Introduction to Quality Management

How to control project quality in the construction industry - understanding QA and implementing a QA system.
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  • Lectures 36
  • Contents Video: 2 hours
    Other: 2 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
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About This Course

Published 7/2013 English

Course Description

This course has been designed for business owners and anyone involved in project management, and will be of particular interest to Estimators, Builders, Engineers, Construction and Project Managers, Project Coordinators,Works Managers, Quality Managers or those intending to be involved in the area of controlling costs, quality or any other risks on projects. It is the introductory course to the ASQA Unit of Competency Manage Project Quality BSBPMG513A - which is part of the Diploma of Project Management BSB51413. Contact us at Exner Education if you are interesting in the Unit of Competency or full Diploma Course.

Please note that this course is priced in US dollars.

What are the requirements?

  • Basic understanding of construction projects

What am I going to get from this course?

  • The course will provide you with the ability to design your own quality assurance system for building and construction, or provide you with a very good practical understanding of Quality and Quality Management.
  • You will understand the principle of quality targets in construction
  • What does a quality management system look like, and what does it do
  • What is does quality management compliance mean
  • What does certification mean
  • What are key quality documentation for your construction project
  • What is a quality audit and how to survive one

What is the target audience?

  • Construction estimators, builders, engineers, construction and project manages, quality managers

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction to this Course on Quality Management in Construction
03:48
This video introduces the 8 modules of this course and explains the course objectives. They are to provide you with an understanding of the following aspects, as they relate to the building and construction industry:

1) Quality Assurance systems

2) Management Systems Principles

3) Compliance with Quality Assurance systems

4) Development of Quality Assurance and Management System

5) A Quality Audit - Preparing for the Process

6) How to Communicate Quality Requirements Amongst Staff

To be honest - the 6 items above are they key things you need to know to be able to get a good Quality Management System up and running. 

45 pages
These detailed notes on Understanding Quality Standards cover the following topics:

1) Key definitions you must understand
2) What is meant by "Quality"
3) Examples of "Quality"
4) About the Quality Standards  - fundamentals and requirements
5) What are the Quality Management Principles
6) What does compliance with the Quality Standards mean
7) What is meant by "Gaining Certification"
8) What do quality Auditors focus on 
9) What are Quality Documentation/Records 

Section 2: Module 1: Understanding Quality Standards
12:17
The Video on Understanding Quality Standards explains the following topics:


1) Key definitions you must understand

2) What is meant by "Quality"

3) Examples of "Quality"

4) About the Quality Standards  - fundamentals and requirements

5) What are the Quality Management Principles

6) What does compliance with the Quality Standards mean

7) What is meant by "Gaining Certification"

8) What do quality Auditors focus on 

9) What are Quality Documentation/Records 

2 pages
Complete this assessment task to test your understanding of the what is meant by Quality and Quality Standards.
3 pages
Check out your answers here - see if you have a good grasp of What we meant by "Quality Standards"
Section 3: Key Components of the Management System
10:45
These video for Managing Project Quality talks about how a simple quality management system is implemented on a construction project. The video talks about:

1) Key components of a construction quality management system

2) Hierarchy of Documentation to be considered

3) What is Management Documentation

4) What are Inspection and Test Plans (ITP's)

5) What is Technical Product Documentation

6) What are Specifications

7) How to develop a Simple Management System

8) Key components of the system

9) Benefits of developing a management system

10) The Index/Outline for a Simple Management System

2 pages
Complete this assessment task to consolidate your understanding of the important of quality documentation, how to manage that documentation and what problems are often faced in the building and construction industry with the preparation and management of quality documentation.
2 pages
Check out your answers here. 
Section 4: Module 3 - The Project Documentation Cycle
10:34
The Video on Quality Documents and Quality Policy  explains how to prepare a Quality Policy. The notes cover:

1) The project documentation cycle for the building and construction industry

2) Key quality documents that form part of this cycle

3) The Quality Policy - Looking at Exner's Quality Policy for example

4) What are the components of the Quality Policy - studying each component in detail

5) Looking at examples of Quality Policies for other major construction firms

6) Important issues to note about Quality Policies

7) How to write your own Quality Policy

1 page
Undertake this task to fully understand the importance of 1) writing a quality policy and 2) making sure you can achieve and comply with the contents of your quality policy.
Section 5: Module 4 - Video Case Study - Writing A Quality Strategy
01:44
This video provides you with instructions on undertaking a case study on the construction project "Western Ring Road Freeway Linkage Project". 

The specific focus of this case study is on understanding the project's quality strategy - a very important that must be given consideration when establishing a quality management system.

3 pages
Here is the detailed case study - both background information and questions to answer - after watching the video.
Module 4: Answers to Self Assessment Task
5 pages
Section 6: Module 5 - Preparing A Project Quality Management Plan
09:37
This Module video covers the contents of a Quality Management Plan and how it corresponds to your organisation's Quality Policy and Quality Documentation. 

