Information Technology Infrastructure Library (ITIL)
5.0 (2 ratings)
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97 students enrolled
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Information Technology Infrastructure Library (ITIL)

Information Technology Infrastructure Library (ITIL) - Service Operations
5.0 (2 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
97 students enrolled
Last updated 2/2017
English
Curiosity Sale
Current price: $10 Original price: $200 Discount: 95% off
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Includes:
  • 10 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Ability to process common activities and be able to implement ITIL service operations.
  • Student will understand the 5 main concepts within ITIL: Service Strategy, Design, Transition, Operation and Continual Service Improvement.
  • Student will be qualified to sit for the ITIL Foundation Certificate in IT Service Management
View Curriculum
Requirements
  • There are no prerequisites.
  • The student will need high speed internet for view the courses.
  • This course is for anyone considering an career in IT.
Description

This entry level courses offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.   The course will cover Operation Principles and Operation Process as well as Service Operation activities.  The course will cover management level concepts and core information of the activities and techniques with in service operations.

Who is the target audience?
  • This course is for any Science & Technology Professionals
  • This course is for Project Managers
  • This course is for IT Service Managers
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Curriculum For This Course
38 Lectures
10:02:02
+
Module 1: Service Operation Introduction
7 Lectures 01:50:47

Syllabus Exam Overview And Testing Tips
20:19

Service Operation Introduction Part 1
21:25

Service Operation Introduction Part 2
20:39

Service Operation Introduction Part 3
14:03

Service Operation Introduction Part 4
17:52

Service Operation Introduction Part 5
13:07
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Module 2: Service Management As a Practice
3 Lectures 50:25
Service Management As A Practice Part 1
16:32

Service Management As A Practice Part 2
18:32

Service Management As A Practice Part 3
15:21
+
Module 3: Service Operation Principles
4 Lectures 01:17:28
Service Operation Principles Part 1
17:28


Service Operation Principles Part 3
20:36

Service Operation Principles Part 4
17:49
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Module 4: Service Operation Process
10 Lectures 02:45:24
Service Operation Process Part 1
16:38

Service Operation Process Part 2
19:49

Service Operation Process Part 3
17:10

Incident Management Part 1
21:52

Incident Management Part 2
19:04


Problem Management - Part 2
16:01

Request Fulfillment
20:33

Access Management - Part 1
11:22

Access Management - Part 2
14:10
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Module 5: Common Service Operation Activities
4 Lectures 01:09:07
Common Service Operation Activities Part 1
19:21

Common Service Operation Activities Part 2
16:21

Common Service Operation Activities Part 3
15:39

Common Service Operation Activities Part 4
17:46
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Module 6: Organizing For Service Operation
6 Lectures 01:33:59
Organizing For Service Operation Part 1 A
12:49

Organizing For Service Operation Part 1 B
11:57


Organizing For Service Operation Part 3
17:02

Roles Part 1
16:30

Roles Part 2
17:09
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Module 7: Technology Considerations
1 Lecture 16:19
Technology Considerations
16:19
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Module 8: Service Operation
3 Lectures 18:33
Implementation Of Service Operation
11:21

Challenges, Risks, And Critical Success Factors
06:51

About the Instructor
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