ISO 9001:2015 Quality Management System Auditor Course
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ISO 9001:2015 Quality Management System Auditor Course

How to audit or implement a Quality Management System as per ISO 9001:2015
Bestselling
4.4 (64 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
229 students enrolled
Last updated 1/2017
English
Current price: $20 Original price: $45 Discount: 56% off
30-Day Money-Back Guarantee
Includes:
  • 3.5 hours on-demand video
  • 61 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand ALL the requirements of ISO 9001:2015
  • Audit a Quality Management System as per ISO 9001:2015
  • Implement a QMS according to ISO 9001:2015
  • Plan, perform and report QMS Audits
  • Master the world's no. 1 management system standard
View Curriculum
Requirements
  • No previous knowldege is required.
  • Familiarity with QMS and ISO 9001 previous version is helpful
Description

My course explains in "plain English" all the requirements of ISO 9001:2015 discussing the intent of each sub-clause of the standard, offering solutions that can be used for the implementation of a quality management system along with examples and, of course, offering guidance on how to audit a quality management system - be it internal or external audit.

After going through all the lessons in my course you will have a perfect understanding of ALL the requirements of ISO 9001:2015, will be able to implement a Quality Management System or to make an audit for a quality management system.

My course has a structure that includes 3 parts:

- the first part is an introduction - it speaks about the ISO 9000 family, a short history of the quality management and two concepts from ISO 9001 that I find to be the most relevant - process approach and risk based thinking;

- the second part of the course is a detailed explanation of all requirements of ISO 9001:2015 - it follows the structure of the standard so we will be discussing about the: context of the organization, leadership, planning, support, operation, performance evaluation and improvement

- the third and last part of my course is about management system auditing in general - it speaks about the principles and types of management system audits, concepts like audit scope and criteria, audit teams, audit objectives, non-conformity, audit plans and reports.

All the key requirements of ISO 9001:2015 are being explained like: context of the organization; risks and opportunities; QMS scope; quality policy and objectives; infrastructure; competence; awareness; measuring and monitoring resources; documented information; design and development; customer communication; reviewing customer requirements; property belonging to customers or external providers; preservation; control of externally provided processes, products and services; identification and traceability; post-delivery; release of products and services; nonconforming outputs; customer satisfaction; internal audit; nonconformity and corrective action or management review. 

The course DOES NOT ONLY READ THE REQUIREMENTS OF ISO 9001:2015 but it speaks about the intent of each requirement, gives examples and solutions for the implementation. It is a great tool for auditing or implementing a Quality Management System.

If you are working with ISO 9001 in your day-to-day business or you want to know about quality management and take advantage of the opportunities in this sector - this course is the full package that you need.

You will get from here condensed information (in almost 4 hours you get all the key information that you would obtain from classical training in 5 days), you learn in your own time and you can get back to the information whenever you need it.

Who is the target audience?
  • Quality Auditors
  • Consultants for management systems
  • People involved with quality management in their companies
  • Quality engineers
  • QA/QC specialists
  • Quality managers
  • Professionals looking to transit from ISO 9001:2008 to ISO 9001:2015
  • Quality professionals
  • Quality analysts
Curriculum For This Course
Expand All 61 Lectures Collapse All 61 Lectures 03:24:28
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ISO 9001 standard and general aspects
9 Lectures 33:01

About the intent of the course and its structure.

Preview 02:23

Short history of ISO 9001 and quality management.

A few words about ISO 9001
02:33

ISO standards related to ISO 9001 - ISO 9000, ISO 9002, ISO 9004, ISO 19011.

The APG - Audit Practices Group.

The ISO 9000 family
02:33

What is a process.

What is the Plan-Do-Check-Act (PDCA) cycle.

Process approach
05:18

What is risk and what is the concept of risk based thinking in the view of ISO 9001.

Risk based thinking
01:51

About the internal and external issues relevant to the purpose and strategic direction of the organization.
How to audit the context of the organization.

Understanding the organization and its context
06:17

Identify the interested parties and their needs and expectations.