It explains the Quality Management Section sets out details on:

1. What the quality targets are for the project

2. What quality assurance is in place on the project - how it is managed

3. What controls are in place to ensure quality assurance is working on the projects .

It also talks about the requirements on 

1 Identification

2 Traceability and reporting requirements 

2 pages
Undertake this task to improve your understanding of preparing a quality plan
3 pages
Check out your answers here
9 pages
Here is a sample Project Management Plan that includes a Quality Management Plan (See page 6 of the plan). 
Section 7: Module 6 - Control of Inspection and Testing
Module 6 - Video: Control of Inspection and Testing
10:17
01:38
This video introduces the topics of testing and control of construction works.  There are 5 videos in this topic - which cover the following:

Video 1.Introducts the aspects you need to know about Inspection and Testing and Control of Non-Conforming Products on construction projects

Video 2: Is an interview with Dr Collette Burke, Civil Engineer, talking about Inspection and Test Plans. She uses an ITP example from the Project: Chadwell Shopping Centre, West Mall - talking about the process of concrete works - suspended slabs. Collette explains exactly how the ITP is filled out and the important purpose that it serves in the quality process.

Video 3: Introduces and explains the concept of Non-Conforming Products and Controlling non conformances,

Video 4: Is another interview with Dr Collette Burke, explaining what happens when a Non-Conformance is found during the Inspection and Testing of the concrete works at the Chadwell Shopping Centre (as explained in Video 2).

Video 5: Is a conclusion video, re-capping on the importance of this topic.

07:40
      • Video 2: Is an interview with Dr Collette Burke, Civil Engineer, talking about Inspection and Test Plans. She uses an ITP example from the Project: Chadwell Shopping Centre, West Mall - talking about the process of concrete works - suspended slabs. Collette explains exactly how the ITP is filled out and the important purpose that it serves in the quality process.

02:22

Video 3: Introduces and explains the concept of Non-Conforming Products and Controlling non conformances,

06:08

Video 4: Is another interview with Dr Collette Burke, explaining what happens when a Non-Conformance is found during the Inspection and Testing of the concrete works at the Chadwell Shopping Centre (as explained in Video 2).

00:17
This is the final video for this module, providing a conclusion on how ITP's and NCR's work together.
2 pages
Test your knowledge of ITP's and NCR's - its a very important area.
2 pages
Check out your answers here.
Section 8: Module 7 - Controlling Non-conforming Product
13:21
This video explains how you "Continually Improve" via a combination of a variety of activities in your construction organisation. 

The video then looks at

1. What systems must be implemented to ensure you continually improve

2. What the continuous improvement cycle looks like

3.Procedures involved

4. Examples of Continuous Improvement Notices

1 page
Undertake this assessment task to improve your understanding of how continuous improvement works in practice.
2 pages
Check out your answers here.
Section 9: Module 8: Continuous Improvement
12:51
This video explains how the management system works with the co-opertion of the following three components:
1. The Management System
2. The Quality System Plan
3. Performance Review (ITP's, NCR's)
It also provides documentation tips, how to control documents and explains how to prepare for and survive quality audits. 
1 page
Undertake this assessment task to improve your knowledge of Quality Documentation and Preparing for a Quality Audit
2 pages
Check your answers here.
Section 10: Module 9: Management System Summary
Module 9 - Video: Management System Summary
14:58
Section 11: Final Case Study Task - Project Quality
8 pages
Complete this comprehensive case study on your own construction project to really consolidate your knowledge of quality assurance and management. Contact us if you are interested in enrolling in and undertaking the full Unit of Competency - Manage Project Quality - which is one part of a Diploma of Project Management.
Section 12: Some Good Resources from the Internet on Construction Quality Management
16 pages
This is a good, straight forward sample of a Quality Assurance Plan for a Large Construction Project. 
Section 13: Consider Undertaking the Accredited Assessment for BSBPMG513A
9 pages
These documents set out the full competency requirements of the Unit of Competency BSBPMG513A - which are covered here in the course Introduction to Quality Management. 

If you want to be assessed as competent and receive a Statement of Attainment for the Unit - you will need to enrol, pay the assessment cost and complete and return to us the assessment for marking. 

I have set out the instructions and enrolment form in the next section, followed by the Assessment question.

Section 14: Freedom to Choose - Exner's TV Ad
Freedom to Choose
01:01

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Instructor Biography

Exner Education, Project Management for Building and Construction

Exner is an integrated education and consulting firm with over 25 years of experience providing an extensive range of professional management services to the construction industry. Our hands-on experience includes design and construction, expert claims quantification and management, project management, business systems consulting, value for money models, safety in design and risk management systems.

Exner Education is an ASQA registered RTO and is the training development and delivery branch of Exner. From its practical experience and knowledge Exner Education has designed, developed and delivered construction specific training over the past 15 years. Exner Education provides a 'hands on' practical approach to training, developed and delivered by people who have real current practical experience in the field and are qualified VET sector trainers. This gives Exner a unique ability to balance both theoretical teaching knowledge complemented with current 'best practice' work examples.

Our Training & Education experience includes the instructional design of training ranging from:

· safety and site compliance;

· project management including from tender preparation, claims management to project close out;

· engineering practices; and,

· corporate improvement strategies.

Exner Education has designed, developed and delivered training for both large and small companies as well as government authorities including, Leighton Contractors, Pro-Build, Grocon, Schiavello, MBAV, HIA, VMIA, Nicholson Construction, Johns Lyng, APM Group, Victorian Managed Insurance Authority, VicRoads, Department of Treasury and Finance and Victorian Catchment Management Authority.

Exner continues to develop its online learning 'experience' and provides a unique interactive delivery methodology which gives students world first teaching tools, combining Exner's practical construction knowledge with core theory to further enhance the students learning experience.

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