This course will give you an introduction to the tools you need to be emotionally Intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate effectively with others, solve problems and build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity and are gifted at educating and persuading, perfect in a sales situation or resolving customer complaints in a customer service role.
Many trainers have been teaching for over 20 years, however, I have been "doing" for over 20 years!. I have led large teams for global corporates, run small startups, developed successful strategies for businesses and the people within those businesses.
Having studied at the Australian College of Applied Psychology, I have taken all my years of people management experience, a Diploma in Human Resources, Teaching English as a Foreign Language and Teaching Business English and combined all this knowledge to produce a series of 12 courses designed for self improvement in the workplace.
An Introduction to Emotional Intelligence in the Workplace
An Introduction to Negotiation Skills
An Introduction to Assertiveness and Self Confidence
An Introduction to Organisational Skills
An Introduction to Communication Strategies
An Introduction to Critical Thinking
An Introduction to Conflict Resolution
An Introduction to Personal Productivity
An Introduction to Supervising Others
An Introduction to Manager Management
An Introduction to Time Management
An Introduction to Stress Management
More recently I have taken these training course to developing countries and have trained people in India, Cambodia, Thailand, Vietnam and Sri Lanka. My style is concise and to the point. I try to strip out all the waffle and leave you with many golden nuggets that you can take away and use on on a daily basis. (NOTE: A large portion of any revenue generated through these courses goes directly many good causes in Cambodia)
I look forward to helping you achieve your goals, dreams and ambitions.