Needs and expectations of interested parties
03:22

How to define the scope of the QMS.

What requirements can be considered not applicable.

The auditor's approach on the scope of the QMS.

Determining the scope of the management system
03:28

The elements of a QMS process.

The difference between maintain and retain documented information.

Quality management system and its processes
05:16
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Leadership
4 Lectures 11:12

About top management involvement for the QMS.

How to audit top management commitment.

Preview 03:37

About ensuring that customer requirements are understood and met and the focus on customer satisfaction is maintained.

How to audit customer focus during QMS audits.

Customer focus
01:46

The requirements for the quality policy.

Auditing the quality policy.

Establishing and communicating the quality policy
02:52

About assigning roles and responsibilities for the quality management system and how to audit this requirement.

Organizational roles, responsibilities and authorities
02:57
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Planning
3 Lectures 20:28

Risk management concept.

Examples of techniques to identify risks and take actions to address them.

Examples of risks and opportunities.

What options an organization has to address risks and opportunities.

How to audit risks and opportunities during a QMS audit.

Actions to address risks and opportunities
08:40

Setting quality objectives.

Requrements for the quality objectives.

Plans to achieve quality objectives.

How to audit quality objectives during a QMS audit.

Quality objectives and planning to achieve them
07:40

A few words about the management of change in an organization.

Planning of changes
04:08
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Support
10 Lectures 31:15

General aspects about the resources needed for the quality management system.

Resources
01:17

Providing the needed human resources for the operation of processes.


People
01:36

Providing and maintaining the infrastructure.

Auditing the requirements about infrastructure during a Quality Management System audit.

Preview 02:51

About the human factors and physical factors that form the environment for the operation of processes.
Auditing the environment for process operation.

Environment for the operation of processes
02:09

Resources to monitor the conformity of products and services.
Equipment for monitoring and measuring - including requirements about traceability including calibration and verification.

Auditing monitoring and measuring resources.


Monitoring and measuring resources
04:35

Sources of knowledge in an organization.

Organizational knowledge
02:06

Determining the needed competence for personnel of the organization.

Ensure that persons are competent.

Taking actions to acquire needed competence and evaluating the effectiveness of those actions.

Auditing the competence aspects during a QMS audit.

Competence
03:25

How to ensure the awareness of personnel.

Auditing awareness during a QMS audit.

Awareness
01:47

Defining what, when, with whom, how to communicate and who is responsible for the communication process in an organization.


Communication
03:01

The requirements for documented information as part of the quality management system according to ISO 9001:2015.

Maintain and retain documented information.

Controls for the documented information.

Auditing the quality management system documentation.

Documented information
08:28
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Operation
19 Lectures 01:03:57

Plan, implement and control the processes necessary for the provision of products and services.

Operational planning and control
01:52

About ensuring clear and efficient communication with customers.

Auditing customer communication.

Customer communication
03:57

About how to identify customer requirements with regards to products and services.

Auditng the process to determine customer requirements.

Determining the requirements for products and services
02:36

About reviewing customer requirements to reduce the risk of making commitments without proper care.

How to audit the process of customer requirements reviiew during a QMS audit.

Reviewing the requirements for products and services
05:04

General aspects about the design and development processes in an organization, according to ISO 9001:2015

Design and development of products and services
02:25

About the planning of design and development to determine stages and controls of this process.

Verification, validation, resources, interfaces and other elements to take into consideration when planning the design and development processes.

Design and development planning
03:06

About input elements to design and development - like functional requirements, information from previous similar projects, etc.

Design and development inputs
02:14

Controls to design and development - review, verification, validation.

Design and development controls
02:36

Elements generated from the design and development processes. The outputs of design and development.

Design and development outputs
01:59

How to control the changes to design and development.

Auditing the requirement of ISO 9001:2015 Design and development of products and services.

Design and development changes
02:27

Determining and applying controls for externally provided products and services.

Supplier evaluation, selection and monitoring.

