individuals that already have 1 year or more experience in the IT help desk field

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
Introduction
Preview
01:48
02:19

After completing this video you will have a good understanding of what IT help desk is.

Article

This article will provide you with the environment information that was used to produce the training material.

Section 2: Customer Experience
02:45

After completing this video you will have a good understanding of what a CRM is.


03:29

After completing this video you will have a good understanding of the differences between IT help desk in different industries.

06:46

After completing this video you will have a good understanding of the value of good customer service.

Section 3: Software Installation and Removal
04:13

After completing this video you will be able to locate and identify applications and where they are installed.

04:32

After completing this video you will be able to locate and install needed applications.

02:11

After completing this video you will be able to remove software that is no longer needed on a users computer.

Section 4: Networking Basics
04:34

After completing this video you will have a broad understanding of IP addressing.

03:18

After completing this video you will have the knowledge look up the IP address on any computer.

03:58

After completing this video you will be able to troubleshoot basic network issues using the PING command.

03:34

After completing this video you will be able to look up the IP address on any computer name on a local network or the IP address of any domain i.e. Google.com

Networking Basics
5 questions
Section 5: Workgroup vs. Domain
01:26

After completing this video you will understand what a computer workgroup is and when you may or may not want to use it.

01:33

After completing this video you will know what a Windows Domain is and when you may or may not want to use it.

05:56

After completing this video you will be able to join any Windows computer to a Windows domain.

06:57

After completing this video you will be able to remove any computer from a Windows domain.

Workgroup vs. Domain
5 questions
Section 6: Troubleshooting
03:29

After completing this video you will have a broad understanding of how troubleshooting works.

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Instructor Biography

Jason Ruediger, Bringing IT Professionalism to You

Jason Ruediger is a Husband and a Dad. He has been an IT educator for several years.  Plus, he is a professional with managerial responsibilities in the IT field.  He has expertise in Help Desk, networking, virtualization, cloud computing, and network security. Mr. Ruediger earned his Bachelor of Science degree in Network Security Engineering. He is likewise a military veteran.  

Instructor Biography

Mariecor is a military veteran’s wife and a mother of two. She graduated with a Bachelor of Science degree in Biology from Gonzaga University (Spokane, WA), and has a strong California Grad School background in Organizational Leadership. Continually sought as a professional writer and freelance editor, Mariecor has been published in USA Today, Medium, Studio D Media (formerly Demand Media Studios), Examiner, Toovia, CampTrip, and other media channels. She has several books under both her name as well as a pseudonym.  She has likewise collaborated on numerous books as a professional ghostwriter.  Mariecor is also a digital artist and designer, photographer, and illustrator.  Her artworks can be found on Crated, Fine Art America and its subsidiary companies, as well as other art sites.

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