Influencing Without Authority Using Emotional Intelligence
4.4 (129 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
677 students enrolled
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Influencing Without Authority Using Emotional Intelligence

Learn tangible skills to connect, engage and influence at a deeper level to become a more effective manager and leader.
4.4 (129 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
677 students enrolled
Last updated 1/2014
English
Current price: $10 Original price: $35 Discount: 71% off
1 day left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1 hour on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Influencing Without Authority will teach you how to engage others, manage interactions and best of all, shape outcomes enabling you to become a more effective manager and leader.
  • Effectively establish rapport with anyone over the phone or in person using vocal mirroring techniques
  • Quickly establish rapport with anyone even if you don't feel like it.
  • Successfully enter into another person's world in order to bring them to yours
View Curriculum
Requirements
  • Internet connection and desire to improve
Description

Leadership is not about having the power to exercise your authority. Leadership is about behaving in ways that influence the feelings, thoughts and actions of others. In a world of multifunctional teams, globalization and flatter organizational structure, what it means to be a leader is shifting. You simply can't rely on a position of power to make demands; rather you need the ability to influence others to help you achieve your goals.Through several short videos, you will learn techniques that you can use immediately. If like so many other leaders, you too need a new way to connect on the job for long term effectiveness no matter what business your in our what structure it has, this course is a must.

Who is the target audience?
  • Anyone seeking a deeper connection to influence peers, managers and direct reports across any organization
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Curriculum For This Course
Expand All 14 Lectures Collapse All 14 Lectures 45:31
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What is emotional intelligence or E. I.?
6 Lectures 17:47

This overview highlights emotional intelligence and why employers consider it a valuable core competency now more than ever.

Preview 02:23

Learn how to recognize and understand your moods, emotions, and drives and their effect on others.

Preview 03:30

Do you wish you could be unflappable in a crisis, enjoy the challenge of learning new things and make sure to gets all the facts before they act? This is a skill that can be improved.

Preview 02:18

What gives a person passion to work for reasons that go beyond money or status and a propensity to pursue goals with energy and persistence? It is this key skill.

Preview 02:29

A proficiency in managing relationships and building networks. The ability to find common ground and build rapport. Can you improve on a skill you already do instinctively? Yes.

SOCIAL SKILL
03:52

Understanding the emotional makeup of other people. Treating people according to their emotional reactions allows you to build and retain talent with a cross-cultural sensitivity with respect to serving clients and customers.

IWA EMPATHY
03:15
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The most effective tactic called "Rapport"
8 Lectures 27:44

A link between ideas and action, communication is the emotional glue that binds humans together in relationships both personal and professional. The ability to communicate creates the ability to influence in and outside of the workplace.

COMMUNICATION IS INFLUENCE
03:54

We use these three tactics to persuade and win people to our point of view. One is better than the others.

IWA TACTICS
02:47

Rapport is the most affirmative and holistic tactic we use to establish an emotional and sympathetic relationship. We have it with some instinctively but not with others. Why?

IWA RAPPORT
03:25

In order to be successful at inducing rapport we need to prepare. This is an essential step. It doesn’t need to be a lengthy or involved process. In time, it will become instinctive and effortless. Practice these steps to prepare for rapport:

IWA PREPARING FOR RAPPORT
02:47

When you use physical mirroring in order to quickly enter into rapport, you are showing respect by going to their world and living in it with them. Mirroring is one of the socially safest and most respectful things you can do. And it is nearly undetectable to your subject. The more you do it, the easier and more natural it will be for you. Here's how.

IWA ENTERING RAPPORT PHYSICAL MIRRORING
03:44

Vocal mirroring can sometimes be more challenging than physical mirroring because, for many of us, we haven’t developed our auditory acuity at the same level as our visual skills. Still, with a little practice we can find that mirroring another person’s voice isn’t as difficult as we might think, and because the voice tends to function below most people’s awareness it can be a potent tool for making a connection.

ENTERING RAPPORT VOCAL MIRRORING
03:47

An inability to connect with others is a central liability. How do some of us justify our unwillingness to try Mirroring in order to deepen and strengthen connections with others and what stops us when we do try?