Communication with external providers with regards to the products and serivces ordered.

Auditing the control of externally provided processes, products and services during a Quality Management System audit according to ISO 9001:2015.


Control of externally provided processes, products and services
06:57

General requirements to ensure production and service provision processes are performed in controlled conditions.

Control of production and service provision
04:04

How to ensure the identification and traceability of products and services.

Auditing the organization's capability to ensure identification and traceability of its products and services.

Identification and traceability
03:16

About the requirements to protect goods that represent property of customers or external providers and actions in case this property is lost, damage or found unuseful.
Auditing the controls on the property of customers and external providers.

Preview 03:18

About the requirements to preserve the conformity of products and services.

Preservation
03:29

About post-delivery activities - like customer communication, installation, warranty, maintenance or recycling.

Auditing the post-delivery activities during a QMS audit.

Post-delivery activities
03:07

About the actions to control changes to the production and service provision processes to ensure products and services continue to conform to requirements.

Control of changes
02:29

How to ensure products and services meet requirements before releasing them.

Auditing the release of products and services.

Release of products and services
02:33

About the management of nonconforming products and services.

How to audit the process to handle nonconforming products and services during a QMS audit.

Control of nonconforming outputs
06:28
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Performance evaluation
5 Lectures 17:14

Determining what to measure and monitor.

Evaluating the performance and the effectiveness of the QMS.

Auditing the process to monitor, measure, analyze and evaluate during a QMS audit.

Monitoring, measurement, analysis and evaluation
02:14

About monitoring customer perception.

Collecting information on customer satisfaction.

Review the information on customer satisfaction.

Auditing customer satisfaction as per ISO 9001:2015.

Customer satisfaction
02:28

About analysing and evaluating the data collected through monitoring and measuring.

Analysis and evaluation
02:43

Planning and performing internal audits of the quality management system.

Requirements for the auditors performing internal audits.


Internal audit
05:49

On the periodic review of the QMS performed by top management.

Input and output elements to the management review.

How to audit the management review requirement of ISO 9001:2015.

Management review
04:00
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Improvement
3 Lectures 08:19

General aspects on the improvement of the Quality management system.

Improvement
02:16

The process of managing nonconformities.

Implementing corrective actions and evaluating their effectiveness.

Auditing the requirements of ISO 9001 about nonconformities and corrective actions.

Nonconformity and corrective action
04:29

About the continual improvement of the suitability, adequacy and effectiveness of the quality management system.

Continual improvement
01:34
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Management system auditing
8 Lectures 19:02

What is a management system audit.

Principles of management system auditing.

Management system auditing
03:24

About internal audits, second party audits and third party audits.

Definition of audit client and auditee.

Types of management system audits
01:32

Key elements of any management system audit - objectives, scope and criteria.

Audit scope, objectives and criteria
01:39

A few aspects about the audit team performing a management system audit.

Audit team
01:44

Specific audit documents - plans, checklists, nonconformity forms.

Audit plan and working documents
01:39

Opening and closing meetings.

Methods to collect information during a management system audit.

Audit activities
03:43

What is a nonconformity.

How should nonconformities be reported.

Major and minor nonconformities and opportunities for improvement.

Nonconformities
03:31

What should the management system audit report include.

Audit report
01:50

ISO 9001:2015 Quality Management System Auditor
9 questions
About the Instructor
Mr. Cristian Vlad Lupa
4.5 Average rating
121 Reviews
461 Students
4 Courses
Auditor, Consultant & Trainer

Management systems auditor, consultant and trainer with over 15 years experience in working with most popular standards like ISO 9001, ISO 14001, OHSAS 18001, ISO/IEC 27001, ISO 50001, ISO 39001 or ISO 22301. Certified health and safety risk assessor and auditor.

I have performed over 500 audits for different management systems in 12 countries, participation in implementation and provided training on all major international standards.

... and I like this saying "people who take the time and initiative to pursue knowledge on their own are the only ones who earn a real education in this world" that I found in an article of Thomas Oppong