Human Resources Excellency Program 2
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Human Resources Excellency Program 2

How to avoid the Pitfalls and Piranhas: Managing a diverse and ever-changing workforce (Program 2)
4.0 (10 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
178 students enrolled
Last updated 5/2014
English
Current price: $10 Original price: $50 Discount: 80% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 2 hours on-demand video
  • 1 min on-demand audio
  • 17 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Learning to deal with change
  • Understanding conflict resolution
  • Learn to manage redundancies
  • Learn to manage workplace harassment and violence
View Curriculum
Requirements
  • Basic understanding of the business industry
  • Knowledge of the English language
Description

The Human Resources Excellency educational pathway focuses on the essential elements to building and keeping the human resources you want; pro-activity, quality selection processes, Top Grading, performance reviews and Staff Retention.

As a Human Resources Professional/Manager, you, and your team must be able to deal with every situation that can arise when managing a diverse and ever-changing workforce. This will inevitably include dealing with uncomfortable, challenging and sometimes emotional and dangerous situations.

This program provides training and guidance on the essential resource management factors and skills, which you will be required to demonstrate whilst leading the front line of your organizations human resources e.g. Dealing with Change, Conflict Resolution, Managing Redundancies, Managing Workplace Harassment and Violence etc.

Who is the target audience?
  • Anyone looking to gain an understanding of Human Resources and its practical application in the business environment.
Compare to Other Human Resources Courses
Curriculum For This Course
69 Lectures
07:11:00
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Dealing with Change
8 Lectures 05:39

This lecture will discuss why we need to deal with change and the cold hard facts about change.

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Lecture outline:

0:00    Why Change?
0:35    Cold Hard Facts
Preview 01:19

This lecture will discuss the reactions to change and identifying some change styles.

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Lecture outline:

0:00    Reactions to Change
0:47    Change Styles
Preview 01:29

This lecture will introduce organizational change and discuss one's role in managing change.

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Lecture outline:

0:00    Your Role in Managing Change
0:22    Organizational Change
Preview 00:46

This lecture will discuss defining objective change, training people, and giving tools.

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Lecture outline:

0:00    Defining Change Objectives
0:28    Tools for Success
Preview 00:55

This lecture will discuss communicating expectations and reward success.

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Lecture outline:

0:00    Communicate Expectation
0:22    Rewards Success
Preview 00:39

This lecture will identify the stages of change.

Preview 00:31

Change Exercise 1
1 page

Quiz One
2 questions

This PDF file contains Section 2 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 2
21 pages
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Managing Redundancies
6 Lectures 12:54

This lecture will discuss trauma, formal procedure, and avoidance.

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Lecture outline:

0:05    Trauma
0:28    Formal Procedure
1:01    Avoidance
Preview 01:50

This lecture will discuss breaking the news, explaining the process to the staff, and some common criteria of change.

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Lecture outline:

0:00    Breaking the News
0:30    Explaining the Process
1:36    Common Criteria
Preview 03:16

This lecture will discuss fairness, communication, and consultation.

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Lecture outline:

0:00    Fairness
0:37    Communication
1:24    Consultation
Fairness, Communication and Consultation
02:45

This lecture will discuss maintaining performance, supporting leavers, and working with unions.

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Lecture outline:

0:00    Maintaining Performance
0:31    Supporting Leaver
1:16    Working to Unions
Maintaining Performance, Supporting Leavers and Working with Unions
01:59

This lecture will discuss the top tips, the role of the manager or supervisor, and planning for the redundancy meeting.

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Lecture outline:

0:00    Top Tips
1:10    Role of the Manager / Supervisor
2:11    Plan for the Meeting
Top Tips, Role of the Manager or Supervisor and Plan for the Meeting
03:04

Quiz Two
2 questions

This PDF file contains Section 3 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 3
15 pages
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Conflict Resolution Part 1
7 Lectures 09:18

This discussion will focus on defining conflict.

