How to Solve Workplace Problems
3.8 (6 ratings)
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How to Solve Workplace Problems

Fix your mistakes, Solve conflicts with your coworkers, Deal with your incompetent boss, Deal with stress and depresion
3.8 (6 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
290 students enrolled
Created by Sergiu Nistor
Last updated 4/2016
Current price: $10 Original price: $20 Discount: 50% off
5 hours left at this price!
30-Day Money-Back Guarantee
  • 2 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Solve workplace problems
  • Deal with stress and depresion
  • Fix your mistakes
  • Solve conflicts with your coworkers
  • Deal with your incompetent boss
View Curriculum
  • You don't need to perform any actions before the course

Why do my coworkers have success and I don't? Have you ever asked yourself this?

Because I kept missing opportunities, like getting promoted or a bigger salary, I started to believe I can not achieve success in the workplace. My name is Sergiu Nistor, I have worked for a company with more than 9000 employees for over 11 years, and as you can imagine, I have had a lot of ups and downs. I could see some of my colleagues stand out and achieve things I could only dream of. I couldn't understand why I wasn't able to do so as well. I was increasingly getting frustrated by this and I began trying to see why and how I could fix this.

Over the years, I have tried to achieve success by trial and error, until, finally, I found out what this secret: If you want to have success in your professional life you need to know how to identify and solve all the problems you encounter.  

In this course I'm going to teach you how to identify and solve the most frequently encountered workplace problems. They can be generated by you, by your coworkers, by your bosses, by your customers or by the environment you work in. I will discuss situations such as dealing with stress and depression, sharing bad news, people to avoid, coworkers stealing credit or bullying you, meeting deadlines, rejection, feedback, bosses personality types, how to get noticed, and many more.

Everything I will teach you was learnt from my own experiences. These are the things that have worked for me and will work for you as well.

You might think you can identify and solve any problem instinctively, by doing what your gut tells you, but, the truth is, you need to have knowledge and the recipe for solving each kind of situation.

If you feel you are not getting the things you deserve at your workplace, this course is for you. You can't afford to wait any longer. Opportunities are passing you by. It's costing you money, professional recognition and a better life for you and your loved ones.

Take this course now.  Your career is going to skyrocket.
If, for any reason, you aren't thrilled and satisfied by this course, you are assured trough my no-risk, you-can't-lose, 100%, no-question-asked, iron-clad 30 day money-back guarantee.

Who is the target audience?
  • This course is meant for anyone who is employed regardless of experience
  • People working in HR (human resources) department can use this course to train employees
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Curriculum For This Course
32 Lectures
Let's rock and roll!
1 Lecture 02:08
Take Care of Your Own Mistakes
8 Lectures 34:59

How to fix your mistakes ?

1. Own your mistake
2. Apologize
3. Come up with a plan to fix the issue
4. Fix the error on your own time
5. Face the music
6. Don’t shift the blame
7. Accept more scrutiny
8. Earn your supervisor’s trust back
9. Forgive yourself
10. Learn from your mistakes

Preview 04:29

How to share bad news ?

- Calm down and process the information
- Don't do it by email
- Pick the right time
- Don't create tension
- Deliver bad news face to face
- Be calm and confident
- Present a solution
- Stay involved

Preview 03:43

Stop procrastinating

- Set small milestones
- Make a to-do list
- Start with the hard stuff
- Remove distractions
- Don't wait for the perfect time
- Motivate yourself
- Don't multitask
- Focus on the bigger picture

Ways to Stop Procrastinating and Meet Your Deadlines

What are the signs of depresion ?

- Lack of motivation
- Missing more work days
- Behavior changes
- Memory loss
- Fatigue

What are The Signs of Depresion?

10 ways to deal with depresion

1. Talk to your bosses
2. Find the cause
3. Talk to a doctor
4. Take a vacantion
5. Accept the middle ground
6. Don't generalize
7. Don't jump to conclusions
8. Dont't filter out the good things
9. Don't believe you can read minds
10. Don't think you can tell the future

10 Ways to Deal With Depresion at Work

Bad stress can be caused by:

- Unmanageable workloads
- Lack of control
- Work relationships
- Job security
- Work-life balance
- Lack of resourses
- Workplace conditions

Why Are You Stressed?

