You are required to conduct interviews when something happens at work. Very little guidance or training is provided. You may be handed a checklist or a list of questions and that's it. Even police officers spend more time in the Academy on the motor vehicle code than on Investigative Interviewing. The Question and Answer method starts the interviewer down a path of less and less cooperation from the subject to the point where the interviewer is doing more talking than the subject!
Instructor John A. Hoda has trained fraud investigators, private detectives, public defenders internationally for 18 years on how to establish rapport and gather 35-50% more facts than the standard question and answer methods. The secret lies in the Cognitive Interview method developed and scientifically tested by American Psychologists during the 1980's.The learner will be able to apply the training immediately and will benefit from John's 40 years of mastery in the art and science of investigative interviewing. Once you understand the why, the how becomes easier, especially with the tips and techniques developed Mr. Hoda during his five decades as an active investigator.
Students will be able to establish rapport and gather 35-50% more facts when they interview to learn what happened using the Cognitive Interview method. Why Cognitive Interviewing is more effective and why the instructor is qualified to provide the training is explained in this lecture
In Section 1, we discuss how the Cognitive Interview method begins with obtaining the person's memory of the event in uninterrupted narrative and forming open-ended questions to understand their story. The how to is explained along with the theory of why it works better than Question and Answer formats
Understanding their story is important and in this section you will learn how to use direct questions properly, introduce outside information such as video, photos, diagrams and documents to gather more facts and finally you will learn why Post Interview Comments are so important
Establishing Rapport is the key ingredient to successful interviews of any method. In this lecture, the learner will receive tips and techniques to improve their rapport building skills.
John A. Hoda is a college educated, academy-trained former police officer and Insurance fraud investigator. He has trained other investigators at the former Insurance Crime Prevention Institute, International Association of Special Investigation Units, and the National Association of Legal Investigators.
John has won publisher awards for articles in PI Magazine and The Legal Investigator. His cases have received Front page coverage in The Philadelphia Inquirer and New Haven Register. He is the owner of Hoda Investigations, LLC and has been a licensed private investigator since 1997
He has been a student and practitioner of interviewing for 40 years and has successfully trained new hires in his methods.
Credentials include that of a Certified Legal Investigator ( only one of 70 in the world) and a Certified Fraud Examiner. He has served on the Board of Governors of CT Assoc of Licensed Private Investigators (CALPI) and as a Regional Director of the National Association of Legal Investigators (NALI). He lives in Milford, CT.