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How to Sell More Effectively Over The Phone

The secrets of generating sales over the phone
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10 students enrolled
Created by Alen Mayer
Last updated 3/2015
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  • 1 hour on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
State the advantages and disadvantages of selling on the telephone
structure your call with clients
understand your clients better
be more effective with inbound and outbound calls
learn the secrets of communication
improve your voice and your questioning skills
present over the phone
overcome objections and close the sale
View Curriculum
  • basic understanding of sales process

At this end of this telephone sales training course you will be able to:

  • Structure your calls effectively and follow an effective method of developing sales
  • Use specific methods to improve communication over the phone including well-developed questioning
  • Present your product/service to the customer in a way that makes them want to buy
  • Overcome objections including getting past gatekeepers
  • Close a sale

Cold calling works, only when you focus on your skills. By the end of this course, you will master your phone skills and you will grow your business!

Who is the target audience?
  • Anyone that deals with telephone sales in either an inbound or outbound call environment. This course will help you develop the sales skills to sell more effectively over the phone.
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Curriculum For This Course
Expand All 16 Lectures Collapse All 16 Lectures 46:19
2 Lectures 07:47
Structuring and the Sales Process
1 Lecture 03:21
Understanding Your Clients
3 Lectures 06:47
Why People Buy

How People Buy

Logical and Emotional Purchasing
How to be More Effective with Inbound and Outbound Calls
2 Lectures 07:39
Levels of Interest

Outbound Calls
The Secrets of Communication
2 Lectures 02:26
3 Communication Factors

3 V's
Improve Your Voice and Your Questioning Skills
2 Lectures 08:10
Methods of Improving How You Sound on the Phone

10 Phone Sales Questioning Techniques
How to Present Over the Phone
1 Lecture 02:33
Features Tell, Benefits Sell
How to Overcome Objections and Close the Sales
2 Lectures 06:37
Overcoming Objections

Golden Rules of Closing
Post-Course Assignment
1 Lecture 00:59
Post-Course Assignment
About the Instructor
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10 Students
1 Course
Sales Coach and Mentor at North American Sales Training

Alen Mayer, aka the Chief Sales Introvert, is President and CEO of North American Sales Training Corp., a global sales training and consulting company. North American Sales Training helps sales people finding and winning new clients.

Alen lives, eats and breathes sales and combines 22 years of experience in international sales and business development with a rational no-nonsense practical approach to selling.

Today he is a newly appointed President of the Sales Association Ontario Chapter and President of the International Association of NLP Sales Professionals. He was voted #2 on the list of Top 50 Most Influential People in Sales Lead Management in 2013; he is one of the Top 25 Sales Influencers for 2012, published author of 7 sales titles including “Trigger Events", "Missing Piece to Sales Success" and “Selling For Introverts".

Whether you need to sharpen cold-calling techniques or prospecting strategies, Alen will improve your business. He works closely with business owners and entrepreneurs to create a tailor-made, irresistible scripts for their sales team.

Visit his website or call 647-427-1588 for more information about his powerful sales training seminars, in-house workshops, and speaking engagements.

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