What is Conflict?
00:40

This lecture will discuss functional and dysfunctional conflict and the levels of conflict.

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Lecture outline:

0:00    Functional Conflict
0:30    Dysfunctional Conflict
0:59    Levels of Conflict
Functional Conflict, Dysfunctional Conflict and Levels of Conflict
02:15

This lecture will identify attitude and persuasion.

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Lecture outline:

0:00    Attitude
0:16    Persuasion
Attitude and Persuasion
01:48

This lecture will discuss perceptions, assumptions, and conflict resolution styles.

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Lecture outline:

0:00    Perceptions and Assumptions
0:20    Conflict Resolution Styles
Perceptions & Assumptions and Conflict Resolution Styles
01:43

This lecture will discuss intra and inter-organizational and group conflict.

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Lecture outline:

0:00    Intra-organization Conflict
0:39    Inter-organization Conflict
0:49    Intra-group Conflict
1:09    Inter-group Conflict
Intra and Inter-organizational and group Conflict
01:21

This lecture will discuss intrapersonal and interpersonal conflict and task vs. relationship vs. process.

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Lecture outline:

0:00    Interpersonal Conflict
0:09    Intrapersonal Conflict
0:31    Task Conflict
0:36    Relationship Conflict
0:41    Process Conflict
Intrapersonal and Interapersonal Conflict and Task vs Relationship vs Process
01:31

Conflict Resolution Part 1 Exercise 2
1 page
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Conflict Resolution Part 2
7 Lectures 13:13

This discussion will focus on responses to conflict.

Responses to Conflict
02:21

This lecture will discuss ways of dealing with conflict and negotiating skills.

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Lecture outline:

0:00    Ways to Deal with Conflict
1:28    Negotiating Skills
Ways to Deal with Conflict and Negotiating Skills
02:41

This lecture will discuss isolating the facts from the emotions and listening more.

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Lecture outline:

0:00    Isolating the Facts from the Emotions
1:17    Listening More
Isolate the Facts from the Emotions and Listen More
01:42

This lecture will discuss trying to empathize with the person and not being defensive.

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Lecture outline:

0:00    Try to Empathize With the Person
1:45    Don't be Defensive
Try to Emphathize with the Person and Don't be Defensive
02:15

This lecture will discuss one-way and two-way communication.

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Lecture outline:

0:00    One-way communication
0:20    Two-way communication
One-way and Two-way Communication
00:41

This lecture will identify barriers to communication.

Barriers to Communication
03:33

Conflict Resolution Part 2 Exercise 3
1 page
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Conflict Resolution Part 3
5 Lectures 14:30

This lecture will discuss processes for handling conflict, building relationships, and conflict resolution.

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Lecture outline:

0:00    Processes for Handling Conflict
0:24    How to Build Relationships?
2:58    Alternative Conflict Resolution
Process for Handling Conflict, Building Relationships and Conflict Resolution
03:45

This lecture will discuss customers, co-workers, and employers.

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Lecture outline:

0:00    Customers
0:36    Co-workers
4:01    Employers
Customers, Co-workers and Employers
06:56

This lecture will discuss conflict in organizations and desired outcomes of conflict.

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Lecture outline:

0:00    Conflict in Organizations
3:27    Desired Outcomes of Conflict
Conflict in Organizations and Desired Outcomes of Conflict
03:49

Conflict Resolution Part 3 Exercise 4
2 pages

Quiz Three
2 questions

This PDF file contains Section 6 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 6
20 pages
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Employee Dispute Resolution Part 1
3 Lectures 06:24

This lecture will discuss employee dispute resolution, handling, and conducting grievance-handling meetings.

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Lecture outline:

0:05    Employee Dispute Resolution
0:30    Handling a Grievance-handling Meeting
0:50    Conducting a Grievance-handling Meeting
Employee Dispute Resolution, Handling and Conducting Grievance Handling Meetings
01:18

This lecture will discuss setting ground rules and leading grievance meetings.

