ISO 9001:2015 from scratch, clear and simple.
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ISO 9001:2015 from scratch, clear and simple.

You'll be able to explain ISO 9001:2015 after this course + Implemeting ISO 9001:2015 in real business.
4.5 (20 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
205 students enrolled
Created by Danielle Volski
Last updated 7/2017
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Current price: $10 Original price: $45 Discount: 78% off
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  • 1.5 hours on-demand video
  • 22 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Assignments
  • Certificate of Completion
What Will I Learn?
  • You'll know how to use ISO 9001 for advancing your career and life.
  • Gain a deep understanding of ISO 9001 standard, as never before.
  • You'll know the major changes from the 2008 version to the new - 2015 version.
View Curriculum
  • Something to write on for do for the exercises.

**** July 28, 2017 *** NEW! *** 8 Quizzes + 1 assessment is added for evaluate your learning! ***

**** June 20, 2017 *** NEW! *** Subtitles are added to all videos! ***

**** Feb 12, 2017 ***  Handout material is added *** 11 files are downloadable now! ***

Over 1.1 million businesses around the globe are using the ISO 9001 standard.


Because it contains the best practices for efficient and smooth work.

So why not take an advantage of it, for your career and life?

Do you want more in your career and life?

Are you struggling with understanding ISO 9001?

Do you must know what are the changes, from the 2008 to the 2015 version of ISO 9001?

In this 1-hour course, you will learn all that you need to know about ISO 9001:

What is ISO?

Where did it come from, and why?

What is a quality policy? Process approach? and more.

What are the changes from the old to the new version?

And – how can it advance your career?

I will personally respond to all questions and queries, so that you can implement ISO 9001 fool-proof way.

I know the power of ISO 9001, and I can't wait to get you achieving your goals!

See you on the inside, Danielle :)

Who is the target audience?
  • Who wants to achieve goals in career and business.
  • Who seeks to understand standard ISO 9001 .
  • Who want to move forward to ISO 9001 new 2015 version.
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Curriculum For This Course
32 Lectures
Section 1 - What is ISO?
2 Lectures 06:35

ISO is the world's largest organization for writing standards.

But what caused it to establish? And why? How do manufacturers are benefit from standards?

Preview 02:21

When ISO 9001 was first released?

How many versions it had since then?

What is the difference between the various versions?

And where it standard can be purchased?

ISO 9001 roll-up + where to buy the new version
Section 2 - Basic terms and cancelled documents
3 Lectures 05:38

"Quality management system" is a term we all know.

Or do we? Within 1.5 minutes – you will fully understand this term

Preview 01:59

Quality management system
1 question

The process approach is a term that was first used at the 2000 version, long time ago! It also appears in many other standards, but what does it mean? 

What is a "Process approach"?

ISO 9001 had 5 mandatory procedures each company had to document.

They all cancelled in the new version.


You'll know in 1 minute.

Why have the mandatory procedures cancelled?
Section 3 - Context of the organization
4 Lectures 10:16

The context of the organization, is a new term at ISO 9001 new version.

So, what is it? And why did ISO came up with that new requirement?

Preview 01:31

What are the internal and external effects?

And how do we handle them? The video contains examples.

What are external and internal effects?

The context of the organization
1 question

The context of the organization
1 question

What are the interested parties?

How they affect our organization? What are ISO 9001 requirements concerning the interested parties?

Who are the interested parties?

What processes do we need to document?

And what does it have to do with the organization context?

What processes are required?
Section 4 - Verify, validate and reduce risk
3 Lectures 06:54

Take 1 minute to fully understand - what is "Verification?"

What is "Verification"?

What is "Validation" really? After this 1-minute explanation, you'll never have to wonder again what this term means.

Preview 01:14

1 question

Alert! A new term ahead!

ISO 9001 new version came up with this term, which is not risk analysis, but something in-between. Let's see what they mean.

What is risk based thinking?

Risk based Thinking
1 question
Sectio 5 - What is knowledge and competnece?
3 Lectures 05:42

Fully understanding of what is "Knowledge", is essential for understanding ISO 9001 new version.

Within 1 minute – you will.

What is "Knowledge"?

"Competence" is a sort of knowledge - but what kind? 

Fully understanding of what is " Competence", is essential for understanding ISO 9001 new version and why is it important to you as well!

