Understanding JIRA for users, managers and admins

Everything you need to know to get started with Atlassian's powerful agile project management and issue tracker tool.
4.4 (381 ratings) Instead of using a simple lifetime average, Udemy calculates a
course's star rating by considering a number of different factors
such as the number of ratings, the age of ratings, and the
likelihood of fraudulent ratings.
1,695 students enrolled Bestselling in JIRA
$19
$90
79% off
Take This Course
  • Lectures 51
  • Length 6 hours
  • Skill Level All Levels
  • Languages English, captions
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
Wishlisted Wishlist

How taking a course works

Discover

Find online courses made by experts from around the world.

Learn

Take your courses with you and learn anywhere, anytime.

Master

Learn and practice real-world skills and achieve your goals.

About This Course

Published 4/2016 English Closed captions available

Course Description

This Introduction to JIRA course is intended to be to get you up to speed on how to be more productive and effective in JIRA. With over 5 hours of content, we'll focus on the three main types of users in JIRA. The modules in this course are broken up for each of these types, so no matter which one you are you'll be able to quickly access the things you need.

In the first module, we'll cover some core concepts and terms you'll need to know about both agile and JIRA before diving into the software itself. 

After that, we'll look at JIRA from an end user's perspective. What are the key things you'll need to know as someone who's just using JIRA at your company? That's what we'll look at in the second module.

When you're a team leader or manager using JIRA, there's some things you can do to help your team be more effective. So we'll look at some of these things in the third module.

Finally, as a JIRA administrator there's a lot of ways you can help your company by setting them up for success in JIRA. In the fourth module, we'll look at JIRA from an administrator's perspective.

Now even though this course is organized for different types of users, I wanted to make it so no matter what type of user you are you'll benefit from watching all of it if you wanted. For example, even if you're only using JIRA as an end user you can find it beneficial to understand how JIRA workflows and processes work so you can "speak the language" when you're asking your JIRA administrator for something.

What are the requirements?

  • While you don't have to have JIRA to watch this course, if you want to follow along you'll need at least a JIRA Software Cloud subscription from Atlassian.

What am I going to get from this course?

  • Understand JIRA's core features and how it works.
  • Use JIRA more productively.
  • Benefit from JIRA as a team leader or manager.
  • Set JIRA up for your team or company as an administrator.

What is the target audience?

  • This JIRA course is meant for three main types of people: JIRA users who want to be able to use it better. Team leaders and managers who want to take advantage of its features for their team and, finally, administrators who need to set JIRA up for their teams and companies.
  • This JIRA course is NOT meant to be an end-all, one-stop-shop for everything you'll need to know to customize every feature in JIRA. There's just too many variables to include everything, so instead we're focusing on the core concepts and features to get you up to speed quickly.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Course Introduction
02:36

Let's start this course with a quick video explaining exactly what JIRA is.

03:23

Every instructor on Udemy organizes their courses differently, so I thought I'd take a few minutes to explain how I've organized this course so you'll have the best chance of success using it.

Section 2: Terms & Concepts
00:41

In this video we'll set the expectations for what we'll cover in this module.

12:02

Are you familiar with agile terms and concepts? If not, this video will cover some of the key things you'll find when working in JIRA.

07:43

With this video, we'll continue getting an understanding of some general agile terms that are key to working well in JIRA.

08:24

We'll shift from general agile terms in this video to understanding some fundamental terms and concepts for JIRA itself.

05:32

When you're starting with JIRA, you have two options: Cloud or server. In this video, we'll discuss some key differences from my experience and why you might choose one over the other.

Terms & concepts quiz
5 questions
Section 3: Using JIRA
00:34

In this video we'll set the expectations for what we'll cover in this module.

09:44

We'll dive into JIRA for the first time in this video and get acquainted with it's user interface.

05:10

While I'm sure you're familiar with what a project is in the general sense, in this video we'll take a look at what projects mean in JIRA.

14:53

Another key interface we should get familiar with when working in JIRA is the issue detail view, so we'll cover that in this video.

06:28

Issues are a backbone in JIRA, so we'll take a few minutes to cover how to create them in this video.

05:36

When you're on a team, you can get thousands upon thousands of issues in JIRA. Because of this, finding them is vital. In this video we'll cover how to find specific issues using JIRA's powerful search.

05:04

When you still can't find what you're looking for, JIRA has an advanced search feature that'll let you find anything. 

04:47

Once you've found the issues you need, you can save them off for a myriad of different uses. This is critical for using them in different things such as agile boards, dashboards, etc.

07:08

Let's cover some of the key things we'll need to know about scrum agile inside of JIRA.

06:57

Over the years, I've found there's a few things to help you manage your backlog on a day-to-day basis better. In this video we'll look at some of those tips and ways to help you be more organized for your next sprint.

04:21

While many of the core features are the same, there are a few differences so if you're using a kanban board instead of a scrum board we'll look at that in this video. 

