How to Make Great Sales Calls
4.3 (6 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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How to Make Great Sales Calls

Learn how to make sales telephone calls successfully, and win new sales
4.3 (6 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
27 students enrolled
Last updated 11/2016
English
Current price: $10 Original price: $25 Discount: 60% off
5 hours left at this price!
30-Day Money-Back Guarantee
Includes:
  • 1 hour on-demand video
  • 2 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Learn how to make calls with confidence
  • Appreciate that calls - even cold calls, are an effective way of prospecting
  • Set your goals, and build a focused plan to deliver the business you want
  • Hold themselves accountable to making sales calls
  • Learn how to manage the "NOs" and the rejection
  • Work with the gatekeepers
  • Use voicemail effectively
View Curriculum
Requirements
  • No prior knowledge required
Description

This course teaches you how to make sales calls - successfully. 

Unfortunately, we receive too many phone calls today which are very poorly carried out - which try and pressurise us into a sale, and which are often rude, abrupt and deceitful.

However, there is a good way to make calls - one which focuses on the caller rather than you, and which is 180 degrees different to the traditional call.

There are ten modules to go through, each one is short, no longer than eight minutes. A workbook is included for you to download, and to use in the exercises. 

Also included are questions to test your knowledge and to see how much you have learnt!

Good look, and enjoy!

Happy selling...

Who is the target audience?
  • This course is for anyone involved in sales who has to make sales telephone calls. it will help both new people and experienced sales people, as well as business owners and anyone else who has to sell for a living
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Curriculum For This Course
14 Lectures
01:10:25
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Introduction
1 Lecture 01:41

Download your workbook from here.

Use this work book to support the lectures and excercises.

Preview 01:41
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Objectives
1 Lecture 02:01
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Sales Calls Work
1 Lecture 03:49

The figures speak for themselves - set time aside, make the calls in the right way and you will succeed.

Preview 03:49
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Learn How To relax
1 Lecture 03:41
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How Not To Make Calls!
2 Lectures 05:00

Listen to this example of a call. Take notes and make comments and what you think is good and what is not good. Does it sound familiar? Perhaps you have had a call like this? Once you have completed this move on to the next section and listen to our feedback.

Example of How Not To Make A Call
01:40

Feedback on sample cold call
03:20
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Structure of the Call
1 Lecture 06:41

Learn how to structure your sales calls with this five step apprach.

Structure the call
06:41
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Toughen up - learn how to face rejection and build your confidence
2 Lectures 23:44

Build your very own call script during this lecture

Your Call Script
06:03

Confidence can be a big problem in sales. We often have to face up to the prospect saying "NO" and sometimes we can take in personally if we are not careful. 

During this lecture you will learn how to face up to that rejection and learn to accept it as a part of the role. 

Fear of rejection
17:41
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Persuasive Speech
1 Lecture 05:02

The way we speak, and our tonality, confidence and speed of talk are key to being successful. 

During this lecture you will learn how to come over confidently, and manage the sales conversation the way you want it to go. remeber you only have 15 seconds or so to make the right impression.

Persuasive speech
05:02
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Accountability
1 Lecture 03:47

To be successful with your sales calls you must plan to make calls on a regular basis, track those calls and hold yourself accountable. Watch this lecture to learn more and download the enclosed spreadsheet.

Accountability
03:47
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Gatekeepers
1 Lecture 08:25

When you make sales calls, you will encounter gatekeepers - people who answer the phone on behalf of their boss, such as a personal assistant. 

During this lecture you will learn how to work with the gatekeeper to get through to the person you want to speak to. 

Gatekeepers
08:25
3 More Sections
About the Instructor
Mr Alistair Powell
4.3 Average rating
6 Reviews
27 Students
1 Course
Teaching how to sell more effectively and with less stress

I currently run a sales training businesses helping people to become more confident in sales and win more business.

Prior to starting a sales training business, I was a sales person, manage and then director, for a variety of companies, in the software and aerospace industries. This career spanned some 25+ years, and during this time I achieved many successful sales across the globe and made a great number of friends. Using this first hand experience, coupled with several years of training in different training methods, I now help others to exceed their goals.