Stop reducing your coworkers productivity

- Don't interrupt them too much

- Don't miss deadlines

- Communicate effectively

Stop Reducing Your Coworkers Productivity

How successful people behave ?

- Never insult
- Respect other people's ideas
- Get your work done on time
- Never slack on the job
- Beware of what you post on social media
- Be flexible and adaptable
- Stay away from gambling, pornography, etc.
- Communicate effectively
- Admit when you make mistakes
- Don't use your work email for personal things

Successfull People Always Have Good Workplace Behavior
Are You Having Problems With Your Boss?
5 Lectures 15:30

What type of personality does your boss have?

- Self-confident
- Self-doubting
- Narcissistic
- Indecisive

What Type of Personality Does Your Boss Have?

Best ways to win over your new boss

 - Don't panic

- Take the initiative

- Be flexible

- Give your new boss your perspective

- Take advantage of the fresh start

Best Ways to Win Over Your New Boss

Is you boss incompetent ?

- Shows indecisiveness

- He makes poor decisions all the time

- Can't do his tasks alone

Take some action

- Prepare to step in if your boss can't handle the situation

- Avoid bad mouthing your boss

- Help your boss

- Look for a change

Stop Your Incompetent Boss From Damaging Your Career

Bounce back from rejection

- Don't take it personally

- Ask why the idea was rejected

- Ask for a different perspective

- Try again

- Move on

Bounce Back From Rejection

Get noticed by your boss

- Volunteer for difficult tasks
- Plan for the future
- Promote your success
- Constantly acquire new skills
- Have a positive frame of mind
- Be prepared for meetings
- Ask for feedback

Get Noticed by Your Boss Easier
Toxic Coworkers
5 Lectures 18:24

Why are you being ostracised at work?

- Being a negativist
- Only focusing on yourself
- Talking too much
- Talking too little

Why Are You Being Ostracised at Work?

People to avoid at the workplace

- Gossipers
- Those who complain too much
- The backstabbers
- Bullies
- Stubborn coworkers

People to Avoid at The Workplace

Types of conflicts

- resource conflicts
- influence conflicts
- interpersonal conflicts
- environmental conflicts

How to resolve conflicts

1.Keep your calm
2.Don’t delay handling conflicts
3.Politely ask for more information
4.Listen to what they are saying
5.Leave some room for the benefit of the doubt
6.Focus on the issue
7.Offer multiple solutions
8.Pick your battles

Conflicts Are Inevitable. 8 Ways to Solve Them

Don't let horrible coworkers stop you

- Always be polite

- Ask the person that is bothering you to stop

- Ask other coworkers for their opinion about the person you intend to complain about

- Talk to your bosses

Don't Let Your Horibble Coworkers Stop You

Prevent coworkers from stealing credit

- Calm down and assess the situation
- Find out the cause
- Talk to your coworker
- Talk to your bosses
- Publicly take credit for your work
- Change your job

Prevent Coworkers From Stealing Credit For Your Work
Workplace Secrets
4 Lectures 13:34

9 workplace taboos

1. Not going to work on time
2. Sleeping on the job
3. Stealing
4. Taking credit for your coworkers' work
5. Spreading false rumors
6. Accessing information you shouldn't
7. Lying about your previous achievements
8. Not dressing appropriately
9. Involving in illegal activities

9 Workplace Taboos

Low job security ? Here are 6 things you should do

1. Be open to change
2. Learn new skills
3. Prove your worth
4. Keep an eye for other opportunities
5. Save some money
6. Find a job that has a higher level of job security

Low Job Security. 6 Things You Should Do

Signs of an overly competitive workplace:

- a lot of stress

- feeling defensive

- no cooperation between teammates

How to Deal With Overly Competitive Workplaces

Benefits of a happier workplace

- better health

- happier personal life

- increased productivity and success

You have to make these improvements

1. Ask for feedback
2. Organize and prioritize your tasks
3. Only make promises you can keep
4. Do exciting things in your personal life
5. Have some work friends
6. Stay away from negativity
7. Give your bosses feedback
8. Do things that help grow the company
9. Reward yourself

Do You Want a Happier Workplace?
Can You Understand Your Customers?
1 Lecture 03:28

How to handle dificult customers ?

