Build Healthy Relationships using Emotional Intelligence

Learn to develop satisfying, healthy and authentic relationships with other people through good empathy and good ethics
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  • Lectures 48
  • Length 2 hours
  • Skill Level Intermediate Level
  • Languages English
  • Includes Lifetime access
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    Available on iOS and Android
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About This Course

Published 11/2015 English

Course Description

Building relationships is something that we all do having learnt these skills from birth. Developing healthy relationships as adults means building on these skills and refining them so that we can adapt around others’ needs as well as our own. We interact with other people in many different ways - some of these interactions are transient whilst some of these interactions are deep and meaningful.

Building healthy relationships is one of the ways that you use your emotional intelligence. The course covers the awareness and action part of how you interact with others in the outer world.

This course is a stand alone course for anyone interested in understanding themselves better and communicating with other people with more impact. It forms part of a comprehensive course that explores emotional intelligence in more depth.

Healthy relationships are built around mutual understanding that involves empathy, trust and an acceptance of each other’s values. Some disagreement and conflict will be inevitable as this is where learning, creativity and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed.

In this course, we will explore the way that you build relationships using empathy, how you develop trust, manage conflict and work within ethical boundaries.

The course covers the DISC model looking at the behaviours of Dominance, Influence, Steadiness and Compliance and how these work together in teams. You get the opportunity to look at the four behavioral styles and how you can work better with others who have a different style to your own.

You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

The course is made up of a series of lectures and contains a comprehensive workbook. There are a series of interactive practical activities that involve some engagement with other people and some reflection.

The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.

PLEASE NOTE - This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course.  Healthy relationships cannot be built by learning some techniques through watching a few video lectures.  The course requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I'm afraid that you won't get the best from the course unless you are prepared to do this.

There are FIVE practical activities included within the course that are designed to help you to develop your relationships with other people at work.  All the activities require you to engage with them and do some work outside of the course.

The course is being continually refined and updated to ensure it remains current and relevant.

Latest update - November 2016

What are the requirements?

  • You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
  • An interest in how interactions with other people work and how to build them more effectively.
  • An interest in learning about behavioral styles based on DISC (Dominance, Influence, Steadiness and Compliance).
  • An interest in developing healthy relationships.

What am I going to get from this course?

  • Develop your understanding of empathy so that you can get better insights in how other people view things
  • Build your relationships with other people through trust and a deeper understanding
  • Recognize why some conflict is to be expected and why it is a part of healthy relationships
  • Understand behavioral styles with a focus on your style and how to work with others with different styles
  • Develop and build your social skills and your emotional intelligence

What is the target audience?

  • This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop your empathy and the way that you build emotional bonds in interpersonal relationships. It covers the aspects of conflict and trust that are fundamental to good relationships, along with ethics and social responsibility.
  • The course also covers behavioral styles based on the DISC model to give you an understanding of your personal behavioral style and how to work with other styles

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction to the Course
01:48

The introduction to this course on interpersonal relationships.

02:00

Some details about your course instructor - Robin Hills - and what qualifies him to present this course on emotional intelligence.

02:01

This lecture gives you details about this course on the Udemy platform.

To make the course more fun, there are details of a specific practical activity - a competition - that will help you to work towards completing the course.  Look for the letters that make up the word UDEMY that are hidden in some of the lectures to win a valuable prize.  (No, it's not free access or a discount code for another course!)

05:19

Emotional intelligence forms an important part of how we manage ourselves in the world and in our interactions with other people. This course is part of a series of similar courses to give a more in-depth understanding of what emotional intelligence is and how it can be applied.

01:59

This lecture gives an overview of the course on interpersonal relationships with details about the course structure and how this links to the course goals and learning objectives.

Section 2: Practical Activity - Interpersonal Relationships
3 pages

An exercise that will help you to think about how you build interpersonal relationships; how you use your empathy, how you build relationships built on trust and how you work according to ethical values, and what other people think.

It gives you a chance to get some insights and some feedback that will help you to build and develop the way that you build relationships.

If you are going to get the best out of this course, it is important that you complete this exercise!  

(I know that it is very easy to ignore this but you will not develop your understanding of what affects your reality from just watching the video lectures!)

Section 3: Understanding Empathy
01:34

The first part of the course looks at empathy.  This lecture covers the objectives of this section on empathy.

02:16

Empathy is defined in this lecture to give an understanding of what empathy is and what it is not.

02:53

We cannot learn empathy without interacting with other people.  Empathy has to be learnt and from this comes an amazing insight.

01:15

Many people think that empathy is about being nice to people and is closely linked to sympathy.  In this lecture we review both empathy and sympathy looking at how the two are very different.

00:49

This lecture looks at how you can demonstrate empathy.

3 questions

A quiz to look at what empathy means to you.

02:06

This lecture looks at the empathetic cues that can be picked up from non-verbal signals.

01:09

Facial signals give clues to a person's emotional state but caution is advised as, at times, they can be misleading.

03:05

Fundamental to good empathy is good listening. This lecture looks at what it means to be an empathetic listener.

03:05

Some hints and tips to consider that will help you to develop and build your empathetic skills.

00:55

The overview and review of this part of the course on empathy.

Section 4: Practical Activity - Developing your Empathy
2 pages

Empathy involves the ability to read the behaviours and actions of others in order to understand that person's emotional state.

How a person is feeling can be determined by looking at their non-verbal signals. This exercise involves looking at how emotions are expressed in other people.

