Human Resources Excellency Program 2

How to avoid the Pitfalls and Piranhas: Managing a diverse and ever-changing workforce (Program 2)
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  • Lectures 69
  • Contents Video: 2 hours
    Other: 5.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 5/2014 English

Course Description

The Human Resources Excellency educational pathway focuses on the essential elements to building and keeping the human resources you want; pro-activity, quality selection processes, Top Grading, performance reviews and Staff Retention.

As a Human Resources Professional/Manager, you, and your team must be able to deal with every situation that can arise when managing a diverse and ever-changing workforce. This will inevitably include dealing with uncomfortable, challenging and sometimes emotional and dangerous situations.

This program provides training and guidance on the essential resource management factors and skills, which you will be required to demonstrate whilst leading the front line of your organizations human resources e.g. Dealing with Change, Conflict Resolution, Managing Redundancies, Managing Workplace Harassment and Violence etc.

What are the requirements?

  • Basic understanding of the business industry
  • Knowledge of the English language

What am I going to get from this course?

  • Learning to deal with change
  • Understanding conflict resolution
  • Learn to manage redundancies
  • Learn to manage workplace harassment and violence

What is the target audience?

  • Anyone looking to gain an understanding of Human Resources and its practical application in the business environment.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
Introduction to the Human Resource Excellency Program 2
Preview
02:28
Section 2: Dealing with Change
01:19

This lecture will discuss why we need to deal with change and the cold hard facts about change.

.

Lecture outline:

0:00    Why Change?
0:35    Cold Hard Facts
01:29

This lecture will discuss the reactions to change and identifying some change styles.

.

Lecture outline:

0:00    Reactions to Change
0:47    Change Styles
00:46

This lecture will introduce organizational change and discuss one's role in managing change.

.

Lecture outline:

0:00    Your Role in Managing Change
0:22    Organizational Change
00:55

This lecture will discuss defining objective change, training people, and giving tools.

.

Lecture outline:

0:00    Defining Change Objectives
0:28    Tools for Success
00:39

This lecture will discuss communicating expectations and reward success.

.

Lecture outline:

0:00    Communicate Expectation
0:22    Rewards Success
00:31

This lecture will identify the stages of change.

Change Exercise 1
1 page
Quiz One
2 questions
21 pages

This PDF file contains Section 2 of this course. You can download the complete e book at the end of this course.

Section 3: Managing Redundancies
01:50

This lecture will discuss trauma, formal procedure, and avoidance.

.

Lecture outline:

0:05    Trauma
0:28    Formal Procedure
1:01    Avoidance
03:16

This lecture will discuss breaking the news, explaining the process to the staff, and some common criteria of change.

.

Lecture outline:

0:00    Breaking the News
0:30    Explaining the Process
1:36    Common Criteria
02:45

This lecture will discuss fairness, communication, and consultation.

.

Lecture outline:

0:00    Fairness
0:37    Communication
1:24    Consultation
01:59

This lecture will discuss maintaining performance, supporting leavers, and working with unions.

.

Lecture outline:

0:00    Maintaining Performance
0:31    Supporting Leaver
1:16    Working to Unions
03:04

This lecture will discuss the top tips, the role of the manager or supervisor, and planning for the redundancy meeting.

.

Lecture outline:

0:00    Top Tips
1:10    Role of the Manager / Supervisor
2:11    Plan for the Meeting
Quiz Two
2 questions
15 pages

This PDF file contains Section 3 of this course. You can download the complete e book at the end of this course.

Section 4: Conflict Resolution Part 1
00:40

This discussion will focus on defining conflict.

02:15

This lecture will discuss functional and dysfunctional conflict and the levels of conflict.

.

Lecture outline:

0:00    Functional Conflict
0:30    Dysfunctional Conflict
0:59    Levels of Conflict
01:48

This lecture will identify attitude and persuasion.

.

Lecture outline:

0:00    Attitude
0:16    Persuasion
01:43

This lecture will discuss perceptions, assumptions, and conflict resolution styles.

.

