Human Resources Excellency Program 1

Human Resources Excellency - How to get and keep your winning team (Program 1)
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  • Lectures 78
  • Length 7 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 5/2014 English

Course Description

Anyone who has experience managing staff and/or working within a Human Resources department will know that the success of an organization is greatly impacted by the success of staff management. From recruitment to goal setting and topgrading, performance reviews to employee retention and conflict resolution to managing change, HR professionals and line managers keep the integral cogs turning.

Recently, with the impact of a global recession, HR professionals have faced new challenges resulting from budget cuts, redundancies and mergers. But now the tides are turning once again, and with an increasingly positive economic shift, organizations are looking to the future by consolidating their HR effectiveness and efficiency. The new focus is staff retention and building a loyal workforce that will ensure an organizations’ future success.

The Human Resources Excellency – ‘How To Get and Keep Your Winning Team’ program, includes your eLearning access and book, covers all the essential elements to building and keeping the resources you want e.g. Recruitment, Topgrading, Performance Reviews and Target Setting, and Staff Retention.

What are the requirements?

  • Basic understanding of the business industry
  • Knowledge of the English language

What am I going to get from this course?

  • Understanding Hiring Smart and Top Grading
  • Learning to motivate your workforce
  • Learning to conduct effective performance reviews
  • Learning to retain work staff

What is the target audience?

  • Anyone looking to gain an understanding of Human Resources and its practical application in the business environment.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction
Introduction to the Human Resource Excellency Program 1
Preview
02:26
Section 2: Hiring Smart Part 1
00:16

This lecture will talk about Smart Hiring.

00:49

This lecture will talk about why hiring seems easy.

01:15

This lecture will discuss to do lists and expectations for hiring smart.

00:49

This lecture will discuss technical skills and the competencies table.

00:26

This discussion will focus on the attributes of hiring smart.

00:17

This lecture will discuss having others check your list.

01:10

This lecture will talk about legally complaining.

01:32

This lecture will discuss chart reviews and essentials.

00:28

This discussion will address creating the job description.

00:56

This lecture will talk about getting the word out.

Hiring Staff Exercise 1
1 page
Section 3: Hiring Smart Part 2
00:52

This lecture will talk about narrowing your application.

00:43

This lecture will discuss preparing for the interview and the resources needed.

00:25

This lecture will discuss knowing how to talk to applicants and asking them the right questions.

01:00

This lecture will discuss not discriminating and using open-ended questions.

00:42

This lecture will discuss hiring relevant to the position and to the individual.

00:56

This lecture will talk about conducting the interview.

01:07

This lecture will discuss evaluation and review.

00:34

This lecture will explain conducting a background check and extending the offer.

01:46

This lecture will talk about the summary of hiring smart.

Hiring Staff Exercise 2
2 pages
Quiz One
2 questions
20 pages

This PDF file contains Section 3 of this course. You can download the complete e book at the end of this course.

Section 4: Top Grading
01:38

This lecture will explain top grading.

00:33

This lecture will talk about A-players.

00:48

This lecture will discuss choosing the best of the rest and appropriate compensation.

01:07

This lecture will discuss the big question and implementation from top down.

03:04

This lecture will discuss best practices, talent reviews, and scorecards.

01:49

This lecture will discuss the interview process and the three types of interviews.

02:43

This lecture will discuss the screening and reference check.

Top Grading Exercise 3
2 pages
Quiz Two
2 questions
24 pages

This PDF file contains Section 4 of this course. You can download the complete e book at the end of this course.

Section 5: Team Building Part 1
02:22

This lecture will talk about working as a team.

03:14

This lecture will discuss the types of teams and teamwork success.

02:23

This lecture will discuss employee involvement and team conflict.

02:40

This lecture will talk about the team leader’s role in managing conflict.

03:38

This lecture will discuss leadership and learning to be a leader.

03:17

This lecture will explain the LEAD model.

01:40

This lecture will talk about knowing the kind of leader you are.

04:23

This lecture will discuss leading by example and the management process.

27 pages

This PDF file contains Section 5 of this course. You can download the complete e book at the end of this course.

Section 6: Team Building Part 2
00:49

This lecture will talk about how to motivate the team.

03:39

This lecture will discuss the coaching staff and skills in team building.

01:13

This lecture will explain working together as a team and discuss why training is needed.

01:27

This lecture will discuss contributing to the team and talk about learning organizations.

02:05

This lecture will discuss the development cycle and performance appraisals in team building.

03:07

This lecture will discuss cross training and poor management.

Team Building Exercise 4
2 pages
Quiz Three
2 questions
29 pages

This PDF file contains Section 6 of this course. You can download the complete e book at the end of this course.

Section 7: Motivating Your Workforce
00:35

This lecture will explain why motivation is not all about the money.

01:09

This lecture will discuss reward and recognition and its costs and factors.

00:41

This lecture will discuss attainable goals and clear instructions.

01:04

This lecture will discuss meaningful tasks and feedback.

01:08

This lecture will explain rewards and incentives.

01:21

This lecture will discuss no single rewards, who benefits, and the bottom line.

Motivating Exercise 5
1 page
Quiz Four
2 questions
Section 8: Conducting Effective Performance Reviews
01:35

This lecture will explain performance reviews and the ten tips for conducting an effective performance review.

00:46

This lecture will explain being prepared, leading with the positive, and not being confrontational.

00:45

This lecture will discuss keeping it real and being consistent.

00:42

This lecture will discuss making performance reviews two-way and knowing what is important.

00:27

This lecture will discuss balancing work and life and being a good listener.

00:57

This lecture will discuss reviewing regularly and signs of success.

Performance Review Exercise 6
1 page
Quiz Five
2 questions
27 pages

This PDF file contains Section 8 of this course. You can download the complete e book at the end of this course.

Section 9: Staff Retention
01:12

This lecture will explain the retention of quality and what can we do to retain staff.

01:56

This lecture will discuss research, best practices, and motivational strategies.

01:11

This lecture will discuss quotes, rates, and the most important attributes.

01:30

This lecture will discuss some surveys such as collecting feedback, ask and cluster surveys.

02:02

This lecture will discuss new starter feedback, 'stay' surveys, and the exit interview.

Staff Retention Exercise 7
1 page
Quiz Six
2 questions
14 pages

This PDF file contains Section 9 of this course. You can download the complete e book at the end of this course.

Section 10: Course Resources
162 pages

This e book contains the entire Human Resources Excellence Program 1 course in a PDF format.

Top Grading Exercise Answers
1 page
3 pages

This PDF file contains all the answers to all the quizzes in each section of this course.

Section 11: Human Resources Excellence Program 1 Certification
Exam and Evaluation Information
01:50
1 page

Now that you've finished your Udemy course, - you are eligible to sit your official Certification exam.


Certification is not mandatory.

Once you've completed the course, email our exam department at exams@artofservice.com.au to purchase your exam voucher and sit your final exam.

. Access includes a step-by-step procedure on how to take the final exam and how to obtain your exam certification.

You will receive a PDF certificate through your email upon passing the examination.

1 page

We are always in the process of improving our courses and procedures for a better learning experience for our students. Your input is very important to us.


Follow the step-by-step procedure on taking the evaluation and receiving your certificate of completion.

01:27

A final message from our CEO.

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