Leadership is not about having the power to exercise your authority. Leadership is about behaving in ways that influence the feelings, thoughts and actions of others. In a world of multifunctional teams, globalization and flatter organizational structure, what it means to be a leader is shifting. You simply can't rely on a position of power to make demands; rather you need the ability to influence others to help you achieve your goals.Through several short videos, you will learn techniques that you can use immediately. If like so many other leaders, you too need a new way to connect on the job for long term effectiveness no matter what business your in our what structure it has, this course is a must.
This overview highlights emotional intelligence and why employers consider it a valuable core competency now more than ever.
Learn how to recognize and understand your moods, emotions, and drives and their effect on others.
Do you wish you could be unflappable in a crisis, enjoy the challenge of learning new things and make sure to gets all the facts before they act? This is a skill that can be improved.
What gives a person passion to work for reasons that go beyond money or status and a propensity to pursue goals with energy and persistence? It is this key skill.
A proficiency in managing relationships and building networks. The ability to find common ground and build rapport. Can you improve on a skill you already do instinctively? Yes.
Understanding the emotional makeup of other people. Treating people according to their emotional reactions allows you to build and retain talent with a cross-cultural sensitivity with respect to serving clients and customers.
A link between ideas and action, communication is the emotional glue that binds humans together in relationships both personal and professional. The ability to communicate creates the ability to influence in and outside of the workplace.
We use these three tactics to persuade and win people to our point of view. One is better than the others.
Rapport is the most affirmative and holistic tactic we use to establish an emotional and sympathetic relationship. We have it with some instinctively but not with others. Why?
In order to be successful at inducing rapport we need to prepare. This is an essential step. It doesn’t need to be a lengthy or involved process. In time, it will become instinctive and effortless. Practice these steps to prepare for rapport:
When you use physical mirroring in order to quickly enter into rapport, you are showing respect by going to their world and living in it with them. Mirroring is one of the socially safest and most respectful things you can do. And it is nearly undetectable to your subject. The more you do it, the easier and more natural it will be for you. Here's how.
Vocal mirroring can sometimes be more challenging than physical mirroring because, for many of us, we haven’t developed our auditory acuity at the same level as our visual skills. Still, with a little practice we can find that mirroring another person’s voice isn’t as difficult as we might think, and because the voice tends to function below most people’s awareness it can be a potent tool for making a connection.
An inability to connect with others is a central liability. How do some of us justify our unwillingness to try Mirroring in order to deepen and strengthen connections with others and what stops us when we do try?
The most outstanding leaders are the ones who have the intellectual nimbleness to focus alternately between being goal focused and social skill focused with intention and the desire to continually improve.
Denise is a faculty member at the University of Cincinnati’s College-Conservatory of Music Drama Program. She has enjoyed a highly varied career as a corporate spokesperson and actress. As a corporate trainer for IWA Strategies and facilitator through Xavier Leadership Center some of her clients include: Children’s Hospital, UC Law School, Fifth/Third Bank, General Motors, GTE, Iams, Kroger, Lexmark, Boeing Aircraft, Eli Lilly & Co., Macy’s Stores, American Financial Group, Cincinnati Bell, Procter & Gamble, Barefoot Proximity and Wild Flavors. Denise holds Executive Board positions with The Cincinnati Labor Council AFL-CIO, and the Greater Cincinnati Convention and Visitors Bureau and past National Board Member for The Screen Actors Guild – SAG-AFTRA. You can see her in featured roles on Army Wives, 21 Jumpstreet, Northern Exposure, Days of Our Lives, Body Language, and most recently the films, We’re Doing Fine, The Next Three Days with Russell Crowe, My Bloody Valentine 3-D, Homecoming, Madison, Uninvited Guest, Artworks, and Dead Horse.
Rocco is a Professor at the University of Cincinnati's College-Conservatory of Music, a faculty member of Xavier University’s Leadership Center and consultant to Proctor and Gamble’s clay street project. There is a chapter discussing his work in Voice and Speech Training for the New Millennium, and he has been accorded the title Member of Distinction, the highest honor given by the Voice and Speech Trainers Association. His book Voice: Onstage and Off, co-authored with Robert Barton, has been nominated as the Best New Theatre Publication by the Association for Theatre in Higher Education and is in use by over 600 College and University theatre programs. His latest book (co-authored with Joe Deer) is Acting in Musical Theatre: a comprehensive course. Together they write a monthly article series on acting in Musical Theatre for Dramatics Magazine.
He is one of a handful of certified master trainers in the Alba Method for Emotions and his research interest is in the voice and emotional extremes. Rocco is also the founding editor of the journal Voice and Speech Review for the Voice and Speech Trainers Association, and has edited the first three books in that series: Standard Speech and other contemporary issues in professional voice and speech training, The Voice in Violence…, and Film, Broadcast and e-Media Coaching….
ANNIE FITZPATRICK is a faculty member at the University of Cincinnati’s College-Conservatory of Music Drama Program. She has also taught interpersonal communication skills at UC’s College of Law and UC’s College of Medicine. She is a facilitator at The Xavier Leadership Center. As a professional actress she has been a spokesperson and corporate trainer for companies that include Procter & Gamble, Lenscrafters, Krogers, Cintas, Ipsos, Barefoot Proximity, Hewlett Packard, Parker Brothers, RCA, JB Speakers, and Motorola. She has coached professional actors for over 25 years and created a Conservatory program for The Tri-State American Federation of Radio and Television Artists. She has appeared Off-Broadway, toured nationally and internationally, and works in regional theatres across the country. She has appeared in numerous national and local commercials. TV and film credits include Those Who Kill, Army Wives, Fun Size, Milk Money, Loving, and Broken Hearts. As a company member of The Ensemble Theatre of Cincinnati, she has received two Best Actress Cincinnati Entertainment Awards and multiple Acclaim Awards, including one for Best Supporting Actress.