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Introduction to Quality Management

How to control project quality in the construction industry - understanding QA and implementing a QA system.
4.8 (7 ratings)
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84 students enrolled
Last updated 11/2014
English
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Includes:
  • 2 hours on-demand video
  • 20 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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Description

This course has been designed for business owners and anyone involved in project management, and will be of particular interest to Estimators, Builders, Engineers, Construction and Project Managers, Project Coordinators,Works Managers, Quality Managers or those intending to be involved in the area of controlling costs, quality or any other risks on projects. It is the introductory course to the ASQA Unit of Competency Manage Project Quality BSBPMG513A - which is part of the Diploma of Project Management BSB51413. Contact us at Exner Education if you are interesting in the Unit of Competency or full Diploma Course.

Please note that this course is priced in US dollars.

Who is the target audience?
  • Construction estimators, builders, engineers, construction and project manages, quality managers
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What Will I Learn?
The course will provide you with the ability to design your own quality assurance system for building and construction, or provide you with a very good practical understanding of Quality and Quality Management.
You will understand the principle of quality targets in construction
What does a quality management system look like, and what does it do
What is does quality management compliance mean
What does certification mean
What are key quality documentation for your construction project
What is a quality audit and how to survive one
View Curriculum
Requirements
  • Basic understanding of construction projects
Curriculum For This Course
Expand All 36 Lectures Collapse All 36 Lectures 03:59:18
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Introduction to this Course on Quality Management in Construction
2 Lectures 03:48
This video introduces the 8 modules of this course and explains the course objectives. They are to provide you with an understanding of the following aspects, as they relate to the building and construction industry:

1) Quality Assurance systems

2) Management Systems Principles

3) Compliance with Quality Assurance systems

4) Development of Quality Assurance and Management System

5) A Quality Audit - Preparing for the Process

6) How to Communicate Quality Requirements Amongst Staff

To be honest - the 6 items above are they key things you need to know to be able to get a good Quality Management System up and running. 

Preview 03:48

These detailed notes on Understanding Quality Standards cover the following topics:

1) Key definitions you must understand
2) What is meant by "Quality"
3) Examples of "Quality"
4) About the Quality Standards  - fundamentals and requirements
5) What are the Quality Management Principles
6) What does compliance with the Quality Standards mean
7) What is meant by "Gaining Certification"
8) What do quality Auditors focus on 
9) What are Quality Documentation/Records 

Detailed Notes on Quality Management
45 pages
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Module 1: Understanding Quality Standards
3 Lectures 12:17
The Video on Understanding Quality Standards explains the following topics:


1) Key definitions you must understand

2) What is meant by "Quality"

3) Examples of "Quality"

4) About the Quality Standards  - fundamentals and requirements

5) What are the Quality Management Principles

6) What does compliance with the Quality Standards mean

7) What is meant by "Gaining Certification"

8) What do quality Auditors focus on 

9) What are Quality Documentation/Records 

Preview 12:17

Complete this assessment task to test your understanding of the what is meant by Quality and Quality Standards.
Module 1: Assessment Task on Understanding Quality Standards
2 pages

Check out your answers here - see if you have a good grasp of What we meant by "Quality Standards"
Module 1: Answer to the Assessment Task
3 pages
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Key Components of the Management System
3 Lectures 10:45
These video for Managing Project Quality talks about how a simple quality management system is implemented on a construction project. The video talks about:

1) Key components of a construction quality management system

2) Hierarchy of Documentation to be considered

3) What is Management Documentation

4) What are Inspection and Test Plans (ITP's)

5) What is Technical Product Documentation

6) What are Specifications

7) How to develop a Simple Management System

8) Key components of the system

9) Benefits of developing a management system

10) The Index/Outline for a Simple Management System

Module 2: Video on Managing Project Quality
10:45

Complete this assessment task to consolidate your understanding of the important of quality documentation, how to manage that documentation and what problems are often faced in the building and construction industry with the preparation and management of quality documentation.
Module 2: Self Assessment Task on Managing Project Quality
2 pages

Check out your answers here. 
Module 2: Answers to Self Assessment Task
2 pages
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Module 3 - The Project Documentation Cycle
2 Lectures 10:34
The Video on Quality Documents and Quality Policy  explains how to prepare a Quality Policy. The notes cover:

1) The project documentation cycle for the building and construction industry

2) Key quality documents that form part of this cycle

3) The Quality Policy - Looking at Exner's Quality Policy for example

4) What are the components of the Quality Policy - studying each component in detail

5) Looking at examples of Quality Policies for other major construction firms

6) Important issues to note about Quality Policies

7) How to write your own Quality Policy

Module 3: Video - The Project Documentation Cycle
10:34

Undertake this task to fully understand the importance of 1) writing a quality policy and 2) making sure you can achieve and comply with the contents of your quality policy.
Module 3: Self Assessment Task on Quality Documents & Policy
1 page
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Module 4 - Video Case Study - Writing A Quality Strategy
3 Lectures 01:44
This video provides you with instructions on undertaking a case study on the construction project "Western Ring Road Freeway Linkage Project". 

The specific focus of this case study is on understanding the project's quality strategy - a very important that must be given consideration when establishing a quality management system.

Module 4: VIdeo - A Case Study on the Wester Ring Road Quality Strategy
01:44

Here is the detailed case study - both background information and questions to answer - after watching the video.
Module 4: Self Assessment Task - Major Case Study Instructions
3 pages

Module 4: Answers to Self Assessment Task
5 pages
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Module 5 - Preparing A Project Quality Management Plan
4 Lectures 09:37
This Module video covers the contents of a Quality Management Plan and how it corresponds to your organisation's Quality Policy and Quality Documentation. 