BARRIERS TO RAPPORT
04:41

The most outstanding leaders are the ones who have the intellectual nimbleness to focus alternately between being goal focused and social skill focused with intention and the desire to continually improve.

E.I. and Rapport Wrap Up
02:39
About the Instructor
Denise Dal Vera
4.4 Average rating
129 Reviews
677 Students
1 Course
Corporate Facilitator, University Professor

Denise is a faculty member at the University of Cincinnati’s College-Conservatory of Music Drama Program. She has enjoyed a highly varied career as a corporate spokesperson and actress. As a corporate trainer for IWA Strategies and facilitator through Xavier Leadership Center some of her clients include: Children’s Hospital, UC Law School, Fifth/Third Bank, General Motors, GTE, Iams, Kroger, Lexmark, Boeing Aircraft, Eli Lilly & Co., Macy’s Stores, American Financial Group, Cincinnati Bell, Procter & Gamble, Barefoot Proximity and Wild Flavors. Denise holds Executive Board positions with The Cincinnati Labor Council AFL-CIO, and the Greater Cincinnati Convention and Visitors Bureau and past National Board Member for The Screen Actors Guild – SAG-AFTRA. You can see her in featured roles on Army Wives, 21 Jumpstreet, Northern Exposure, Days of Our Lives, Body Language, and most recently the films, We’re Doing Fine, The Next Three Days with Russell Crowe, My Bloody Valentine 3-D, Homecoming, Madison, Uninvited Guest, Artworks, and Dead Horse.

Professor Rocco Dal Vera
4.4 Average rating
129 Reviews
677 Students
1 Course
Author, Professor, Facilitator, Vocal Coach, Consultant

Rocco is a Professor at the University of Cincinnati's College-Conservatory of Music, a faculty member of Xavier University’s Leadership Center and consultant to Proctor and Gamble’s clay street project. There is a chapter discussing his work in Voice and Speech Training for the New Millennium, and he has been accorded the title Member of Distinction, the highest honor given by the Voice and Speech Trainers Association. His book Voice: Onstage and Off, co-authored with Robert Barton, has been nominated as the Best New Theatre Publication by the Association for Theatre in Higher Education and is in use by over 600 College and University theatre programs. His latest book (co-authored with Joe Deer) is Acting in Musical Theatre: a comprehensive course. Together they write a monthly article series on acting in Musical Theatre for Dramatics Magazine.

He is one of a handful of certified master trainers in the Alba Method for Emotions and his research interest is in the voice and emotional extremes. Rocco is also the founding editor of the journal Voice and Speech Review for the Voice and Speech Trainers Association, and has edited the first three books in that series: Standard Speech and other contemporary issues in professional voice and speech training, The Voice in Violence…, and Film, Broadcast and e-Media Coaching….

Annie Fitzpatrick
4.4 Average rating
129 Reviews
677 Students
1 Course

ANNIE FITZPATRICK is a faculty member at the University of Cincinnati’s College-Conservatory of Music Drama Program. She has also taught interpersonal communication skills at UC’s College of Law and UC’s College of Medicine. She is a facilitator at The Xavier Leadership Center. As a professional actress she has been a spokesperson and corporate trainer for companies that include Procter & Gamble, Lenscrafters, Krogers, Cintas, Ipsos, Barefoot Proximity, Hewlett Packard, Parker Brothers, RCA, JB Speakers, and Motorola. She has coached professional actors for over 25 years and created a Conservatory program for The Tri-State American Federation of Radio and Television Artists. She has appeared Off-Broadway, toured nationally and internationally, and works in regional theatres across the country. She has appeared in numerous national and local commercials. TV and film credits include Those Who Kill, Army Wives, Fun Size, Milk Money, Loving, and Broken Hearts. As a company member of The Ensemble Theatre of Cincinnati, she has received two Best Actress Cincinnati Entertainment Awards and multiple Acclaim Awards, including one for Best Supporting Actress.