How to Sell More Effectively Over The Phone
5.0 (1 rating)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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How to Sell More Effectively Over The Phone

The secrets of generating sales over the phone
5.0 (1 rating)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
13 students enrolled
Created by Alen Mayer
Last updated 3/2015
English
Curiosity Sale
Current price: $10 Original price: $45 Discount: 78% off
30-Day Money-Back Guarantee
Includes:
  • 1 hour on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • State the advantages and disadvantages of selling on the telephone
  • structure your call with clients
  • understand your clients better
  • be more effective with inbound and outbound calls
  • learn the secrets of communication
  • improve your voice and your questioning skills
  • present over the phone
  • overcome objections and close the sale
View Curriculum
Requirements
  • basic understanding of sales process
Description

At this end of this telephone sales training course you will be able to:

  • Structure your calls effectively and follow an effective method of developing sales
  • Use specific methods to improve communication over the phone including well-developed questioning
  • Present your product/service to the customer in a way that makes them want to buy
  • Overcome objections including getting past gatekeepers
  • Close a sale

Cold calling works, only when you focus on your skills. By the end of this course, you will master your phone skills and you will grow your business!

Who is the target audience?
  • Anyone that deals with telephone sales in either an inbound or outbound call environment. This course will help you develop the sales skills to sell more effectively over the phone.
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Curriculum For This Course
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Introduction
2 Lectures 07:47
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Structuring and the Sales Process
1 Lecture 03:21
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Understanding Your Clients
3 Lectures 06:47
Why People Buy
02:30

How People Buy
01:49

Logical and Emotional Purchasing
02:28
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How to be More Effective with Inbound and Outbound Calls
2 Lectures 07:39
Levels of Interest
02:38

Outbound Calls
05:01
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The Secrets of Communication
2 Lectures 02:26
3 Communication Factors
00:50

3 V's
01:36
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Improve Your Voice and Your Questioning Skills
2 Lectures 08:10
Methods of Improving How You Sound on the Phone
01:58

10 Phone Sales Questioning Techniques
06:12
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How to Present Over the Phone
1 Lecture 02:33
Features Tell, Benefits Sell
02:33
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How to Overcome Objections and Close the Sales
2 Lectures 06:37
Overcoming Objections
04:22

Golden Rules of Closing
02:15
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Post-Course Assignment
1 Lecture 00:59
Post-Course Assignment
00:59
About the Instructor
Alen Mayer
5.0 Average rating
1 Review
13 Students
1 Course
Sales Coach and Mentor at North American Sales Training

Alen Mayer, aka the Chief Sales Introvert, is President and CEO of North American Sales Training Corp., a global sales training and consulting company. North American Sales Training helps sales people finding and winning new clients.

Alen lives, eats and breathes sales and combines 22 years of experience in international sales and business development with a rational no-nonsense practical approach to selling.

Today he is a newly appointed President of the Sales Association Ontario Chapter and President of the International Association of NLP Sales Professionals. He was voted #2 on the list of Top 50 Most Influential People in Sales Lead Management in 2013; he is one of the Top 25 Sales Influencers for 2012, published author of 7 sales titles including “Trigger Events", "Missing Piece to Sales Success" and “Selling For Introverts".

Whether you need to sharpen cold-calling techniques or prospecting strategies, Alen will improve your business. He works closely with business owners and entrepreneurs to create a tailor-made, irresistible scripts for their sales team.

Visit his website or call 647-427-1588 for more information about his powerful sales training seminars, in-house workshops, and speaking engagements.