Lecture outline:

0:00    Perceptions and Assumptions
0:20    Conflict Resolution Styles
01:21

This lecture will discuss intra and inter-organizational and group conflict.

.

Lecture outline:

0:00    Intra-organization Conflict
0:39    Inter-organization Conflict
0:49    Intra-group Conflict
1:09    Inter-group Conflict
01:31

This lecture will discuss intrapersonal and interpersonal conflict and task vs. relationship vs. process.

.

Lecture outline:

0:00    Interpersonal Conflict
0:09    Intrapersonal Conflict
0:31    Task Conflict
0:36    Relationship Conflict
0:41    Process Conflict
Conflict Resolution Part 1 Exercise 2
1 page
Section 5: Conflict Resolution Part 2
02:21

This discussion will focus on responses to conflict.

02:41

This lecture will discuss ways of dealing with conflict and negotiating skills.

.

Lecture outline:

0:00    Ways to Deal with Conflict
1:28    Negotiating Skills
01:42

This lecture will discuss isolating the facts from the emotions and listening more.

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Lecture outline:

0:00    Isolating the Facts from the Emotions
1:17    Listening More
02:15

This lecture will discuss trying to empathize with the person and not being defensive.

.

Lecture outline:

0:00    Try to Empathize With the Person
1:45    Don't be Defensive
00:41

This lecture will discuss one-way and two-way communication.

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Lecture outline:

0:00    One-way communication
0:20    Two-way communication
03:33

This lecture will identify barriers to communication.

Conflict Resolution Part 2 Exercise 3
1 page
Section 6: Conflict Resolution Part 3
03:45

This lecture will discuss processes for handling conflict, building relationships, and conflict resolution.

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Lecture outline:

0:00    Processes for Handling Conflict
0:24    How to Build Relationships?
2:58    Alternative Conflict Resolution
06:56

This lecture will discuss customers, co-workers, and employers.

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Lecture outline:

0:00    Customers
0:36    Co-workers
4:01    Employers
03:49

This lecture will discuss conflict in organizations and desired outcomes of conflict.

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Lecture outline:

0:00    Conflict in Organizations
3:27    Desired Outcomes of Conflict
Conflict Resolution Part 3 Exercise 4
2 pages
Quiz Three
2 questions
20 pages

This PDF file contains Section 6 of this course. You can download the complete e book at the end of this course.

Section 7: Employee Dispute Resolution Part 1
01:18

This lecture will discuss employee dispute resolution, handling, and conducting grievance-handling meetings.

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Lecture outline:

0:05    Employee Dispute Resolution
0:30    Handling a Grievance-handling Meeting
0:50    Conducting a Grievance-handling Meeting
02:26

This lecture will discuss setting ground rules and leading grievance meetings.

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Lecture outline:

0:00    Setting the Ground Rules
1:15    Leading Grievance Meetings
02:40

This lecture will discuss how to handle employee objections, hidden agenda, and supervisor intervention.

.

Lecture outline:

0:00    Handling Employee Objections
0:49    Hidden Agenda?
1:43    When Should a Supervisor Intervene?
Section 8: Employee Dispute Resolution Part 2
00:41

This lecture will discuss working relationships and keeping things simple.

.

Lecture outline:

0:00    Working Relationships
0:19    Keeping Things Simple
00:26

This lecture will discuss grievance handling policies and what to include in the policy.

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Lecture outline:

0:00    Policy
0:08    What to Include in the Policy?
01:12

This lecture will discuss scope, exclusions, and prerogatives.

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Lecture outline:

0:00    Scope
0:25    Exclusions
0:40    Prerogatives
03:01

This lecture will define the informal and formal approach to dispute resolution policies.

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Lecture outline:

0:00    Introduction to Handling Dispute Resolution Policies
0:15    The Informal Approach
1:35    The Formal Approach
01:02

This discussion will focus on time frames to resolve a dispute.

Quiz Four
2 questions
16 pages

This PDF file contains Section 8 of this course. You can download the complete e book at the end of this course.

