International Technology Services in the Knowledge Economy

Knowledge Economy; International Management of Services; Entrepreneurship and Innovation; and 24-Hour Knowledge Factory.
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TAUGHT BY
  • Dr. Amar Gupta received his Ph.D. in decision support systems from I.I.T Delhi in 1980. He wrote his doctoral dissertation at MIT (1979-80). Before joining Pace University as Dean of Seidenberg School of Computer Science and Information Systems, Dr. Gupta worked at the University of Arizona (2004-12) and MIT (full-time from 1980 to 2004 and part of the year since 2004). When he was with University of Arizona, he was Thomas R. Brown Endowed Professor of Management and Technology in the Office of the Dean of the Eller College of Management, tenured and Endowed Professor in the field of Entrepreneurship, Professor of Computer Science, and the Founder-Head of the “Nexus of Entrepreneurship and Technology” Initiative. When he was with MIT, he was the founding Co-Director of the Productivity from Information Technology (PROFIT) Initiative, Director of the Research Program on Communications Policy, and Associate Director of MIT’s International Financial Services Research Center.

    As an established computer science professor, researcher and innovator, Dr. Gupta has published 12 books and over 150 papers and articles, and pioneered in areas of the concept of 24-Hour-Knowledge Factory (from 2004 onwards), three-faceted approach to diverse Healthcare Applications including Mammography, and IBM PC-based presentation graphics. In addition, is the lead inventor of a broad patent on electronic processing of bank checks. He has mentored over 75 graduate students whose research was supervised by him. Dr. Gupta’s research has been supported by several millions dollars of grants and awards by US government agencies (including DARPA, NSF, the US Air Force, and the US Department of Transportation), and diverse companies including IBM and Honeywell. 

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International Technology Services in the Knowledge Economy

Knowledge Economy; International Management of Services; Entrepreneurship and Innovation; and 24-Hour Knowledge Factory.
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COURSE DESCRIPTION

In particular, the course will analyze the 24-Hour Knowledge Factory model in detail. This model envisages that a professional in the US will work from the usual work day from 9 am to 5 pm. At the end of the work day, the professional will transfer the work to a colleague in China or Australia who will then work from 9 am to 5 pm, based on the clock in that country. At the end of the latter's work day, the work will be transferred to a colleague in Poland or Romania who will work from 9 am to 5 pm based on the clock in Eastern Europe. Finally, the work will be transferred back to the original professional in the US, who will feel that a magic fairy was working hard while the professional was asleep.

Students with background in information technology will be encouraged to study the issue of new technical concepts that will foster the above type of collaboration. Other students will be encouraged to study the economics, business, legal, political, and other aspects of such knowledge-oriented frameworks based on the student's interest and background.

    • Read Lecture 2 "Class Preparation" prior to the first lecture series on March 6, 2013
    • Over 10 lectures and 6.5 hours of content!
    • look at several innovative and entrepreneurial aspects of the emerging Knowledge Economy, with special emphasis on how teams of individuals can work together in a seamless manner across national boundaries to render professional services of diverse types and varying sophistication.
    • Undergraduate and Graduate Students

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CURRICULUM

  • SECTION 1:
    Introduction
  • 1
    Introduction to Dr. Amar Gupta
    Text
  • SECTION 2:
    March 6, 2013: Offshoring and Collaborative Work: Yesterday, Today, and Tomorrow
  • 2
    Class Preparation
    37 pages
  • 3
    Tech Support in India
    08:14
    Please watch this video First.
  • 4
    Lecture Video
    01:32:12
    This is the lecture from March 6th, 2013. Please view it and feel free to ask questions during your viewing using the questions column to the right. 
  • SECTION 3:
    March 20, 2013: International Management of Services
  • 5
    IIT
    13:19
  • 6
    Lecture Video
    01:32:08
    Lecture from March 20th
  • SECTION 4:
    April 3, 2013: Inventing Verizon: Innovation and Growth in a Transforming Communications Industry
  • 7
    Guest Speaker: Ivan G. Seidenberg
    Text
  • 8
    Lecture Video
    01:22:27
  • SECTION 5:
    April 17, 2013: Telehealth: Gateways to the future of health care and health technology innovation.
  • 9
    By Bryan Ennis, Enterprise Program Director, NextDocs Corporation and Amar Gupta
    Text
  • 10
    Lecture Video
    01:15:14

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