How To Start & Run A UK Telephone Answering Service Business
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How To Start & Run A UK Telephone Answering Service Business

Work From Home, Building Up A Business Paying You A Residual Sum Every Month
5.0 (1 rating)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
22 students enrolled
Created by Lisa Newton
Last updated 12/2015
Current price: $10 Original price: $20 Discount: 50% off
5 hours left at this price!
30-Day Money-Back Guarantee
  • 1.5 hours on-demand video
  • 1 Supplemental Resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Start their own telephone answering business
  • Work from home at a time convenient for them
  • Run a telephone answering business
  • Grow a telephone answering business
View Curriculum
  • Students who come from a business-services or virtual PA (virtual assistant) background will be at an advantage. You'll need a phoneline and access to the internet and £100 capital to invest to start the business to put these ideas into effect.

The target audience for this course are virtual assistants, virtual personal assistants and others who already work with business owners in a business-to-business capacity (whether its remotely or on-site). If, however, you don't have any entrepreneurial or business experience - that is still OK because this course covers mindset and how business owners think.

The course is about how to start a telephone / call answering service and what related services you can also offer. It covers the advantages of starting this type of business, how to run this type of business and how to grow it. We cover the financials that can be expected from running this type of business - both price list for the service and profit projections.

The materials included are a 69-page e-book to print and follow.

The course will take approx 1-2 hours to complete. The course is structured as a series of lectures, which you follow and implement. It shows you step-by-step how to start and what to do.

This course is ideal if you are interested in started a telephone answering service business, working from home. It is flexible, it doesn't have to be run as a full time business. You are not expected to employ the receptionists yourself, you don't need to buy, rent or lease the expensive equipment and systems - the course shows you how you can get started with minimal fuss and cost.

The lecturer herself has been running a thriving call answering service for the past 5 years and has written the book How To Start And Run A Telephone Answering Service which you get a copy of, as part of this course.

If 2015 is the year that you want to make a change, add an additional income stream to your life, start a new business and be successful, enroll on this course!

The goal of this course is to start a telephone answering service business from home.

Who is the target audience?
  • This course is for budding entrepreneurs (no previous experience of running a business is required) but a desire to run a call answering service helps
  • This course is practical and its 'how to' - its not for those interested in phone equipment or logistics as thats all taken care of for you, so we don't cover this
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Curriculum For This Course
15 Lectures
Getting Started & Background
4 Lectures 23:11

Introduction to what we shall cover. Download the e-book and follow with us.

Introduction to the lecturer

Understand who uses a telephone answering answering service.

Who uses a telephone answering service?

For the person (the client) who takes the service - this lecture explains what they have to do and the benefits of this service to them

What does it involve?

Reasons why people use a telephone answering service

Why do people use a telephone answering service?
The Details of the business
8 Lectures 01:04:59

What other services are on offer?

What services are on offer?

Areas where one can find clients

Where do you find clients?

How does the money work in this business - in terms of sales price and what income potential could be achieved.

Preview 16:42

The first steps to getting started in starting your own telephone answering service business.

How to get started?

20 marketing ideas useful to run this business.

How to run the business

Creating a one/two page business plan to reach growth targets

How to grow the business

The answers to frequently asked questions by clients

Frequently asked clients (by clients)

The answers to further frequently asked client questions

Frequently asked questions - part 2
Who do you need to be? And conclusion
3 Lectures 12:53

Developing and understanding the business mindset needed when starting a business

Entrepreneurial mindset

Recap on what we've covered and next steps if you want to start a telephone answering service business. Download the slides for reference.


This business model can work in the USA too - but the referral fees are just 10% for each customer, paid quarterly; With your ongoing monthly line rental costs being $15. The attached document gives you one example - you mission is to research the market, phone various centres, ask around and see whats the best deal they can get for you.

Bonus information - USA students
2 pages
About the Instructor
Lisa Newton
4.0 Average rating
339 Reviews
4,232 Students
100 Courses
Entrepreneur, Infopreneur & Serial Author

Lisa Newton BA MSc AAT has a masters degree in Investment Management and a first class honours degree in Accounting with Marketing. She formed her first company in 2004 with £150 in the same month of graduating from City University, London UK. Lisa has never had a full time 9 to 5 job in her life. She's a serial entrepreneur and author who holds directorships in various industries including telecoms, property management, publishing, hair & beauty as well as finance. She has won various awards in Business including: Young Entrepreneur of the Year Award 2007, in 2008 Enterprising Business Award, in 2016 BE Mogul Award and has been nominated and shortlisted in numerous others. In 2011 and in 2012 one of her companies won Best Accounting Franchisor Award. In 2015 and 2017 one of her companies won Best Bookkeeping Business London (Accountancy International Awards).

Lisa's books include: How to write a book in two weeks, Constant Cashflow, Make the most of your money, How to start your own bookkeeping business, Cosmic ordering with Vision Boards, How to Franchise Your Business and Quickbooks Online The Handbook. Some of the books are in audio-format on itunes and audible.

Lisa hosts her own show The Authors Podcast which can be found on the iTunes channel.

Lisa supports the charity The MS Society. A speaker, coach, consultant and an avid networker, Lisa enjoys meeting people and working on projects with like-minded individuals.

In her spare time, Lisa likes traveling, dancing salsa, writing books, learning languages, meditation, yoga and cosmic ordering.