Introduction to Business Support System - BSS
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Introduction to Business Support System - BSS

Learn about business support system employed in telecom domain
0.5 (1 rating)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1 student enrolled
Last updated 7/2017
English
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Includes:
  • 39 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Process followed in BSS
  • Customer Relationship Management in BSS
  • Mediation System
  • Billing Process
  • Rating Process
  • Placement of BSS process in e TOM Model
View Curriculum
Requirements
  • Basic understanding telecommunication network and related business processes
Description

Business Support System or (BSS) facilitates the relationship of service providers with their customers. BSS consists of the components that Telecom Industry uses to run its business operations towards customers.

BSS is more software oriented which deals with processes like taking orders from customer, ensuring that order is completed, processing the bills, and collecting the payment. BSS can be thought of the customer facing system.

Four Main Processes of BSS are:

  • Product Management
  • Customer Management
  • Order Management
  • Revenue Management

The major component of BSS is Customer Relationship Management (CRM). Customer can interact to CRM through various channels. These channels can be Call center, USSD, Company Portal, SMS, Email, Live Chat, Social Media, Company Store, Self-Service Kiosk, etc.

The course covers good learning on importance of CRM in telecom business model. CRM provides one central platform for Sales, Marketing, Customer Service Team, etc. to give complete visibility into business and it also helps different teams to work together on one unified platform to grow leads, identify opportunities, close deals, and, support customers.

Functionalities of CRM are:

  • Marketing Management
  • Sales Management
  • Customer Information Management
  • Service Request
  • Service Complaint, and
  • Customer Enquiry

Apart from these concepts, participants will learn about Mediation system. It converts the raw Call Data Record or (CDR) into a format understandable by the Billing System.

Mediation performs the following functions:

  • Collects UDRs from Network Elements or NE
  • Validates the UDRs
  • Filters the UDRs and performs duplicate check
  • Aggregates or splits UDRs as per requirement
  • Formats the UDRs as per downstream system requirement, and
  • Distributes the UDRs to downstream requirements

The course cover rating and billing process. Rating system will apply charges as per plan. Billing system will apply discounts and generate the final bill that is invoice for the customer. The course concludes with Revenue Management, also known as Revenue Assurance, refers to the steps taken to increase the revenue of the CSP, without impacting the sales.

Join us to learn in-detail about the concepts related to BSS.

Who is the target audience?
  • Anyone interested to know more about the BSS domain of telecom
Students Who Viewed This Course Also Viewed
Curriculum For This Course
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Introduction to Business Support System - BSS
1 Lecture 05:43

Part-1: The module covers the following:

  • What is BSS?
  • BSS view in eTOM
  • Main Processes of BSS
  • Key Areas of BSS
Preview 05:43
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Customer Relationship Management
1 Lecture 09:11

Part-2: The module covers the following:

  • What is CRM?
  • Need for CRM
  • CRM Features
  • CRM Mapping with eTOM
  • CRM Functionalities
    • Marketing Management
    • Sales Management
    • Customer Information Management
    • Service Request
    • Service Complaint
    • Customer Enquiry
Preview 09:11
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Mediation and Billing
1 Lecture 13:49

Part-3: The module covers the following:

  • What is Mediation?
  • Mediation Work Flow
  • Mediation view in eTOM
  • What is Billing System?
  • Billing Process
  • Billing Mapping in eTOM
  • Components of Billing System
  • Rating
  • Discounts
  • Billing Models
  • Payment Modes
Mediation: View in eTOM and workflow, Billing: Mapping in eTOM and process
13:49
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Concepts of Revenue Management
1 Lecture 04:08

Part-4: The module covers the following:

  • Revenue Management
  • Product and Offer Management
  • Order Management and Provisioning
  • Network and Usage Management
  • Rating and Billing
  • Receivable Management
  • Finance and Accounting
  • Customer Management
  • Partner Management
Revenue Management, Finance, Accounting, Rating and Partner Management
04:08
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Digital Aspect of BSS- SMAC
1 Lecture 05:47

Part-5: The module covers the following:

  • What is SMAC?
  • Need for SMAC
  • Summary of the course
SMAC
05:47
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Assessment Quiz: Introduction to Business Support System - BSS
0 Lectures 00:00
Assessment Quiz
15 questions
About the Instructor
Cognitel Training Services
3.4 Average rating
26 Reviews
79 Students
15 Courses
Information Communication Technology Training Company

Cognitel is India’s leading and premier Information Communication Technology (ICT) training and consulting organization. From its year of inception, Cognitel has delivered cutting edge technical and business training to large fortune 500 companies. 

Cognitel’s fast growing list of clients include companies across the world like Airtel (India, Africa, Bangladesh), Vodafone (India), Etisalat (Middle-East), AXIS (Indonesia), Viva (Bahrain), Telenor (India), Ericsson (India), Huawei (India), Alcatel Lucent (India, Romania), Indus Towers (India), Bharti Infratel (India), American Towers (India), India Infoline (India), Tech Mahindra (India), Gulf Business Machines (Bahrain), Brolaz (Angola), Evalue Serve (India), Telesonic (India), Infosys (India), Wipro (India), Hero MotoCorp (India), etc.

Cognitel is associated with Government Institutions like Indian Institute of Corporate Affairs (IICA) and Telecom Sector Skill Council (TSSC). Cognitel is a content development partner of Confederation of Indian Industry (CII).

Cognitel is in its 7th year of operation and has been able to carve an independent presence of itself, in the education market.

  • Cognitel is one of the few companies in the world, who has built a state of art ICT Lab (test bed of BTS, BSC, RAN, Transcoder, Routers, Switches, Firewall, MUX, MW, etc.) at Gurgaon
  • Cognitel is probably the first company to host the ICT lab on cloud, which means, the students can access the lab, remotely. This does not limit us to only telecom, but extend our facilities to IT trainings, such as VMware, Cloud Infrastructure, Servers and Storage, etc.
  • Cognitel is a Registered Education Provider (R.E.P.) with Project Management Institute (P.M.I.), United States for delivering trainings related to Project Management. 
  • Cognitel is Huawei India's Learning Partner, for delivering training to Huawei's employees, customers and vendors.
  • Cognitel is affiliated with Axelos and PeopleCert for PRINCE2 and ITIL Trainings and Examinations, SCRUMstudy for Scrum and Agile Certifications, 6sigmastudy for Quality Management Certifications