08:16

When a story is too big to get done in a single sprint, you'll need an epic. Let's look at how we can create and use those in JIRA.

09:35

Whether you're developing software or working on something completely different, iteration is the key to success. Nothing is perfect, so it needs versions to provide new features and fix bugs as they're found. In this video we'll look at how to use JIRA's versioning system to track all of that.

JIRA for users quiz
3 questions
Section 4: JIRA for managers and team leads
00:40

In this video we'll set the expectations for what we'll cover in this module.

04:16

If your JIRA administrator hasn't done it for you, one of the first things you'll need to do as a team lead is build your team's agile board. We'll look at how to build a scrum board in this video.

16:13

After your board is built, you can customize it to fit your team's needs. We'll look at the ways you can do that in this video.

11:20

We'll continue from our previous video and keep looking at ways to edit your scrum boards.

03:31

If your JIRA administrator hasn't done it for you, one of the first things you'll need to do as a team lead is build your team's agile board. We'll look at how to build a kanban board in this video.

17:52

After your board is built, you can customize it to fit your team's needs. We'll look at the ways you can do that in this video.

13:46

We'll continue from our previous video and keep looking at ways to edit your kanban boards.

09:23

Have you ever wondered how much time your team is spending on something? Are they meeting expectations? Exceeding them? JIRA has some incredible reporting tools that can give you the answers you need, you just need to know where to look. And that's what we'll cover in this video.

10:24

Dashboards are a great way to keep tabs on the day-to-day progress of just about anything going on with your team's projects. In this video, we'll look at ways to create them and how you can share them with your team so they'll know what's going on as well.

07:15

One of the huge benefits of JIRA is its ability to allow for clear communications on your team. With this video, we'll look at how you can create and share any filters with your team so they'll be able to be on the same page.

08:50

With thousands upon thousands of potential issues in your team's JIRA installation, it can be time consuming to make changes on each one individually. So let's look at how you can be more productive by editing a lot of issues at once.

JIRA for team leaders/managers quiz
3 questions
Section 5: JIRA for administrators
00:51

In this video we'll set the expectations for what we'll cover in this module.

07:25

The first step to customizing JIRA is adding the rest of your team. In this video we'll look at how you can do this.

07:52

In JIRA, you'll organize your team into a feature called groups. We'll look at how to set these up in this video.

03:20

After you have users on your team, they'll need projects. In this video we'll look at how you can create new projects for them.

08:35

Once a project is created, it'll need to be customized. In this video we'll get an overview of how to administer projects.

04:40

There are some issue types that come with JIRA, but chances are good your team will need something more. In this video we'll look at customizing JIRA with new issue types.

02:51

After you have a new issue type, you'll need to assign it to your team's projects so they can use it. We'll look at that  process in this video.

15:31

What you see on an issue is all based on a feature in JIRA called screens. In this video we'll get an understanding of screens and how to work with them.

04:37

Not started. To-do. In progress. Complete. These are all potential statuses you'll need for your issues to go from "Not started" to "Complete". In this video we'll look at how to set them up.

07:51

What order do your statuses go? Should an issue go from "In progress" to "Complete" or should it go from "In progress" to "Pending approval"? In this video we'll get an in-depth understanding of what workflows are.

02:45

In this video we'll look at how you can edit a workflow that already exists to keep customizing your JIRA installation.

05:07

When your team completes an issue, is it done or is it something they decided they won't do? In this video we'll get an understanding of resolutions and how you can work with them to get more context on statuses.

05:16

You'll have to create some new fields for your team. In this video we'll look at how you can do it.

04:47

In this video we'll look at how JIRA handles permissions and how you can customize them for your team.

JIRA for administrators quiz
3 questions
Section 6: Course summary
02:13

With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at what we accomplished and some tips for where to go for more help when you need it.

Section 7: Bonus: Customer questions
How to get issues to show up on scrum and kanban boards at the same time
15:16
How to move issues between projects
10:20
04:40

In this video we'll answer a question from Ken in the Q&A section of this course. Ken says he's not able to see the dropdown boxes in JIRA search, so we'll look at how to show those if they're not there.

04:05

In this video we'll answer a question from Steven in the Q&A section of this course. Steven is wondering what it means when you assign an issue to "Automatic".

04:36

In this video, we'll answer a question from Saurabh on how to update issues from a sprint and associate it with a version. 

Students Who Viewed This Course Also Viewed

  • Loading
  • Loading
  • Loading

Instructor Biography

Dan LeFebvre, Best-selling author and productivity expert

Thanks for stopping by. I'm a best-selling author, and a 3D generalist, photographer, podcaster and blogger. For over a decade, I've worked to become more productive in my career while allowing myself time to follow my personal goals on the side. In that time, I've found success in the productivity space as I've written a few books to share my processes. Now, I'm hoping to continue helping you be more productive here at Udemy. Got questions? Let me know!

Ready to start learning?
Take This Course