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Learn MoreHuman Resources Excellency Program 2
Rating: 3.9 out of 53.9(41 ratings)
365 students
Human Resources Excellency Program 2
How to avoid the Pitfalls and Piranhas: Managing a diverse and ever-changing workforce (Program 2)
Created byThe Art Of Service
Last updated 3/2023
English
What you'll learn
- Learning to deal with change
- Understanding conflict resolution
- Learn to manage redundancies
- Learn to manage workplace harassment and violence
Explore related topics
Course content
13 sections • 66 lectures • 1h 45m total length
- Introduction to the Human Resource Excellency Program 22:28
- Why Change and the Cold Hard Facts1:19
This lecture will discuss why we need to deal with change and the cold hard facts about change.
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Lecture outline:
0:00 Why Change?
0:35 Cold Hard Facts
- Reactions to Change and Identifying Change Styles1:29
This lecture will discuss the reactions to change and identifying some change styles.
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Lecture outline:
0:00 Reactions to Change
0:47 Change Styles
- Your Role in Managing Change and Organizational Change0:46
This lecture will introduce organizational change and discuss one's role in managing change.
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Lecture outline:
0:00 Your Role in Managing Change
0:22 Organizational Change
- Define Objective Change and Train People and Give Tools0:55
This lecture will discuss defining objective change, training people, and giving tools.
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Lecture outline:
0:00 Defining Change Objectives
0:28 Tools for Success
- Communicate Expectations and Reward Success0:39
This lecture will discuss communicating expectations and reward success.
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Lecture outline:
0:00 Communicate Expectation
0:22 Rewards Success
- Stages of Change0:31
This lecture will identify the stages of change.
- Change Exercise 11:00
- Quiz One
- Reading Assignment Section 221:00
This PDF file contains Section 2 of this course. You can download the complete e book at the end of this course.
- Trauma, Formal Procedure and Avoidance1:50
This lecture will discuss trauma, formal procedure, and avoidance.
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Lecture outline:
0:05 Trauma
0:28 Formal Procedure
1:01 Avoidance
- Breaking the News, Explaining the Process and Common Criteria3:16
This lecture will discuss breaking the news, explaining the process to the staff, and some common criteria of change.
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Lecture outline:
0:00 Breaking the News
0:30 Explaining the Process
1:36 Common Criteria
- Fairness, Communication and Consultation2:45
This lecture will discuss fairness, communication, and consultation.
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Lecture outline:
0:00 Fairness
0:37 Communication
1:24 Consultation
- Maintaining Performance, Supporting Leavers and Working with Unions1:59
This lecture will discuss maintaining performance, supporting leavers, and working with unions.
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Lecture outline:
0:00 Maintaining Performance
0:31 Supporting Leaver
1:16 Working to Unions
- Top Tips, Role of the Manager or Supervisor and Plan for the Meeting3:04
This lecture will discuss the top tips, the role of the manager or supervisor, and planning for the redundancy meeting.
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Lecture outline:
0:00 Top Tips
1:10 Role of the Manager / Supervisor
2:11 Plan for the Meeting
- Quiz Two
- Reading Assignment Section 315:00
This PDF file contains Section 3 of this course. You can download the complete e book at the end of this course.
- What is Conflict?0:40
This discussion will focus on defining conflict.
- Functional Conflict, Dysfunctional Conflict and Levels of Conflict2:15
This lecture will discuss functional and dysfunctional conflict and the levels of conflict.
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Lecture outline:
0:00 Functional Conflict
0:30 Dysfunctional Conflict
0:59 Levels of Conflict
- Attitude and Persuasion1:48
This lecture will identify attitude and persuasion.
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Lecture outline:
0:00 Attitude
0:16 Persuasion
- Perceptions & Assumptions and Conflict Resolution Styles1:43
This lecture will discuss perceptions, assumptions, and conflict resolution styles.
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Lecture outline:
0:00 Perceptions and Assumptions
0:20 Conflict Resolution Styles
- Intra and Inter-organizational and group Conflict1:21
This lecture will discuss intra and inter-organizational and group conflict.
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Lecture outline:
0:00 Intra-organization Conflict
0:39 Inter-organization Conflict
0:49 Intra-group Conflict
1:09 Inter-group Conflict
- Intrapersonal and Interapersonal Conflict and Task vs Relationship vs Process1:31
This lecture will discuss intrapersonal and interpersonal conflict and task vs. relationship vs. process.
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Lecture outline:
0:00 Interpersonal Conflict
0:09 Intrapersonal Conflict
0:31 Task Conflict
0:36 Relationship Conflict
0:41 Process Conflict
- Conflict Resolution Part 1 Exercise 21:00
- Responses to Conflict2:21
This discussion will focus on responses to conflict.
- Ways to Deal with Conflict and Negotiating Skills2:41
This lecture will discuss ways of dealing with conflict and negotiating skills.
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Lecture outline:
0:00 Ways to Deal with Conflict
1:28 Negotiating Skills
- Isolate the Facts from the Emotions and Listen More1:42
This lecture will discuss isolating the facts from the emotions and listening more.
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Lecture outline:
0:00 Isolating the Facts from the Emotions
1:17 Listening More
- Try to Emphathize with the Person and Don't be Defensive2:15
This lecture will discuss trying to empathize with the person and not being defensive.
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Lecture outline:
0:00 Try to Empathize With the Person
1:45 Don't be Defensive
- One-way and Two-way Communication0:41
This lecture will discuss one-way and two-way communication.
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Lecture outline:
0:00 One-way communication
0:20 Two-way communication
- Barriers to Communication3:33
This lecture will identify barriers to communication.