Section 9: Workplace Harassment and Violence Part 1
01:07

This lecture will discuss the definition of workplace violence and explain what causes violent acts.

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Lecture outline:

0:05    Defining workplace violence
0:23    What Causes Violent Acts
01:20

This lecture will discuss the profile of a perpetrator and types of harassment.

.

Lecture outline:

0:00    Profile of a Perpetrator
0:38    Types of Harassment
01:21

This lecture will discuss hostile environment harassment and the different types of hostile environment harassment.

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Lecture outline:

0:00    Hostile Environment Harassment
0:34    Types of Hostile Environment Harassment
02:01

This lecture will identify other types of harassment.

02:17

This discussion will focus on what an organization can do regarding workplace harassment and violence.

16 pages

This PDF file contains Section 9 of this course. You can download the complete e book at the end of this course.

Section 10: Workplace Harassment and Violence Part 2
01:48

This lecture will discuss the supervisor’s role in harassment in the workplace.

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Lecture outline:

0:00    Supervisors Role
0:53    What's with the Silence
1:27    Consequences
02:29

This lecture will discuss the categories and types of co-worker violence.

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Lecture outline:

0:00    Categories of Workplace Violence
1:39    Types of Co-worker Violence
02:24

This lecture will discuss being proactive - surveys and control measures.

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Lecture outline:

0:00    Surveys
0:33    Control Measures
02:49

This lecture will discuss the standard practices and investigation involved in harassment at the workplace.

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Lecture outline:

0:00    Standard Practices
1:13    Investigation
2:07    Things to Remember
Quiz Five
2 questions
21 pages

This PDF file contains Section 10 of this course. You can download the complete e book at the end of this course.

Section 11: Office Ethics and Diversity
03:32

This lecture will discuss what ethics is and why it is difficult to identify ethical standards.

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Lecture outline:

0:05    What is Ethics?
2:56    Why it is Difficult to Identify Ethical Standards
04:17

This lecture will identify the sources of ethical standards.

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Lecture outline:

0:03    The Utilitarian Approach
0:53    The Rights Approach
1:50    The Fairness or Justice Approach
2:39    The Common Good Approach
3:26    The Virtue Approach
01:54

This lecture will discuss putting the approaches together and making decisions.

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Lecture outline:

0:00    Putting the Approaches Together
0:50    Making Decisions
02:26

This lecture will discuss the framework for thinking ethically and examine discrimination.

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Lecture outline:

0:00    A framework for Thinking Ethically
1:55    Discrimination
01:29

This lecture will discuss equal pay, disabled staff, and bullying in the workplace.

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Lecture outline:

0:00    Equal Pay
0:22    Disabled Staff
0:50    Bullying in the Workplace
01:47

This lecture will discuss stress, equal opportunity policies, and your responsibilities.

.

Lecture outline:

0:00    Stress
0:50    Equal Opportunity Policies
1:15    Your Responsibilities
Diversity Exercise 5
1 page
Quiz Six
2 questions
36 pages

This PDF file contains Section 11 of this course. You can download the complete e book at the end of this course.

Section 12: Course Resources
167 pages

This e book contains the entire Human Resources Excellence Program 2 course in a PDF format.

Conflict Resolution Exercise Answers
1 page
3 pages

This PDF file contains all the answers to all the quizzes in each section of this course.

Section 13: Human Resources Excellence Program 2 Certification
Exam and Evaluation Information
01:44
1 page

Now that you've finished your Udemy course, - you are eligible to sit your official Certification exam.


Certification is not mandatory.

Once you've completed the course, email our exam department at exams@artofservice.com.au to purchase your exam voucher and sit your final exam.

. Access includes a step-by-step procedure on how to take the final exam and how to obtain your exam certification.

You will receive a PDF certificate through your email upon passing the examination.

1 page

We are always in the process of improving our courses and procedures for a better learning experience for our students. Your input is very important to us.


Follow the step-by-step procedure on taking the evaluation and receiving your certificate of completion.

01:27

A final message from our CEO.

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