Information Technology Infrastructure Library (ITIL 2011)
3.7 (20 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
183 students enrolled
Wishlisted Wishlist

Please confirm that you want to add Information Technology Infrastructure Library (ITIL 2011) to your Wishlist.

Add to Wishlist

Information Technology Infrastructure Library (ITIL 2011)

Know all about Information Technology Infrastructure Library
3.7 (20 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
183 students enrolled
Last updated 12/2016
English
Curiosity Sale
Current price: $10 Original price: $200 Discount: 95% off
30-Day Money-Back Guarantee
Includes:
  • 8 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • This course will prepare you to pass the exam Information Technology Infrastructure Library - ITIL
  • ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
View Curriculum
Requirements
  • Basic understanding key elements, concepts and terminology associated with ITIL service lifecycle management.
Description

The ITIL Foundations Training Package includes expert instructor-led training modules with customized presentations and learning supplements for an all-inclusive training program that provides the benefits of classroom training at your own pace.

The ITIL (the IT Infrastructure Library) Foundations certification training course successfully prepares students for the ITIL Foundations exams by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme.

The ITIL Certification is administered by the IT Infrastructure Library.  It is the most widely accepted approach to IT service management in the world.   ITIL provides a cohesive set of best practices in information technology, drawn from the public and private sectors internationally.  It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.  Candidates for this course are typically IT professionals, business managers, project managers and business owners.

This certification training course maps directly to the exam objectives and offers numerous features such as exam tips, case studies, and practice exams.  We are so certain this training class will provide you with the knowledge and skills you need to succeed, we guarantee you will pass your exam!

Who is the target audience?
  • IT Managers/Support teams
  • System Administrators/Analysts
  • Service Delivery Professionals
Students Who Viewed This Course Also Viewed
Curriculum For This Course
176 Lectures
08:04:22
+
ITIL Version 3 Foundations
5 Lectures 11:52

Introduction Part2
03:25

Version 2 Part1
02:19

Version 2 Part2
02:07

Service Lifecycle
02:52
+
Module 1
14 Lectures 53:05
Continual Service Improvement
02:58

Foundations and Cycles
04:47

Public vs. Proprietary
03:27

Plan-Do-Check-Act Cycle
03:39

Process Model
04:25

Core Components
02:44

Responsible-Accountable-Consulted-Informed
05:53

Guiding Principles
02:07


Terms
04:01

Test Prep Part1
03:50

Test Prep Part2
03:08

Review Part1
03:36

Review Part2
02:55
+
Module 2
17 Lectures 45:15
Service Lifecycle Part1
00:19

Service Lifecycle Part2
00:50

Phases
04:30

Lifecycle Model
02:12

Provider Benefits
04:45

Customer Benefits
03:52

Automation and Service Management
04:59

Governance
03:17

Strategy Phase Process Part1
00:34

Strategy Phase Process Part2
01:25

Design Phase Process
01:41

Transition Phase Process
02:36

Operation Phase Process
02:26

Improvement Phase Process
00:51

Test Prep
05:32

Review Part1
05:05

Review Part2
00:21
+
Module 3 - Service Strategy: Service Portfolio
28 Lectures 01:21:57
Service Strategy Part1
01:02

Service Strategy Part2
03:32

Vetting Service Strategy
03:50

Value Creation
03:20

Difference of Service Part1
00:24

Difference of Service Part2
01:24

Difference of Service Part3
01:18

Difference of Service Part4
02:34

Utility and Warranty
03:28

Resources and Capabilities
01:00

Strategic Assets Positioning
03:38

Service Management
02:34

Business Case
05:37

Service Model
03:00

Risk Management
04:05

Service Strategy Processes
00:23

Service Portfolio Management Part1
02:26

Service Portfolio Management Part2
02:33

The Service Portfolio Part1
04:37

The Service Portfolio Part2
05:57


Demand Management Part2
00:36

Financial Management Part1
01:26

Financial Management Part2
01:52

Financial Management Part3
03:41

Test Prep
04:42

Review Part1
08:24

Review Part2
00:10
+
Module 4 - Service Design Processes
37 Lectures 02:07:14
Service Design Part1
00:21

