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ISO9001 Quality Management System

Learn why your business should be using Quality Management TODAY and create your own QMS (Quality Management System)
4.5 (34 ratings)
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1,116 students enrolled
Created by Marc Thomas
Last updated 8/2015
English
$10 $25 60% off
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Includes:
  • 1.5 hours on-demand video
  • 5 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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Description

Question:

  1. Do you want to learn the basics and why your business should be using Quality Management TODAY?
  2. Do you know why your quality will reflect your professionalism in the eyes of the client?

It's a misconception that 'quality costs money' as a poor quality product or service will ultimately cost you more.

Whether you're starting out in business or have been trading for a number of years, 'Quality Is Everything'. Unless a prospective client already knows you or you already have an established reputation, trying to gain new clients can be a difficult task, especially in today's climate of competition.

To give yourself the best chance to win that new client, you must show that you're not only equally as good as your competition but BETTER, much better in fact!

In this course we will be looking at the history of quality management over the past two hundred years and how it has evolved to become an International Standard, the ISO9001. We will be defining 'Quality' and 'Quality Management' to better understand how we can achieve these requirements for our clients.

We will be looking at the ISO9001 and specifically Clause 4 that deals with what needs to be included in a QMS (Quality Management System) and working through a 'Quality Manual' template that I provide so at the end of the course you will be well on your way to having your own Quality Management System.

Finally we will be looking how to implement your QMS and continual improvement so that you get the most out of Quality Management and ultimately achieve your business goals.

If your company or professional body requires you to complete Continuing Professional Development (CPD) or Continuing Professional Education (CPE), then this course will constitute half a days 'training'.

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Bonus

  1. Quality Manual Template for you to work through and for part of your QMS
  2. Course Notes on each section for you to read and reference off line

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Who is the target audience?
  • This QMS course is for beginners and intermediate business professionals who want to get an understanding of quality and what quality means for their business and reputation.
  • Quality Managers & Technicians
  • Project Managers
  • People responsible for the selection of suppliers
Students Who Viewed This Course Also Viewed
What Will I Learn?
Understand what Quality and Quality Mangement is
Know how Quality Management has evolved
Understand how quality can help your business
Know what the ISO9001 is
Know what a Quality Management System is
Use the PDCA (Plan Do Check Act) Cycle
Implement a QMS
Apply Continual Improvement
View Curriculum
Requirements
  • No previous knowledge of quality management is expected
Curriculum For This Course
Expand All 27 Lectures Collapse All 27 Lectures 03:07:56
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Course Introduction
1 Lecture 04:08
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History Of Quality
6 Lectures 23:00

The Guild
03:01

Deming
08:11

Evolution Of Quality
06:44


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ISO9001
5 Lectures 16:51

Development ISO9001
05:04

What Is ISO9001?
05:32

How Can ISO9001 Help Your Business Succeed?
05:00

Section 3 Course Notes
9 pages
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Writing Your Own QMS
6 Lectures 12:53


Quality Manuel Template
23 pages

What Is A QMS?
03:29

Clause 4
05:40

Section 4 Course Notes
10 pages
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Implementation
8 Lectures 42:59

Management Responsibility
05:11

Roll Out
02:36

Tips & Tricks
09:28

The PDCA Cycle
07:10

Continual Improvement
08:55

Kaizen
05:45

Section 5 Course Notes
30 pages
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Wrapping It Up
1 Lecture 03:05
Learning Outcomes
03:05
About the Instructor
4.4 Average rating
36 Reviews
1,388 Students
2 Courses
Founder, The Professional Business

Marc is an Oxford educated seasoned entrepreneur with a a career spanning over 20 years and has had experience in a variety of industries including Finance, Law, Software, Telecommunication, Construction. and engineering.

But, it wasn't until he launched a construction company in a fiercely competitive market, with no established reputation, no brand loyalty, no industry relevance, and barely any experience that he cracked the code of what really makes a professional business and what you really need to do in order to grow a business fast, stomp out competition, establish a huge number of loyal customers and clients, and achieve greatness in any field.

Marc is also a fully qualified PRINCE2 Project Management Practitioner and has taught the principles of Project Management and the Project Management Toolkit to various professional bodies including Government Departments.

Notable projects he has worked on;

  • Church refurbishments,
  • Hotel construction,Project Management of £6m Data Centre,
  • International Data Clearing House contract and price negotiation,
  • Set up of Internet Banking for a private bank,
  • Author of the strategic paper (initial business case for FTTH (Fibre to the Home) solution.

Marc now coach's and creates products for people to achieve success.

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