Handle Challenging People: Stay In Control with No Fear!
4.8 (4 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
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Handle Challenging People: Stay In Control with No Fear!

24 Hours to Peace
4.8 (4 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
107 students enrolled
Created by Jason Teteak
Last updated 3/2015
English
Price: $100
30-Day Money-Back Guarantee
Includes:
  • 2 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Boost productivity by stimulating stubborn passivity
  • Avoid power struggles by sidestepping resenters
  • Handle tough issues by handing them back to the fault finders
  • Get the experts on your side and keep the know-it-alls quiet
  • Stay on track by keeping the talk hogs at bay
  • Control anger and anxiety with techniques to handle the hecklers
  • Meet the needs of others by engaging the distracted inefficient
  • Reduce interruptions by managing late arrivers
View Curriculum
Requirements
  • Handle distractions and keep your class on course
Description

Why should you take this course?

Challenging attitudes exist in every boardroom, audience and classroom. Learn to understand what causes these attitudes and find out how to address them so you can maintain control of even the most challenging participants. In this 2 hour program you will learn how to control apathetic, negative and despondent participants so they don't control you.

We've learned the hard way that disinterested or disgruntled attitudes can quickly derail a presentation, meeting, or classroom. That's why we've spent a great deal of time and energy researching these attitudes and developing tactics to sidestep or diffuse the struggles they cause. You'll see Jason Teteak, presentation guru and best selling author of "Rule the Room", model everything he suggests you do. Once you learn these techniques you will wonder how you ever survived without them.

Don't take my word for it, here's what others had to say...

"The course was really inspiring to me to get a lot of ideas for handling different situations that come up in the classroom. And, Jason Teteak did it in such a way that it was quick hits and fast and ways for us through case studies, examples, everything we see in our day-to-day classrooms, we got these great ideas and at the end of two hours I had no idea that I would come out with 57 new techniques for handling a difficult classroom."

Kathy - Instructional Design Manager


"They'll get a lot of techniques, that's one of the things I loved about this, we were only here two hours, but we have things we can use immediately. Immediate takeaways that we can take back and use in a large classroom, a small classroom. It's not something your going to have to go home and study, you've got things right away in your toolbox to use immediately."

Starla - Education Specialist


"Even if you feel like you're the most experienced trainer, you need to come to this serenity session, because you are going to be able to handle your classroom in a totally different way than you were able to before."

Elisha - Manager of Blended Learning




Who is the target audience?
  • Executives
  • Business Professionals
  • Trainers
  • Project Managers
  • Sales Professionals
  • Academic Leaders
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Curriculum For This Course
Expand All 10 Lectures Collapse All 10 Lectures 01:55:01
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Welcome to Serenity
1 Lecture 14:06

Challenging attitudes exist in every boardroom, audience and classroom. You're about to learn what causes these attitudes and find out how to address them so you can maintain control of even the most challenging participants.

Preview 14:06
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Stop Interruptions
3 Lectures 42:31

Talk Hogs really need attention, and they absolutely will find a way to get it, even, if necessary, with bad behavior such as constantly interrupting the training by jumping in with questions and comments at inappropriate times. The key is to work with that need: feed it when they are behaving appropriately and ignore them when they're not. They'll get the message quickly.

Hog-Tie the Talk Hogs
20:00

Like any class, but probably in greater proportion, experts may include some trainees who want control and will attempt to take it if it's not given.

Give the Experts the Spotlight
11:42

Know-it-alls are similar to experts, except they don't actually know nearly as much.

Simmer Down the Know-it-Alls
10:49
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Handle Negativity
4 Lectures 45:16

Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue.

Placate Resenters - Part 1
10:35

Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue.

Placate Resenters - Part 2
13:58

Faultfinders are another category of a negative person. Dreikurs would probably say that they are feeling robbed of power. They are reluctant to try something new and doubt it will work as promised.

Handle the Fault-Finders
10:31

Hecklers are a combination of a Talk Hog and a Resenter. They often sit in the back of the room, making disparaging comments about the material or the trainer.

Shut Down the Hecklers
10:12
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Manage Inattention
2 Lectures 13:08

Some fault finders fall into the category of what Dreikurs called the discouraged people. I call them Stubborn Passivists. They want pity, and they want you to allow them to remain helpless by being inattentive during your training.

Stimulate Stubborn Passivists
06:11

There may be people in your class who aren't paying attention but pretend they are by inserting unrelated, unproductive comments.

Engage the Distracted Inefficient
06:57
About the Instructor
Jason Teteak
4.8 Average rating
880 Reviews
9,963 Students
36 Courses
Author, Keynote & TEDx Speaker, CEO Rule the Room

Jason Teteak knows what it takes to Rule the Room. The master trainer and speaking presentation teacher has taught more than 50,000 people how to flawlessly command attention.

He’s won praise and a wide following for his original methods, his engaging style, and his knack for transferring communications skills via practical, simple, universal, and immediately actionable techniques.

Jason first made a reputation in the medical training industry, where he was known as “the presentation coach and trainer who trains the trainers.” Teteak’s attention to detail and precision in communicating definitive information was honed in serving this lifesaving industry.

In response to many requests, he began to offer personalized services and quickly developed a following as a private coach and a consultant whose clientele includes elite institutions, universities, and top corporate executives.

His new book, Rule the Room, was recently published in the summer of 2013. He has developed more than fifty presentation and communication training programs ranging in length from one hour to three days that serve as the basis for this unique, practical, and comprehensive course.