Introduction to Listening Skills.

Learn how to become an effective helpful listener in relationships, at work or as an introduction to counselling.
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  • Lectures 12
  • Length 1 hour
  • Skill Level Beginner Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 11/2015 English

Course Description

The course offers an insight into the basic listening skills involved in a helpful listening relationship. Audio lectures with Power point presentation videos and print outs are all used to aid your learning, but the most benefit will be gained by practice. Consisting of almost 2 hrs of lectures, you can learn the basic skills very quickly, or you can take your time to process the information, develop your understanding of the use and purpose of these skills in helpful listening situations and develop your confidence in utilising them in your everyday relationships with friends and family. You may take your new found learning into the workplace for use with colleagues and clients, or you may use the course as an introduction to professional counselling practice. There will be space for you to reflect on your learning throughout and towards the end of the course.

What are the requirements?

  • A desire to listen helpfully to others.
  • Access to the internet.
  • Opportunities to practice listening and responding.
  • The help of a supportive observer to give you feedback on skill development.

What am I going to get from this course?

  • Listen actively, effectively and helpfully to others.
  • Develop understanding of the use and purpose of basic listening skills.
  • Grow in confidence as a helpful listener.
  • Use skills in relationships with others, at work or to start a new career in counselling.

Who is the target audience?

  • Those who would like to develop their listening abilities and skills for further use with family and friends, at work or as an introduction to counselling.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Introduction: What is involved in learning about helpful listening.

An overview of course content, exploring what learning may be like and the benefits of taking the course.

Section 2: Confidentiality.

Learn about the extent of confidentiality in helpful listening and about minimising the risks to yourself as a listener. Develop your understanding of how professional counsellors work with confidentiality and become more confident in managing the information that is shared with you.

6 questions

An overview of learning about confidentiality in counselling and helpful listening.

Section 3: What is listening?

Look at what listening involves in terms of positive body language and explore the barriers to effective listening.


A list of possible barriers to effective helpful listening.

5 questions

Helps with differentiating between what good listening looks like, and what constitutes barriers to good listening.

Section 4: The core conditions

Exploring the underlying qualities or conditions within the listener which are at the heart of a helpful listening relationship. The student will develop an understanding of those core conditions so that they can better develop them within themselves and offer them in listening situations.

5 questions

Five questions to test your understanding of those listener qualities.

Section 5: Minimal verbal responses.

Overview the use of body language and look at the use and purpose of minimal verbal responses in helpful listening. Identifying which ones you use when responding to others as a listener.

Section 6: Reflecting/mirroring.

Exploring the use and purpose of reflecting back what is heard when listening.

5 questions

Choose an appropriate reflection to some speaker statements.

Section 7: Paraphrasing.

Exploring empathy and the use and purpose of paraphrasing the essence of the message conveyed by a speaker.

6 questions

Practice paraphrasing skills by choosing the most appropriate paraphrase in response to speaker statements

Section 8: Silence.

Developing our understanding of the effects of silence and it's use and purpose in listening helpfully to others.

The use of silence
5 questions
Section 9: Asking questions.

Discover the effect of various types of questions and learn to utilise open questions in helpful listening scenarios.

5 questions

Choose an appropriate question to ask a speaker to enable them to say more, to think more or to make choices and decisions for themselves..

Section 10: Summarising.

Learn about the skill of summary, how to use it and what it's purpose is in active listening.

Use of summary.
5 questions
Section 11: Course conclusion and moving on.

Summing up all the skills learned in the course and thinking about what's next.

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Instructor Biography

Lynne Learmonth, PG Dip. Counselling. PGCE

Lynne is a fully qualified counsellor with over twenty years of experience as a counsellor, counselling trainer and counselling supervisor. Lynne has written, developed and delivered her own programme of counselling training courses which include basic listening skills, theory, personal development and full diploma in counselling. She has worked as a volunteer counsellor, and set up group facilitation for abused women and girls, and she has managed a generic private counselling service offering one to one, couple and group counselling as well as supervision for existing counsellors and students. Her experience includes teaching at both college and university level and for private training organisations as well as her own. She now offers you the chance to learn about counselling and personal development through online Udemy courses. Sign up and see for yourself.

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