Become a Champion Communicator
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Become a Champion Communicator

Everyone is different, Everyone is unique & Everyone has their own communication style! Do you know what's yours?
0.0 (0 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
2 students enrolled
Last updated 4/2017
Price: $190
30-Day Money-Back Guarantee
  • 4.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received.
  • Use appropriate communication techniques and tools to suit different communication styles of people.
  • Plan response to information received, taking into account the social and cultural background of recipient of information.
  • Identify indications & triggers of conflict with individuals or groups of people.
  • Define the conflict and highlight points of differences/contention objectively, taking into consideration social and cultural differences of parties involved.
  • Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills.
  • Communicate outcome of negotiation and propose relevant recommendations with justifications to the supervisor.
View Curriculum
  • You should be able to speak and understand English
  • You need to have an open mind and be open to change
  • You should have a notebook or anything you can scribble down on at hand in order to take down key points
  • During the course there will be a few exercise, feel free to pause the video to complete the exercises
  • The objective of this online training course is to enable you to develop a truly engaging and responsive communication style, leading to positive results for you and your organisation.
  • It's also to provide support to team members to achieve individual and team goals while taking diversity issues into consideration.

Quality written and oral communication is not only about expressing your views, it’s about making your views understood. Someone has to do the work - it shouldn’t be your audience.

In today’s competitive business world and competitive economy, e ective communication skills is more essential than ever before. It is the foundation on which companies and careers are built and a crucial component of lasting success.

Did you know that 55% of communication is body language?

Learn how to increase your self-awareness in order to understand your current level of communication with others. Gain practical skills to improve your inter-personal communication through in-class exercises, presentations and feedback from your peers. 

Who is the target audience?
  • This is highly interactive & comprehensive online workshop that's targeted at staff in supervisory positions that have the responsibility for a group of staff engaged in teams, sub-units of the organisation or business.
  • It would also be useful to people in small businesses or to self-employed workers.
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Curriculum For This Course
32 Lectures
Communication Skills
10 Lectures 01:21:28

Principles of Communication

Barriers to Effective Communication

Giving and Receiving Feedback

Improving Communication

Interview Skills

Telephone Interviews

Interviewing Skills

The Ladder of Inference
Listening Skills
5 Lectures 47:19
10 Principles of Listening

Types of Listening

Active Listening

Ineffective Listening

Listening Misconceptions
Non-Verbal Communication
3 Lectures 23:13
Personal Appearance

Body Language

Facial Expressions
Vebal Communication
6 Lectures 50:53
Effective Speaking

Conversational Skills

Questioning Skills and Techniques

Types of Questions


Conflict Resolution Strategies and Techniques
8 Lectures 59:15
Introduction to conflict resolution

Communication in difficult situations

Constructive criticism

Dealing with criticism

How to complain, Effectively

Mediation skills

Peer mediation

Workplace bullying
About the Instructor
Quickskills Academy
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2 Students
1 Course
Leadership & People Management Trainer at Udemy

Shakthi is a dedicated, result-oriented, training and development professional with vast knowledge of adult learning theories and the development and implementation of training methodologies. He has developed pro-active solutions in alignment with organization-based objectives. 

He strives for continuous improvement in individual, team and organisational performance. He posses exceptional team leadership skill, and an ability to communicate effectively across organisational lines. He's also competent in development and implementation of organisational training programs and materials.

Upon attaining his Advanced Certificate in Training and Assessment (ACTA) Shakthi decided to conduct youth development courses for several training companies. One of which being the Character & Leadership Academy.

During his time as the Head Of Character & Leadership Academy, he was:

  • Responsible to bring in the income revenue from the client base through meetings, Tenders & invitation to quote via Government e-business (GEBIZ).
  • Required to work in teams in developing the revenue structure of the organisation.
  • Responsible to recruit, train and develop training staff (both full-time and part time associates).
  • Required to work with Training Team and Business Development to design new programs and activities and to work collaboratively in ensuring the highest quality delivery of the trainers and trainees.
  • Responsible of the Special Projects Officer & Sales Marketing or other relevant positions during project assignments according to the needs of the organisation and program demands.
  • Responsible of the team of training staff, operation staff and project-based trainers.
  • Responsible for work performance of the staff under my charge in development, performance and job redesign.

With this wealth of knowledge and experience he then transitioned from being a youth development trainer to an Adult Educator, conducting WSQ courses for not only the public but companies as well.