Service Design Part2
05:05

Service Design Part3
00:25

Service Design Part4
02:53


Business Change Process Model
04:06

Design Management
02:31

Five Aspects of Service Design
01:44

Service Solutions
02:23

Service Portfolio
01:13

Service Status
02:53

Management Systems and Tech Architectures
00:54

Process Design Part1
00:32

Process Design Part2
00:23

Process Design Part3
01:33

Process Design Part4
01:07

Process Design Part5
00:40

Measurement, Methods and Metrics
03:13

The Four P's of Design
01:11

Design Constraints Part1
03:17

Design Constraints Part2
00:40


Service Catalog Management Part1
05:26

Service Catalog Management Part2
04:06

Service Level Management Part1
04:09

Service Level Management Part2
05:27

Service Level Management Part3
05:42

Availability Management Part1
04:04

Availability Management Part2
06:23

Availability Management Part3
04:32

Capacity Management
06:31

IT Service Continuity Management
09:02

Information Security Management
04:38


Test Prep
07:47

Review Part1
06:53

Review Part2
00:15
+
Module 5 - Service Transition: Change Management
16 Lectures 01:03:35
Service Transition Part1
00:38

Service Transition Part2
03:39

Service Transition Part3
02:24

Service Transition Part4
01:08

Change Management Part1
03:13

Change Management Part2
06:42

Change Management Part3
03:11

The Seven R's of Change
05:08

Service Assets and Configuration Management
07:37

Knowledge Management
03:06

Release and Deployment Management
05:13

Transition Planning and Support
04:34

Service Validation and Testing
03:14

Test Prep
07:25

Review Part1
06:08

Review Part2
00:15
+
Module 6 - Service Operation: Functions
21 Lectures 01:06:27
Service Operation Part1
00:36

Service Operation Part2
02:16

Service Operation Part3
04:06

Service Operation Part4
06:13

Incident Management Part1
05:16

Incident Management Part2
04:03

Problem Management Part1
02:02

Problem Management Part2
01:50

Problem Management Part3
02:59

Problem Management Part4
04:12

Event Management
02:50

Event Classification
03:35

Request Fulfillment
02:37

Access Management
02:48


Technical Management
01:03

Application Management
01:19

IT Operations Management
01:42

Test Prep
05:45

Review Part1
04:46

Review Part2
00:13
+
Final Review
38 Lectures 34:57
Service Lifecycle Part1
00:28

Service Lifecycle Part2
00:33

Service Lifecycle Part3
01:06

Service Lifecycle Part4
00:58

Service Lifecycle Part5
00:55

Service Lifecycle Part6
01:00

Service Lifecycle Part7
03:50

Service Lifecycle Part8
00:25

Service Strategy Part1
02:00

Service Strategy Part2
00:43

Service Strategy Part3
00:34

Service Strategy Part4
01:06

Service Strategy Part5
01:01

Service Strategy Part6
00:34

Service Design Part1
00:38

Service Design Part2
00:40

Service Design Part3
00:23

Service Design Part4
00:33

Service Design Part5
00:14

Service Design Part6
00:43

Service Design Part7
01:38

Service Design Part8
00:53

Service Design Part9
02:09

Service Design Part10
00:52

Service Design Part11
00:59

Service Design Part12
00:44

Service Design Part13
00:46

Service Transition Part1
00:56

Service Transition Part2
01:06

Service Transition Part3
00:36

Service Transition Part4
00:22

Service Transition Part5
00:41

Service Transition Part6
00:41

Service Operation Part1
00:40

Service Operation Part2
01:16

Service Operation Part3
01:19

Service Operation Part4
00:16

Service Operation Part5
00:39
About the Instructor
iCollege Certifications
4.1 Average rating
1,713 Reviews
11,480 Students
100 Courses
Certification Leader

iCollege is a leading international provider of E-Learning courses, learning technologies and development services.

Utilizing state of the art technologies, highly experienced consultants and innovative methodologies, we provide, cutting-edge education products, services and solutions for individuals, corporate organizations, governmental institutions and education providers.

Our collective knowledge and experience in education and training sets the standard for service delivery in learning solutions.

Stone River eLearning
4.2 Average rating
16,714 Reviews
275,947 Students
201 Courses
270,000+ Happy Udemy Students

At Stone River eLearning, technology is all we teach. If you're interested in programming, development or design - we have it covered. 

Check out our huge catalog of courses and join the over 450,000 students currently taking Stone River eLearning courses. We currently offer 100+ different technology training courses on our Stone River eLearning website and are adding new courses on hot and trending topics every month. A subscription option is available for those with a real passion for learning.