It explains the Quality Management Section sets out details on:

1. What the quality targets are for the project

2. What quality assurance is in place on the project - how it is managed

3. What controls are in place to ensure quality assurance is working on the projects .

It also talks about the requirements on 

1 Identification

2 Traceability and reporting requirements 

Module 5: Video-Preparing a Project/Quality Management Plan
09:37

Undertake this task to improve your understanding of preparing a quality plan
Module 5: Self Assessment Questions
2 pages

Check out your answers here
Module 5: Answers to Self Assessment Questions
3 pages

Here is a sample Project Management Plan that includes a Quality Management Plan (See page 6 of the plan). 
Module 5: Project Management Plan (includes Quality Plan) Sample
9 pages
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Module 6 - Control of Inspection and Testing
8 Lectures 28:22
Module 6 - Video: Control of Inspection and Testing
10:17

This video introduces the topics of testing and control of construction works.  There are 5 videos in this topic - which cover the following:

Video 1.Introducts the aspects you need to know about Inspection and Testing and Control of Non-Conforming Products on construction projects

Video 2: Is an interview with Dr Collette Burke, Civil Engineer, talking about Inspection and Test Plans. She uses an ITP example from the Project: Chadwell Shopping Centre, West Mall - talking about the process of concrete works - suspended slabs. Collette explains exactly how the ITP is filled out and the important purpose that it serves in the quality process.

Video 3: Introduces and explains the concept of Non-Conforming Products and Controlling non conformances,

Video 4: Is another interview with Dr Collette Burke, explaining what happens when a Non-Conformance is found during the Inspection and Testing of the concrete works at the Chadwell Shopping Centre (as explained in Video 2).

Video 5: Is a conclusion video, re-capping on the importance of this topic.

Module 6:Video 1.Introduction to ITP's and Control of Non-Conforming Product
01:38

      • Video 2: Is an interview with Dr Collette Burke, Civil Engineer, talking about Inspection and Test Plans. She uses an ITP example from the Project: Chadwell Shopping Centre, West Mall - talking about the process of concrete works - suspended slabs. Collette explains exactly how the ITP is filled out and the important purpose that it serves in the quality process.

QA Module 6 - Video 2 - Inspection and Test Plans Interview
07:40

Video 3: Introduces and explains the concept of Non-Conforming Products and Controlling non conformances,

QA Modue 6 - Video 3 - Explaining Non-Conforming Products
02:22

Video 4: Is another interview with Dr Collette Burke, explaining what happens when a Non-Conformance is found during the Inspection and Testing of the concrete works at the Chadwell Shopping Centre (as explained in Video 2).

QA Module 6: Video 4 Interview Explaining NCR's
06:08

This is the final video for this module, providing a conclusion on how ITP's and NCR's work together.
QA Module 6: Video 5 - Conclusion on ITP's and NCR's
00:17

Test your knowledge of ITP's and NCR's - its a very important area.
Module 6: Self Assessment Questions
2 pages

Check out your answers here.
Module 6: Answers to Self Assessment
2 pages
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Module 7 - Controlling Non-conforming Product
3 Lectures 13:21
This video explains how you "Continually Improve" via a combination of a variety of activities in your construction organisation. 

The video then looks at

1. What systems must be implemented to ensure you continually improve

2. What the continuous improvement cycle looks like

3.Procedures involved

4. Examples of Continuous Improvement Notices

Module 7: Video on Continuous Improvement
13:21

Undertake this assessment task to improve your understanding of how continuous improvement works in practice.
Module 7: Self Assessment Question
1 page

Check out your answers here.
Module 7: Answers to Self Assessment
2 pages
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Module 8: Continuous Improvement
3 Lectures 12:51
This video explains how the management system works with the co-opertion of the following three components:
1. The Management System
2. The Quality System Plan
3. Performance Review (ITP's, NCR's)
It also provides documentation tips, how to control documents and explains how to prepare for and survive quality audits. 
Module 8: Video: Continuous Improvement
12:51

Undertake this assessment task to improve your knowledge of Quality Documentation and Preparing for a Quality Audit
Module 8: Self Assessment Questions
1 page

Check your answers here.
Module 8: Answers to Self Assessment Questions
2 pages
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Module 9: Management System Summary
1 Lecture 14:58
Module 9 - Video: Management System Summary
14:58
4 More Sections
About the Instructor
4.0 Average rating
102 Reviews
1,248 Students
23 Courses
Project Management for Building and Construction

Exner is an integrated education and consulting firm with over 25 years of experience providing an extensive range of professional management services to the construction industry. Our hands-on experience includes design and construction, expert claims quantification and management, project management, business systems consulting, value for money models, safety in design and risk management systems.

Exner Education is an ASQA registered RTO and is the training development and delivery branch of Exner. From its practical experience and knowledge Exner Education has designed, developed and delivered construction specific training over the past 15 years. Exner Education provides a 'hands on' practical approach to training, developed and delivered by people who have real current practical experience in the field and are qualified VET sector trainers. This gives Exner a unique ability to balance both theoretical teaching knowledge complemented with current 'best practice' work examples.

Our Training & Education experience includes the instructional design of training ranging from:

· safety and site compliance;

· project management including from tender preparation, claims management to project close out;

· engineering practices; and,

· corporate improvement strategies.

Exner Education has designed, developed and delivered training for both large and small companies as well as government authorities including, Leighton Contractors, Pro-Build, Grocon, Schiavello, MBAV, HIA, VMIA, Nicholson Construction, Johns Lyng, APM Group, Victorian Managed Insurance Authority, VicRoads, Department of Treasury and Finance and Victorian Catchment Management Authority.

Exner continues to develop its online learning 'experience' and provides a unique interactive delivery methodology which gives students world first teaching tools, combining Exner's practical construction knowledge with core theory to further enhance the students learning experience.

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