What is "Competence"?

The organization knowledge is a new requirement, and you can bet on it that the auditors will ask about it. So, don't skip this one - know what the requirement and how to fulfill it.

Preview 03:10
Section 6 – Customers, Strategy and Policy
4 Lectures 07:01

The new version has broadened the customer focus to do list – let's see how far did they take it.

How far the customer focus goes?

Customer Focus
1 question

What does strategy have to do with ISO 9001?

Before that, what is "Strategy" really? 2 minutes for answering the questions.

What is "Strategy"?

Can we be the best in all?

How do we choose? And what does it have to do with quality policy? 

Preview 01:42

In this assignment, you are practicing how to write a quality policy, via a company activity and priorities description.
Quality Policy
1 question

Imagine you are standing in the center, and your colleges are pulling your arms to different directions.

Can a you progress to any direction? Take 1 minute to understand how to align policy to strategy.

Why should companies align quality policy to strategy?
Section 7 – Objectives, awareness, communication and documentation.
4 Lectures 09:43

What is a quality objective?

But before that -  what is an objective? And why the annual objectives are one of the most important element of success?

How to define annual objectives and why?

Why do we picked the job we have?

Why do we have certain habits?

Why do we have to carry out our work in this way? The answers are in awareness.

Rising of Awareness!

Why did the new version have broadened the communication section?

What is an internal versus external communication? And what will the auditor ask about?

When, how and with who to communicate?

What is documented information?

What do we need to document?

When and how?

What is a "Documented Information"?

1 question
Section 8 - How to operate a business according to ISO 9001?
3 Lectures 19:04

Chapter 8 at the new version, is the largest and most important one.

Its title has changed from "Product Realization" to "Operation", but why? What else have changed?

How to operate a business?

Here you'll see the best ways to communicating with customers, which leads to efficiently determining the requirements of the product or service.

Then design the product, including purchase of materials or external services.

What are the operation phases? Part 1 from 2

In this video we'll see how to carried out a well-managed production or service provision.

How to control it and validate that the product meets the requirements, plus how to release the product to customers

And finally – Cover how to handle non-conforming products before and after they release.

What are the operation phases? Part 2 from 2
Section 9 – Improvement tools
5 Lectures 11:54

Why does ISO 9001 forces companies to improve? What tools does it offer for improvement? All in the next 2 minutes.

How to Measure Performance and Improve?

The way we collect and analyze data, determines our decisions, so we better be carefull on what to collect and how to analyize.

What, How and When to Collect and Analyze Data?

How to Measure Performance?
1 question

The internal audit is one of the tools for control and improvement, from ISO 9001 first days. So, has it changed at the new version?

How to carry out an internal audit by 2015 version of ISO 9001?

The management review has a check list for how to do it. Did the list lengthen at the new version?

How to carry out a management review by 2015 version of ISO 9001?

What is a preventive action?

What is the great prevention machine? 

So, why was it cancelled at the new version of ISO 9001?

Why was preventive action was cancelled in the 2015 version of ISO 9001?
Section 10 – Take advantage of ISO 9001 for your life.
1 Lecture 01:03

You have ambitions and dreams – can ISO 9001 help you achieve them? Find out how! 

How to apply ISO 9001 in your career?
About the Instructor
Danielle Volski
4.5 Average rating
20 Reviews
205 Students
1 Course
Quality Consultant


I have over 16 years of professional experience.

I have begun my career as a software developer, after graduating B.A. in Math and Computer science in 1998.

I have worked 8 years for Hi-Tech companies, among them EMC and IBM, each for 3 years.

In 2008, I have made a career change to Quality Management, including 8 months professional course - CMQ (Certified Managers for Quality) based on the ASQ (American Society of Quality) course content and I was certified by the ASQ.

In my first 2 years, I worked for a consulting company. 

Since 2010, I am an independent consultant.

I am consulting to various industrial and Hi-Tech companies, and teach them how to be a learning company.

I have great passion towards quality management.

Not only it's methods are smart and last longing, but they really save hundreds of thousands of dollars!

Additionally, I have realized that it changes people lives, by ease they every day work, which can be smoother, and the contribution is realized using quality tools.

Of course, I use quality methods for my personal life as well, and it gives me enormous value.

So, I have taken my passion, and knowledge, to build this course and share it with you.