Work with Emotional Intelligence for a Richer, Fuller Life

Learn how your emotions influence how you perform, build relationships and make good quality decisions.
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Instructed by Robin Hills Business / Management
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  • Lectures 30
  • Length 1.5 hours
  • Skill Level Intermediate Level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 8/2015 English

Course Description

Emotional intelligence is the ability to combine thinking with feelings in order to build good quality relationships and to make good authentic decisions.

Emotional intelligence is different from IQ - cognitive intelligence, and offers a different perspective on success and performance at work.

This course looks at what emotional intelligence is and what it is not. It looks at some models of emotional intelligence; what they mean and how they can be applied at work.

The course covers the advantages and disadvantages of emotional intelligence, ways it can be improved and some do's and don'ts of working with emotional intelligence.

Changing the way that you work with your emotions is not easy. This course will give you some insights BUT developing your emotional intelligence will take you time and a lot of effort, and even then you are not going to get it right all the time!!

The course contains narrated videos, quizzes and some fun material to download - including a series of complementary crib cards.

There is also a practical activity related to your work for you to do outside of the course to find out how you view your emotional intelligence and how others view your emotional intelligence. This involves some interaction with other people and some reflection. It will help to guide you on what and how you need to change. [WARNING: this takes some effort and you may not like what you find out!]

The course material makes up part of a one day workshop endorsed by the Institute of Leadership and Management. It is equivalent to about 8 hour's CPD training.

PLEASE NOTE - This course is NOT for you if you are not prepared to work through the practical activity that makes up a fundamental part of the course.  Emotional intelligence cannot be developed by learning some techniques through watching a few video lectures.  The course requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I'm afraid that you won't get the best from the course unless you are prepared to do this.

This course is being continually refined and updated to ensure it remains current and relevant.

There are TWO practical activities included within the course that are designed to help you to develop your emotional intelligence.  Both activities require you do some work outside of the course.

Latest update - November 2016

What are the requirements?

  • We all have emotions! You will need an open mind and a willingness to learn.
  • Anyone with an interest in, and the commitment to, developing their ability to manage the emotional dimensions of life should be well placed to undertake this course.
  • Anyone with an interest in applying intelligence to emotion.

What am I going to get from this course?

  • Find out about the importance of understanding the emotions that you experience.
  • Explore how to practise and learn how to develop emotional intelligence.
  • Discover how to improve your relationships and performance by gaining insights into the emotions of other people.
  • Understand how you react in situations with a particular focus on how your feelings and emotions impact upon your performance.

Who is the target audience?

  • Anyone who is interested in having a basic understanding of why emotions play an important role in performance and success
  • Anyone would wants to have a deeper understanding of themself and how to work better with other people.
  • Anyone with an interest in developing their ability to manage their emotions.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Introduction to Emotional Intelligence

Some insights into what this course on Emotional Intelligence is all about and what you can expect to learn about.


Some details about your course instructor - Robin Hills - and what qualifies him to present this course on emotional intelligence.


Details about this course on the Udemy platform and details of a competition to encourage you to complete the course.

5 pages

Frequently Asked Questions about the subject of emotional intelligence.


This short video gives you some details about the aims and learning objectives of this Emotional Intelligence course.

Section 2: Practical Activity - Assess your Emotional Intelligence
2 pages

This is a practical activity that will help you to think about how you are using your emotions and your emotional intelligence and what other people think.  

You are going to be asked to rate some competencies of your emotional intelligence and get someone else to rate your competencies as well.  Comparing how you score yourself and comparing this with how someone else scores you will give you some very useful information.

Ideally, complete this activity with someone you trust at work.

If you are going to get the best out of this course, it is important that you complete this practical activity!  

(I know that it is very easy to ignore this but you will not develop your self awareness from just watching the video lectures!)

Section 3: What is Emotional Intelligence?

An overview of emotional intelligence giving you a definition and the meaning of emotional intelligence.


The intelligence within emotions. What is the hidden message?


Emotions are experienced and expressed readily at work.  This lecture looks at how emotions can be used intelligently at work.


A review of some of the advantages and some of the disadvantages when working with emotional intelligence.

4 questions

This is a quiz to test your knowledge about emotional intelligence.

Section 4: Emotions

How the view of emotions has changed over the years.  Why emotions are an important consideration in success.


This section looks at why we have emotions from a biological perspective, why they are necessary and how they have evolved.


This lecture looks at the structure of the brain with a very simple, but practical overview.  It looks at where emotions are generated.


There are seven basic human emotions. This lecture looks at the seven emotions in more detail.

The Myth about Positive and Negative Emotions

This section looks at why it is important and necessary to identify how you respond to your emotions and how you can use them better.


This section looks at why it is important and necessary to identify how you respond to your emotions and how you can use them better.

8 questions

These questions will test your understanding of the basic human emotions.

Section 5: Emotional Intelligence Models

The framework of emotional intelligence developed by the American psychologist Daniel Goleman.

2 pages

In his book “Working with Emotional Intelligence” (1998), Daniel Goleman identifies a series of competencies for each domain of his emotional intelligence framework.

Download a copy of the framework and the list of associated competencies.


The ability model of emotional intelligence developed by psychologists, John D. Mayer and Peter Salovey.


This is a podcast of an interview with Dr. David Caruso of Yale University. David is one of the pioneers of emotional intelligence research working with John (Jack) D. Mayer and Peter Salovey. He is co-author of the MSCEIT (Mayer Salovey Caruso Emotional Intelligence Test) which measures emotional intelligence ability.


Emotional intelligence can be measured by sophisticated psychological instruments. This lecture looks at the EQ-i 2.0 - the assessment that I use and the reasons why.

(I have no commercial affiliation with the suppliers of the EQ-i!)

1 page

Download a fun motivational poster featuring the lightbulb robot.

Section 6: Developing your Emotional Intelligence

These are the fundamental principles that need to be applied to develop emotional intelligence.  Doing these well and consistently is NOT easy!


A helpful technique that will help you to think about how you can build up skills in emotional intelligence.


Here are some do's and don't around working with emotional intelligence.

Practising Emotional Intelligence Quiz
7 questions
Section 7: Practical Activity - Three Good Things

Section 8: Review of Course Learning Objectives

A short review of the emotional intelligence course.  

25 pages

A series of 25 Lightbulb Moments cards covering all aspects of the course. These can be downloaded and printed off to act as aide memoires.

Section 9: BONUS Section

Some free stuff and some special offers.

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Instructor Biography

Robin Hills, Business Psychologist, Emotional Intelligence Trainer

Hi. I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business - not only on Udemy but anywhere on the internet. Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.

I am an emotional intelligence coach, trainer and facilitator with over 30 years' business and commercial experience. I am here to support and guide you.

My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace.

My articles and papers on resilience have been published in international books and journals.

Over the last couple of years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town and in Mumbai.

I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.

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