How to Sell More Effectively Over The Phone

The secrets of generating sales over the phone
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Instructed by Alen Mayer Business / Sales
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  • Lectures 16
  • Length 1 hour
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 3/2015 English

Course Description

At this end of this telephone sales training course you will be able to:

  • Structure your calls effectively and follow an effective method of developing sales
  • Use specific methods to improve communication over the phone including well-developed questioning
  • Present your product/service to the customer in a way that makes them want to buy
  • Overcome objections including getting past gatekeepers
  • Close a sale

Cold calling works, only when you focus on your skills. By the end of this course, you will master your phone skills and you will grow your business!

What are the requirements?

  • basic understanding of sales process

What am I going to get from this course?

  • State the advantages and disadvantages of selling on the telephone
  • structure your call with clients
  • understand your clients better
  • be more effective with inbound and outbound calls
  • learn the secrets of communication
  • improve your voice and your questioning skills
  • present over the phone
  • overcome objections and close the sale

Who is the target audience?

  • Anyone that deals with telephone sales in either an inbound or outbound call environment. This course will help you develop the sales skills to sell more effectively over the phone.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Introduction
Key Considerations
Section 2: Structuring and the Sales Process
Your Sales Process
Section 3: Understanding Your Clients
Why People Buy
How People Buy
Logical and Emotional Purchasing
Section 4: How to be More Effective with Inbound and Outbound Calls
Levels of Interest
Outbound Calls
Section 5: The Secrets of Communication
3 Communication Factors
3 V's
Section 6: Improve Your Voice and Your Questioning Skills
Methods of Improving How You Sound on the Phone
10 Phone Sales Questioning Techniques
Section 7: How to Present Over the Phone
Features Tell, Benefits Sell
Section 8: How to Overcome Objections and Close the Sales
Overcoming Objections
Golden Rules of Closing
Section 9: Post-Course Assignment
Post-Course Assignment

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Instructor Biography

Alen Mayer, Sales Coach and Mentor at North American Sales Training

Alen Mayer, aka the Chief Sales Introvert, is President and CEO of North American Sales Training Corp., a global sales training and consulting company. North American Sales Training helps sales people finding and winning new clients.

Alen lives, eats and breathes sales and combines 22 years of experience in international sales and business development with a rational no-nonsense practical approach to selling.

Today he is a newly appointed President of the Sales Association Ontario Chapter and President of the International Association of NLP Sales Professionals. He was voted #2 on the list of Top 50 Most Influential People in Sales Lead Management in 2013; he is one of the Top 25 Sales Influencers for 2012, published author of 7 sales titles including “Trigger Events", "Missing Piece to Sales Success" and “Selling For Introverts".

Whether you need to sharpen cold-calling techniques or prospecting strategies, Alen will improve your business. He works closely with business owners and entrepreneurs to create a tailor-made, irresistible scripts for their sales team.

Visit his website or call 647-427-1588 for more information about his powerful sales training seminars, in-house workshops, and speaking engagements.

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