If you are going to get the best out of this course, it is important that you complete this exercise! 

(I know that it is very easy to ignore this but you will not develop your empathy from just watching the video lectures!)

Section 5: Working with Others
02:50

Some people have certain views about working in a team whilst others see things from a different perspective.

00:50

This part of the course looks at behavioural styles.  It will give you an overview of the four working styles so that you can determine yours and those of other people.

This lecture covers the learning objectives for this section on working with others. 

02:39

This lecture looks at how my attitude and behaviour influences your attitude and behaviour and the cycle of behaviour that follows. It also looks at communication.

02:12

William Moulton Marston developed a model of how people emotionally react to their environment in the late 1920s.  This model is still relevant today and forms the basis of our look at behavioural styles.

02:20

A review of the High Dominance behavioural style with particular reference to team working with some do's and don'ts when working with this style.

High Influence
02:50
02:41

A review of the High Steadiness behavioural style with particular reference to team working with some do's and don'ts when working with this style.

02:40

A review of the High Compliance behavioural style with particular reference to team working with some do's and don'ts when working with this style.

11 pages

A document reviewing the main points and the do's and don'ts of the DISC behavioural styles.

01:50

This lecture looks at DISC preferences and how they can be further assessed.

01:52

The ideal behaviours needed when working with any person's behavioural style.

01:29

This lecture reviews the learning objectives for this part of the course looking at behavioural styles.

DISC is a reliable and valid psychometric tool for use in personal development, relationship building and team working.  If you are interested getting a full DISC assessment for yourself or your team, please get in touch with me using my contact details in the Bonus Lecture.  I am qualified to run DISC assessments and give feedback with many years' experience.

8 questions

This quiz is not about specific information presented in the video lectures. It is designed to test your understanding of the nature of human behaviour based on the four styles of the DISC model.

2 pages

Interactions with other people using emotional intelligence means engaiging with them in a way that validates their behavioural preferences. It maens adapting to their style rather than expecting them to adapt to yours.

These Lightbulb Moments cards give you a useful summary of some points to consider when you are working with the different behavioural styles.

Section 6: Practical Activity - Behavioural Styles
2 pages

Working with your preferred behavioural style(s) is easy. Working with people who have your least preferred behavioural style can be challenging. This exercise is designed to get you to think about how to adapt your style to work more effectively with people who have your least preferred behavioural style.

If you are going to get the best out of this course, it is important that you complete this exercise!  

(I know that it is very easy to ignore this but you will not develop your understanding of working with other behavioural styles from just watching the video lectures!)

Section 7: Relationships Built on Trust
01:15

Teamwork and working with others involves building trust in each other. This lecture reviews the learning objectives for this part of the course looking at interpersonal relationships.

01:24

This lecture looks into the importance of the relationships that we build and what happens without effective communication.

05:12

How you work with conflict will impact upon the way that your relationships develop.

02:26

Some disagreement and some conflict is a normal part of any healthy relationship. It is not that conflict occurs that is important it is the way in which you manage it.

02:21

In this lecture we look at trust and find out why it is important.

03:43

Stephen R. Covey and Stephen M. R. Covey (father and son) have both produced seminal models on trust. This lecture reviews both models.

01:37

This lecture looks at trust from an economical perspective.

01:07

This lecture reviews the learning objectives of this part of the course looking at conflict and trust in interpersonal relationships.

Section 8: Practical Activity - Understanding your Trust
1 page

This exercise encourages you to think about the trust that you have in relationships in your personal life and at work.

If you are going to get the best out of this course, it is important that you complete this exercise!  

(I know that it is very easy to ignore this but you will not be able to assess and build trust from just watching the video lectures!)

Section 9: Ethics and Social Responsibility
00:54

This lecture covers the learning objectives covered by this part of the course looking at ethics and social responsibility.

00:48

This lecture defines social responsibility and ethics.

01:03

The factors that influence our decisions around ethics and social responsibility.

01:18

The ethical challenges faced by everyone in their working lives.

01:32

The zones of responsibility in ethics and social responsibility.

02:10

Review of this part of the course and the accompanying exercise.

If you are going to get the best out of this course, it is important that you complete this exercise!  

(I know that it is very easy to ignore this but you will not develop your understanding of what affects your reality from just watching the video lectures!)

Section 10: Review and Practical Activity - Social Responsibilty
01:57

The lecture reviews the learning objectives of this part of the course on social responsibility.

Accompanying this lecture is the exercise for this section on Social Responsibility.  

Explore the idea of care and support within your workplace.

If you are going to get the best out of this course, it is important that you complete this exercise!  

(I know that it is very easy to ignore this but you will not develop your understanding of what affects your social responsibility from just watching the video lectures!)


Section 11: A Further Quiz
10 questions

Like the previous quiz, this quiz is not about specific information presented in the video lectures.

It is designed to test your understanding of the nature of human behaviour based on the four styles of the DISC model.

Section 12: BONUS Section
Article

Some free stuff and some special offers.

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Instructor Biography

Robin Hills, Business Psychologist, Emotional Intelligence Trainer

Hi. I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business - not only on Udemy but anywhere on the internet. Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.

I am an emotional intelligence coach, trainer and facilitator with over 30 years' business and commercial experience. I am here to support and guide you.

My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace.

My articles and papers on resilience have been published in international books and journals.

Over the last couple of years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town and in Mumbai.

I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.

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