- Conflict Resolution Part 2 Exercise 31:00
- Process for Handling Conflict, Building Relationships and Conflict Resolution3:45
This lecture will discuss processes for handling conflict, building relationships, and conflict resolution.
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Lecture outline:
0:00 Processes for Handling Conflict
0:24 How to Build Relationships?
2:58 Alternative Conflict Resolution
- Customers, Co-workers and Employers6:56
This lecture will discuss customers, co-workers, and employers.
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Lecture outline:
0:00 Customers
0:36 Co-workers
4:01 Employers
- Conflict in Organizations and Desired Outcomes of Conflict3:49
This lecture will discuss conflict in organizations and desired outcomes of conflict.
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Lecture outline:
0:00 Conflict in Organizations
3:27 Desired Outcomes of Conflict
- Conflict Resolution Part 3 Exercise 42:00
- Quiz Three
- Reading Assignment Section 620:00
This PDF file contains Section 6 of this course. You can download the complete e book at the end of this course.
- Employee Dispute Resolution, Handling and Conducting Grievance Handling Meetings1:18
This lecture will discuss employee dispute resolution, handling, and conducting grievance-handling meetings.
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Lecture outline:
0:05 Employee Dispute Resolution
0:30 Handling a Grievance-handling Meeting
0:50 Conducting a Grievance-handling Meeting
- Setting the Ground Rules and Leading the Meeting2:26
This lecture will discuss setting ground rules and leading grievance meetings.
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Lecture outline:
0:00 Setting the Ground Rules
1:15 Leading Grievance Meetings
- Handling Employee Objections, Hidden Agendas and Supervisor Intervention2:40
This lecture will discuss how to handle employee objections, hidden agenda, and supervisor intervention.
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Lecture outline:
0:00 Handling Employee Objections
0:49 Hidden Agenda?
1:43 When Should a Supervisor Intervene?
- Working Relationships and Keep it Simple0:41
This lecture will discuss working relationships and keeping things simple.
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Lecture outline:
0:00 Working Relationships
0:19 Keeping Things Simple
- Policy and What to Include in the Policy0:26
This lecture will discuss grievance handling policies and what to include in the policy.
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Lecture outline:
0:00 Policy
0:08 What to Include in the Policy?
- Scope, Exclusions and Prerogatives1:12
This lecture will discuss scope, exclusions, and prerogatives.
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Lecture outline:
0:00 Scope
0:25 Exclusions
0:40 Prerogatives
- Approaches to Handling and The Informal & Formal Approach3:01
This lecture will define the informal and formal approach to dispute resolution policies.
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Lecture outline:
0:00 Introduction to Handling Dispute Resolution Policies
0:15 The Informal Approach
1:35 The Formal Approach
- Time Frames to Resolve a Dispute1:02
This discussion will focus on time frames to resolve a dispute.
- Quiz Four
- Reading Assignment Section 816:00
This PDF file contains Section 8 of this course. You can download the complete e book at the end of this course.
- Definition of Workplace Violence and What Causes Violent Acts1:07
This lecture will discuss the definition of workplace violence and explain what causes violent acts.
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Lecture outline:
0:05 Defining workplace violence
0:23 What Causes Violent Acts
- Profile of a Perpetrator and Types of Harassment1:20
This lecture will discuss the profile of a perpetrator and types of harassment.
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Lecture outline:
0:00 Profile of a Perpetrator
0:38 Types of Harassment
- Hostile Environment Harassment and Types of Hostile Environment Harassment1:21
This lecture will discuss hostile environment harassment and the different types of hostile environment harassment.
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Lecture outline:
0:00 Hostile Environment Harassment
0:34 Types of Hostile Environment Harassment
- Other Types of Harassment2:01
This lecture will identify other types of harassment.
- What can an Organization Do?2:17
This discussion will focus on what an organization can do regarding workplace harassment and violence.
- Reading Assignment Section 916:00
This PDF file contains Section 9 of this course. You can download the complete e book at the end of this course.
- Supervisors Role, What's with the Silence and Consequences1:48
This lecture will discuss the supervisor’s role in harassment in the workplace.
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Lecture outline:
0:00 Supervisors Role
0:53 What's with the Silence
1:27 Consequences
- Four Categories and Two Types of Co-worker Violence2:29
This lecture will discuss the categories and types of co-worker violence.
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Lecture outline:
0:00 Categories of Workplace Violence
1:39 Types of Co-worker Violence
- Be Proactive - Surveys and Control Measures2:24
This lecture will discuss being proactive - surveys and control measures.
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Lecture outline:
0:00 Surveys
0:33 Control Measures
- Standard Practices, Investigation and Remember2:49
This lecture will discuss the standard practices and investigation involved in harassment at the workplace.
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Lecture outline:
0:00 Standard Practices
1:13 Investigation
2:07 Things to Remember
- Quiz Five
- Reading Assignment Section 1021:00
This PDF file contains Section 10 of this course. You can download the complete e book at the end of this course.
Requirements
- Basic understanding of the business industry
- Knowledge of the English language
Description
The Human Resources Excellency educational pathway focuses on the essential elements to building and keeping the human resources you want; pro-activity, quality selection processes, Top Grading, performance reviews and Staff Retention.
As a Human Resources Professional/Manager, you, and your team must be able to deal with every situation that can arise when managing a diverse and ever-changing workforce. This will inevitably include dealing with uncomfortable, challenging and sometimes emotional and dangerous situations.
This program provides training and guidance on the essential resource management factors and skills, which you will be required to demonstrate whilst leading the front line of your organizations human resources e.g. Dealing with Change, Conflict Resolution, Managing Redundancies, Managing Workplace Harassment and Violence etc.
Who this course is for:
- Anyone looking to gain an understanding of Human Resources and its practical application in the business environment.