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Interviewing is carried out on a frequent basis across the globe. Investigative interviewing is the narrower band of criminal & disciplinary enquiry although it still connects with the fundamental process of speaking to people.
Often steeped in mystery and conjecture the thought of conducting such a process fills many with fear and trepidation.
This entry level course provides the practical tools to enable you to confidently conduct an investigatory interview with both witnesses and those individuals that may have contravened your organisations disciplinary code or are subject of a grievance and reach a decision that is both fair and lawful.
Used widely across the business community and the public sector the same elements have been adopted by the UK Police.
Ian Kirke is the Managing Director of leading UK Risk Consultants TFS (www.tfsuccess.com).
"TFS is providing Hertfordshire with a bespoke "out-of-custody" interview package to enable us to train all our uniformed response and neighbourhood officers. This training is providing officers with skills in recognising when out-of-custody interviews should be staged, how to stage such an interview, interviewing both cooperative and non-cooperative suspects, and dealing confidently with legal representatives; all in all professionalising and adding a consistency to out-of-custody interviewing in Herts.”
Shane O'Neill, Detective Chief Inspector, Hertfordshire Constabulary
What others have to say:
“As an experienced LP professional I believe that that the TFS approach to interviewing is like a breath of fresh air. The process driven methodology provides a practical framework that can be used to match all investigatory outcomes from low level disciplinary & grievance procedures to complex criminal investigations. An invaluable tool providing a significant ROI for investigators, especially those with limited experience, I highly recommend the programme.”
Gary Tattersall, Group Risk Manager, Jack Wills
“As an experienced investigator working within an ever changing company, time considered for investigations has always proven to be limited. The TFS investigation and interview techniques offer a structured process that is easy to follow, quick to prepare and gets the results required whilst demonstrating a clear understanding of investigations in business and knowledge of employment law. I also liked the approach to the training, particularly with the role-play exercises, it makes it go beyond just theory.”
Leyton, Morgan Head of Business Protection at Sally Salon Services
Some of the best bits:
How to manage different personalities presented: Liar, truth, silence, mixture, etc. Tested repeatedly via Employment Tribunals G.D, Space.UK
Knowing that failure to obtain an admission is not the end of the line S.D, JD Sports
Confidence in doing the right thing practically and legally O.C, Sainsbury’s Supermarkets
Applying a consistent model to unique situations A.H, Waitrose
Flow chart system OC, TSS
Fantastic structured way / process to investigate TP, Tesco
5 WH, flowchart of events MB, Selco
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|Section 1: Introduction|
Welcome to the course.
What is the principle purpose of an interview?
The basic Legal considerations.
|Section 2: Questioning skills|
A new dimension to the 'guess the name of the character' that is stuck on my forehead game ...
|Section 3: Dealing with witnesses|
You are the witness ...
You are the witness ...
|Section 4: You will need a pen and paper for the following 3 lectures|
Let's see what you can remember.
Changing the order ...
Getting to the detail ...
|Section 5: Dealing with witnesses - Recap & Review|
The BIT model ©TFS 2013
|Section 6: Dealing with Suspects|
An Investigation Case Study.
The Known's & Unknown's.
Listing the key issues.
How to determine when to conduct the interview?
|Section 7: The interview plan|
Constructing the Interview Plan.
The Plan - A chronological approachPreview
The Plan - Ready for interview
The Plan - Showing it to the suspect in advance?
The most difficult scenario?
Dealing with SilencePreview
Dealing with a Liar
Dealing with the Truth
|Section 8: Dealing with Union & Staff Representatives|
Union & Staff Representatives
|Section 9: Recap & Review|
The Key Learning Points
|Section 10: Goodluck and may the PLAN be with you!|
Read what other people have to say ...
A former senior UK police officer now MD of TFS a leading UK Risk Consultancy (www.tfsuccess.com) and academic. Is presently studying for a professional doctorate in Criminal Justice Studies and has a post at the Department of Criminology at Leicester University.
The frustration and detection of internal crime has seen significant success, including a year on year saving of £2.2M for a leading supermarket chain. Ian’s final Masters Dissertation ‘The Credit Crunch, other fine Biscuits and Foie Gras – Do retailers have the appetite to deal with employee driven stock loss?’ recommends a number of pragmatic solutions.
He is keen to add value to the commercial sector in terms of understanding the best ways of eliminating bulk and violent crime within the workplace by engaging with, amongst others, current and ex-offenders.