How to Manage Difficult Conversations at Work and at Home

Learn how to talk what matters most without arguing, fighting, or wrecking your relationships.
0.0 (0 ratings) Instead of using a simple lifetime average, Udemy calculates a
course's star rating by considering a number of different factors
such as the number of ratings, the age of ratings, and the
likelihood of fraudulent ratings.
0 students enrolled
$19
$50
62% off
Take This Course
  • Lectures 32
  • Length 2.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
Wishlisted Wishlist

How taking a course works

Discover

Find online courses made by experts from around the world.

Learn

Take your courses with you and learn anywhere, anytime.

Master

Learn and practice real-world skills and achieve your goals.

About This Course

Published 9/2016 English

Course Description

Difficult conversations are a part of life. You have them. We all have them. They are the conversations you don’t want to have, but that you must have. They are talking with someone about something they did or said that upset you, or something you did or said that upset them.

These conversations are difficult because they’re about things we find hard to talk about such as:

  • Broken promises
  • Violated expectations
  • Bad or inappropriate behaviors

Think about the last difficult conversation you had. How did it go? Did it come out the way you hoped? How did it affect your relationship with the other person?

If it didn’t go well, didn’t come out the way you hoped, or it damaged your relationship with the other person, you need this course.

The problem is most of us never learned how to a manage difficult conversation well. So, when we have to have one, it often turns into an argument where people’s feelings are hurt and relationships are damaged, sometimes beyond repair.

In addition to being a subject that we find difficult to talk about, the stakes are often high:

  • At work, you could damage your relationship with your coworker or your boss, which could make working there difficult or you could even lose your job.
  • At home, you might hurt the feelings of someone you care about or they might hurt yours, and you could damage your relationship, which could lead to breaking up or getting a divorce.

As you can see, handling difficult conversations well is extremely important to your success and happiness in life. But, you can learn to handle them well.

In this course, you will learn how difficult conversations can turn into arguments and what to do to prevent it.

By the end of this course, you will be able to:

  • Prepare for a difficult conversation.
  • Handle a difficult conversation well.
  • Manage a difficult conversation when it goes wrong.
  • Use the tools necessary to have a successful difficult conversation.

In short, you will be able to prepare for and handle difficult conversations well, so you get the results you want, while building or maintaining a good relationship with the other person.

Imagine. You will be able to talk about what matters most without arguing, fighting, or wrecking your relationship.

So, what are you waiting for? You have a 30-day 100% guarantee, so you have nothing to lose and, everything to gain. Just, click the “Take This Course” and let's get started. I’ll see you there.

What are the requirements?

  • There are no special requirements for taking this course.

What am I going to get from this course?

  • Talk about what matters most without arguing, fighting or wrecking relationships.
  • Prepare for a Difficult Conversation.
  • Conduct a Difficult Conversation well.
  • Manage a Difficult Conversation when it goes wrong.
  • Use the tools needed for a successful Difficult Conversation.

What is the target audience?

  • This is for people who want to be bale to handle difficult conversations well so they get the results they want while building or maintaining a good relationship with the other person.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Introduction to the Difficult Conversations Course
Preview
04:21
Workbook: Handling Difficult Conversations at Home and at Work.
Article
Section 1: Difficult Conversations Defined
Introduction to Section 1
00:51
Difficult Conversations: What a Difficult Conversation IS and WHY it is Difficul
05:18
The Argument: Lora and Jeff Argument.
Preview
04:37
The Argument: Lora's Story.
Preview
06:42
The Argument: Lora's Intentions.
05:28
The Argument: Lora's Emotions.
06:56
The Argument: Conclusion and Resolution.
06:28
Practice Activity.
12:30
Section 2: Preparing for a Difficult Convresation.
Introduction to Section 2
00:44
2-1_To Have or Not Have a Difficult Conversation.
09:44
Prepare Yourself: Create a Learning Mindset.
06:33
Prepare Yourself: The Three Conversations.
08:55
Prepare Yourself: Define Your Purpose.
05:37
Prepare Yourself: Select a Time and Place.
02:58
Prepare Yourself: Plan Your Approach.
Preview
05:15
Practice Exercise.
01:09
Section 3: Handling a Difficult Conversation
Introduction to Section 3
00:39
Safety: How to Create and Maintain Safety During Your Difficult Conversation.
10:31
Conducting a Difficult Conversation: How to Conduct a Difficult Conversation.
04:34
Handling Difficult Conversation. Difficult Conversation Gone Wrong.
08:21
Practice Exercise.
01:54
Section 4: Tools for Successful Difficult Conversations.
Introduction to Section 4
00:57
Active Listening.
07:44
Questions.
05:03
Speaking
03:58
Feedback.
02:54
Feelings.
03:34
Reframing.
04:15
Safety
04:36
Section 5: 5-1 Applying what you have learned in the world
Applying what you have learned in the world
04:20

Students Who Viewed This Course Also Viewed

  • Loading
  • Loading
  • Loading

Instructor Biography

Robert Rice, Communications Expert

OVERVIEW:

I am a communications expert with over 20 years’ experience helping individuals and organizations to be their very best.

The one thing most people want in life is to be successful. They want to be successful in their professional and personal lives. And, to do that, they have to deal with people and deal with them effectively. Which means they need to be able to communicate in a way that gets the outcome they desire while building or maintaining good relationships. I teach people how to do that.

As a Trainer…

I design, develop, and deliver custom-designed programs to profit, nonprofit, and government organizations to help them build the communications skills they need to be successful in the 21st century and beyond.

As a Coach…

I help individuals develop the skills and confidence they need to be a success in today’s highly competitive world.

My Programs…

Although my programs are based on solid research, my courses contain “how-to” techniques and methods that people can begin to apply immediately and see an instant improvement. I distill my courses down to the key things you need to know to succeed.

Communication is the Key…

Your ability to communicate effectively while building or maintaining a good relationship determines your organization’s success as well as your own personal and professional success.

Ready to start learning?
Take This Course