- Never let their mood affect you
- Listen your customer's complaints
- Set boundaries
- Show the customer you care
- Be respectful and apologize
- Offer a solution
- Prevent the issue from appearing again

How to Handle Dificult Customers
Be Successful In Your Professional Life
7 Lectures 29:42

Do you want something? Remember.

- Nobody can read your mind
- Be specific
- Think from the employer's perspective
- Be prepared
- Strike while the iron is hot
- Convince your bosses what you're
asking for is in their interest

Do You Want Something? Here is How to Ask For It

Assertiveness improves your:

- self-image
- self-confidence
- decisiveness

How to be assertive

- Learn to set boundaries
- Don't wait for anyone to fix your problems
- Don’t feel guilty
- Look at your actions in a positive light
- Challenge yourself
- Speak in headlines
- Use your body language
- Get involved in conversations
- Be direct
- Don’t give up

How to Be Assertive

How to be likable ?

- Don't be insecure
- Listen
- Use people's name
- Show interest for the people you tack to
- Don't be judgmental
- Agree to disagree
- Help people
- Make physical contact (shake hands or pat on the shoulder)

How to Be Likable

How to bounce back from a bad review?

- Let the feedback sink in

- Ask for more information

- Seek different perspectives

- Plan for the future

- Decide if you want to be there

How to Bounce Back From a Bad Performance Review

Give yourself feedback

- Watch other people’s reaction to you

- Pay attention to your own reactions

- Analyze things you have done

- Focus on improving one thing

Give Yourself Feedback

How to get promoted ?

- Do your job well
- Get to work on time
- Dress appropriate
- Make yourself indispensable
- Come up with solutions
- Get yourself noticed
- Challenge your boss actions
- Be a straight talker
- Don't forget things
- Ask for feedback more often
- Tell your boss you want to promote

How to Get Promoted

Benefits of networking

- opportunities
- advice
- personal marketig
- positive influence

How to network ?

- Prepare ice-breaking questions
- Start with people you know
- Pick the right people
- Ask people about themselves
- Ask for introductions
- Offer your help
- Engage people again

Where to network ?

- Network online (LinkedIN, Facebook,
Twitter, YouTube)
- Network at tradeshows & conferences
- Network at parties, weddings & other events

Networking. Why, How and Where to Do It
Final Thoughts
1 Lecture 00:50
Thank you
About the Instructor
Sergiu Nistor
3.8 Average rating
6 Reviews
290 Students
1 Course
Senior Business Sales Representative & Trainer

For me it all started in the summer of 1980, but I won't waste your time with the story of my life. 

I discovered my passion for dealing with people and effective communication during my first year as a student, when I joined a students' organization named A.E.G.E.E. (European Students' Association). After finishing my studies I have worked in sales for a period of over 11 years.

Both in my student life and in my professional life I have faced various types of situations, such as: public speaking in front of people I did or didn't know, persuading people to buy what I was selling, short deadlines, overwhelming targets, low budget projects with high expectations, dealing with difficult customers and many others. In each one of these situations I have looked for and found ways to face them.

Because I know how difficult it is to make it on your own and I like to help people, I want to share all my knowledge and experience with you.

I am a very organized person who likes to work simply and efficiently. I'd rather spend my time optimizing and automatizing the way of doing something instead of spending time doing it inefficiently.

I like to spend my free time skiing and enjoying the beautiful mountain landscape if it's winter, riding my motorbike and horse riding if it's summer. All of these activities help me unwind, relax, recharge my batteries and prepare me for a new challenge.