This course will teach you the fundamentals of business process modeling.
The course starts with an overview of business process management, then dives into modeling techniques. The course wraps up with a detailed case study on improving operational processes of an airport.
The course should take no more 90 minutes to complete.
This is a great next step for students taking "Fundamentals of Business Analysis."
UPDATE: The audio issue has been resolved! Some of you found that the last few seconds of some lectures were being cut off. Now fixed.
All about business processes. What they are, what they're for, and how they're composed.
All about managing business processes. Three types of processes. Mini-history of BPM.
First, an overview of the business process life cycle. Then an overview of several BPM methodologies, focusing on Lean Six Sigma.
Concepts of process modeling, focusing on the attributes of a good modeling notation.
All about swim lane flowcharts. How good are they for modeling processes?
How to construct UML activity diagrams. Do they fare any better for modeling processes?
The basics of business process diagram construction. How well do they fit the need?
Overview of the course scenario. Introduction to the problem and the approach to resolving it.
Define phase of the scenario. Here we will define the process "ecosystem."
Measure phase of the scenario. In this phase, we'll decide what to measure and how to measure it.
Analyze phase of the scenario. Here we'll look at each step in the process to identify where the problems are.
Improve phase of the scenario. In this phase, we'll design our new process (and implement it).
Control phase of the scenario. Here we monitor the new process and look for opportunities to improve it further.
Conclusion of the scenario. What did we learn?
Course conclusion... Where to go next!
Don Hussey serves as Managing Director with NorwalkAberdeen.
Prior to founding NorwalkAberdeen, Mr. Hussey was Senior Vice President of Global Internet Strategy for a global financial institution. In this role, he drove online strategy for the private bank, oversaw all business analysis and project management for the bank’s online channel, and overhauled the way these functions were run.
Before this role, Mr. Hussey was a star Project Manager/Business Analyst with a major investment bank. There, he managed the delivery of numerous critical projects and participated on teams that re-engineered the project oversight process and introduced user-focused development disciplines.
Earlier in his career, Mr. Hussey held various roles in sales and sales management, client service, operations, and technology.