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Lecture outline:

0:00    Setting the Ground Rules
1:15    Leading Grievance Meetings
Setting the Ground Rules and Leading the Meeting
02:26

This lecture will discuss how to handle employee objections, hidden agenda, and supervisor intervention.

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Lecture outline:

0:00    Handling Employee Objections
0:49    Hidden Agenda?
1:43    When Should a Supervisor Intervene?
Handling Employee Objections, Hidden Agendas and Supervisor Intervention
02:40
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Employee Dispute Resolution Part 2
6 Lectures 06:22

This lecture will discuss working relationships and keeping things simple.

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Lecture outline:

0:00    Working Relationships
0:19    Keeping Things Simple
Working Relationships and Keep it Simple
00:41

This lecture will discuss grievance handling policies and what to include in the policy.

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Lecture outline:

0:00    Policy
0:08    What to Include in the Policy?
Policy and What to Include in the Policy
00:26

This lecture will discuss scope, exclusions, and prerogatives.

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Lecture outline:

0:00    Scope
0:25    Exclusions
0:40    Prerogatives
Scope, Exclusions and Prerogatives
01:12

This lecture will define the informal and formal approach to dispute resolution policies.

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Lecture outline:

0:00    Introduction to Handling Dispute Resolution Policies
0:15    The Informal Approach
1:35    The Formal Approach
Approaches to Handling and The Informal & Formal Approach
03:01

This discussion will focus on time frames to resolve a dispute.

Time Frames to Resolve a Dispute
01:02

Quiz Four
2 questions

This PDF file contains Section 8 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 8
16 pages
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Workplace Harassment and Violence Part 1
6 Lectures 08:06

This lecture will discuss the definition of workplace violence and explain what causes violent acts.

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Lecture outline:

0:05    Defining workplace violence
0:23    What Causes Violent Acts
Definition of Workplace Violence and What Causes Violent Acts
01:07

This lecture will discuss the profile of a perpetrator and types of harassment.

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Lecture outline:

0:00    Profile of a Perpetrator
0:38    Types of Harassment
Profile of a Perpetrator and Types of Harassment
01:20

This lecture will discuss hostile environment harassment and the different types of hostile environment harassment.

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Lecture outline:

0:00    Hostile Environment Harassment
0:34    Types of Hostile Environment Harassment
Hostile Environment Harassment and Types of Hostile Environment Harassment
01:21

This lecture will identify other types of harassment.

Other Types of Harassment
02:01

This discussion will focus on what an organization can do regarding workplace harassment and violence.

What can an Organization Do?
02:17

This PDF file contains Section 9 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 9
16 pages
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Workplace Harassment and Violence Part 2
5 Lectures 09:30

This lecture will discuss the supervisor’s role in harassment in the workplace.

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Lecture outline:

0:00    Supervisors Role
0:53    What's with the Silence
1:27    Consequences
Supervisors Role, What's with the Silence and Consequences
01:48

This lecture will discuss the categories and types of co-worker violence.

.

Lecture outline:

0:00    Categories of Workplace Violence
1:39    Types of Co-worker Violence
Four Categories and Two Types of Co-worker Violence
02:29

This lecture will discuss being proactive - surveys and control measures.

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Lecture outline:

0:00    Surveys
0:33    Control Measures
Be Proactive - Surveys and Control Measures
02:24

This lecture will discuss the standard practices and investigation involved in harassment at the workplace.

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Lecture outline:

0:00    Standard Practices
1:13    Investigation
2:07    Things to Remember
Standard Practices, Investigation and Remember
02:49

Quiz Five
2 questions

This PDF file contains Section 10 of this course. You can download the complete e book at the end of this course.

Reading Assignment Section 10
21 pages
3 More Sections
About the Instructor
The Art Of Service
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