This course provides an in-depth review of the Seven Quality Tools. Manufacturing and service industry professionals, quality technicians and auditors, and industrial engineers will all benefit from understanding these tools. Once mastered, they will serve as the foundation for your root cause analyses, problem solving sessions, and continuous improvement projects.
Also, if you are preparing for the Certified Quality Engineer (CQE), Certified Quality Technician (CQT), or Certified Quality Improvement Associate (CQIA) exam through the American Society for Quality (ASQ), or your 6-sigma Green Belt exam through any of several different organizations, this course will provide an excellent survey of the Seven Quality Tools plus other topics relevant to those certifications.
An introduction to the Seven Quality Tools course, and an overview of each of the tools.
An introduction to run charts and control charts; sample size; building an X-bar run chart.
Completing the run chart; Dependent and independent variables; Using the table of control chart constants.
Calculating and applying control limits; Building an R run chart.
Interpreting control chart trends including shifts, recurring patterns, lack of discrimination, truncation and others.
Building a Pareto diagram; the "80/20" rule; applications and interpretation of Pareto diagram results.
Applications of a checksheet; the checksheet as a foundation for the Pareto diagram and histogram.
An introduction to the histogram as a graphical depiction of the frequency distribution of a data set.
Building a histogram in Excel; Using a histogram for measurement data; Introduction to capability analysis; Introduction to using the histogram as an estimation of the probability distribution of a data set.
Continued discussion of probability distributions; the Normal distribution, Discussion of bin size and quantity; Interpreting the histogram.
Building a cause and effect diagram; Introduction to root cause analysis; the 6 M's.
Use of the flowchart in 6 sigma applications; meaning and use of specific flowchart symbols; Special types of flowcharts including the process flow diagram and swim lane diagram.
Building and interpreting the scatterplot; Introduction to linear regression and correlation; Graphical examples of the range of correlation values.
A quiz covering some key points of the Seven Quality Tools lecture.
Ray Harkins is a senior manufacturing professional with 25 years experience in manufacturing engineering, quality management, and business analysis. During his career, he has toured hundreds of manufacturing facilities and worked with leading industry professionals throughout North America and Japan. He is a senior member of the American Society of Quality, and holds their Quality Engineering, Quality Auditing and Calibration Technician certifications. Ray has written extensively for national trade publications on the topics of quality engineering and career management.