How to Manage Difficult Conversations at Work and at Home
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How to Manage Difficult Conversations at Work and at Home

Learn how to talk what matters most without arguing, fighting, or wrecking your relationships.
5.0 (1 rating)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
4 students enrolled
Created by Robert Rice
Last updated 10/2016
English
Current price: $10 Original price: $50 Discount: 80% off
1 day left at this price!
30-Day Money-Back Guarantee
Includes:
  • 2.5 hours on-demand video
  • 1 Article
  • 13 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
Talk about what matters most without arguing, fighting or wrecking relationships.
Prepare for a Difficult Conversation.
Conduct a Difficult Conversation well.
Manage a Difficult Conversation when it goes wrong.
Use the tools needed for a successful Difficult Conversation.
View Curriculum
Requirements
  • There are no special requirements for taking this course.
Description

Difficult conversations are a part of life. You have them. We all have them. They are the conversations you don’t want to have, but that you must have. They are talking with someone about something they did or said that upset you, or something you did or said that upset them.

These conversations are difficult because they’re about things we find hard to talk about such as:

  • Broken promises
  • Violated expectations
  • Bad or inappropriate behaviors

Think about the last difficult conversation you had. How did it go? Did it come out the way you hoped? How did it affect your relationship with the other person?

If it didn’t go well, didn’t come out the way you hoped, or it damaged your relationship with the other person, you need this course.

The problem is most of us never learned how to a manage difficult conversation well. So, when we have to have one, it often turns into an argument where people’s feelings are hurt and relationships are damaged, sometimes beyond repair.

In addition to being a subject that we find difficult to talk about, the stakes are often high:

  • At work, you could damage your relationship with your coworker or your boss, which could make working there difficult or you could even lose your job.
  • At home, you might hurt the feelings of someone you care about or they might hurt yours, and you could damage your relationship, which could lead to breaking up or getting a divorce.

As you can see, handling difficult conversations well is extremely important to your success and happiness in life. But, you can learn to handle them well.

In this course, you will learn how difficult conversations can turn into arguments and what to do to prevent it.

By the end of this course, you will be able to:

  • Prepare for a difficult conversation.
  • Handle a difficult conversation well.
  • Manage a difficult conversation when it goes wrong.
  • Use the tools necessary to have a successful difficult conversation.

In short, you will be able to prepare for and handle difficult conversations well, so you get the results you want, while building or maintaining a good relationship with the other person.

Imagine. You will be able to talk about what matters most without arguing, fighting, or wrecking your relationship.

So, what are you waiting for? You have a 30-day 100% guarantee, so you have nothing to lose and, everything to gain. Just, click the “Take This Course” and let's get started. I’ll see you there.

Who is the target audience?
  • This is for people who want to be bale to handle difficult conversations well so they get the results they want while building or maintaining a good relationship with the other person.
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Curriculum For This Course
Expand All 32 Lectures Collapse All 32 Lectures 02:37:28
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Introduction to the Difficult Conversations Course
2 Lectures 04:22

Workbook: Handling Difficult Conversations at Home and at Work.
00:01
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Difficult Conversations Defined
8 Lectures 48:50
Introduction to Section 1
00:51

Difficult Conversations: What a Difficult Conversation IS and WHY it is Difficul
05:18



The Argument: Lora's Intentions.
05:28

The Argument: Lora's Emotions.
06:56

The Argument: Conclusion and Resolution.
06:28

Practice Activity.
12:30
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Preparing for a Difficult Convresation.
8 Lectures 40:55
Introduction to Section 2
00:44

2-1_To Have or Not Have a Difficult Conversation.
09:44

Prepare Yourself: Create a Learning Mindset.
06:33

Prepare Yourself: The Three Conversations.
08:55

Prepare Yourself: Define Your Purpose.
05:37

Prepare Yourself: Select a Time and Place.
02:58


Practice Exercise.
01:09
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Handling a Difficult Conversation
5 Lectures 25:59
Introduction to Section 3
00:39

Safety: How to Create and Maintain Safety During Your Difficult Conversation.
10:31

Conducting a Difficult Conversation: How to Conduct a Difficult Conversation.
04:34

Handling Difficult Conversation. Difficult Conversation Gone Wrong.
08:21

Practice Exercise.
01:54
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Tools for Successful Difficult Conversations.
8 Lectures 33:01
Introduction to Section 4
00:57

Active Listening.
07:44

Questions.
05:03

Speaking
03:58

Feedback.
02:54

Feelings.
03:34

Reframing.
04:15

Safety
04:36
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5-1 Applying what you have learned in the world
1 Lecture 04:20
Applying what you have learned in the world
04:20
About the Instructor
Robert Rice
4.5 Average rating
3 Reviews
18 Students
2 Courses
Communications Expert

OVERVIEW:

I am a communications expert with over 20 years’ experience helping individuals and organizations to be their very best.

The one thing most people want in life is to be successful. They want to be successful in their professional and personal lives. And, to do that, they have to deal with people and deal with them effectively. Which means they need to be able to communicate in a way that gets the outcome they desire while building or maintaining good relationships. I teach people how to do that.

As a Trainer…

I design, develop, and deliver custom-designed programs to profit, nonprofit, and government organizations to help them build the communications skills they need to be successful in the 21st century and beyond.

As a Coach…

I help individuals develop the skills and confidence they need to be a success in today’s highly competitive world.

My Programs…

Although my programs are based on solid research, my courses contain “how-to” techniques and methods that people can begin to apply immediately and see an instant improvement. I distill my courses down to the key things you need to know to succeed.

Communication is the Key…

Your ability to communicate effectively while building or maintaining a good relationship determines your organization’s success as well as your own personal and professional success.